Z Modern Furniture

Terrible Installation Services!
I purchased the Creative Amsterdam Collection (No. 23) home entertainment system from this location in May 2014. When Z Furniture came to install the floating shelves and cabinet, the employees did not have the proper tools with them. The install took more than one visit. At first try, the employees didn’t have the proper tools-​I had to provide them anchors for the wall and after they attempted to drill numerous holes in my wall, I realized they didn’t have a stud finder, so I loaned mine to them. I called to complain about the damage and time it took to do the install. Karim, a Z Furniture employee, said they would come a second time, fix the damage, and finish the install. To be clear, Z Furniture agreed to fix the damage. To add to my bad experience, I realized the lighting system had European plugs that would not fit U.S. electrical plugs. It took 4 months to get the proper plugs delivered.
Now, 2 years later I called Z Furniture to remove the furniture and they refused. Though they usually charge $ 150 to takedown furniture, they refused to do so in my case. I suspect it was after I gave them the invoice number and because they realized they never fixed the damage they said they would in the first place-​they just covered it up.
I am now trying to get Z Furniture pay for the damage to my wall.

I had a great experience here. The staff was so friendly, ask for Tom he is my favorite. He helped me pick out the best pieces at the best prices for my living room. I’m disappointed to here such negative stuff about this place. I plan on using this place again in the future.

RUN. RUN AWAY FROM THESE PEOPLE. I don’t even know where to begin. Two months ago I called to order a bed they had online but not in their store and was told they would call me when it shipped from their warehouse. I called them back once a week for 5 weeks before I was told it would be delivered that Friday. That Friday they called and admitted the bed was out of stock in their warehouses because of an «inventory error.»
At that point I was a little upset, but not one star review upset — I called Sleepy’s that day and had the exact same bed delivered and assembled for 25% less in just under 24 hours.
I didn’t realize until the next day they charged my card for the full cost the day I first ordered the bed so I had to call back to ask for a refund. I was told it would be processed immediately. A week later, I called again since the refund hadn’t processed. Again I was assured it would be. I called AGAIN a week later and was again assured it would be. I called the next day and was told the person who handles refunds had had a medical emergency and that I should call back the next day to talk to another person who handles refunds. I called that person the next day and was told I would get a return call within minutes. No one ever called. Now, nobody answers the phone when I call.
That’s 5 phone calls for a simple refund on a payment that NEVER should have been processed in the first place.
How do you people sleep at night?

I have purchased 2 dining room sets from Z furniture– a dining room set in 2012 and in 2015. We are impressed and very pleased with our 1^st dining room set and had to sell it before we left in October 2015 for Japan. We wanted a different dining set that was regular height that included a bench. I had been researching months from different websites totally forgetting about Z furniture. I’m such a picky person and it was frustrating for me that I couldn’t find the right dining room set for my preference. When I remembered Z furniture, immediately I found the dining room set I wanted. I didn’t have any time to drive to the showcase to see the furniture and went on complete gut and instinct to order something I’ve only seen online. I called Z furniture right away in hopes I can get it in less than a week. Karim was so exceptional in taking care of my immediate and urgent needs. Normally it takes 4 to 5 weeks to have furniture delivered to our home, but Karim made it happen for us in a matter of days! He also got us a good deal and went out of his way to make our delivery happen under some extreme circumstances with traffic and time. 3 months later when all our household goods were delivered to our new home in Japan, we finally put everything together. Absolutely high quality and the most perfect piece of furniture in our home! I cannot thank Z furniture enough for once again providing us excellent, solid, and modern furniture that compliments are home so well. The customer service exceeded our expectation and we will definitely come back again for more furniture needs!

