T’s Moving and Transport

My boyfriend and I were moving from our 2 bedroom apartmet to a 3 level house. When I called T’s I was told I would pay $ 115 /​hour. I was told it would take 3 ½ hours to move me plus an hour for travel. The move took 9.25 hours. While they did pack our stuff extremely well, I could have rented a u-​haul and hired friends for less than what it cost me to have T’s move me. In addition they were 30 minutes late arriving at my home. There was an unexpected 45 minute delay that they said was due to the garbage man leaving the loading dock in disarray that I cannot prove. However, the few times I went down to see what why there was no moving of my stuff. I found 2 of the 3 guys standing around and not doing much of anything (while I had ½ an apartment still filled with furniture). While the lead mover was amazing, the other two (while nice guys) left a lot to be desired as far as swiftness was concerned.
In addition everytime I’ve called to let the office manager know what happened to file a complaint, I’ve gotten thier voicemail and messages left for a return call have yet to be addressed.

I booked these guys a month in advance and was told that there would be no hourly minimum, and on the day of the move-​in I was told (by somebody different) that no such offer exists. I was expecting to have everything moved in an hr and a half since I was moving a half mile away, but I was going to have to pay twice that amount since the minimum is in fact 3 hours. On my actual moving day, they failed to show up and cited some bs reason of a crew being stuck in baltimore and that I’d have to wait for a different crew nearby to finish their scheduled move (one of my roommates used T’s, and they gave him a similar excuse when he moved in the day before). They were supposed to show up at 3 pm, but they were now projecting an 8 pm move with absolutely no compromise to me for an earlier time. I had to give my keys back to my landlord, so 8 pm was absurd, and I had been able to move all the small items by hand since I had left the address a couple days early and it wasn’t that far from my new place. Luckily, I was able to call a couple friends to help me with the large items like the couches and mattress and we were able to do the work in under an hour. 8 o’clock came, and I didn’t even receive a phone call. Had I not taken the situation into my own hands, I would have been left out to dry. Had this been just my experience, I likely would have just chalked it up to an isolated incident and wouldnt have written a review, but being as that my roommate had an almost identical situation happen to him the day before, I felt compelled to discourage as many people as possible from using this service. There are way too many movers in this area to call one that even has a whiff of an incompetence, and trust me, you’ll do better with someone else

Being former military and having used military movers several times my views may be skewed as to how ‘by the hour’ and ‘by weight’ movers move.
The customer service representative (Thomas B.) rocked for this move to the point where i changed my start time by 4 hours and even added a second stop as to pick up my new tenant’s belongings. He though could not save the actions of the 3 gentlemen who showed up to move.
First when I pulled into my apt at 12:15 I saw a budget moving truck on the other side of my building with guys in it. My move was scheduled for 12:30, well I got no call and at 12:45 when i walked around to the building they hollared «are you anthony» of which i was. Then they walked up the stairs only to proceed back down for furniture pads and shrink wrap.
Their task was to move wrap and move a 2 bdrm 2 bath apt where all that was left was furniture and 4 boxes. These gentlemen moved at the pace of turtles! I was sure to provide water and gatorade at the pack site thinking this would entice them to quickly move well 3 and a half hours later they were finally departing my apt w/​2 bdrm sets, a living room set, entertainment center and dining room set and those 4 or so boxes.
This is where things again got sketchy, they were to meet up with my new tenant at his apt to pick stuff up (which was 10 miles away in Balston). They promised to call him when they arrived as he only had the loading dock til 6pm (mind you it was 4pm when they left Tysons Corner). In the mean time I went into Vienna closed my safety deposit box, picked up dry cleaning and made it to Costco in Arlington. At 5:15 they still hadn’t arrived and my roomate called me, I told him to go down to the loading dock to see if they were there. Sure enough they were and one hid behind the truck and called him when my roomate was walking up. Checking with the Security Guard we were informed that the moving truck arrived at 4:50pm. (I’ll let you decide cause we know what we think). My roommate also reports the same furniture pad and plastic tactic as earlier where the movers did not arrive at the door equipped.
Well my roomate and his friend carried most of the boxes down and 2 hours later a 1bdrm 1bath apt was finally packed up. So when they arrived at the new place in Alexandria at 7:30pm the three of us helped the 3 movers we were paying empty the truck. I proceded to have more gatorade, pizza, and snacks and the moving ended at 9:15pm after I requested they not stay and put furniture together cause I wasnt made of money.
So $ 1170 later I write to you about what I consider a truly mediocre moving experience. Again, every other move I have done was paid for by the military and they pay by weight versus time so those folks pack fast, load fast, and are awesome w/​customer service (or the govt doesn’t hire them again).

I’ve used T’s Moving and Transport for my last two moves and plan on using them again whenever I end up moving.
I heard about them from a flyer under my door and it was like a gift from God because at the time I was stressing out about moving and not being able to rent my own truck. I called, got their rate and immediately booked them. The man on the phone was very pleasant and confirmed all the details so that we were all set a mere 15 minutes later.
Day of the move was hectic (not because of them but because lease signing took forever) but they made it easier by arriving promptly on time and had everything on the truck so quickly I couldn’t believe it! Everything made it in tact and as soon as they finished, I paid them and then all was done.
A year later, I was set to move into my own place sans roommate. In an effort to save money, I stupidly tried to move a lot of things on my own which resulted in 2 herniated discs. Stupid stupid. My doctor told me I really needed to hire movers so naturally, I gave T’s a call. Process was as simple and fast as the first time. They were to arrive at 1pm and be done by 4-​ish.
Well…you know what they say… the best laid plans…
Yeah so around 1:20pm I start to get concerned because they aren’t usually late. As it turned out, the building they were at prior to mine had an elevator get stuck… with them AND the furniture in it. So they had to wait until a rescue team came to fix the elevator/​get them out. Aw hell. I mean — it’s not their fault but it was kind of disappointing because I knew now my entire day was shot.
They arrived as quickly as they could but with 4 guys instead of the 2 originally discussed. After a quick chat with their HQ, we agreed to a new flat rate instead of hourly since it would be done much faster with the 4 guys. New rate was quite reasonable so I quickly said yes. Movers were done loading the truck in a little under an hour and we were soon in transit to my new Bethesda digs.
Moving IN took a little longer because the loading dock is a bit further away from my actual apartment than it was in my old place. But at the end of the day, all that mattered was that my stuff made it to my place in tact, quickly and I didn’t have to lay a finger on anything. (In fact, my doctor has forbidden me from ever moving anything on my own for the rest of my life.)
T’s is my go-​to for moving. They are friendly, professional, quick and efficient. Everything they touch is insured 100% but they pack everything so well that there is little need to worry. As long as I’m in the DMV area, T’s will continue to be my go-​to moving company.