Brunswick Zone XL Randall Road Lanes

NO! NO! NO! This place is high priced and if you lose money in the game, the staff gives you an «oh well.» I will not return. No thanks! Chuck E. Cheese is a better option!

amazing service
staff is phenomenal
management is great
¹⁰⁄₁₀ wow

I come here very often and I always have a good experience, except for last evening. I got the Sunday package and when my group when to go lazer tag (which he had a time slot reserved, at 11:15p) some of the group I was with was still paying out at the bar so they were about 5 minutes late. And I do understand that there are time restrictions and such but the young man running lazer tag, Chris, was saying rude comments and just being unprofessional as a whole. I made it clear I did not like his attitude and he laughed and said he could not wait to see my review online. So here it is. I also work in customer service and I know even when people are irritating or something bothers you — you do not handle it in the way this young man did. It was a very unpleasant end to our night out for us and our coworkers birthday evening.
On the positive side, Erich was a very swift, professional & friendly bartender. We also had no other problems with any other staff encounters.

The bowling experience is fun and modern looking. Had a difficult time ordering a Margarita, from the blonde lady bartender at the bar. She informed me it was all a mix. She wasn’t going to mix one the correctly with triple sec tequila sweet sour. Even though it was a stocked fancy looking bar. No showmanship.Was disappointed on her attitude and margarita for the price.

Ok, ok, I realize this is bowling alley food. For that I’m being generous with 3 stars. We love that the bumpers are automatic for the kids. But the cost of bowling, shoes, pizza and wings was nearly 80 bucks for 3. Just too much for a shi*ty pre-​made frozen pizza and an hours worth of activity. Plus for some reason they packed everyone next to each other when there were lots of lanes open… why? Then the crappy old run down games range from 50 cents to OVER 2 bucks! Yikes. Not going back any time soon unless they have a terrific special going on that doesn’t break the bank.

We held our son’s 9^th birthday party there with 7 of his friends. The GM, Robert Thaller, was very helpful and attentive. He made sure our server had what he needed to make sure the party was running smoothly. The food was great — I recommend the pizza — excellent crust! Did not taste like fast food like other places provide. Tater tots were good too. The server always made sure that the drinks for the kids were filled and that the food was available and warm. My husband and I were able to just relax and watch the boys have fun. We didn’t feel like we had to run around or remind the staff of anything — they were on top of it! I highly recommend this place for a birthday event!

In town for the holidays decided to check this place out. It is a family fun establishment. The food was great and the cost was reasonable. Very clean environment. Bowling and game place even the adults had fun in the arcade.

Been going here for years with my huge family and always had great service. Went here today and was expecting the same great service we constantly receive but was very very disappointed. All but one of the staff was rude. They didnt care for making the customers wait for nothing. Make sure to get clarification on the pricing because they apparently are under new managament and are over charging for everything and do not tell you til you receive your bill. Terrible experience overall. Will not be returning and will be spreading the word.

Been here a few times before. Always a wait to get a lane. On a Saturday between 4−8pm $ 4.89 per game, $ 5.89 from 8pm til close. $ 4.09 for shoe rentals. I noticed on this visit the alley smelled like feet but that was bearable. What really got me was that when we walked up to the counter to return the shoes and pay, two employees were standing by the register. We were there for about 2 long minutes and neither of them looked up or acknowledged our presence. When we inquired about returning our shoes we got a weak hand gesture to go to another register. Bowling is bowling but I would rather drive a few more miles for decent customer service.

pretty cool place to have some fun with the family or go hang out with your buddy’s for sundays football games or play pool they have a huge gameroom

This is the closest bowling number near my house. What I like a lot was when I first walked in. A bar with pool tables, an arcade section with laser tag, and of course the bowling. Never paid attention to the prices but whenever I’d go with a group, we’d have so much fun with all the time we get to use the lanes. I’m not the best bowler, but I still have fun beating other people in games. The most recent fun I had was New Years. I love the arcade games. So many to choose from. What makes it better is using the cards to earn lots of points instead of tickets so we can get prizes. This is definitely the perfect spot to hang with friends or family.

XL must stand for Xtra Long… wait.
¹⁄₃ of lanes were open and unused and we were told the wait was an hour and a half. A nice lady lady tried to give us her reservation but they refused. The deal is you are to spend lots of $$ on overpriced drinks and games while you wait (but shouldn’t need to). Nice try!

