Total Floors Inc

I never write reviews but felt compelled this time.
I have nothing but great things to say about interacting with Bob and his team at Total Floors. Very quick responses to initial inquiry, no-​nonsense quote while answering all my questions thoroughly but respectfully, and extremely high quality work. We had oak floor installed in a bedroom while we were away and came home to a perfect new room with all furniture replaced exactly as left.
Everything was painless as can be.

I had a deadline of ¹⁰⁄₃₁ to have carpet installed in my rental condo. I had went to another local carpet store a week before the deadline and was promised the carpet would be installed during the week. As of Wed afternoon I had not received an estimate or appointment after multiple requests. So I got on Unilocal and found Total Floors. At 4:30 PM on Wed I called them and they immediately went out and measured for an estimate. Thursday morning I had the estimate waiting in my inbox. I agreed with the estimate and Total Floors scheduled the install for Saturday ¹⁰⁄₃₁. The Total Floors installers worked from 1 PM until 9 PM to complete the work and allow me to meet my deadline. Five stars to Total Floors for doing a great job on such a quick turn.

Had a great experience working with Total Floors. We initially wanted to carpet our stairs and bedrooms. The guy who measures was very professional and talked to us about our options. Given we bought a home with new hardwood floors, we decided not to carpet the bedrooms but we did go ahead and put a runner on our stairs. Brandy was incredibly helpful and patient as I spent hours going through carpet in their office and even got on the floor to make decisions with me. Ultimately, she let me take some samples home, which the guys took back when they came to install. The installers were quick and efficient and also spent time talking to me about the width and layout of the runner. ]Only downside was I live in DC and it isn’t the most convenient location — wish they were closer but oh well!

We recently had Total Floors refinish our wood stairs. The work was just below satisfactory. The day they were supposed to start the project no one showed, and it wasn’t until we called the store we found out they would have to delay start by one day, which also meant the finish would be later in the week, disrupting our carefully planned schedule. Additionally, there were some spots onto which they didn’t fully cover the wood with the stain, and they didn’t replace the quarter round trims on the stairs that they removed. I will say they did a good job of removing the paint on the risers. I would not use them again – have seen better work in NOVA.

Top notch service from beginning to end. It all started with Brandy, she was able to provide costs for materials and information over the phone and computer also sent me links of manufactures that they deal with to look at available products. Then Bob came out to measure (he was early too) :) which was great!
He was extremely knowledgeable about different materials and the whole process (which made me feel extremely comfortable). Once we chose a material and install date Brandy kept me up to speed multiple times throughout the day of what was happening at my house (since I could not be there during the install). Customer Service was excellent, installation was on an expert level a extreme attention to detail. A really down to earth company that I will keep in my arsenal should I or a family or friend need more work done. I can’t say one bad thing about this company.

I have used Total Floors before and they are so easy to work with. They come out pretty quickly and they schedule pretty quickly as well. They work with the customer and the wants and budget needs. On this last job, I needed flooring installed before moving into a new house and they worked extra hard to get the carpet installed prior to the moving date. I have been super happy and will work with them again.

We were on a tight timeframe after a water leak in our den occurred about 2 weeks prior to my wife’s due date. Bob Amin and the staff at the store were extremely helpful, informative, and friendly, and they were able to order carpet for us and install it the day after our daughter was born while we were still at the hospital. They had no problems coordinating the installation with my father, as we weren’t available to be at the house. Our new daughter arrived home for the first time to new carpet that was perfectly installed. A big thank you to Bob and everyone at Total Floors for the effort in accomplishing this for us.

We needed about 500 sq ft of carpeting in our townhouse including a stair runner. Mr. Bob Amin was extremely patient, informative, and obviously knowledgeable during our visit to the showroom. We found their available selection and pricing very competitive. Mr. Amin followed up quickly with a visit to measure and provided an estimate within the promised 24 hours. Given the relative modest size of the job, we were impressed. The carpeting was ordered promptly and installation scheduled within two weeks of our showroom visit.
The installers were courteous and hardworking. They moved our furniture without additional charge. They discussed all potential «issues» with me. We discovered a few problems after they left. Mr. Amin and his staff were extremely obliging in scheduling a return visit by the installers, who spent several hours fixing the problems. Overall it was a very satisfactory experience.

Update 25 July 2015
Company attempted to fix the issues but still failed. Fixing is taking longer than normal. It looks like this company does not carry commonly used grout (white color). Bob needed to order the grout, which is taking longer.
Avoid this company for tile work… very incompetent, lacking attention to details (details is very important for tile work), taking longer to fix their mistakes. In addition, double check your invoice. Personally measure the area where the work is being done because they will either double or triple the measurement in your invoice.
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Be careful when hiring this company. Installation was OK but not really superb. I’ll give this company three stars but ended up with one star due to the CONS outlined below. Biggest negative — lacking attention to detail.
PROS:
— Installation is not superb… it’s ok
— Bob is nice… very friendly (estimate appointment within 2 days from the time that I called)
— Ask about tile promotion
CONS:
— Lacking attention to detail (failed to grout around the shower, failed to grout behind the toilet)
— Competitors are 20−30% cheaper than their prices (check around before signing the contract)
— Lack of customer service skills (friendly in the beginning but tone will changes over time; be careful dealing with Brandy… put everything in writing)
— Underestimating what was quoted (be prepared to schedule another appointment with them)
— Their goal is to install, they don’t care if the installation is aesthetically acceptable
— Broke my wall (I hired someone to patch the damage instead)
— Expect to come back 4 – 5 times during the course of the visit (note it took them that much time to install in a small bathroom and kitchen in a 420 sq ft studio apartment)
I’m still awaiting for them to respond with regards to the the final touches. Update will be given accordingly once the project is complete. Final rating will remain as ONE STAR.