This is a detailed and long review but the bottom line is — Z-​Furniture exceeded my expectations regarding responsiveness, patience and overall customer service. My husband and I will definitely be working with them again once we start looking to update a few rooms in our house.
After searching for a bed for some time that fit our space and aesthetic, my husband and I went to Z-​Furniture and met with Tom, a designer there. Tom and Karim helped us find a bed under our budget that fit our need for headboard storage and a modern/​loft-​like look. Tom was very helpful and even showed us possibilities for other pieces that we will eventually need. We decided to order the bed and had it delivered about 2 months ago (it took about 2 weeks from purchase to delivery). The delivery crew were on time, efficient, courteous and cleaned up after assembling the bed. They didn’t mind my constant check-​ins to ensure that the piece wasn’t damaged during transit. Thankfully, it was not and the crew was in and out in about an hour. It wasn’t until later that same day that my husband noticed an issue: The headboard was not straight.
The issue was minor but still enough to wonder if there was some sort of defect with the piece or if it was put together incorrectly. I contacted the store and spoke with Karim, who handled the situation through it’s conclusion. Karim was able to get me on the schedule that next week to send a crew out on a Saturday to see if they could fix the headboard. Unfortunately, the first crew did not show up. However, it was a last minute scheduling on a Saturday and since the bed is totally functional, I didn’t really mind. On Monday morning Karim called me (!!!) to apologize for the crew not showing up and to reschedule right away. Unfortunately, the second crew that came to my house to fix the headboard was not as courteous as the first crew who delivered the bed. The second crew, one man in particular, argued with me that it was my wall that was «wavy» and not the headboard, even after I attempted to show him with a level that it was in fact the headboard and NOT the wall, he continued to argue with me and even suggested that I talked to Karim and perhaps reschedule for a time «when my husband was home» so that he could perhaps explain the issue better. I kindly asked the crew to leave and that I would indeed be speaking with Karim.
A few days later, Paki, who also works at Z-​Furniture called me (!!!) to ask if I wouldn’t mind filling out a customer feedback form regarding the first crew that delivered the furniture. I added some kind remarks to the paper feedback form and she was calling to request more detail. I took the opportunity to tell her about my not so pleasant experience with the second crew. She apologized and said that she would tell Karim and the store owner immediately. She also asked that I send Karim a detailed email describing what happened. After I sent the email along with some pictures showing the issue with the headboard, Karim called me to schedule another crew to come take a look. He was very patient with me after I had to reschedule twice due to conflicts. My husband did happen to be home when the third crew came out to look at the headboard and he said that they never questioned the issue, understood it immediately and took the necessary steps to resolve it. So after all this, the headboard is straight! The bed is still beautiful and it really does make our whole bedroom.
The level of customer service we received from Z-​Furniture went above and beyond what we expected. We did not spend an exorbitant amount of money and yet, we were treated like valued customers. I would recommend Z-​Furniture to anyone looking for sleek, modern, high quality pieces to help make their house a home. Thank you, Z-​Furniture!

Great Store, awesome selection and best value for the price. I have been shopping there for years and they are always my first stop! Sales people do not stalk you and are very friendly and helpful. free parking right upfront and quicker delivery than most other companies.

I love buying furniture from Z Modern Furniture. I have been buying most of my furniture from that store since 2001. That is why when my mother wanted to buy a bedroom set, I referred her to Z furniture. Gus was very helpful as usual and recommended four bedrooms and we ended up selecting a good quality set. The price was very reasonable and the guidance he gave us on the selection was superb. The delivery only took one week after ordering and the delivery staff were very professional and cleaned up after delivery. The follow up from Gus was wonderful and the service was great from A to Z! You have got one very happy client for sure and I will always use them when I need furniture. I always shop around first for anything I buy, but when I know what I want, I always go to Z Furniture.

We’ve bought a lot of furniture here over the course the year as my husband only likes modern décor. Our apartment looks really nice so overall I’m happy except for a few things. The main thing I’m unhappy about is we picked out a media center together where everything is enclosed inside and maybe looks a little old fashioned but after waiting for it for a few weeks they realized it was discontinued. Then they offered us any media center for the same price (we moved to a new apartment and were busy) and my busy husband just got the most expensive one that was right for our needs but it’s completely different, modern and open and not what I envisioned at all but he’s so stubborn I’m stuck with it, especially after he set it up lol. Also my husband is pretty annoyed with their customer service and over heard one of the employees bragging about how much they up sell their product. Customers know you up sell from the retail price, you’re not clever and everyone does this. However most people have enough situational awareness to not say things like that in front of customers.

My experience has been good. They have a great collection and the prices are reasonable. The customer service is good and the delivery was within a week.

Very contemporary furniture shop. I was looking for something beachy that they don’t have much. Pretty pricy. They have a clearance corner but still expensive. They have a designer there. So you can customize your order. a free parking lot is in front of the building.

Terrible company! Does not hold up their promises. I ordered a table that was expected to ship within 2 – 3 weeks. It has been over 4 weeks and have not yet received a tracking number. I was promised a refund for my shipping of $ 250 and they took back their promise so I cancelled my order. I will never do business with this company again and I recommend that everyone else avoid this headache.

