Joe Caputo & Sons Fruit Market

Bad cuts of delmonico steaks, gristly, tough and funny tasting. Probably won’t go back. something isn’t right. First time ever.

Our favorite grocery store. Huge selection of produce and meats. Get there early to avoid the deli counter line. Great staff, very friendly. Prices are fair. Another happy customer.

Want to start out by saying I’m so very thankful I don’t live in this County. I have Family members out here so that’s why I came to this store. For One its different then our Caputos, The sale Price where different then our store where I go, But I know why now. Well for one the produce as in fruits stink but I have had problems with most all of Caputos Fruits guess it’s there M O. I picked up some chicken thighs and found a large bone attached to it that didn’t belong my guess it was for weight to make it more money because I was not looking for bone to make a soup hummmm!
Tricky move to make more money WOW. Then by the doors by produce was filthy dirty gross.
What a turn off big time. I did return the fruits to make a point but it seems they don’t give a care. I feel bad for all the people that will be ripped off by them like they did to us.
Be careful y’all P. S I know there dirty little secretes.

Pretty chaotic & disorganized bakery at the Algonquin location. Pre-​ordering a week ahead of time apparently means nothing. Stay away from pre-​orders.

Deceitful/​mislabeling advertising of items. Honeycrisp apples sign above says product of USA. However, the stamp on the apple itself says Product of Chile. When I was about to take a picture of the items an employee approach me to say that no photos are allowed in the store, «It’s against our policy.» In the past, I also had issues with them advertising wild seafood /​salmon (small sign inside seafood case directly inserted on the fish) but if you look above, it’s advertised «farm raised» on the special sign.

After boycotting this place after the non chalant attitude we decided to come back Mainly because of the vegetables they do have a nice choice at a reasonable price I mean most items are at least 40 to 50 percent cheaper than the grocery store They do have some organic stuff but need to get more.

I love the selection of meats and cheeses, and I was able to sample a few before purchasing. They carry Applegate products, which is a great addition to their already expansive collection. The dill cheese is out of this world! Nicole at the deli counter was extremely courteous, personable, and knowledgeable. She definitely knows what she’s doing and helped me select some tasty new products for my family to try.

I’ve been a Caputo’s customer since they opened in Algonquin, and spend between $ 40 – 50 per week on lunch meat and cheese alone. The deli counter employees have always been great, although there are some you can tell just don’t want to be there, or have a problem with doing their jobs. I bring this up because recently, we’ve had issues with how they slice their deli meat. Best practice (varies by employee) is to show the customer the first slice, to make sure it’s right. Being a regular at the deli, several employess «know» the thickness I prefer. The problem is, other employees do not show the first slice, and get visibly irked when you ask (as denoted by their sighs and frowny faces). Point is, everyone has their own definition of thin, right? My family likes their deli meat extra extra thin… not shaved, but extra extra thin.
I’ve experienced being shown a slice to the thinness I desired, only to come home and find they changed the setting on the slicer so the meat ended up thick. Okay. So if it’s an isolated incident or two, I can deal with it. But when you’re spending that type of money, and it’s not sliced the way you want, that’s bad customer service. One of the deli employees, Chris, who is friendly and helpful, mentioned I could always phone in my order if I didn’t feel like waiting in line. Great! Placed my order over the phone the past couple of Sundays, this past Sunday, reiterated how I wanted the order sliced, after picking it up, everything was 3 times thicker than normal. I totally get that Superbowl Sunday with a big snowstorm on the way they were busier than normal, and obviously it takes less time to cut the meat thick versus thin, but what’s the excuse all the other times?
Finally, my wife and I had it. Kids don’t like the thick-​cut meat on their sandwiches. My wife called to discuss the issue and was given to «Chip» the store manager. He couldn’t have been more unpleasant, sarcastic, or rude. I’m listening as my wife is talking to him, and she’s not yelling or out of control, simply stating the issue. He offers no resolution and could care less what we spend or how long we have been customers. His answer was I should have checked the thickness of the order before leaving the store. Okay, sure. I could have done that, but pardon me for not wanting to stand there and open up everything to make sure it was sliced correctly. After his rudeness and less-​than-​caring attitude continued, my wife calmly asked for the number for corporate. His response? There is «no corporate, it’s family-​owned.» That and any message «would get back to him.»
Well, Chip, I’m certain «family owned» businesses have a corporate structure, and unless you’re Joe Caputo’s son, I’m sure there’s someone higher up the food chain than you that would be interested to hear how poor of a store manager you are. Maybe since there are no «corporate» people to send a message to, perhaps that means you’re in charge of social media for your store, so if you’re reading this, maybe you can take some managerial training courses to help you deal with the public.
Bottom line, there are some good folks at Caputo in Algonquin, namely Kenny, Chris, Dom, and others, but «Chip» needs a lot of work. A little empathy can go a long way, but he couldn’t even offer that. No resolution, we didn’t ask for our money back, but really expected some type of solution. Heck, maybe the solution was telling me what setting the slicer is on so I can tell the deli guys «make sure it’s on .5 (or whatever).» But that out-​of-​the-​box type of thinking I’m sure Chip can’t relate to. Regrettably, we won’t be shopping at Joe Caputo & Sons in Algonquin, I’m happy to give my business to Joseph’s in Crystal Lake.
In the grand scheme of things, Caputo makes a lot of money, and their deli counter will continue to be busy even though they’re losing my $ 40 per week order. Hopefully more people will be vocal with their dissatisfaction, so that changes can be made. At the very least, hopefully they can learn how to retain a former loyal customer.

