Walmart

This is for their tire & lube express. I would give them 0 stars if i could. They were underquoting every customer and I had to wait 3+ hours to replace two tires… are you kidding me…
this was literally the slowest service I’ve ever received in my life. If the customer service was good, I’d be less upset but the cusomer service was terrible.
i’d suggest coming here if you have absolutely nothinng to do and wouldn’t mind wasting your precious time waiting for hours.

One of the first Walmarts ever created (I can’t confirm this as literal, but you’ll get my point). It definitely needs an update. But for the most part, it’s like every other Walmart as far as content is concerned.

The Site to Store department sucks. Employee can’t do any transactions without calling a manager for help. Been here 30 minutes waiting to pick up a $ 12 frame which they can’t find. Seriously??? Had to pick product off shelf and purchase and cancel the online order and get refund for that. I’ll never use this service again. And once I got home I founds the glass in frame I bought is broken in the corner.

Ordered 1 item to ship to store and pick up… I waited 20 minutes for the attendant to find it and then they couldn’t even find it. None of the attendants I spoke to spoke English so it was very hard to understand. Disappointed in the customer service here.

After sitting here for 4 hours to get 4 tires replaced and an oil change i found the time to submit a review! Im still waiting and my car is still not done. Not sure if i should laugh, cry or be angry… all i know is that my whole day got wasted.

Staff is incredibly disorganized. They are nice and apologetic but no one seems to know what is going on. The wait for a battery change was two hours.

This Walmart is the worst. I’ll never come back here again. Went in to for site-​to-​store pick up and it took my husband and I 30mins to get someone to get our order. It was paid for already online so we really only needed to pick it up. 3 different associates came by called/​paged overhead for someone to come help us and nobody came until finally my husband found another woman to come. It took her 2 seconds get it from the back and ring us up. I think it’s absolutely ridiculous that we had to wait that long just to get someone to the counter! I usually try not to get angry about things but I find this service to be unacceptable.

FOUR HOUR OIL CHANGE! I’ve been going here to get my oil changed probably for 8 years now. Over the years it seems to get slower and slower each year. Every time I go there are customers complaining how long it’s taking. There was only TWO out of SIX garage bays in operation today. I don’t blame this on the employees… or the auto dept manager… I blame it on the STORE MANAGEMENT. YOU NEED TO HIRE MORE AUTO MECHANICS… YOU’VE KNOW THIS FOR YEARS YET DO NOTHING? 2 out of 6 bays in operation? There should be minimum 4 out of 6 operating at all times.
I see they have a «hiring mechanics for $ 10 an hour» That is $ 80 day in the DC metro area?! Minus taxes… that’s about $ 55 a day! Illegals around here make almost double that at $ 100 a day. Walmart you are a billion dollar company… you obviously could care less about your customers. Making a customer wait for hours and hours… year and after year? I’m sure you know there is a problem, yet you do not hire more mechanics. The ones you do, quit or don’t show up because you are ripping them off in wages. ILLEGAL NON-AMERICAN’S MAKE DOUBLE the $ 55 a day you are offering after taxes! Walmart can not care about the workers or managers because they are the ones who get all the negative customers who bitch at them day in and day out. Give the auto dept more mechanics… this has been going on for years!
Walmart should be embarrassed pulling this crap on it’s customers. FOUR HOUR WAIT FOR AN OIL CHANGE?! Un-​American, Greedy, Selfish, Unethical, Corporate, SCAMMERS.

I came here looking to pick up a shipping box along with a few other items. The boxes that were available for sale were either too big or too small for what I need. I figure that I could go to the post office and check if they have the size that I was looking for. As I was getting ready to head to checkout, I came across a couple of boxes stacked near the fabric section. I asked the lady at the fabric section if I can have the empty box, she told me that she is waiting for someone to put the items on the shelve. Once the box is emptied, I can have it. She even recommended that I come early when the store opens if I need more boxes as they usually stack the shelves then. She told me that she wasn’t sure when the items in the box will be stacked, but will keep the box for me if I’m still in the store. I didn’t feel like waiting so I headed to the cashier. On my way, I passed another staff member and he was stacking the items in the bakery section and there were plenty of empty boxes. I asked the guy if I could take one and the one that I wanted had items in it. He said «No problem» and quickly stacked the remaining items so I could take the box. He even offered me more, I only needed one. I went back to the fabric section to let the lady know that I found an empty box, but she wasn’t there; however, the box that I initially wanted was empty so I took it.
Of the many times that I shop that this Walmart, most of the time I only interacted with the cashiers at checkout and my experience was average. I also find that the lines for the checkouts closer to McDonald are usually shorter as well. I only recall having 2 bad experience here, but I don’t really expect much as I know that Walmart doesn’t pay them that well especially this is a high cost of living area. Of the times that I need customer service, I find that people that I encountered were very helpful.

