Tranquility Med Spa

BUSINESS IS CLOSED. Living Social refunded my vouchers after verifying the business was closed.

I was given the LS deal as a gift last Christmas and had just not had a chance to use it. So, I was looking into it just now and found all of these horrible reviews. I tried to call the number given on the LS deal but found that it had been disconnected. I contacted Living Social to let them know that I would like to make sure that the gift-​giver receives a refund for this deal. I’m sure that they will resolve this issue, but it is quite frustrating to find out that the owner of this company has behaved in such an unprofessional manner.

Same problem as everyone else… Website is down, looks like business is gone. But kudos to Living Social for refunding/​crediting me for the massages purchased!

Have to echo the other comments on Unilocal.I have been trying for months to make an appointment, but have been unsuccessful (I called, got the voicemail, was advised by voicemail to book online, there were no openings online, the voicemail did not allow you to leave a message, etc.). I called back every so often and eventually got a very basic message («your call has been forwarded…»), but still could not leave a message. Did a search and found this Unilocal discussion that they packed up and left.
The saving grace in all of this was Living Social. I called them and explained the predicament. The associate helping me said that TMS was even giving them the run around. LS quickly offered to refund my money and apologized for the frustration.
I’d give LS five stars for their responsiveness and customer service.

ZERO stars was not an option, but a total reality! I bought 3 LS vouchers… one for a body wrap and two massages. I was able to schedule appointments for several months later, I even got a confirmation the week before. My appointment was supposed to be today so I was trying to find the address of the location.
So, I went to their website that doesn’t even exist any longer, in addition to their phone number that doesn’t work. Right before I was about to leave I Unilocaled the location to find all of the other reviews that say this company packed up and left with only a paper sign on the door saying it has moved. Glad I didn’t make that drive myself?!
I was able to get a refund for all 3 of my vouchers through LS… thankfully.
Only problem is that I booked through Tranquility Spa’s Spa Booker, and my credit card number is on file on the confirmation page. Still trying to solve that.
No harm, no foul but it stinks that the terrible owner of Tranquility Med Spa has left so many people frustrated and in a bind and has tarnished the reputation of Living Social.

I purchased a Living Social deal for this location in 2010. I have been trying for nearly a YEAR to make a reservation. They never call you back and their website is always down for maintenance. Horrible Customer Service. I am actually in the process of getting a refund for the deal I purchased!

I have been trying to change my appointment for my living social deal, but as someone else said… the machine was full, they did not respond to the multiple email contacts via their site, and then I went to their new location noted on the machine last week… they are not there. They guy at the desk to the building gave me another number to call that went to voicemail… this time I left a message, but really I don’t think it should be this hard to get a hold of them. He also said I was not the first person to come there for them. I have been trying to respect their 24 hour cancellation policy but they sure have made it hard. I really shouldn’t have to go to their location to find them not there.
So I emailed and called living social and they have refunded me, well a credit to my account, for the deal. Thanks to Living Social I am not getting screwed.

UPDATE: I have heard that Living Social is offering refunds if you contact them. I am going to do so now. I’ll update again if my refund works out.
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Sounds like anyone who bought a living social deal is just screwed out of their money now! I think they just took the money and ran!
First off… when I called to make an appt. back i January, of course NO ONE EVER ANSWERS THE PHONE. Like the other Unilocalers said, you get a voicemail saying they sold over 2000 deals, and that the deadline is extended. But, then it says the mailbox is full. You can’t book online because it will show that they are booked for months on end. I also filled out their online contact form and never heard back from that. They used to have a facebook page, so back when I was initally trying to make the appt. I finally got a hold of someone that way. I got the woman’s email address and finally set up an appt. — for the first weekend in May (that was the earliest they had available!)
So FINALLY my appointment was supposed to be this past Saturday. I drive out to the address given on the L.S. voucher and all I find is that Whole Health Med Spa. I walk in and the front desk lady there says «oh, they aren’t located here anymore. They moved a couple months ago» (even though it sounds like another Unilocal reviewer said she was told that Whole Health IS Tranquility Med spa??? So confused by that). Anyway, I tried calling their number one last time and listed to the VM again — they’ve added a message that they have moved to a new location. Why they didn’t inform people making appointments that they were moving is another great question!
So, I go to the new location — 4600 Duke St. Its in a big condo building. I walk up the suite number (420)… there was NO sign on the door. I knocked on the door a few times and no one answered. So I walked back out to the front desk of the condo bld. and asked the lady there if Tranquility Med Spa was located here. She said «oh no that lady left». I said «what do you mean she left… like for the day??». She said «no, she packed up her things and LEFT! I hope you didn’t spend much on that LS deal!» (apparently I was not the first to come up to hear asking about this).
I think this person/​company needs to be held accountable for this. They sold over 2000 deals and now are nowhere to be found!!!

