Chase Bank

After experiencing a bad service at the other Chase down the street I went to this one and I’m so glad I went. The employees were helpful and explained things very well. Good customer service.

No restrooms for their customers are you serious? I drove 2 hours in traffic and really needed to use it. I asked one of the bankers kindly to please let me use it and she responded employees only! l with a mean face. I asked the teller and he said it was a «security reason»? Really like people are going to steal money from using the restroom? I have gone to other CHASE branches and they have no problem letting me use their restroom. It’s called customer service people, no wonder your ratings are so low.

The person who helped me out getting the necessary paperwork for my direct depot was so amiable.
He would make conversation, was very helpful.

This Chase branch is right by the laundromat I frequent. They have three of those new automated tellers (an ATM that does a bit more than other ATMs). So far I have succeeded in getting all the right cash by selecting my bills. I want Abraham Lincolns for the laundry, George Washingtons for the «internet bill», Andrew Jacksons for the power and light, Alexander Hamiltons for the gas bill, and none other than a few of those snooty little Ben Franklin pricks for the rent.
I worry for those appetizing young human bank tellers though, are they machines too? They appear so much prettier and curvier than machines, and we have so much more to talk about if not for the prying camera eyes and the three inch plexiglass. If they aren’t around to inquire about my visit, the bank will become sad and drab, like an empty bank account. Stay warm and vigil up against the washing machine, madames.

Waited 20 minutes, decided to leave…
I went in to register as a co-​signer on an account. When you go in they have a little lobby with couches. You sign up on the sign up sheet and wait. I did that. No one came up and said anything, no one looked at the sheet.
As I waited more people came. By the time I left there were 4 of us sitting there. No one every greeted any of us, or came to look at the sheet.
I had to be somewhere else, so after 20 minutes I left. Later I went to the Chase branch on Main Street (410 W Main St, Alhambra). As I walked in someone said «hi» and asked what I needed. She then took me immediately back to a manager where I got my stuff done in about 10 minutes.
In other words: Pick your branch, and do NOT pick this one :-)

Horrible customer service by RENEE I think thats how you spell her name. She was the worker in the second cubical to the right. We were customers in line to do our banking transaction and we asked her to open the restroom for us to use but she directed us to a worker who was busy with a customer. HORRIBLE customer service… Thankfully the nice worker with the cubical to the left as soon as you entered the bank opened it for us even though she was with a customer.

Ugh this particular parking lot is so annoying! This location shares the SAME lot with a SUPER POPULAR drive-​through Starbucks on a super busy intersection (Valley & Atlantic) so there is always sooooo much TRAFFIC consisting of angry people in need of caffeine. As if driving/​parking in the 626 isn’t challenging enough, they decide to put a CHASE in such an inconvenient and jam packed corner. Another issue I have is that there is only ONE ATM machine.
Otherwise, this branch is fairly new and clean. It is also near the 10 interstate highway and a bunch of great 626 eateries. Run errands and eat good AZN food all in one area.

The worst customer service. Walked into the bank to ask a question regarding a letter my in-​laws received from Chase… we needed to validate the document. I waited a few minutes in the lobby for help, but no one was available. I had stopped a customer service rep and asked for help, she said sit here and someone would be with you shortly. 5, 10, 15 minutes later and no one. Finally the bank Asst VP walked out of the back room and asked if I needed help (obviously the prior customer service lady didn’t inform anyone that I was here). Matt quickly validated the document and explained their process why the letter was sent. Kudo’s to Matt… Boo to the skinny, pale customer service lady.

Easy review…
*Super convenient location (close to the 10)
*I like the more secure indoor ATM system
*Feels really new, but I’m not local so can’t say for sure
*Parking’s a bit sparse, but what can you do
Yay Chase!

Went to this bank for the first time a few days ago on Wednesday some time after 11am. There was plenty of parking. This location is small so it only has two teller windows and three windows with self-​service machines.
Only one teller window was open and there were a few customers in line so an employee asked me and the other customers waiting if we wanted to use the self-​service machine so we didn’t have to wait so I agreed. The employee showed me how to use it to deposit the checks and cash that I had. The employee was friendly and professional.