LA Fitness

Evidently, members are allowed to tie up their dogs outside, to a garbage can in 100 degree heat (while during an excessive heat warning), as long as they have food and water… according to management.
Well, here’s a pro-​tip. Don’t bring your pets to the gym. And don’t ever leave your dog unsupervised, while tied up outside during an excessive heat warning. Its not OK and its actually called ‘animal cruelty’, in case some of you haven’t heard… next time the outcome will be drastically different.
After bringing this to the attention of management, I was told, well, the dog has food and water. Call the cops if you have a problem. Now that’s what you call great customer service…
And never, ever, sign a long term commitment with LA Fitness. Save your hard earned money and enroll with 24 hour or Golds. Wish I knew that before I blew my money on a three year commitment… :/

These 5-​star reviews have to be fake. Despite being a large facility, it’s too small for the number of members they have. I’ve been to several gyms and this is BY FAR the dirtiest I have ever been in. You’ll be lucky to see more than two sets of dumbbells racked properly. Believe the other reviews, the bathrooms are disgusting and the employees don’t leave the front desk for any sort of maintenance/​organization/​cleaning. Once they have you signed up for a membership why should they provide you a clean gym? Go somewhere else.

I have been going to this gym for a couple years and really appreciate the great pool. I would hope they to put more attention into the ladies locker room… really needs to be cleaner and the shower curtains need to be repaired or replaced. There was a nice little perk for members over the weekend when they had some food giveaways outside, but we really want a cleaner locker room!

I like it, but could be better just a tad. Super crowded after work, so early mornings are the best time to get your workout in. The convenience of this gym lies mainly in the parking structure next door that gives you a solid two hours for free. They’ve got everything you need in a gym tho, from weights to cardio to pool, bball gym and racquetball.

Tony here keeps this place in top shape.
Compared to the other local LA Fitnesses in the area, it is the cleanest and although it can be crowded during busy times, it’s not that bad.
My only gripe is that parking is only for two hours on weekdays so watch out for that or park on the street.

Great gym with great people! Tony Johnson has been a family friend for years and is extremely reliable! Spacious, clean, equipment works… Has a pool too!

I wish they had a zero star. They have no cameras whatsoever and security guards weren’t doing there jobs taking care of the parking structure. When my best friend went there to complain and who was in charge, they just kicked her out. Like seriously what a customer service. They had a security booth up in front before you enter and they just let them past by!!! It’s not the first or second or third time. This happens as I have been told after the incident so please do not go to this place, they will treat you like shit. Just to add more things. Their machines are always broken and they won’t fix it for a while.

Good gym
Nice vibe
Just an overload amount of people and not enough machines :)
Good to see everyone working hard too. Or talking LOL either way this location is pretty clean

Okay it’s about time I write a review for this LA Fitness. Out of the three (This one, Main Street, and Lake Ave), this Fremont Ave LA Fitness is by FAR the best one! It’s the typical two story gym with the cardio machines (elliptical, treadmills, bicycles) on the second floor while all the strengthening machines, free weights, handball room, and basketball court are on the first floor. There is also a smoothie snack place and children area right when you enter the gym.
Parking is NOT an issue compared to the other locations. There is a 2 hour validated parking structure next to the gym. I went on a Saturday and after 9pm to the gym, and there was no need for validation, so you can stay over 2 hours during those times (maybe!)
This gym meets all of my requirements of parking and being clean. I normally use the treadmill, some of the free weights, and the weight machines. It has never been a problem for me to use any of them since this gym is pretty big! There is a lack of gym mats for stretching and cooling down at the gym, but you can always grab the yoga mats from the class rooms to stretch on.
I also love the people who go to this gym because I actually lost my membership key chain card and I left my rings on the assisted chin/​dip machine. I called five hours after I realized I lost them and Joshua (LA Fitness front desk) to see if anyone had turned them in and he said he found the rings exactly where they were. Another LA Fitness employee had told me someone turned in my membership card to the front desk. Thank you LA Fitness members! You are the best!
Overall, besides the parking availability and cleaniness of the gym, I would hands down choose this gym over the other two any day!

Worst gym I’ve ever been to. Very dirty and run down, there’s weights all over the place, super crowded to the point you can’t do anything. Even when you come in at 5am it looks like a tornado came through in the weights area. Also I hated how you can’t come in to cancel your membership but instead you have to mail that you want to cancel. They just want to suck as much money out of you. Glad I left this place.