My husband gave me a living social voucher for a 60 minute Swedish massage here as part of my birthday present in December. The first time I called, I was greeted by a message saying that they had had an overwhelming response to the living social ad and instructing me to try booking online. And that was it. You can’t even leave a voicemail.
So I went online. No appointments for months. I had a few questions about booking online, so I used the contact form on their website. No respone.
I have been calling and emailing periodically to try to get an appointment, but they have not picked up the phone once or responded to a single email.
And based on the reviews below, if I ever do get an appointment, I’m not sure it’s worth it. I echo what another person said. I’d like my money back.

This place is very unprofessional, I am very sorry that I bought the Living Social deal. I had a massage appointment today, after arriving on time, I was told that Tranquility Med Spa had moved to a different location as of April 1^st. They didn’t even have the curtsey to call or e-​mail me in advance about the address change. The confirmation e-​mail I got for the appointment had the location of the old address. When I went to the new location, no one answered the door. I wasted my whole afternoon chasing this place down. They should not be in business.

This place sucks! I had the exact same experience as Angela B below exept our massage came 1 hr 15 minutes after scheduled.
Awful management. My actual massage from Tamika was above average though.
Not worth your business and not worth writing more than this.

Awful experience. I bought the deal from Livingsocial for a 60 minute massage. I showed up for my 12:00 appointment early, at 11:45. The «spa» had no signage and «Whole Health» location was locked. I called TMS’s phone number, which appears to be a cell phone, and left a message re not being able to find the place or get into the building. At 11:55, 2 employees show up.
The interior of the place wasn’t bad — I wasn’t expecting Red Door — but I also wasn’t expecting a television to be on. I go to spas to escape, not watch the news.
I finally meet with the masseuse. She didn’t ask me about oil preferences or aroma therapy, which was fine. After 15 minutes I told her we were done. Her technique, while not great, was tolerable; however, the massage «oil» was not. She used an «oil» that was the equivalent of Icy Hot — without the Hot, all the cold burn, and the medicinal smell (menthol base I believe). The oil caused a cooling sensation so strong that it felt like it was burning my skin. I was shivering, couldn’t relax, and had enough.
The owner was unprofessional. I told her about the problem with the oil and she said that she had never heard of anyone reacting to the oil that way and «would I like to reschedule for a warmer summer month?» Seriously? Is she that oblivious to her product and business?
Oh, and the oil ruined my shirt.
RUN, don’t walk away from this place.

