Dick’s Sporting Goods

This Dick’s may just be too big… to manage!
I came here looking for Christmas gifts for my family. I liked that it was one of the bigger stores because it would have a better selection and more of everything, at least you would expect that to be the case. I looked around but didn’t receive any assistance from anyone. It was still early that the store hadn’t even been open for 30 minutes yet. I decided to go solo and unassisted in my search for gifts for my family. I found the jacket section and located some nice North Face jackets and on sale. I decided to hold off on the purchase because I wanted to check with my wife to see if she liked them for our sons.
I showed her pictures of the jackets and she did like them so I called Dick’s to see if they can put them on hold until I came back to the store later that day. I called the store and was placed on hold for about 10 minutes. I hung up and called back and explained that I was placed on hold for 10 minutes and that I needed to put these jackets on hold for me. The guy on the line said that he would transfer me to the department. Guess what, I was placed on hold for another 10 minutes. I hung up and called back again and this time I asked to speak to a manager. I explained how they have the worse customer service and told him what I just went through. The manager said that he would personally take care of my request. I felt good at this moment until he came back on the phone and told me that they do not carry that jacket in the store. ARE YOU KIDDING ME? I laughed at him and told him why. He had no response.
I will not be back until I know that they have improved on their customer service.

Overpriced store… unhelpful workers. Would not sell us an item last night.item.was on floor all day (second trip this day) was a blackhawks stadium series sweater which they said they could not sell until tomorrow… but again had been on floor all day… they said it should not be on floor… no apology… no attempt at customer satisfaction… The beauty is we had over a thousand dollars worth of other stuff we were going to buy there… not anymore… will never go to this pathetic store again… plenty of other stores to spend our money in… I hope Dicks goes out of business

Fantastic staff! The salesman carried my gym equipment all the way out to my car without being asked! They honor competitor pricing, so keep an eye out to save a bit!

Why oh why dear God do we keep on going back to this awful store??? Why? Every time we walk in there it’s for a purpose. The purpose of finding a football related item for my son and every time we walk out empty handed. Do you have concussion type protection specific to football? no, sorry. Do you have size 12 cleats? No sorry, we are out of those at the moment? Is there anything in this store you do have besides a complete mess which I see you have plenty of. This company is a mess. I wish there was a better store in the area that is costumer focused and clean and organized. How do these people stay in business?

The service here was terrible. They are understaffed. The store is a mess. We called ahead asking if they had a product. They said they did. We got there. After waiting 10 minutes, they actually didn’t have it. We drove 40 minutes round trip and came up empty and frustrated.

Was in the area looking for some resettable pistol targets that you put in the ground. All they had were for a .22 cal. I was looking for heavier duty to hold up to 9 mm. Had trouble finding the targets at first so the gun counter guy helped me out. Told him what I was looking for and saw it was not heavy duty enough so he suggested where I could go and find what I was looking for. So, overall, not a bad experience or great.

Hard to find any staff to help here and of the two girls that were talking by the women’s section, neither one had much product knowledge. They was a young guy working in the shoe dept but there were so many customers that he was running and little time to be of help!

Wanted to order universal Yakima mounts on line, I had some discount codes but the site would not accept. I decided to the the Store in Algonquin, They gave me a discount did a price match and had the item shipped to my house for free.

I wish I could give negative stars for my visit here today. My daughter needed some basketball shoes so we went back to the shoe department. When we finally found an associate, she was horrible. I forgot to get her name, but she was a 20-​something female. Here’s a transcript of what happened:
Me: We are looking for basketball high tops for my daughter, can you measure her feet? (I knew she wears approximately a 7 – 8 women’s shoe.)
Employee: (Grabs kids scale, drops it on the floor at daughter’s feet) Put your right foot on it. (Daughter puts foot on it and it is beyond all markings.) Oh, your foot is bigger than I thought.
Me: So, what size are her feet?
Employee: Well, I guess they’re about a 6.
Me: I didn’t ask for a guess — I know her feet are bigger than that — please measure them.
Employee: (Sigh) I don’t know where the scale is, I guess I’ll have to find it.
Me: Yes, please do.
A few minutes pass, she returns.
Employee: Found a scale…(drops it at her feet)…OK, put your foot on it. (Daughter puts foot on it.) You’re about an 8.
Me: OK, so what high top basketball shoes do you recommend?
Employee: All our high tops are out of stock for women’s size 8. (Walks away.)
At this point, my daughter and I shared shocked looks and we went to leave the store. I spoke with one of the cashiers on the way out and asked for a manager and he said, «Well, I am kinda like one.» I told him what happened, he appeared shocked and told me he will pass it on to the general manager.
Personally, if I was «kinda like (a manager)» and someone told me this, I would get the general manager to talk with the upset customer, not brush them off with a weak comment like that in an effort to retain the customer’s business in the future.
As you can guess, I will not be back here again.

Badly run store .no help. Shoe dept especially I added a star because somebody actually helped this visit

Not much of a selection on items advertised online, bicycles or soccer equipment.

