Hana Financial

Will Lie to you and than sell your account. But wait! there’s more! I completed my loan in December with Laura Sanchez of Hana Financial and it has been nothing but a headache ever since. I can not stress enough how they should be shut down or at least investigated. They are currently telling my mortgage company that they never received the payment for January. Funny thing is I have submitted a copy of the cancelled check to them and my current holder. And of course she wont respond when I send her a message now. Just buyers beware, if you get a mortgage and its with Hana Financial expect to pay extra payments and get no real reason why.

I had an opportunity to work with Kent on securing a cash out refi for my investment property. Since this is not a standard conforming loan, and my situation is a little bit complicated, so I was careful in choosing a broker.
On the phone, he sounded professional and seemed to know a lot. And because of my situation, I was quite frank about my detail and made sure I did not present any false or misleading information.
He was so confident and the fact that his quoted rate is among one of the lower one, I decided to go forward with him. And this is where hell started for me for the next 3 months. It turned out he has no knowledge on the type of the loan I was getting. Instead of asking for all documents up front, he came back and asked for more supplemental info over and over again. A few occasions, he would be asking for the same document. Every time he asked for something, the turn around on my side is generally one day if not less, but the whole thing still took over 3 months! And because the case dragged on for so long, we lost the rate we were originally told, and he had to pull our credit a couple times!
He used Dropbox to share documents, and at one point, he even shared the information of his other clients with me by mistake. Information included the other party’s passport and HUD info. I will be very very careful about doing business with this man again, or just never.

This place DOES NOT CASH CHECKS as advertised in their Unilocal profile so don’t waste your time.

We accepted an offer from a client who was pre-​approved by Hana Financial–
I have 15plus years experience in lending and I wanted to make sure they could close on this loan– I called with permission from client and spoke to them about this clients financial situation and outlook. They told me there would be no problems and they had already verified all information needed regarding this client. We opened escrow and decided to go ahead and move forward with them as lender. fast forward 7 days and I get a call saying that THEY CANNOT DO THE LOAN– I find this very sloppy and not a great way to do business. After several assurances from Hana Financial now all of a sudden they never asked him about a green card??? I knew from day one that we should not have opened escrow with this client based on what they told me– I am disappointed in the lack of investigation on behalf of Hana Financial. In this market it is imperative to know and not guess. It could make the difference between getting into your dream home and not… in this case Hana Financial wasted the clients, mine and the sellers time by promising on something they could never deliver.
I would never operate my Brokerage this way and I would never recommend anyone to utilize services like that. If I see a approval or pre qualification from Hana Financial I will advise my sellers to not take the offer.

Recently, with the help of Kent, I saved tons of money for my mortgage. This was my first mortgage, he gave me bunch of introduction information and guide me step by step.
All of the best, the rate he gave me is really beyond my expectation, looks no chance to refinance for me. LOL…
Same situation, better call Kent, 626−246−4479.

I had my purchase loan handled by Kent. He is really professional and helpful. I will recommend him to my friends who are interested in buying houses, as well as anyone who wants apply for purchase loan. His phone is 626−246−4479. I hope my review can provide useful reference to those people who need them.

I had two re-​finance done by Kent. Very professional and trustworthy person! Highly recommended!

I’ve used Kent Chen for a mortgage and multiple re-fi’s now and he always delivers. Kent is responsive to my questions and gets back to me in a timely manner. He also gets me the best rates with truly no cost. I’ve suggested him to others and I don’t do that lightly. Kent is someone I wholeheartedly recommend.

kent chen is awesome! This was my first refi and I don’t know much about home loans and I usually don’t like relying on someone to figure out things for me but he was happy to. Additionally, he was really informative and helped me make the best decision for me instead of what brokers/​loan consultants usually do. He wanted to make sure I did things right and helped me get savings! I was so worried but my refinance went through and I could not be happier. I have recommended him to friends and family so I sure hope they end up using him! He’s super nice and friendly but also professional. Thank you Kent and to everyone at HANA Financial!

Kent recently helped us refinance our mortgage. He was delightful, professional, and best of all; he was prompt to respond to all our questions and inquires. He continuously followed up on us to see if we needed anything. He was patient in walking us through the whole process and was prompt and accurate with all the information he gave us. We were happy with our experience and outcome. I would strongly recommend using Kent for your next transaction. You will not be disappointed.

Kent helped me to get my first loan and refinance my first house. He taught me a lot about the whole mortgage process and he also helped me along the way with my house purchasing. Kent is always available and reachable from phone or email. He always answers my questions with detail explanation in pro and con. Overall, Kent exceeded my expectations in any way and he is willing to go beyond his job duties as a long manager. He is a loan manager you can trust and count on. I recommended him to my family and everyone I meet. Please feel free to give him a call at 626−246−4479 for all your loan concerns.

We just refinanced with Kent and the process was bearable, or as good as it gets really. We had our share of bad experiences with mortgage brokers, and are relieved to find someone who is not only knowledgeable, but responsive and able to provide the best rates around.

I did more than my fair share of mortgage shopping. In the beginning, I was skeptical that one mortgage broker would be much better than another. However, Kent did blew away the other mortgage broker. I’m not entirely sure why, but I suspect it is because he does so much volume.
But beyond the lower rate, which will save me many thousands of dollars over the next several years, Kent provided a fantastic service. He anticipated every issue and was willing to go the extra mile to help in any way possible. Overall it was a great experience, and he deserve the very highest recommendation.
Don’t hesitate to give Kent a call 626−246−4479 even you just started your mortgage shopping process!

This is an amazing company that will handle your loan or refinance with the best rates in town. Kent Chen, the manager, is not only very professional and smart, he will make sure your loan is personally taken care of. As a real estate agent, I’ve seen many mortgage brokers but Kent’s rates have always been the best and I always refer him to my clients. Kent is also a CFA and is very knowledgeable about the loan market. I’ve even purchased my own home and refinanced three times with him — each time getting the best rate in the market.
Kent’s number direct is 626−246−4479.