I had nearly my entire townhouse re-​done with new floors. I had both laminate planks and carpeting installed. Everyone that I dealt with was extremely polite, professional, and kind. They genuinely wanted me to be happy with my floors and educated me about pros and cons of different floors during the process. I had my quote quickly and my floors were also installed very quickly. The folks here always responded in a timely matter to me when I had questions or concerns. I didn’t have any other quotes done as I was in a rush, but just based on simple pricing tools from other places, I think I got a very good deal. They also had a really big selection which was great.

I can’t recommend Total Floors enough. Service, responsiveness and professionalism combine to make the best experience I’ve had purchasing and installing carpeting. Will call them again for next flooring need.

I about 250 square feet of hardwood floor installed by these guys, and was very happy. They had to match pre-​existing floor, and they worked with me to find the exact material that was used originally, so it matches perfectly.
The quality of the installation was great. They did at least as good a job as the original installers. They were very clean and organized, and I had almost no scuffs on my walls or otherwise.
Service was also fantastic. Brandy quoted me an approximate price that was fair and ended up very close to the final price. She was responsive at each step in the process. The estimator showed up 10 minutes early, and the installers arrived an hour early. Everyone was polite and courteous.
If I had to complain about something, the shoe molding that they used was synthetic, so it didn’t match the natural oak used in the rest of the house, but this was also my fault for not specifying. And they charged me $ 35 for furniture moving, which was a little unnecessary because there was just a small desk in the corner of the room.
Bottom line: I’d use them again.

We recently had the hardwood on our first floor redone after 18 years in the home. We had a lighter color stain and wanted to make it a shade or two darker and change the sealant from a gloss to a satin finish. We were nervous about the color, and the crew, especially Dennis, worked with us to make sure we were totally happy. The dust factor was low, which is good, since we had several adjoining rooms. The end result is beautiful and it makes us feel like we have a new home again.

I usually don’t bother to write a review but I do believe people deserve a recognition if a good job is done. I will definitely recommend Total Floors to anyone.
We wanted to sand the existing hardwood floor on the 1^st floor and to replace the carpet with hardwood floor on the 2^nd floor and the stairway of our condo in Washington DC. I checked Unilocal and selected Total Floors from all the contractors that came to provide me with an estimate. Bob Armin from Total Floors gave us a detail itemized estimate. He was very professional, courteous and responsive to all my requirements and questions. His price was also less than the others. I also wanted him to replace part of the sub floor in the kitchen that was damaged. He agreed to do that for a reasonable price.
His team started the work the following week. The work took longer than expected but they came back on Sunday to finish the work. The floors and stairs are beautiful. I could not tell the difference where his team replaced the sub floor. They also replaced the molding in the fire place which I did not ask for but was not charged for either. The new molding looks much better. I was very happy with their work.

RUN, RUN, RUN AWAY FROM THIS COMPANY.
All you need to see are the photos attached to this review of the absurdly bad installation job, which is I guess a natural extension of the absurd experience with this company. We had a pipe burst in our home in January due to the freeze. Our nightmare with Total Floors began shortly thereafter in early February. After getting several estimates from different flooring companies and contractors (and looking at Unilocal reviews), we decided to go with Total Floors. After we had signed the contract, we were informed that the wood we had ordered was a «non-​stock» item, and that it would take a few weeks for the floors to be delivered. We had no floors in our home during this time. This brings us to early March.
A few days before our floors were supposed to be installed we got a call from the then Sales Manager Azad (who at some point during this process left the company and didn’t tell us, nor did anyone else from Total Floors inform us), who told us that the wood distributor did not have enough wood to fill our order, but not to worry b/​c there was another type of wood they would be able to use that would match the size, type, look, grade, and quality of the wood we had ordered (not to mention paid for). When they finally arrived to install the floors, the additional boxes of «replacement» wood were obviously different in look and quality than the type of wood we had ordered so we did not want this replacement wood installed (the replacement wood also had different manufacture warranties which would have possibly created additional headaches for us down the road). This resulted in about a three foot long area of unfinished flooring, since they did not have enough of the wood we actually ordered to complete the job.
So Total Floors told us that the second batch of wood needed to complete the floors would be available by April 1. A few days before April 1, they informed us the date had been moved to April 18. A few days before April 18, they informed us the date had been moved to May 2.
Now for the most ridiculous part of this whole thing. At first, we thought the flooring looked fine (despite the fact that we had an area of unfinished floors). As the days went by, while we were waiting for the additional wood to arrive, we began to notice gaps between the wood planks. In several places the gaps were so big you could see the subflooring. Upon closer inspection, we noticed that a substantial amount of woodfiller was used to fill in large gaps between the wood — that wood filler was now dissipating and the bad installation job was becoming apparent.
We contacted Total Floors to inform them of this. They came over to inspect, and before they even began their inspection the owner said, «Oh, this is not an installation issue, this is an issue with the wood milling!» No joke. He literally crossed the threshold of our front door and made this announcment. The reason he said this is because faulty product is covered by a manufacturer warranty. Faulty installation is covered by a 2 year warranty through Total Floors. This is a good time to look at the photos again. We had another subcontractor come to inspect the floors, and they were literally installed CROOKED by at least two inches! Despite the obvious fact that the installation was not proceeding correctly and the planks were not aligned, Total Floors continued installation. And then they tried to cover it up with wood filler.
Despite the fact that it was very clearly an installation issue, as a matter of courtesy to Total Floors we waited for them to submit a claim with the wood manufacturer. This added an additional three weeks.
This brings us to late April. Of course, as expected, the wood manufacturer said that the problem did not lie with the product. Because it was an installation issue, we were entitled to a full refund of the money we paid plus removal of the flooring, which the owners agreed to. After we got our 40% deposit back, Total Floors said they were not coming back to remove the floors. So this cost us an additional several hundred dollars to have removed by another contractor.
So now it’s late July We just had our replacement floors finally installed late last week. Thanks Total Floors for ensuring our home was in shambles for 6 months. Thanks also for making us pay money for it.

