You Got Nail

So I just moved back to Alexandria after living in Woodbridge for 2 years. I decided to check out this nail salon since it’s the closest shop to my house. WORST DECISION EVER! My nail tech cut me with one of the tools and then had the nerve to put alcohol on my finger afterwards. Can anyone say ouch?! It stings you idiot! And she never apologized either. I had to keep reminding her that I wanted my nails cut which she finally did. After she tried to offer me every other service (eyebrow wax, lip wax, and pedicure) except concentrating on what I came to have done, I know in my bones that she was talking about me in her language to the nail tech sitting next to her. How did I know? Well every time my nail tech said something the other nail tech would look at me and then look away real quick. After the worst customer service experience ever this idiot left my gel nails looking thick (and fake!) and every nail has that white flaky look around my cuticles. Cuticle oil alert!!! Where did you get your training, Dear? The only thing that made me feel good is that I could leave this horrible shop and NOT leave her a tip. I’ll never forget the shocked look on her face when I immediately closed my wallet after she gave me back my card and put it in my purse and just left. This place will NEVER get my business again. Oh yeah and I had a pedi at this place 2 weeks before today’s nail debacle and my heels were still hard and the lady (the owner I believe!) painted like a 6 year old on crack. It was so bad that I removed the polish the next morning. Next time… I’m driving a little further to Springfield.

Just no. Won’t be back. Left with an uneven gel manicure. The worst part? I asked for a lip wax and just before she went to touch my face she coughed into her hands… are you kidding me? I desperately needed the lip wax so I got up from the table and went a grabbed the hand sanitizer for her to use. She still didn’t get it. I won’t be back. Beware.

If you’re looking for a pedicure, avoid this place. I had to tell the nail lady (her name was Dion) to add soap to the water! When I told her she said «sure, I’ll add bubbles.» What type of answer is that?! Later, my big toe had nail polish on my cuticle, so I had to tell her to clean it up for me. Overall, I felt like I had to keep telling her how to do my pedicure. This is ridiculous! However, if you’re looking for eyebrow wax, then ask for Becky because she is really good with waxing.

My husband & I went for pedicures and manicures earlier this week. The regular pedicures seemed rushed, yet adequate. My gel manicure was ok, but my cuticles are not well trimmed. It was awkward for the gel application, as she used only 1 curing lamp and I had to stretch across it while having application to the opposite hand. My husband’s manicure was poor– the technician did not trim his cuticles well and left dirt under his nails. When he asked that she clean up some of the cuticles, she ended up cutting him in her hasty procedure. The price was higher than we expected and not explained. The décor is comfortable. We will not be returning.

Will never go back! I will say that the quality of my nail polish was excellent. It is clean and beautiful. However, I have serious concerns about my safety and the fact that the staff argue with their customers over pricing. Here’s what happened. A group of women had a misunderstanding with the pricing. The employees (all of them) argued loudly (yelling from all areas of the salon, while doing manis and pedis) with these women for over 20 minutes. Regardless of who was right (but it was the customers in my opinion and based on what was being shouted), the ruckus made my manicure and pedicure NOT relaxing. When other customers became tired of the noise, they customers asked that they settle down. The customers who were disputing the cost were offended and began harassing a couple customers– in their face & shouting profanity at them. When the staff was told several times to call the police, they absolutely refused and a customer ended up doing it. I have serious concerns about my safety when the staffing will escalate their customers to this point of aggravation, neglect awareness of how the atmosphere is for their other customers, and even worse will not call law enforcement when it is needed.

I went here and only had 40 minutes. The woman at the counter said it would be 15 minutes. After about 5 they sat me in the back filled the tub with room temp water. I asked her to warm it up, but at that point it was nearly full. Anyhow, sat here with my feet in room temp water that was starting to get cold, for 25 minutes, and still no tech to help me. So I had to get up and leave. Can’t speak to the quality of service, but I will say it wasn’t at all crowded and people were waiting. It’s Saturday, 11:30, they were clearly understaffed. Won’t be coming back!

