In Style Furniture

Beware — they took their name off of the building. Probably so no one would Unilocal & see their historically bad business before walking in. Looks to be the same owners. (See previous reviews).

I would give this place a 3 ½−4 star but because I receieve rudeness from a worker I was not even talking to to begin with they are a 3 for me.
Prices: negotiable. They don’t try to be too shady about prices since they do say if it’s too high you can negotiate it down. Got two pieces for a good price since they are «going out of business» (is that a new furniture store tactic?)
Customer service: The older woman that works there either needs to stick to her billing job there or just stay in the back. Speaking in a different language and saying rude things thinking we won’t understand is very naïve of you. Because we look young, you think we won’t buy… Wrong.

I have a family of 6 and was in need of a new sectional sofa. I live in San Gabriel valley and thought I would shop locally. So we came across In-​Style Furniture and saw 2 sectionals. My husband liked a 60’s contemporary style sofa however I saw a plush «Chenile» sofa in grey with big fluffy cushions. I especially loved the square wooden feet and the quality of material. Placed an order, paid half, and the sofa was delivered within 4 days. I Loved how quick it was delivered; However, the wooden block feet did not come with sofa. Instead, round, cheap plastic knobs were screwed in to the bottom. I Contacted Johnny via text and he quickly resolved by delivering and installing square blocks the next day. After sitting/​lounging on our new sofa, I have found that the quality of foam in seat cushions is VERY poor, nothing like floor model was. I contacted Johnny today to see if there was a mistake. He advised to bring 1 cushion in for comparison. I took cushion in today, 11÷9÷13 and low and behold, foam quality, material, craftsmanship/​sew-​manship is VERY different. I brought these details to their attention and Kim (salesperson)made every excuse and attempted to convince me that it was «my imagination». Who says this? Could this be an issue attributed to a language barrier? Not sure but all I know is that what she showed me on the floor was not what I ordered. I explained, complained, etc. She listened but was not willing to hear or agree on the obvious differences (that to me was VERY shady.) Kim has offered to replace my seat cushions with what she called a «lower quality softer foam» on Monday 11/12/13…this review to be continued :/​Fast forward ⁷⁄₂₀₁₄ – I never took my cushions back because I was tired of dealing with this un-​professional company. I regret buying this sofa from them. DO NOT SHOP HERE… poor craftsmanship and poor customer service!

Bought a bed. Took apart old bed. Tried to put new bed together. Realized I have 2 footboards and no headboard. Store no care. Now I’m sleeping on the floor. THANKS FOR NOTHING!!! Worst ever. Defective furniture for sure.

1) They also own the furniture store next door /​adjacent. 2) If you deal with anyone but Johnny you’re guaranteed rudeness and/​or higher prices, so make sure to ask for him! I went to look at the same piece of furniture two weekends in a row. The first time I was quoted $ 300, and the second time $ 330! When I made the second visit it was to go ahead and purchase that item, and I expected to pay less than $ 300 because that number should have been where we began to bargain. But because the rude lady quoted me $ 330 this second time, even though I reminded her that 7 days ago she had already said $ 300, she would not budge /​go below $ 300. I accepted my defeat since I loved that sofa, but learned my lesson. I’ve made purchases from Johnny about 10 years ago and now know that I’ll only regret it if I let anyone else make the sale to me. The only reason I talked to this mean woman is because Johnny was in their adjacent store, and by the time I realized that the two stores are one and the same business, it was too late!

I’ve been here twice, but I really like the associate named Johnny. I remembered price shopping with the lady associate, but she does not speak any Chinese. Harder to deal with, since my parents only speak Chinese.
Johnny did a great job to help me find what I was looking for. I had a pretty speedy delivery and I’m really really really happy that I didn’t have to shop around. There are so many showcased furniture and catalogs in the store too!
I really like a store with showcased furniture, because I can never tell with furniture in a catalog: P

Came in 30 minute before closing, chose 3 different type of beds and asked for pricing.
Lady that was there gave me an attitude! Telling me to go look everywhere else and research before coming back to ask for pricing, she said she will give the best pricing from anyone else. WTH B*TCH! Just give me the pricing! She said there was no point in giving me pricing since I am not buying anyways.
The sales guy probably her son or something is much nicer and patient.
Old hag acts like she doesn’t need the sale…
Pricing is good from experience but they need to keep this lady caged!

I walked into this store and just kind of did my own thing in observing the furniture. There was this one guy who was dressed casually greeted us. I assumed he was the one of the sales people, but that was about it. They have a huge selection, but nothing spectacular, but there wasn’t really anyone around to make a sale except that one guy.

5 stars
I recently told a friend about this place and I realized In Style Furniture wasn’t on the map on any search engine or directory so I thought it would be a disservice to not share my experience and the info of this store. Gotta keep representing the smaller local furniture businesses out there.
This place is a hidden gem. Seriously. I’ve been shopping around for furniture for 12 years now and I’ve seen furniture companies come and go, especially in the San Gabriel Valley area. There are a ton of Asian owned furniture shops in the San Gabriel Valley and a gang more that are Korean owned in Los Angeles. I’ve always preferred the San Gabriel Valley stores because they are so aggressive for your business and thus give you the best pricing.
At In Style, I always deal with Johnny and he really takes care of me. One time I ordered an item on Sunday when his delivery trucks were out of commission. He still ended up driving to my place and delivering that furniture piece in his personal car. I’m not sure he’ll do this for everyone since I’m a repeat customer but where else are you going to find that kind of service?
So to give the Unilocaling public a preview of what they should expect at In Style Furniture, it’s not going to have a Ethan Allen /​Crate and Barrel showroom. They aren’t selling furniture items that are of the same caliber in quality as Restoration Hardware or Thomasville. BUT, you will see decent quality furniture from manufacturers like MFI, Acme, Coaster, etc. Basically, these furniture makers only sell to retailers and not to the public. I’ve ordered Coaster furniture before and it’s more than adequate for my needs but my favorite manufacturer so far is MFI just based on the quality alone.
In Style also sells bed mattresses but their selection isn’t too large. If you’re a picky sleeper, you’ll most likely not be satisfied with the selection there. AND, if you’re an absolute sleeping snob, you’re definitely not going to see the bed mattresses you can purchase at higher end places like Hastens Sangar whose beds can run up to $ 60K. I’ve purchased some of my beds at In Style because they sometimes have really comfortable mattresses but it’s a hit or miss.
In summary, you can try any of the hundreds of furniture shops in Los Angeles for the best bang for your buck. OR, you can save yourself all that due diligence and hassle and pick three places to compare. In most cases, In Style Furniture will beat the other company’s prices. I still shop at other furniture places to find more difficult to find items but I can usually find most of the furniture I want to purchase at In Style. Tell Johnny Ted from Arcadia sent you and hopefully you can ride off my coattails. If not, I’m sure he’ll still take care of you and hook you guys up.