Please read all the way through, especially the second paragraph so you can learn from my gullible mistake.
Super shifty business. It’s as close to scamming people as you can while still being legal. Be sure to read the fine print if you decide to sign up, because they definitely won’t go over it all with you. Oh, and if you do make that mistake of signing up and then realize you want out, you’ll be stuck paying for up to 2 months worth of that membership before they let you go, and they’ll do everything they can to keep you from leaving, including making the process ridiculously tedious… There’s absolutely no reason you should have to talk to an «operations manager» (who’s working hours are pathetic, by the way) to close your account, when any representative is able to open one. That’s a blatant attempt to keep you from canceling. Think about it; how many people come in and want to cancel before their next pay period only to find out the operations manager has already gone home for the evening (or never even showed up at all if you’re unlucky enough to have signed up on the weekend… Like most people would) — statistically, that’s the most common scenario, and they’re scamming people out of $ 60 each time.
It gets worse… They actually orchestrate that scenario to happen. They will flat out lie to you and tell you that you should postpone canceling your membership until right before your next billing cycle so that you can keep using your membership, never mind the fact that your account actually remains active for a full month AFTER the end of your current billing cycle since the «last month’s dues» you paid for when you signed up don’t actually get applied to your last month, they get applied to the month you never asked for. Of course, this encourages people to wait until the last day of their billing cycle to cancel, at which point — they’re already screwed. Hook, line, and sinker.
They’ve lost my business for life.

I switched from 24 hour fitness to LA fitness because there were more locations available and this particular location is closer to where I live and bigger.
Environment:
The times I go to the gym on a weekday ranges from 6pm-​10pm and it is always packed at those times. I don’t even bother with the weight area, practically impossible. When I first joined the gym in November, it was less packed. Weights were reracked properly, but now they’re so scattered that I spend a good amount of time finding equipment and setting up my work outs. I’m also shocked that they have the weights in the group exercise room locked up and the only free weights available are the ones in the weight area (but the smaller ones are always missing). I can’t seem to ever find a medicine ball either. Am I missing something? or do they just not provide these equipment? There are also isolation machines there that have been out of order for months and I haven’t seen a change in that either.
Locker rooms are always out of soap and paper towels. Why?
Staff:
Nothing special. The staff at the front desk are usually preoccupied talking to each other or on their phone. When I was doing the tour, the sales person praised at how great their staff is at maintaining the space and constantly reracking weights. Some things have changed for sure.
Parking:
I believe if you go before 8pm, you do have the 2 hour restriction and you have to get validated. Sometime between 8−9pm the structure opens for free unlimited parking
So far, I’m pretty disappointed with my switch from 24 Hour Fitness. The location I used to go to was further out but it was never overcrowded during prime time. I was hoping that there would be less of a crowd at this location because there are so many other LA fitnesses nearby compared to 24. The convenience of it being near where I live was the ultimate perk. I’m hoping things will slow down at the gym soon so they can get it together again. It’s been such a pain trying to get a work out in that I try to do what I can at home.

I started driving from LA to this location about seven months ago because it one of the nicer locations. Unfortunately equipment breaks down here too and takes weeks to get fixed. You can alternate between the two broken dual cable machines since they never both work at the same time.

How about before you start having open house every month, get more free weights. Preferably, 12.5 and 17.5! I don’t think I’ve been able to find any ¹⁰⁄₁₅ weights since I’ve joined. And thanks to all the d bags who hog up to 3 different sets of weights for all 1 hour that I’m actually there. If you’re not using it within the next 20 minutes cough it up bro.
Day clubs are comin up, halp a sista out.

Very bad customer service, staff is always busy with their phone or talking to each other. no greetings manners at all neither any response to complaint about paper towel or sanitizer dispenser which are always out and empty .poor gym they don’t have any paper or soap to refill. and cleaning wise also no body give s. t about floor or any garbage. always papers on the carpets and empty bottles every where. I have noticed even one empty bottle on the same place on next day on the same place where I worked out on previous day.
Tip: use this gym if you don’t have any other option and there is no gym open on the earth.

One of the «newer» LA Fitnesses around. The big drag is the parking lot. Most times you have to park at the end of the structure or on the second floor. Make sure you get it validated when time permits.
I like how there isn’t an underground room for working out (ex. Arcadia LA Fitness). You can never get reception in those places.
There are plenty of weights and benches to get your workout in.
The basketball court is nice, and the runs are more competitive than the other gyms nearby.

Girls locker ALWAYS smells like wet socks, poor customer service by front attendants, don’t know their names will post later on. Bathroom stalls are disgusting all the time. Many machines don’t work. I truly believe all this location cares about is memberships and sales, they don’t bother caring or looking at other aspects of the facility. Maybe once we all complain to the people above, they will bother to take a look at their filthy mess.
All in all, that’s the truth right there.