I saw a lot of bad reviews about customer service. One key to Walmart is not to go at peak times. I don’t expect customer service when I go to WalMart, that is one reason they have lower prices, they don’t specialize in people to help you, they specialize in giving you something for a lower price, what ever it takes. Humans cost money, humans who can actually help you cost more money. I found this Walmart to be like a lot Walmarts. It was pretty clean and well stocked. The customers were better looking that a lot of Walmarts, probably safer than a lot. I did notice they had a lot of sports teams logo wear. Probably for Christmas presents. As far as electronics, if you are looking for something specific, probably better to order online. I have found some companies make models specifically for Walmart, i have bought two computers and kitchen appliances that were models made specifically for Walmart. This Walmart is fine, you will definitely save money over other places, you have to accept that service is either nonexistent or slow and frustrating. Saving money and getting what you need is the goal. The cashiers were friendly, I didn’t have a long wait.

I tried calling the store to see if they had any computer monitors in stock. I called and the phone just rang and rang for a few minutes. Someone answered and transferred me to electronics. After being on hold for 5 minutes, the same person came back on the line and said he can’t transfer me and to hang up and call back.
I hung up and called back and was transferred to electronics. I again just heard ringing for 15 minutes and then gave up.

Worst store ever, the employees have the meanest attitudes and when I asked the store manager why I was paying two dollars more than the original price she said she didn’t know and walked away! What kind of management is that!!! Ended up paying two dollar more… Never again. Bye Felicia!

The employees there are horrible and NOT customer oriented. Corporate should really come out and observe the interactions between the cashiers and the customers!
The customers are not always right and they are ALL stupid. Cashiers and people pretending to be managers would yell at the customers!
What are horrible place!

Aside from Abdullah in the Electronics department going out of his way to assist us, our experience at this Walmart location was dismal. Maybe because we came the weekend before back to school, maybe it was all the screaming and crying kids, and maybe it was the guy at the register who thought it was totally ok to chat with his co-​worker rather than to ring up the person in front of us while the line kept growing longer and longer.
We came in from out of town and decided to help my mom fix some things around her condo (she lives near here, and I went to HS & college a town over) so we needed to make a stop at Walmart. Again our first stop was the electronics department for a splitter and a coax cable. A gentlemen by the name of Abdullah greeted us and asked if we needed help. As soon as my husband told him the items we needed and what for, he understood exactly what we were talking about and showed us where each item was located. It is nice to know that they staffed that department with knowledgeable and helpful people. Another person rang us up right away in that department which was great. (I would give 5 stars to this department if I could)
My mom was busy shopping in the food section so unfortunately we still had to wait in the main lines to pay for her items… that’s when we came across the cashier who had at least 15 people waiting to be rung up yet decided it was more important to laugh and carry on with his co-​worker. And I mean it was at least a 5 minute convo (which feels like forever when you are waiting in line). Not only were the lines long, the whole Walmart seemed chaotic and wild. People were literally running around and things were thrown all over. (Thus my reason for 2 stars). I would suggest more staff to service the influx of customers at this location and to keep everything more tidy.
I’m surprised this Walmart has this type of service in the front as most Walmarts we’ve been to have provided much better and more efficient workers at the check-​out lines. Glad I don’t live near this one any longer!

Does any employee knows where anything is!!! Items are never in stock! Everything is super disorganized…
Wait a minute! IT’s WALMART… IT’s PERFECT! hahaha what else do you all expect???

This WalMart is super crowded, and the lines are long, but I was able to get Mung beans, garam masala, and other Indian spices that I adore. In addition, I was able to get everything on my extensive list, and I didn’t have to break the bank. Yes, it was crowded, but I left quite satisfied.

Probably the worst Walmart I’ve ever been too! Terribly disorganized. Poor parking. Narrow aisles that will not fit two carts side-​by-​side. Pallets of stuff just sitting in the middle of the store (storage anyone?). This Walmart is trying to be a Super Center, but was not originally built as one. It just doesn’t have the space. Fresh produce is very limited. Forget buying just one of something (everything is bagged). Staff rarely know where anything is at (if you can even find someone to help). Literally walked in one evening to buy milk on the way home and they had NONE; not one gallon; just empty coolers. Convenience of this location is not bad, but even that cannot make up for the issues going on here. I actually don’t mind shopping at Walmart for most things, but I dread going to this particular one for anything.

Such weird organized Walmart. They have McDonald’s inside and nail salon; however they always look empty and no customer getting their nails done.
They have good amount of merchandise on stock but it’s just matter of navigating it. Their grocery section is pretty well and they have whole row of WINE!

Do I have to say why this place is awful? Is it really necessary? All walmarts are awful for the same reasons. Understaffed and over crowded. Run in to get a few things end up waiting 30 minutes for check out. So many people that people touch you. I wish target was easier to get to.
It gets two stars for being well maintained. Usually pretty clean. Which is good.

Avoid this walmart! This is such a headache to come to. The lines are always long no matter what time of day you come. They’ll have maybe 3 or 4 cashiers on the weekend with HUGE lines. This place is also very unorganized and dirty. The staff barely knows anything and good luck on comunicating with them. they barely speak any english.
I rather drive to the Walmart in Fairfax or Vienna. Definitely a lot cleaner, nicer and friendlier staff.