Went there on a Friday night, knowing they had leagues we put our name on the list and waited. After noticing people walking in and going straight to a lanes after about an hour we went to the coutner to see where we were on the list. Apparently thats unheard of since the person behind the counter couldn’t have been more rude. We gave them our number and went to get food at the bar. Nice bar, terriable food, over priced drinks. After dinner we go back to the counter again to check our place on the list to only be treated poorly once again by the same person. Finally we got the chance to bowl and while we were in or 10^th frame with 2 people to go time ran out and we were not allowed to finish unless we paid more. I had already spent to much time and money there so I declined that poor offer. Save your time and money, goto BowlHI in Huntley, much more fun.

Nice place… went for my nephew’s 4^th birthday and had a great time all around. Kids ranging from 2 – 6 all had a blast. Watching my 2 year old use the ball track (if that’s what its called) they furnish was priceless. Food was good… Appetizers and pizza, lanes were well kept, bowling balls located easily, and the arcade were all plusses. Decent beer available for the adults… small selection of craft (Sierra Nevada and Dogfish Head bottles). All in all I would definitely recommend and will return with my kids. They slept like rocks that night too (after getting them to wind down of course).

Doesn’t even deserve the 1 star! By far one of the worst experiences I have ever had in a restaurant/​bar. Very under staffed, we waited 15min for our drink order & had to get up and ask for refills throughout dinner. The table next to us had bad service also & complained to the server and they received a 2^nd pizza for free. I was told there wasn’t anything she could do for us, after I witnessed & listened to her give the table next to us another pizza for free. When I first arrived I would told by the server bowling was first come first serve, I then went to the bowling ally after our awful service at dinner to find out we couldn’t get a lane & that there was a waiting list I could of put my name on. We then decided to go to the laser tag area. We told the staff there, two younger guys, about our bad service & there direct quote was that «they weren’t surprised & knew exactly who our server was & continued to tell us that the bar in the bowling ally would of been even worse». Pretty sad when you staff knows and agrees with us on this issue. Very disappointed & not sure if I would ever come back to this location!!!

This place has its ups and downs. Honestly, the only time you should bowl here is after 9 PM on Mondays — Thursdays, when they have their $ 7.99 all-​you-​can-​bowl special going on. Otherwise, it’s too pricey when there are cheaper bowling alleys in the area. This place is absolutely huge, clean and comfortable. They have couches instead of hard chairs in the bowling area, a big arcade, and a big bar. Of course, their bar is quite pricey, but so is everything else here. You can usually avoid annoying little kids when you come after 9, but last night we were stuck next to «that family» that had their kids running into our lane, messing with our balls, holding us up, and throwing tantrums. Please, families, you can bowl… Just do it during the day! Your kids are tired anyway! Let the adults play at night.

Fun place. Food wasn’t really great but a good place to have a company event or family outing.

This is a large Brunswick location (hence the XL), and several options for things to do. Bowling, laser tag, arcade, bar, food.
But, it is pricey. We normally only go when we’ve got coupons, they’ve got a special, or we purchased a Living Social or Groupon deal.
Our most recent visit, was a deal we had purchased from Living Social. It was for 4 rounds of laser tag, a pizza and a pitcher of pop. Well worth what we paid.
We had the laser tag to ourselves (it was a Sunday), and my husband and I along with our 2 kids had a good time chasing each other and trying to blast one another with our high tech laser guns.
The pizza was good and perfect for a lunch.
Overall, we really do enjoy going — just wish it was a little more affordable to do it more often. We did notice a Sunday special that we may take advantage of while the kids are out of school, but it doesn’t start until 8pm which is the only downfall.

I surprisingly enjoyed this Brunswick Zone. While I do enjoy bowling, I’m not a fan of driving 45 minutes to do something I could do way closer to home but I had a great time. We were meeting friends and got there a bit early, so we had a drink in the bar that is right by the entrance. It was nice to find an adult place in the family friendly zone to chill while we waited.
I also enjoyed bowling here a lot. The couches were comfy and a nice change from most of the bowling alleys in the area that have annoying chairs that always swing around and hit people, and they had cosmic bowl with decent, contemporary music.
After bowling, we hit up the laser tag, which I wasn’t really a fan of. Not only does it smell like feet, but they tell you you can’t run so basically you’re walking around letting people shoot at you. It was lame but maybe I just think that because I suck at it.

Grabbed the kids and a friend and her kids and hit the bowling alley to beat the heat.
We put the three little kids on one lane with bumpers and the three teenagers on the next lane without bumpers. All the kids had a great time and the three adults had fun laughing at the kids.
However, it is really pricey. Just about 30 smack-​a-​roos for each lane. Actually, a bit more expensive for the lane with the teenagers.
We had just eaten dinner (Potbelly’s… good) so we didn’t order food. The family next to us ordered a bunch of food but it looked like most of it went uneaten.
We stayed away from the arcade … no thanks, there isn’t enough hand sanitizer in the world to get me near any arcade.