Awesome work! I moved into a condo that had wood floors in most of the place but not in the bedrooms. Bob came in and measured and matched the wood almost completely. And it wasn’t easy to match. I love the job they did.
The only reason I didn’t give them 5 stars is that they came really late the first day, but they did finish on the second as promised.

Bob and his family business did an outstanding job getting new solid hardwood and Caress by Shaw carpet installed in my home. The Total Floors installation team, particularly Danny, finished the work superbly in only 3 days! We had almost 700 sq ft including a set of stairs done. Their workmanship and Bob’s estimated order of wood was spot on, and their pricing is very competitive and clearly itemized. Total Floors staff provided a personalized and inviting experience in shopping for hardwood and carpet, and I can’t fully express how spectacular our new floors are.

I recommend visiting this show room as the displays are excellent as the selection is very diverse compared to what one sees at Lowes and Home Depot.
I also recommend Total Floors for its color matching proficiency.
I think this business is more famous for their hardwood services than for tile services.
This business opens at 10AM. I highly recommend coordinating on the time if scheduling work. My friend also likes this place too.

I used Total Floors to replace the wall-​to-​wall carpet in a couple of sections of my house. The folks in the store were *wonderful*. They showed me all of my options in terms of pricing and quality and I ended up finding a carpet that was both affordable and really nice. They ordered the carpet for me right away and kept me up to date in terms of when the carpet would be delivered so we could set up an installation date. The in-​store service definitely deserves 5 stars.
However, I am giving them a 3-​star rating because of the experience I had with their installation team. The carpet itself was installed well as far as I can tell; however in the process, they left a lot of scuff marks all over my walls and trim. When I told them they needed to fix the damage, they said they would; however they painted over the damage with the wrong paint color. When I told them they needed to actually fix the damage, they started to argue with me that they are not liable for the damage. They partially fixed the damage, but the walls are definitely not as they were before the installation.
I would use Total Floors again, but only if they hire a new installation team.
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Update: Total Floors attempted to fix the issue… poorly. They contacted me a couple times about getting someone to fix the damage to my walls. Each time, I would ask a question, they would say they would get back to me later that day with an answer… and then I wouldn’t hear from them for a week. One month later, they finally schedule an appointment with someone to come fix my walls… without asking me if the time or date would work for me. Really? I told them thanks, but no thanks.
Then, I get an e-​mail from them saying that they are going to contact their attorney regarding the remaining balance for the work. Again… really? Up until this point, they had not sent me a bill for the remaining balance. Exactly what is the attorney for? I have a policy of only paying bills I actually receive. I had not received a bill from them, therefore I did not pay.
This experience makes me think that Total Floors has no customer service skills, no respect for their customer, and very little class. I would like to amend my previous review by saying I will definitely not use them again, solely based on my experience with them post-​installation. It’s just not worth it.

We just moved to a house on the Hill and needed to install a runner on a narrow stairway with a funky kink under a tight budget. Based on Unilocal reviews we decided to go with Total Floors and had a great experience. I called and spoke with Tara who accommodated us by arranging for us to meet with her father, Hamin, on a Sunday (when they are closed). We were surprised with the variety of carpets and when we gave Hamin our budget he helped us find an affordable, durable carpet that could be bound and installed all on the same day UNDER budget! About a week later, the carpet was delivered and they came over for 3 hours to install. The workmen were also great, respectful and tidied up when they departed. Topping it off, the runner looks great!
Total Floors was simply terrific to work with. No more Home Depot or big chains for us. When we re-​do our hardwood floors in a few months we will be going back to Total Floors!