My husband and I went in for our 60 minute massage, purchased through Living Social. Our experience was not good, and we won’t be back. We arrived at 2:30PM for our 3PM appointment to fill out the necessary paperwork. We were not taken back for our massages until 3:50 PM. We were not informed until 45 minutes of being there that the appointment before us was running late because of traffic, and had pushed us back about an hour. We did get an apology, some tea and a snack (trail mix), but it left me pissed off to the point that I thought about it during the whole massage. How relaxing can that be?
We understand not wanting to turn customers away that were stuck in traffic, but my husband and I arrived before the 2PM appointment even arrived. How about you take us first, since you know they are going to be late? Why inconvenience the ones that showed up on time?
As for the massage, the oil used is more like Mineral Ice, and gets CHILLY! The massage therapists were a bit aggressive, my husband liked his a little more than I liked mine, but he wasn’t used to what he called «wrestling holds» during a massage. I prefer a light pressure, and I know other reviewers had stated they preferred a medium pressure, well I think I got your massage today! Maybe we were expecting Swedish style, and that’s not the technique they use… I think I’ll stick to the Swedish though, and at another establishment.
FYI-​For those whose massages are coming up within the next month or two, we were informed today that they are moving to another location soon. So, the best of luck to you! =)

I bought a deal through groupon or living social, and was very disappointed with this place. First, it’s hard to find – there is no sign, and so customers should be aware that it’s located inside Whole Health. Apparently they rent space from Whole Health. Although my massage was fine (not stellar, but not bad), I would not recommend this place to anyone because it is deafeningly loud, which is not what you want for a massage that is supposed to be relaxing. The walls are paper-​thin and do not go all the way up to the ceiling, so it is possible to hear every single sound in the place. When I was there, for instance, I heard a laundry machine repair person discussing the repair project, the owners discussing business deals with a groupon-​type business, the click-​click of every employee’s high-​heels on the floor, every toilet flush (which sounded like you’d be swamped with water every time), and every other sound that occurred during the massage. To say the least, it was not relaxing at all. Even if I could pay half price every time, I would not go back here for a massage.

I agree with this comment, «My massage at Tranquility Med Spa was definitely one of the worst experiences I’ve EVER had. I would NEVER EVER recommend that anyone else goes there. I truly feel bad for the other 2k people who purchased the deal from Living Social. Do yourself a favor and just don’t go!»
I’m not going to give any stars to this place. First of all, we had a hard time finding it. It was in a building that said «Whole Health» and when we went in, the staff there were not friendly to us when we said, «Tranquility Med Spa.»
After sitting down and waiting about 15 minutes a lady came out and asked us for our name. She said it would be a while. We were not offered beverages while we were waiting. While we were scheduled to have the massages at the same time, only one massage therapist was available 15 minutes after our appointment time. I didn’t start my massage until 45 minutes after the appointment time.
A few more things. It was FREEZING cold in there. It was so cold I asked for them to turn on the heat in the massage room and they looked at me like I nuts. They said, ohh, we have heat lamps. So they rolled these creepy red lights over me, which were shining in my eyes. They didn’t create much heat.
On top of it being cold, the therapist used mineral ice rather than massage oil, which of course made me even colder. I seriously was at the point of asking her to stop in the middle of my massage. I couldn’t take it any longer.
The floors of the place are marble, and just staring at them when I was faced down, I could see body hair and other disgusting stuff on the floor. The massage therapist also smelled bad, so that made everything worse.
The woman running the place doesn’t know what she is doing, and neither do the therapists. CREEPY!

I just tried making an appointment, and all you get is the voicemail whining that they are so overwhelmed with Living Social coupons that they can’t make any new appointments. You can try making an appointment online, which is also an exercise in futility – all weekends are completely booked, and weekdays months out have availability between 10 and 1, which is ok I guess if you are retired.
They extended the expiration date on the coupon – I’d rather just get my money back.

I must’ve gone before they were overwhelmed with customers because my experience was ok. The massage was very good and although it wasn’t library quiet, I only remember being slightly disturbed once by the sound of a door closing, not voices. I’ve given two of these away as gifts and hope they have an experience similar to mine and not other Unilocalers.

