Fox Valley Comprehensive Women’s Healthcare Sc

My wife had been going to them for a long time now, the billing was never much of an issue since they always billed the biggest chunk to the insurance company. I had seen several people complaining about how they ask for a credit card to be held on file. Their billing practices are fraudulent and criminal in my opinion. The doctors office cant explain any details about services which were billed. We were charged $ 363 something for something the insurance company also paid $ 319 for. Oh, and it was supposed to be a complimentary review. Billed $ 700 for an hour of what was supposed to be a complementary consult. Cant get an invoice for it. The billing company they use Fox Valley Billing also apparently didn’t have an invoice. We had to reverse the transaction.
My wife just had a major surgery by both of the doctors, but their illegal billing practices makes me sick to think that I trusted my wife to go under the knife with them. Clearly other people have also had issues with their illegal and fraudulent billing practices, as can be seen from the other reviews.

TERRIBLE!!! I wouldn’t recommend them to my enemy. The Kulsaks have you pay as though you have no insurance and when it comes to getting a refund you have to hound them for months. the refund they give is no where near what you should be getting. Dr. kulsak didn’t deliver my twins but sure got paid for it. they are money hungry pigs and shouldn’t get any more business!

Never experienced such a terrible payment policy like in Dr. Kulsak office. Even if you have insurance, they charge you for the FULL price of the office visit, like if you did not have any coverage. Then you wait 4 – 5 months when they file the claim, and you have to keep calling them in order to credit back your money. I was not impressed by their lack of professionalism either, and decided to leave the office. From «revenge» they charged $ 3000!!! for 3 prenatal visits, saying that once I decided to deliver somewhere else, they have to charge a «global fee»…but $ 3000??? Not recommend them at all!!!

I switched OB/​GYNs when my original doc stopped delivering babies right around when I became pregnant (ah, timing). I have seen both Dr. Kulsaks — Pamorn and Rachel — and they are both excellent. They take their time during your appointment, I have never felt rushed, they have answered any and all questions I have had and give clear explanations. This may be why wait times in the exam room as the previous poster noted can run about 20+ minutes. Even though it can be annoying, I’d rather wait for a good doctor than be rushed through a crappy appointment. As far as the wait time in the waiting room goes, I’ve found it to be a 0 – 10 minute wait if your appointment is earlier vs. the late afternoon, when it can be well over 30 minutes. Rocky at the front desk has always been courteous towards me, Paula the nurse is nice, if blunt and a bit harried. Overall, I would highly recommend this practice, but I’m giving them 4 instead of 5 stars because of the long wait times.

AVOID.
Having been a patient for three years, I can attest to having been treated in such a reprehensible way that I feel the need to warn others. The office staff (Rocky-​the receptionist, and Paula– the nurse) have taken every opportunity to avoid doing their job. I have never been called to schedule an appointment, I have never been able to attend an appointment without waiting a minimum of 45 minutes in the waiting from and an additional 20 minutes minimum in the exam room. I have been put on hold for up to 20 minutes and deliberately hung up on on several occasions. I have had my prescription called in to the wrong pharmacy. I have been sent bills with past due balances from services that were never rendered to me. They attempted to charge me with a $ 250.00 office visit fee when I talked to the doctor for 10 minutes and when I refused to pay it, Paula (nurse) verbally attacked me in the office, telling me they would send me to collections. I tried to have my birth control prescription called in to the pharmacy for two weeks (meanwhile went overdue for it and became susceptible to pregnancy) before they told me their policy had changed and could no longer call it in for me. I have left a message for the doctor to call me every day for three weeks now and have not received a call back. I know that Dr. Rachel Kulsakdinun is a prompt and respectful doctor and would never refuse to return a patient’s phone call. I feel bad for Dr. Rachel because her office staff is ruining her practice. I personally work in a doctor’s office and I know that this behavior is absolutely unacceptable.
Avoid the stress that I went through for three years, and choose a different office.