Update to my last review:
I find myself stopping here from time to time because of their wonderful produce dept. It has been a while since they’ve had signs of ad misprints, which is good, because it used to happen all of the time! Management has responded and now offers coupons, both manufacturer and in-​store, that can be directly printed from their website, so they are more market competitive now. Haven’t tried it yet, and that could be another story! Overall I’m happy as they’ve seem to have tightened business practices a bit.

I’ve recently moved into the area and as an employee of a organic food brokerage, I’m shocked at Joe’s prices. Their organic selection is easily the best in the area (Organic bananas cost the same as conventional bananas) and their produce breadth is just as good. I’m sure there aren’t very many places where you can find raw sugar cane around the area.
Their handmade product such as their guac is premium as well.
The only down side would be to their meats and dairy section. This is rather overprice when compared to local competition.

I buy chestnut regularly every year from Joe Caputo in Algonquin, and every year I get either rotten chestnut or the fruit in the shell is dryed, so from 1lb of chestnut almost ¼ of a lb cannot be consumed. I decided not to purchase any more from Joe Caputo,
the management at Joe Caputo need’s to realize and be aware of the chestnuts, is there any quality control in the store?

I wanted to give a shout out to an outstanding employee!!! My husband and I were out grocery shopping and trying to find chopped ginger. We asked a gentleman in the grocery department, Alberto, for help. He went ABOVE AND BEYOND to help us. At one point he was even jogging to try and find it. He looked up a picture of it to try and help find it. At the end of the shopping trip we weren’t able to find it, but regardless it felt good to know someone tried so hard to help us try to find it! Thank you, Alberto!!!

Catering is a bargain and the food taste good as well! The incorrect pricing on the flyers are a bit of a drawback– they don’t honor it at all. However, great selections of produce & gluten free items. The mini shopping carts for kids makes this place a great family trip! Oh, the French nuns and their awesome pastries on the weekends are a wonderful addition. I love shopping here!

Grocery shopping is one of those things we loathe, since mass movement of people and product seems dehumanizing and undignified. Moreover, the budget for high-​end shopping is not there (and that is just fine). So we try to balance our grocery shopping expectations to find some measure of quality and reasonable cost. Joe Caputo & Sons comes close in some measure, though not a slam dunk.
The produce seems to provide ample selection at competitive prices. Seasonal items can impact that opinion, but overall they win over Jewel, Myers, and Woodman’s. I noticed today, for example, they were discarding locally grown corn as it was clearly not the quality expected. Yet Michigan fruit (apples, peaches, and Roma tomatoes) were excellent and quite reasonable.
Their deli stands out as the best I’ve experienced. They proudly sell Boar’s Head deli meats, which is of the highest quality one can find for the price. It’s real meat and with real taste! It’ll covert a vegan given the chance (no offense to true vegetarians out there, but wow!). The quality of the deli is obvious by the sheer volume of people and length of wait time. The best thing you can do if time is precious is to order at the kiosk and get a text message when your order is ready. It is a clever nod to technology in the market, that’s for sure.
Grocery items vary in cost and selection. They have a smaller section for breakfast foods (don’t know about frozen foods, since we live without a microwave). We can’t say this is our exclusive grocery destination, but it far exceeds the standard Jewel big box Orwellian monstrosity.

Caputo’s is our go to spot for fruits and vegetables. They have an expansive selection and everything is very fresh. You can also find a lot of specialty ethnic ingredients.
I’ve had mixed results at the meat counter. I hate skin on my salmon and while some clerks will skin it for me (after weighing it) others have refused. The guys at the deli counter are great. They have several dozen kinds if cheese and many of the clerks are knowledgable about them.
Sometimes the cashiers aren’t careful when bagging your fruit, but they’re responsive if you mention it to them.

Just like all the other Caputo’s. Amazing produce for great prices. Just watch the register when you check out. The sale prices often do not ring up. Then you have to tell the cashier and they have to send someone to check. The last time I was here we went through that four times. I wish they would straighten that out. Also I wish the cashiers wouldn’t argue with you when you ask them to look back after they double charged you for an item.

Love to stop in here to check out the deals on the fruits, veggies and deli counter.
They carry Boar’s Head which, hands down, has the BEST meunster cheese ever.
The bakery is also a fun spot — get some of their Italian Butter cookies. YUMMMMMM!!!

Stopped into Caputo’s while down in the area because I have friends who rave about it… deli line is silly on the weekend… it’s cold cuts… not worth the ½ hour wait… meat section was limited in terms of steaks (sausages looked good, though…) — will come here if I’m at Home Depot next door… but would NEVER make a special trip — esp. with Joseph’s in Crystal Lake — 10x better than this place

We come here once a week for all our shopping needs. Their vegetables, deli and dessert counters are incredible.
The crowds here can be crazy on the weekends and the line at the deli can take for-​ev-​er…

Ran in here to grab a few things we couldn’t find at Jewel. We decided to get some goodies to celebrate my daughters 5^th birthday. The young lady who works in the bakery was an ABSOLUTE JOY! She was incredibly sweet and knowledgeable and made a big deal about my daughters birthday (which happened to be today).
The check out girl was a sweetheart too. I noticed how sweet she was to the elderly couple in front of us. I thought it was nice… and then she was just as sweet to us.
Way to go Caputo’s!