I purchased a voucher for a 90 minute Infrared Body wrap from
for $ 50. Just like the previous review stated, initially upon calling to schedule for the body wrap-​the phone rang continuously and the voice msg stated that due to overwhelming purchases-​they will be extending the offer. However, a live person NEVER answered the phone and although the voice msg stated that u cud schedule appts online-​that too was unsuccessful and no one ever replied back.
Finally, I decided to call approx. Jan 21^st, and finally a live person (Rosa) answered the phone and I was finally able to schedule my appt. for Feb. 2^nd. This was the 1^st available date-​so I accepted. However, on Jan 29^th @ 9pm-​I recv’ a call stated I wud have to schedule-​she gave me several options and I accepted Feb. 1^st-​which was fine, b/​c it was a sooner date!
Okay-​so when I get there I entered and was greeted by Rosa (the owner). And just like the previous reviewer stated-​there is NO marking, signs, or indicator of Tranquility Med Spa-​Nowhere-​outside or inside. Luckily, I recalled a previous review mention Whole Health; otherwise I would have been lost. When I asked Rosa why there were no signs indicating Tranquility Med Spa-​she stated that she is leasing and share the location with others. Other than that the spa was clean and looked nice. Again-​like the other reviewer states, the walls do not go all the way to the ceiling so there was a full conversation in the next room that I cud clearly hear and at times, were a little loud. However, the music was not extremely loud and turned out to be a little relaxing.
The room itself is very small, only the Infrared Body wrap table, and a sink. Rosa came in and gave me a pair of disposable underwear and advised me to remove all of my clothes. She returned in 5 minute and began to massage oil all over my body. The oil smelt really nice and I attempted to make a mental note of the name of it so I cud purchase some! After the oil massage, you are covered with plastic wrap, and then the Infrared body blanket is zipped up over u. It reminds me of a sleeping bag-​where it zips all the up and only your head is left uncovered. You are left alone for 15 minutes, and then Rosa returns to check on u and increase the temps. Unfortunately my 1^st 15 minute was wasted b/​c she did not turn the machine on properly/​or did not adjust the temperatures properly and the wrap did not even get warm. So when she returned, she was able to get in warmed up and it began to feel really good. Mind u, the wrap can get up to 110 degrees and when it does, it will be HOT, almost to the point to where I wanted to call for her to come and turn it down. However, just a slight repositioning, I was about to endure all of the heat and to possibly obtain the maximum results. The actually time that u are in the body wrap is only 60 minutes-​but the total process is about 90 minutes to get the oil massage. I did release a lot of sweat and fluid. At the end of the wrap, I was given plenty of towels and told to take me time getting dressed. I was also given water and documents to follows after the wrap for maximum results, as far as what to eat and no eat, etc.
I asked what was the difference of sitting was in a dry sauna and the infrared body wrap and was told that I body wrap sends heat through the body and organs and detoxifies the body verses just making u sweat. All in all, Rosa was very nice and friendly and my experience was only a 3-​star due to the conversations in the next room and b/​c I lost my 1^st 15 minutes.

Wow, the two previous reviews totally scared me. I almost wished I didn’t get a Living Social deal, much less two!
Good news, people. The Tranquility Med Spa team must read Unilocal because my experience today showed that they corrected some pretty awful errors/​oversights as follows:
1. Confusion regarding the facility name. Whole Health?
The person who placed the courtesy reminder call last night told me to go to the side of the building to the Whole Health door.
2. Cheated on the massage time.
This was not the case for me, though I started getting nervous when my 11:55 massage started at 12:10. Yes, I made note of the time and checked the time once I was done. 1:10.
3. Lack of pressure/​bad massage.
This was not the best massage I’ve had, nor was it the worst. I had Tamara and she definitely gave appropriate pressure and had decent technique. So, from 1 – 5 she was a 3 (average) which isn’t a bad thing. I felt relaxed and was pretty pleased.
4. Noise in the other room. This was KINDA corrected.
For most of my massage, all I could hear was the nice soothing music, but then it seemed that lights turned on and two people began to speak. I realized they were in the next room, and the light was on in THAT room, not my own. I heard them speaking, but it was professional. One was a client and one was an employee. I’d say it was at least 15 minutes.
After my massage, I saw the source of the problem. This place has high ceilings. However, the walls do NOT go all the way up to the ceiling! There’s about a foot opening at the top, so sound and light passes from room to room quite easily. I’d say this is a huge problem for a place that’s supposed to be relaxing and relatively quiet.
At the very least, this place should attempt to use adjacent rooms for massages. I know there was at least another masseuse there, and if they placed the massage rooms together, the chance of hearing talking would be reduced. I hope that makes sense to SOMEONE.
Anyway, the place looks nice enough, and everyone there was pleasant. I have one more certificate and am actually not scared to go back. I’m debating whether to request Tamara or take my chances with another masseuse. OK, I’m leaning towards Tamara. I’m a little scared to get the masseuse one of the other Unilocalers got!