Run, don’t walk away from this place!!!
I would give 0 stars if possible.
Pretty furniture, but horrible sales staff and poor quality. I ordered a desk and mirror in July, which would take a few months to be delivered from Europe, and went back in August to buy a console table. Was notified 3 months later that the desk was no longer being manufactured. Shouldn’t they have known that when they placed the order in August?
Then, they delivered the wrong console table. Eventually they delivered the right one, but it was broken.
A repairman came out and removed the broken part, but Karim failed to order the replacement part. I have seen it in Home Depot, Lowes and Walmart. I have spent at least 5 night waiting for delivery/​repair that never happened. A repairman came by last week with a completely wrong replacement part. I have never received a call saying «sorry, it was our error». Not once has one of their employees shown up on time. I have had several 6:00 appointments with 9:00 P.M. arrival with no call to say they’re running late. If you call to say «it’s late, when are they coming», Karim or Arsalan will say «They’re almost there, 15 minutes». I live in Alexandria, not far from the showroom. 15 minutes turns into 2 hours or more. Karim and Arsalan are the biggest phoneys and liars I have ever met. Once they have your money, they don’t give a darn what they say to you or what they fail to deliver on. If their mouths are moving, they’re lying. Horrible horrible experience. This is now November and I don’t have a fixed/​functioning piece of furniture. They’ve had my money since July.
Do not spend your money at Z Lights & Furniture in Alexandria, you will regret it if you do.
I’m pretty sure any of the good reviews for this store were penned by the employees.

Arsalan was very friendly, professional & curteous during our whole purchasing process. We were able to get a decent deal on it & will buy from again. The owner Gus also very helpful. Beware of Kyle (not honest) & gave us false information regarding products (using bate & switch tactics).

I love the furniture I ordered, although it was pretty expensive. My problem lies more with the customer service. I was told it would take no more than two weeks for my order to come in. Around the three week mark, I called to check in. At that point I was told that it would take no less than four weeks. When my order finally came in, we scheduled delivery. The delivery window was three hours, but the deliver truck showed up over four hours after that window ended. Given that the delivery window started in the morning and set up was not done until 7pm that night — this literally consumed my entire day off. No one called me to let me know that delivery would be late, and every time I called I was told «they just left the last customer and are on their way to you. no more than 15 minutes.» I would wait 30 – 60 minutes before calling again to be told the same thing 3 or 4 times. Being so late is one thing, but unapologetically lying to me and refusing to be more forthcoming so that I can adequately plan my day around the delivery was rude, irresponsible, and terrible customer service. I asked for something to make up for this, and they promised to speak with the owner and call me back. That was several days ago, and I have not heard back. Given that they charged my credit card for the order ages ago, I expect that they will never speak to me again. Seriously, don’t work with this company.

My husband is set on having an orange couch. This is not an easy find. He was browsing online and saw that Z Furniture had a nice orange couch with storage under the cushions, and a matching ottoman. We decided to look at their Alexandria location to see if we could sit on said couch and assess it.
Google maps tells you this place is in the industrial park across the street; it took driving around the parking lots for awhile to realize we weren’t even in the right block of buildings. It’s just off 395, which is convenient, in an area that is completely furniture and home remodeling related.
The layout of the store isn’t as ornately placed as Marlo or Bob’s Furniture would be, but it did the job. One thing we liked was that the sales person wasn’t stalking us and making us feel uncomfortable like other furniture stores do. We explained what we were looking for, and although they didn’t have the exact orange couch, he was able to show us the manufacturer’s other couches so that we could still test the comfort and feel of the fabrics.
The furniture they sell is quirky and more fun compared to the blah furniture at other big retail furniture stores. The prices are decent, but although I didn’t buy anything, I can see that someone might be dubious of their quality.
Oh, they have a deal if you check in on Unilocal.$ 50 for $ 75 worth of something.

The furniture are nice, modern and looks good, unfortunately staff are snobby and unfriendly. We really like one of the sofas but because of the sales person attitude we decide to buy in different store.

Avoid this furniture store at all costs.
The furniture sold here looks good, price negotiable, and you get decent service during the sale, but once you receive it, you will know there are quality issues.
I bought a nice looking bed set that was delivered with some damage that I found during the assembly. This damage didn’t occur during shipment from the far east. This damage was part of the manufacturing process, and was painted over.
The sales people/​manager was contacted and they said they have to go through their manufacturer to figure out repairs/​replacement. Haven’t heard back from them for several months.
Another structural part of the bed set failed later that rendered it unusable. Sent them the info, and still no follow up other than the useless «we’ll contact the manufacturer.»
Conclusion: Buyer beware.

