Valvoline Instant Oil Change

Very friendly and efficient staff. Very organized at queuing the cars up for service. $ 91 for a synthetic oil change. They do a safety check for you too and filled the air on my tires.

Do not visit this location. The staff are inexperienced, the management is negligent and deceitful, and the shop is disgusting.
I’ve been coming to this location since I was 16 because I liked the previous ownership so much. They were always quick, affordable, thorough, and their waiting room had comfy couches, cable TV, and great coffee. All that was gone with the new ownership under valvoline.
Even after 4 months, the waiting room is still stripped to a a few chairs. No more couches, cable TV, or coffee. They asked me to get back in my my car and pull it onto the bay so they complete the oil change faster. Stupid, it took a half hour for them to complete a standard oil change once my car was on the bay even though they weren’t busy at all. They wanted me to wait in the car even though it was 90 degrees that say.
The assistant manager, David, was on the phone half of the time that he was working on my car. I was concerned about his level of attentiveness to the oil change and the level of experience of his staff. I was planning on asking the manager the following day to have it inspected at another place to ensure they did a thorough job.
When I drove home and got on the highway, my hood flew up and smashed into my windshield. The hood was ruined. I admit the hood no closes flush because the internal latch isn’t working, although the safety latch never had a problem and there were no visible signs of wear. David failed to latch it. I called him later on to notify him that I’ll be speaking with the manager. He was insistent that he latched it but apologized all the same.
I spoke with the manager, Allie, the next day. She said that David told her something differently. David told Allie that I was the one who closed the hood. He outright lied about responsibility. Unfortunately this is the only Valvoline of 11 in the region which didn’t have a video camera to prove who closed the hood.
I’m also particularly irritated with the total lack of urgency they felt in responding to my request to have them cover the damages in a reasonable amount of time. Allie asked I submit 2 estimates and she’ll submit them as claims and follow up shortly whether if they’ve been approved or rejected. After submitting them, and not getting a response after a whole week I called Valvoline, and got ahold of one of her employees who said she was busy but will return my call shortly. She never did and left for the day before I called her again. I reached her 2 days later and she said that she found out that day the claim was rejected and they weren’t accepting any responsibility. She said she was planning on following up shortly to inform me, however when checking with the regional manager, he said the claim didn’t take nearly that long to resolve although he wouldn’t admit to how long.
The only consolation is that the regional manager promised to have one of the other locations inspect the service of the first location. This is something Allie also refused to offer.
I’ll be taking my grievances to their headquarters.

Although this location has recently changed ownership, we still get great friendly service. Everyone in the shop was helpful and friendly, and did not pressure for additional items. Great quick oil change location, definitely recommend.

Watch out for the extra charges. I’ve been bringing my car here for years to the previous owners and never have I been charged for my car needing extra oil. I think they need to charge extra because of the renovations they are doing. You will not be getting any more from me.

Changed ownership recently, used to be the Duke Street Speedy Lube. Service people were pleasant but a little pushy and over-​eager (was asked maybe four times if I wanted to sit in the car while oil was being changed; I’d rather not listen to all the noise thank you very much).
There was also construction and remodeling work going on in and around the shop so will no doubt be less noisy and chaotic in the future.
Oil change took about 15 minutes and was $ 42, same price as before. Was overall pleased with the service.
I did miss a few small touches formerly provided, like vacuuming inside the car.

TERRIBLE! My 2011 jetta was due for an oil change so my boyfriend brought it over to Valvoline. They either didn’t turn the service light off or it popped right back on, but either way they sited it as a «faulty sensor problem» and said that the car was fine. A day later, my «low engine oil pressure» started flashing. I brought it to VW, where I was told that they had essentially changed my oil wrong and because they had reinstalled my air filter improperly, motor oil was leaking into my engine. They charged my boyfriend $ 109 (with a military discount) and it took $ 80 at VW to clean up their mess. Will not be returning under any circumstances.

Really bummed this location has changed name and ownership. Pulled in for an oil change and they tell me pull up and sit in the car with the engine off while they do it. Oh well thanks cause at 90 degrees that sounds great! Everyone is shouting checks at each other and it is like I’m in the changing pit in the middle of a nascar race. Knew I needed new wipers so when they tell me the pricing said sure. Yea, I thought that meant for both not each since figured they would come in pairs. Whatever. One of the guys was trying to chat with me here and there and that’s all fine, but don’t throw your number in my lap and tell me to hide it when I made NO indication that’s what I wanted. I wanted my oil changed and my day to move on. Change is usually good but in this case it wasn’t.

I’ll start this by saying I’m a big JiffyLube man– always been going to the same one on Duke Street even though this (and the Duke Street Speedy Lube it replaced) were closer to me. I came to the Valvoline because I needed A/​C work on my ’99 Ranger– I haven’t had the A/​C checked in 11 years of ownership and this was the year that it decided to just blow out warm air. The staff here are relatively new, it seems, but they were definitely happy to help me out and took care of me in about 15 minutes from when my truck entered the bay. The price was a flat $ 139.99 which seems to be about the average price for standard A/​C service including cleaning out the system and recycling coolant, so I have no complaints about that at all.
Sure, it might look a little more underused and a little more run-​down than the JiffyLubes in the area (they didn’t have a coffee machine and the TV was unplugged in the waiting area), but what I liked the most was that the staff were really trying to pay attention to me and what I needed. I didn’t feel the pressure of having to add on new services like oil change or new wipers or new transmission fluid or anything like that, and it was neat to find out that the staff there knew the neighborhood around their shop. They asked me what my license plate means (L-​N-​T, for «Leave No Trace») — something I’d never been asked about at JiffyLube. We even got to talking about how sad it was that Ford is no longer making the Ranger for sale in the U.S.
I’m definitely going to try this place out when I need my next oil change, when I need tires rotated, and other services done. The staff is professional and efficient, but it also feels a bit like the kind of attention you want from a service station, where the staff talk to you, care about what’s up, and everything like that. If you want to go in the waiting room, you can, though they were just as happy to let me stand and watch or let me sit in my car while they worked. Definitely will go here again!

Definitely better now that there’s new management. The service person, Brittany, is very professional and efficient. I honestly have never gotten such fast, responsive, and effective service. I’ll be coming here for all car service needs from now on no doubt

I had been getting my A6 oil changes for a number of years. New company is extremely inefficient and very different from when Connie was running The worst place to get an oil change, slow service, the very first time to be charged an extra 18.98 for a quart of oil. Will never come here again. It’s not due to the wonderful personnel such as Ali, it’s a cooperate issue.

Well, I got my oil changed and replaced my tail light. This store is under new ownership and I can’t say it’s for the better. I used to look forward to getting my oil changed here because they would vacuum out your car and have everything shining when you left. Ali was very nice, but her staff seemed to be inexperienced. They were bickering at each other and they came off as unprofessional. At least I got my oil changed… spent $ 30 more than I expected to spend, but I’m sorry to say I won’t be returning here.