I used to be proud of being an LA Fitness member, but in recent months, I have never been more disappointed.
The focus of this updated review is on the customer service. You would think that for people whose pay is partly commission-​based, they would be much nicer and more courteous every once in a while. Maybe managers don’t get commission and don’t have to care? When I reactivated my membership last year, I had been in contact with the then-​manager/​assistant manager, and during our in-​person conversation, she was unbelievably pushy – but at least friendly. In all of our subsequent phone conversations, she was short-​tempered and rude, and twice hung up on me while I was in the middle of a sentence just because I didn’t agree to her «offers.» I decided to not deal with her anymore, and reactivated my membership through somebody else.
This past June, I was going to be abroad, so I decided to put a «hold» on my account – the girl at the front desk handled it quickly, and told me that I wouldn’t be charged anything, so I didn’t have to worry about it – so I didn’t. Three months later, I came back to see three $ 10 freeze fees on my credit card statements. I tried to talk with the operations manager (I won’t name names) on many occasions, but somehow could not get her on the phone until the 8^th attempt (I counted because it was getting so ridiculously frustrating). I explained the situation to her, and at the end she offered to un-​freeze my account and give me «three months complimentary membership» until the end of November, at which point I could decide whether I wanted to continue my regular membership (and the fee I was previously paying). Pleasantly surprised at the offer, I accepted.
Yesterday, I went to check in at the Hawthorne location, and the girl at the front desk told me that I was just charged a $ 15 unfreeze fee, because my account had been frozen. So I called this manager again, and she completely denied having offered me complimentary membership. Now, I don’t ever expect to get anything for free, which was why I was so surprised when she offered me what she did back in August. What I do expect, however, is for people to own up to what they said and promised, and to be courteous throughout a customer-​provider interaction. She claimed she only said she would give me «complimentary freeze» on my account for three months – but why kind of logic is that? I want to continue going to the gym, not use three months to decide whether I’m going back. I know for sure that that is not what she told me before; this went back and forth for a while, and, exasperated, she said she could uncharge the $ 15 unfreeze and two months of the $ 10 freeze (even though she had previously claimed that there was no way whatsoever to refund this charge), but then I would have to pay my regular membership fee starting this month – toward the end of this, she started sounding really condescending, as though I don’t understand the concept of paying for what I use. I’m happy to pay for what I use, and I might even pay for this month, but I will certainly be taking my business elsewhere in the very, very near future.
Get it together, please. Whether you are manager or employee, take accountability for what you say to customers and what you offer to them to resolve an issue, instead of adding to the pile of issues and frustration. Don’t say what you think they want to hear in the moment and then when something changes in the future, lose all courtesy and respect for them. It’s just wrong. I am so, so disappointed in LA Fitness.

This gym is big and has a lot of machines and weights. Also has a pool, racquetball courts, sauna, and basketball court. Also has indoor parking with two hours free validation.
I gave four stars because it gets too crowded from 5−8pm so gotta wait in line to use the machines or weights. :(

That one star is for One of the best Zumba instructors, Brittany! Her choreography is intense, creative and easy enough to follow along to. She was the only reason why I attended this gym.
However, I left the other 4 stars blank because I dealt with a horrible experience with their kids club. About 3 weeks ago, I picked up my 18 month daughter from kids club and she had a scratch on her forehead. I asked the two girls there how that happened and they looked at me like if they saw a damn ghost. They had no idea! Oooo man, I was mad. How do they not see what happened? I’m sure my daughter wasn’t completely quiet when she felt any scratch on her.
So whatever, I didn’t report anything. I calmed down and wasn’t planning to take her again.
About a week after that I saw the LA fitness guys in front of Albertsons and brought up this incident to one of the guys. He was polite and professional. He assured me that he would take care of my concern. My major concern was that there are way too many kids in the club during those hours.
So I decided to give it one more try, considering that I need to workout and do not have a sitter for my daughter. I went 2 days ago. I dropped of my baby girl and went to the Zumba class with Brittany at 5:45pm.
At 6:15pm, one of the girls comes to get me and says my daughter was, «being a little fussy». I was like okay, and hurried downstairs.
As I get inside the room, some chunky boy that looked about 10 years old, runs by my daughter and bumps her to the floor. As I get closer, I see a red mark on her forehead! About an inch long. As well as another mark on the side of her nose. Oh I was mad. How in the world was my daughter, «being a little fussy»? That is a joke. Totally downplaying that my child was injured. How dare those girls do that. They didn’t even administer any first aid! No ice pack, no ointment, nothing!!!
I asked the girl what happened and again, they saw another ghost!
I picked up my daughter and went straighter the guy that said he was going to fix the issues.
I immediately wanted to cancel my account. Then of course, they refer me to someone who isn’t there at the moment.
I explained that there are too many kids in that room that made the risks greater of injury.
It’s obvious that it’s all about saving money to have whatever kids show up all in one room.
How are these older kids running around with younger toddlers? Come on now!
Compare a heavy 10 year old boy and a little 18 month girl. Nope, a huge risk.
Long story short, they still had the audacity to try to persuade me to keep the account. Or give me one month free! My daughter’s safety is not worth $ 15. And if that’s how they see it, then that says it all.
So my point of writing this is for all you parents to really observe the settings in the kids club and see if your kid would leave that gym without any injuries.
2 unnecessary injuries was more than enough to get the heck out of there!
Brittany, please instruct at another gym!