Oh baby! I have been waiting a minute to write this review because I didn’t want it to be all bad and I wanted to calm down and ensure I was in the right state of mind.
I have been dealing with Z Futons & Furniture for years! They might not know me, but I know them. My first apartment was partially funded by this place. So when I was looking for a modern chair/​couch for one of my spare rooms, I immediately sought out Z’s. At the time, they were running a Unilocal deal so I took it as a sign that my chair should come from them. I went on their website, saw what I wanted, and then went in the store to complete the transaction.
While I was in the store, I saw a floor mirror that I just HAD to have. When it was time to check out, I checked-​in on Unilocal.And guess what?! I got a coupon for 50% off delivery in the Washington DC area! Yippee!!!
I presented my coupon and my Unilocal deal to the sales man and he said that I couldn’t use the delivery coupon because I lived in Chantilly and that was not considered to be in the WDC area. What? I said, «Well, where do I live then?» He stated, I lived outside the DC area. I had a hard time accepting that as an answer. The owner, Gus, wasn’t there but his wife was (For purposes of this review, I will call her Nancy).
I went to talk with Nancy about my living area and she immediately got defensive with me. She appeared to be upset because I had two coupons! Really? I said, «I just want clarification on if Chantilly is considered the WDC area.» She said yes, but then she went on the say that I couldn’t use two coupons on one purchase.
I stated, «That is fine, I will just get the chair/​couch and come back later to use my second coupon on the mirror». I understand that you can’t usually use two coupons on the same transaction, so I didn’t fight that issue. But then she said, «No, you cannot use the second coupon on a separate transaction.» WHAT?
This is where I started feeling my blood boiling. I said well, how long do I have to wait before I can use the second coupon. She said, «NEVER». I actually chuckled. For some reason, that was funny to me.
I told her that I wasn’t going to point out the obvious, but Z Futons gave me TWO coupons and it didn’t say that I could never use the second. This debate got no where and we had to call Gus to intervene.
In the end, Gus allowed me to use both of my coupons. I then explained to Nancy that she needed to realize what coupons they have floating around and figure out what procedure they will use.
My delivery guys were prompt, professional, and quick. Everything arrived as expected and I was overall pleased.
Thank you, Gus. Boooo to you, Nancy!

Small, small store. Claustrophobic. Three barely connected rooms, like a series of dead ends. As for style, this is the place for people who want to live in Pee Wee’s Playhouse or the Starship Enterprise. There were a few normal-​looking pieces, but they were expensive.
I’ve seen worse furniture stores (Marlo!) but the odds you’ll find what you’re looking for here are slim.

You know that episode of The Wire where McNulty and Bunk visit an old crime scene and manage to solve it by communicating only through grunting and speaking, um, a choice four-​letter word? This was how the delivery guys delivered my couch from Z Furniture (well, without the profanity).
Actually, let me back up. We desperately needed a new couch to replace our old purple used couch from our bachelor/​bachelorette days. We had no intention of buying something super fancy or large since we still live in a small apartment in the city, but we needed something sleeker than our old couch, and larger than the 2 seater that we had. After roaming around Marlo and some other furniture places in that area, we happened to drive by this little store and decided to stop in.
Initially, we were a little intimidated. The furniture was a bit out of our price range, and was way nicer and more modern than what we were looking for. I thought they were going to kick us out (I mean, what are young people doing in a store like this?), but they came over to open up and lead us to their room next door, which held their futons and couches that were on sale.
Thank goodness they did — as soon as we stepped inside, I spotted THE ONE: a long, blended leather (sorry PETA) chocolate brown beauty of a couch. Anndd, it was cheaper than the one couch I was ready to settle on in a different store. The store owners were super nice, got us scheduled for a delivery, and left us wanting to come back to upgrade all of our furniture.
Which leads me to delivery day. The delivery guys were oddly quiet and not the friendliest of movers, but they moved my new couch efficiently. They would look into the hallways, look at each other, and just move — they were *that* keyed into each other. It was slightly annoying that they made me write a comment on their moving, but they did their job well, especially together. Just like McNulty and Bunk… without the profanity and wild drinking.