While the massage itself wasn’t «that» bad, the entire experience definitely left a lot to be desired.
I purchased a deal for a 60 minute Swedish massage via Living Social in December to this «med spa». A few weeks ago I called to schedule my appointment and was greeted by a voicemail. The message basically said they’d received an overwhelming response to the promotion and to book an appointment you’d have to do it online. Should’ve taken that as a sign of what was to come.
I’d booked my appointment online about 3 weeks ago but I had some questions about other services that I couldn’t book through their website so I attempted to call them several times. I called in the morning, midday, and in the afternoon, still no answer just the same voicemail.
Fast forward to today. .I arrived at 6910 Richmond Highway around 12:10 for my 12:30 appointment. It’s a 4 story office building, not at all what I was expecting but whatever. I walked in and circled the first floor several times trying to find Tranquility Med Spa. I finally spotted someone who worked in the building and she said she’d never heard of the place and suggested that I was in the wrong place. Again I tried to call the spa for further directions and yet again I got the same voicemail.
Eventually, I walked back outside and was about to get into my car. I ran into someone else who worked in the building and he also said he’d never heard of it but said there was another entrance on the other side of the building.
I finally spotted a place called Whole Health and went in to inquire if they knew where Tranquility Med Spa was. They told me that they were Tranquility. Mind you, there was not one thing, no signage, no marketing materials, nothing that said anything about Tranquility Med Spa.
So around 12:20 the reception hands me an application to fill out then she disappears. Next thing I know she comes back to the desk with a plate of food. I know it was lunchtime but really? Another woman with a laptop, I’m assuming was the manager, eventually said someone will be right with me. My masseuse Shayla came out to get me for my 12:30 appointment at 12:38.
I walked into the room and the first thing I noticed was how loud the music was. The room was bare except for the massage table, a chair and a sink. I noticed the walls did not go up to the ceiling so I could hear everything.
I made a note to look at the clock in the room to see when my massage began because I had a feeling they were going to try to short me because they were late. My massage began at 12:42.
Like I said before the massage itself wasn’t that bad, the pressure was fine unlike the previous reviewer. The main issue was how loud it was in there. For the first half of my massage I had to endure a conversation between whom I’m assuming was the manager and a salesperson having a meeting.
They had a very boisterous conversation about products, logos and websites, I could hear every word they said. I was obviously annoyed and I guess the masseuse could see the displeased look on my face so she let out this loud «Shhhhhh». The two in the room next door finally quieted down for a minute or two before they started talking loudly and laughing again.
Next thing I know the masseuse is asking me how my massage was. I looked up at the clock and it was 1:25PM on the dot. My 60 minute massage ended up being only 43 minutes. I was thinking you’ve got to be kidding me.
I walked out to the receptionist and immediately asked her if my massage was supposed to be 60 minutes or 45. She confirmed it was 60 minutes. I told her my massage was only 43 minutes and that it was incredibly loud because of the conversation going on in the room next door. She simply said «Oh». The manager who heard my comment didn’t say a word either. No apology, no trying to make amends, nothing. Totally unacceptable!
My massage at Tranquility Med Spa was definitely one of the worst experiences I’ve EVER had. I would NEVER EVER recommend that anyone else goes there. I truly feel bad for the other 2k people who purchased the deal from Living Social. Do yourself a favor and just don’t go!