Pacific Medical Imaging & Oncology Ctr

I’m very satisfied with my experience at Pacific Medical Imaging. I had an MRI done on Monday, and although my appointment time was 5:00 pm, the previous customer required further scans, so I wasn’t called back until after 6:15 pm. Other than that hiccup, everything went smoothly. Everyone I dealt with was very friendly and helpful (i.e. Dora, Yenni, etc.) It’s a large facility with a big staff. Given the tight quarters of the MRI machine, I just shut my eyes prior to being pulled into it and kept them that way for the entirety of the scan. I had an MRI over a decade ago, and I remember they used to play music via headphones during the scan, but I was told they don’t do that (at least here) any longer. Again, overall, a good experience.

The receptionist was very helper and the doctors were very courteous and friendly. I’ll said that I can recommend to go to this facility if you want a great service and personal whit a high professionalism

I had to get a chest scan with my physical. My experiences at Pacific Medical Imaging was great. I am nervous about the appointment because of my on going cough for the last 2 weeks. The place is located down stair of the medical building, but it is nicely lit as well as clean and comfortable. I did not have my insurance card, but the staff was able to work with me using a photo of my card sent by my wife. It turn out I didn’t have to pay any copay.
The scan process was quick and painless. The radiologist tech was professional and courteous. All in all a very pleasant experience.
The best thing was NO problem found in the scans.
I would suggest this facility to any who want a pleasant experience during a time of worry. If you are viewing this post, it mean that you do need this type of service for health reason, the please accept my prayer for your time of need.
Thank you for taking the time to view this.

I called PMIOC yesterday and a gentleman answered the phone. I let him know I had received the approval from my insurance company for a MRI and I would like to schedule the MRI. I have had 4 previous MRI’s over time so I’m familiar with how it works, I call with the approval they verify with their paperwork or correspondence from the insurance carrier. The gentleman told me I would need to fax over a copy of the approval and a copy of the prescription before they could schedule an appointment, huh??? I called my insurance carrier the same day and asked if they could please send me where I usually go. Today I received a phone call from where I usually go letting me know they received the ok from my insurance carrier and we set a appointment for my MRI. Bad training, no training? I have read mostly very negative reviews about Garfield Hospital right up the street and it sounds like this place goes hand in hand with them.

Linda was very helpful. She got me setup for an X-​ray in 10 minutes. They are very organized and the facility is very clean.

I called couple times to set up the xray for my mom, they said I didn’t have to, they take walkin. We arrived the center by 915AM, and had been waiting for them to process the paper work for about 25 minutes. I have to ask the receptionist how much longer I have to wait. They said they didn’t even begin processing my mom’s paper work yet!!! Omg, can they value people’s time more? And it didn’t seem busy at that moment.

This place does not value their patients time. They kept switching my appointment and request that I arrive a half hour early. On the day of my appointment I still had to wait for an hour and a half. They are unprofessional. The ultrasound tech was probably on lunch. They are even too lazy to inform the patient the tech is running behind. This place needs to hire more Chinese speaking personnel. There is a lot of elderly people that doesn’t speak English. It’s inconvenient for them to ask their children to accompany them. There is a large population of Asians in this area.

Kellie was friendly and efficient. Wish I could steal her away for our office. Alice was very sweet and caring. Did her job efficiently, made sure my Mom was comfortable. No wait, took us back immediately. The place is sparkly clean. The reception area is beautifully decorated. I have the upmost respect and appreciation.

Confusing layout and that wait is horrible

Dr. Margaret Loh was so great! Located downstairs. Had an arthogram mri, and boy am I scared of needles, even after anxiety pills.
She’s funny, and great at making one feel comfortable with her talks. She lets you know what’s going on. She’s really on top of things, and I believe other doctors love working with her for that reason too. She took my other cds (older mri and such from other company) and was able to make better notes through her comparison and conclusion.
Her staff is great. This place is full of ppl who love their job and love caring for others. Best treatment ever!!!
Plenty of free parking in the parking lot.

parking structure is free, free wifi, friendly staff, get here early parking is limited for handicap, Sometimes the wait time if you come early for your appointment they might take you in early but don’t count on it you can ask at the counter

Very nice facility. Lower level 2
The staff was very friendly and makes sure to know that you are comfortable especially with the situation.
Lisa was very nice and attentative in regards to making sure I was comfortable. Blankets and checking on me on every section of the MRI. Even when I started to get dizzy and such, she provided me with snacks and water.
Very friendly environment.
Would come back, but not unless I have to. Lol

Dr. Chao is a FANTASTIC physician. He took the time to thoroughly and carefully review the scans for my mother. He «caught» things that others did not catch. Besides his diligence and extreme thoroughness — he has warm, sincere bedside manners. Sometimes, you don’t always want to hear what you need to hear — but Dr. Chao shares information honestly and warmly. That makes all the difference. Yes, he does run late sometimes — but it’s usually b/​c he is taking the time to talk to patients. If you were given bad news, would you want to be rushed through it?

My doctor’s medical group refers us to this facility now and I like it so much better than the previous facility we had to go to.
Had a mammogram done today and compared to prior painful experiences, this was a breeze! The tech was very professional and she had a good touch. The lady at my old radiology office made me want to punch her with her rough handling and the way she’d crank those paddles an extra notch. I used to walk away with tears in my eyes. Not today! For that, I’m appreciative.
I first came here for a abdomen ultrasound earlier this year.
I remember thinking «Oh, no…» when I saw the crowded waiting room.
Wrongly assumed that it’d probably be a wait because they might be behind schedule or something of that sort.
Nope, I was taken in on time and was impressed with the tech who did the procedure.
I hope my doctor’s office keeps on using this facility.
I really don’t mind having to come here.

Very rude. My autistic daughter was upset about being here, so, instead of trying to help her feel better, some jerk in the back tells us to take her out of the waiting room (where there were no patients at the time anyway). The people working here were unhelpful and just blatantly rude and pathetic.

Walked in for knee x-​rays, waited over an hour. I’ve taken many x-​rays before and never waited this long. I would not come here again.