Came here with a friend, her sister-​in-​law, and her mom for gel manicures and pedicures during our weekend trip to Virginia.
My gel-​fill manicure was really not great considering how much it cost. The length, shape and thickness of my nails were all different, and there was not once when she asked me if I was happy with how they were looking. Besides that, it didn’t seem like she knew how to (or cared to) apply the liquid gel; normally nail techs would apply TWO layers of liquid gel with cure time in between, however she did One thin layer on some nails and gloppy thick layers on others. On top of that she had nicked my flesh whilst trying to cut my cuticles with her electric file. I had chosen a shellac colour on top of the liquid-​gel fill, she applied it messily and got air bubbles trapped inside multiple nails. Not only did it not come out good, she had also Not mentioned that shellac colours would be an ADDITIONAL $ 20!
My friend got charged extra because the nail tech told her that her liquid gel was ‘lifting’, therefore removed them and redid them, but did not forewarn her that it would cost an extra $ 5 per nail. Had she known that it would cost extra, she might not have wanted to get them removed, but shouldn’t that be the customer’s decision?
The main problem that we had was the lack of clarity, in regards to price, they were able to provide prior to the services we asked for. We were given a lump sum of our services, and were slightly thrown off by the price of each service because they were not stated clearly– by word of mouth nor in writing. It almost seemed as though they were making up prices as they pleased.
I personally would not go back to this place again. The salon is clean and décor is nice, but when you’re used to paying a little less and get better services elsewhere, its not worth it.

Had a terrible experience today at this place. A friend and I were having our monthly «pedi date» and went to this place last time and liked it! This time, not so much. I paid $ 35 for a «spa» pedicure. Their menu said it would last 35min. More like 20min. It didn’t even include all of the components of a basic package. It was extremely disappointing. The «hot» towel was lukewarm at best. She didn’t even attempt to do any callus removal (which was specifically mentioned as something included in the basic package) I asked the tech for a simple Valentine’s Day design, just a little heart or something. She acted like she knew what she was doing until she drew a white blob on my toe and claimed it was 2 hearts. She asked me if I liked it, and normally I would’ve just went with it, but there was no way I was going to pay extra for the blob. So when I said no as kindly as possible, she got a bad attitude with us. She let us sit there for 15min before we asked if we could go. I almost walked out without paying but that’s not my style. Needless to say, we were not impressed and will be choosing another place to do our monthly pedicures.

I have been here 2x now and have had no complaints. The first time was during my holiday shopping and my feet were killing me. I did not need a pedicure, but simply got a foot fassage. They charge only $ 1 per minute… worth every dollar! The second time I went I got my toes done… pedicure was great and since the place is new everything was clean. Prices are also very reasonable for the area.

I stopped in at You Got Nail because I desperately needed a gel polish change. The menu indicated that polish changes were «$ 8 and up». I didn’t ask what the «up» was because I figured it was probably a few bucks more for gel. The polish change was fine, but when it came time to pay it was $ 25! I couldn’t believe it. I could have gotten a full manicure for that. So my advice to you if you go there is to ask exactly how much a service is going to cost before you sit down.

Did a walk-​in after a meeting took me to VA. Got a gel manicure and pedicure. It’s new, clean, quiet and relatively inexpensive compared to DC prices ($ 50 for gel mani + pedi).
Lots of brand new OPI gel colors with matching polish for toes which I prefer over random, no-​name polish brands. Offered water and soft drinks. Good, comfy pedi chairs. Friendly, but not overly chatty technicians.
I took one star off because I did get nipped with the cuticle scissors, but she apologized and put some antiseptic on it right away. I usually just get my cuticles pushed back and only cut them every other manicure or so. Some states don’t even allow cuticle cutting for that very reason so it’s a risk that I took letting the manicurist put scissors to my skin. I’d def go back if I’m in the neighborhood, but cuticle push back only.

I stopped in one evening and was seen right away which was nice. The place was clean if somewhat underwhelming. Their instruments came in a sealed sterilization pouch unlike other places I’ve visited. A man did my gel manicure, he didn’t talk much but I was ok with that since I was tired anyway. But here’s the reason I’m only giving them 2 stars… a gel manicure on me usually lasts a minimum of 2 weeks. After 2 days I had a chip in 2 of my nails. The polish was splotchy and didn’t cover my entire nail. I had the top coat all over the tips of my fingers and now, a little over a week later, the polish is lifting up by my cuticles AND my cuticles look like they were never touched. Oh, and he cut me. So if you’re looking for a quick in and out place, I’d recommend them. If you want quality, I’d go somewhere else.