I was asked to pick up wax worms for my brother. When I gave him the container he said they sold me dead ones that could not be used for fishing. He said to never buy them there again.

Pros: fast checkout, friendly staff, good merchandise
Cons: 2 fitting rooms
I went in today and got some under armour capris. Everyone I dealt with was super nice, but trying on the capris was a nightmare. Although the fitting room limit is 3 items, the people in front of me had an entire fitting room filled with clothes and left to grab 5 more things while I was standing there. Finally, my hubby flagged someone down and I was able to try my capris on on the men’s side.
I well definitely be back because of the selection, but trying stuff on is a huge pain. Get more fitting rooms, please!

Today was my third (and last) trip to the Dick’s in Algonquin Commons. They have an awesome selection but to say they are lacking in the customer service department is an epic understatement. The sales people on the floor were unavailable and the cashier was downright rude, I was purchasing a last minute gift, if I’d had more time I would have just gone to the mall, especially after the cashier basically threw my bag at me, I actually may contact their corporate offices.

Went into Dick’s to purchase an elliptical machine. Young man that tried to help us was NOT knowledgeable of the products, yet was called an expert by his manager. The machine I tried started smoking, and he said «Yeah, I’m sorry. I guess I wouldn’t buy that one. You’re better off with the Livestrong Machine.» The Livestrong Machine was $ 200 more. I asked what their guarantee was. «Once the it’s in your home, you need to contact the manufacturer, we cannot help.» They never tagged the «smoking» machine, and other equipment floor models had cracks in them. Needless to say, we left without a purchase and won’t be back.
We ended at 2^nd Wind next to Bone Fish Grill in the same shopping complex… There, we found the perfect elliptical machine for the same price as the Livestrong. Dominick was very knowledgeable about their products and gave us a demo. I highly recommend, 2^nd Wind.

Fairly well stocked with okay prices. Emphasis is on sports here (as opposed to REI for outdoor and Cabela’s for hunting). My experience with the staff is that they are friendly but not as knowledgeable as I would prefer.

I have good days, and I have bad days when I go to Dick’s.
On a good day, I find something I need/​want on sale, and I can find help.
On a bad day, everything is overpriced, they don’t have my size/​color/​whatever, and there is no one to be found as far as help goes, or the person I do get has no clue about the answer to my questions or, worse yet, pretends they know the answer.
More often than not, it’s a bad day.
It is a beautiful *looking* store. If you want athletic clothing and are willing to pay top dollar to get latest fitness styles, this may be the store for you. If you are cost concious, you may want to shop alternatives first.
My most recent experience goes something like this:
1) Decided I wanted a treadmill.
2) Researched treadmill.
3) Picked treadmill.
4) Looked at delivery options and figured out maybe Dicks’ down the street had what I wanted. Decided to drop by and check it out, rather than blindly ordering online (even though the brand/​model I was considering gets awesome reviews).
5) Ask the sales dude about the treadmill I want.
He says «why are you buying that one???» in a really puzzled tone of voice. (Obviously not commissioned… a plus… but I think it could have been managed a bit more tactfully.)
6) Turns out, for inside delivery they had the best price I could find, so made a buying decision.
7) I pay for the treadmill and inside delivery. I’m told «if you don’t hear from the delivery company by next Tuesday, call the store»… wow — not a great setup for success. I just paid quite a bit of money for a treadmill, and I have to wait a week for a phone call for delivery?
8) A week passes. I am about to pick up the phone and call the store to find out about delivery when I get a message from hubby that they called, left a message and he couldn’t figure out what they really said.
9) I listen to the message — it’s a name I can’t hear, calling about delivery and our (dictated) delivery date/​time is a week from now. Are you kidding me? I payed a lot of money to wait a week to get a call to wait a week. Huh?
10) I call the number they left, get someone who can’t help me, who puts me into voice-​mail, assuring me so-​and-​so will call me back.
11) Three days later I am *still* waiting for that phone call back. Whether I like it or not, delivery is 2 weeks from purchase.
I do not understand why a phone call takes a week. There is a problem with customer service at this location:
1) High school kids with no customer service skills
2) full-​time workers who lack product knowledge
3) Delivery system that does not fulfill customers needs. A two week wait is excessive compared to other businesses.
Would I recommend: If someone asked for a sports store close by, they’d be in the list… but I’d probably say «they’re not great, but if you know what you want it’s fine»
Would I return: Well –they are the closest sports equipment store — they have their place in the scheme of things, so yes, but typically as my last choice — I’ll head over to REI, Walmart, Target or Cabela’s first. Dick’s tends to be my last stop.
Update 11/​23/​2010 — Got my points rewards finally — it was only $ 50, compared to the $ 100 we had calcuated, based on associate input. Also — small timeframe to use it in. I tried — but aside from over-​priced clothing, there was nothing they had I wanted to buy. Nothing. The reward expired this month.

Love it.
I have two «Sport’s Authority» stores only a couple of miles from my house but they only have about half the selection that Dick’s has.