Chase Bank

I went to the bank to try to open a small business checking account. The experience can be summed up in one word — awful. They are not all equipped to help us which is fine but please tell me upfront. The person helping us involved 3 other colleagues and kept saying that it was ok.
I ended up walking out after 1 hour and 10 minutes without business checking account.
They are not at all equipped to do that. The person «assigned’ to help us can’t seem to make decision on his own. He asked a bunch of questions. Got one colleagues to review the documentation and got OK to proceed. After a bunch of questions and forms later (by then 1 hours later), he disappeared. It turned out he had to ask a different colleague for review. This colleague seemed to have different idea of whether all the documentations were in order. He came back with questions which I answered. Told him that I needed to wrap up or cancel the process as I have to leave for another appointment. He seemed satisfied with my answers and said no problem. Disappeared again and 10 minutes later, I saw that he was still in discussion with his colleague. Now there is a third colleague participating in the discussion. Finally, I walked over. Told them I needed to leave for next appointment. That I just wanted to cancel the application at this point. Got my ID and document back and left.
I have opened same types of accounts with other banks. It takes time but it was usual a breeze with all the usual documentation.

I have never had such a horrible banking experience. I was trying to get a money order written like usual and I got it. Right when I was block away I looked at it and realized that my name was spelled wrong. I drove back to Chase and explained to the cashier the mistake. Her manager came to override the transaction and apologized. I was okay with that. It might have been a mistake on the cashier’s part. I got the mistake «corrected» started my car and checked the check again.
There was another mistake! This time they wrote the amount wrong. I am a bit furious. I got back inside the bank and went to the same window again. The routine repeated. The manager came and another check was reissued. This time I checked for any mistakes and then left. Finally! The ordeal took at least 45 minutes. Every time I go back to this bank I cringe a little and pray that I don’t get that cashier.
HOWEVER. The other cashiers are amazing. I am not going to stop coming to this branch of Chase because of one horrible experience.

I’ve been to various Chase banks across the SGV and a few in the SFV, but generally not during business hours. I always come to this Chase whenever I need to get something sorted out, because the people here are quite cordial and professional, and somehow manage to smile! That tells me they haven’t lost their spirit. I don’t get that feeling from the Chase down on Valley and Almansor.
I don’t often like having to go out of my way, and going to the bank can often feel like it, but thankfully that isn’t the case here, or when I do, I wonder why I even felt that way in the first place. The workers here help facilitate the process as well, fill out hardcopies for you and sit you down when you have something more serious that needs taking care of. I never feel rushed to finish my transactions, and they give you their full attention. Sometimes I feel like I’ve asked something stupid or something that should be common knowledge, but I’ve always been given candid dignified responses each time, which I think is great. Having tutored for many years, I know how important it is to make sure the person is comfortable asking questions, no matter how inane or ignorant it may sound or feel, since different people experience and know different things. That’s a priceless quality in customer service, I think.
This is one of three or four Chase banks in the area, but I really prefer this one over the one down on Valley. The lighting and décor in there just doesn’t feel that inviting either, and being a more oriental branch, you’d think they’d have better fengshui. I haven’t been to the other ones yet, but I’m perfectly happy here, and luckily this one is in a convenient location with ample parking and a CVS just on the other side of the plaza. Strange thing is, the CVS has a Chase ATM inside, which I think is funny. I mention that because someone said they went to another Chase due to ATM problems, and there’s like. . yeah. And someone mentioned about how crappy the parking is., but I’ve been coming here for years and never had problem finding parking once, so I really don’t know what they’re talking about. Even when Chase is busy, it’s not hard finding parking whatsoever.
Also, this place has been remodeled sometime ago. I like it a lot better now. All around better fengshui, brighter, and just much more inviting.

This bank has made many grievous errors with my accounts… including an encoding error on a check for the Internal Revenue Service that was not taken care of for 1 ½ months, my original signature card that was suppose to be in the bank was found outside the bank in the bushes accross the street, and it had all my personal information on it… incl my SSI#, along with 5 other customers cards! $ 2500 was stolen from my checking account… and it’s crrraaaaazzzy!!! How does this stuff happen!!!

Like any other regular Chase bank you can find elsewhere. They have decent tellers, a nice facility, and I really like that when the bank closes, you actually have to swipe your debit card in order to get in to use the ATMs. Makes me feel safer. Also, the tellers are all behind this really impressively thick piece of glass. It’s amazing that I can hear them at all through it.

I use to go to this Chase for help and received very helpful assistance from James here. After he left, I was helped by this other guy Andrew. I wanted to get my wife’s name added to my bank account. Long story short, he gave us the run around and told us we didn’t have sufficient paperwork and identification to get this process done. He had even gotten to the point of lying and falsifying requirements; he seemed very arrogant and impolite. So instead of listening to this idiot, I went to Chase in Pasadena and received better help. It turned out we had all the necessary paperwork and identification to complete the process which took less than 15 minutes. Avoid this location. They’re very inexperienced and the tellers seem to be the laziest you can find. I kind got the feeling this guy might have even been racist.

Usually crowded. The parking is terrible.

The employees at this branch are wonderful. Every time I come to this branch, they give me world class service. The bankers always greet me and offer to do my transactions for me. If they are busy, then the tellers are always friendly and helpful with a smile. I never have to wait when I come to this branch. There are at most less than 10 people in the line at all times.

This Chase is located next to CVS and is very convenient to go to. The ATMs are located inside so you don’t have to risk your life outside. In order to get into the ATM section after the bank has closed you have to swipe your debit card to get it. You can deposit your money in the ATM or take it directly to the teller.
The tellers are really nice here too. They are behind bulletproof glass too, which is crazy since the glass goes all the way to the ceiling. Parking is in their lot and it is usually not packed.