The Shelby

When Bozzuto was running this place, absolutely I would type up a 5 star review. But that’s not the case anymore. We now have Greystar and talk about a royal pain in my rear. I have never been so frustrated or impatient about a lease ending. I moved into The Shelby because the Bozzuto staff kept this place cool. Thirsty Thursday’s, Yappy Hours for dogs, fun holiday events, pizza and beer during sport events. Nothing from Greystar. They stopped all community events. And they don’t really care about taking care of the current residents and our concerns, all they care about is moving in more people and not fixing the current problems here. They drastically lowered rent to move more people in and now it’s becoming a wasteland. There’s always people in the «Backyard» area blasting music until 12:30−1 am on a WEEKDAY MORNING. Needless to say, I won’t be renewing my lease in October because paying $ 1,800 a month for problems is not on my to do list. Please look anywhere else but here. Save your money.

What everyone else is saying is correct. Since greystar management has taken over everything has gone downhill. Do not rent here! You can not reach anyone by phone or in person. Its always a sign that says «away» in the concierge during hours they are supposed to open. I used to love it here, now not so much.

DO NOT RENT FROM GREYSTAR.
So since my last review, The Shelby has come under new management. And let me tell you — they suck. The absolute worst. It seems so incredible that this same place that I used to LOVE to call home has now become such absolute nightmare.
Let’s move onto the reasons why, many of which can be read in additional postings.
First, the font desk is just simply put, incapable of their job. I understand that they may have been thrown into this whole purchase of the building at the last minute, but as a previous posts have stated, it was almost 90 days before rent payments were able to be paid online. I have a good friend who has not had AC for over 60 days due to their maintenance team’s incompetence. In what planet is that acceptable? In both situations, promises of rectification were made, and even in the example of the rent payments, it was over 1.5 months after the deadline they posted, and it’s still not correct. This month there was an additional fee on most tenants rent for being late despite it being the 1^st day to pay rent.
Second, we have ZERO notifications of packages, despite the resident portal now «up and running». It’s a complete joke. They do NOTHING to notify us either. Even if they wanted to call us and not leave a VM, most could understand the effort. But to sit at a desk 8+ hours a day and not make any effort, unacceptable. Absolutely disgraceful.
Third, when I inquired last month about my rent payment amount (since residents had no way of knowing and Greystar did nothing to notify them), as well as to inquire why the new property manager, Terrance Lewis did not alert the residents of our rent payment, he informed me that it was not appropriate to put such sensitive information in such a public place. Although I disagree, I accepted his response for what it was worth. That being said, I find it absurd the very next week, I received a «60 day notice» for renewal (let alone I am 4 months into an 18 month lease, God help me), This notice posted publicly on my door had my current rent and what rent increases would look. It was posted directly outside my door, something that is «not appropriate for such sensitive information» Real classy, Terrance.
Under Buzzuto, residents has countless resident events. Thirsty Thursday, pool parties, brunch, breakfast, holiday events, massaging clinics, workout sessions with a personal trainer, etc. Under Greystar, they receive a non stop, daily headache with lies, disappointments and people incapable of correctly managing a multi resident building. It is an absolute disaster. (Oh, and not s single resident event in over 90 days in ownership.)
Potential residents, if upon reading this, if The Shelby is still under Greystar management DO NOT RENT. If in the event it is under a third management group, then perhaps you will receive an experience similar to my previous post.
DO NOT RENT FROM GREYSTAR.

We have lived here at The Shelby for almost 10 months. When the company was owned and managed by Bozzuto, we had a great experience. However, since March 8 when Greystar bought the place we have been nothing but disappointed. First, each and every letter they have sent to us has had grammatical and or spelling errors, and some even had a picture of the carpet as their letterhead. But, that’s neither here nor there at this point.
Since they have taken over, we have had three maintenance issues, all of which have still not been addressed (although one was only recently reported). After repeated visits to the leasing office and lies from management about how they sent us follow-​up emails and correspondence, we are pretty much fed up. Despite four visits to the leasing office to find out why no one is able to follow-​up with us (which was a term of our lease with Bozzuto that they have to honor), we have heard a multitude of excuses including: management will follow-​up, you will receive a phone call later this afternoon, we are still trying to figure out what’s going on, and «basically from my understanding there is nothing that we can do.» Our issue isn’t necessarily the time that it is taking to fix things, but the fact that no one from the office seems to have been gifted with the ability to type or dial a phone number to let us know how we are moving forward.
Besides the maintenance requests, there are numerous other issues. For the first month or so that Greystar owned the property, they did not enforce towing but still expected us to pay our garage rent for a «secured garage.» A garage that does not enforce towing is certainly not secured. The company also disabled online rent payment, and it took far longer than they promised to fix it. Finally, we do not receive any package notifications. When they first came here, I made an in-​person request that the concierge wrote down asking them to email or call if necessary whenever we received a package (we were expecting perishable goods). I never received an email or a call. Then, despite setting up their new resident portal and accessing it multiple times and checking the settings, I have received now three packages without notification.
Essentially, when the building was owned by Bozzuto the staff were helpful and maintenance was dealt with in a timely manner. Since Greystar took over, they have failed to follow through with anything regarding our apartment and we have heard from numerous other people that they are experiencing the same concerns.
For the rent that we pay (a little over $ 2,700/month), I can say with confidence that your best bet is to find somewhere else that will not have all these problems. Do not live here if you can help it, at least until the building is sold again.

2 stars for value, 3 stars for build quality, and 4.5 stars for service under Bozzuto (I hear they’ve changed hands since I moved out). I had a 580 sq ft studio that cost more than the 1,080 sq ft apartment I currently live in only 5 miles further from DC. Tack $ 50 pet rent per pet and $ 50 parking per car on top of that per month, and we were paying more than double the mortgage on our 3 bed 2 bath house we own in Georgia– that’s a hard check to write every month.
The apartment was also put up very quickly as evidenced by circuits that constantly went out– you couldn’t use a hairdryer with the light on or the exterior front door light would go out. The matte white paint on the walls would get scuffed if you bumped into it with something soft– and a gouge for something hard. Before we left, you could see individual drywall panels separating and we were the first ones in this apartment and had lived there for 15 months. Generally a cheap apartment that you could hear much of what your neighbors were doing. The common room & gym is really nice, and it suckered me in, but we didn’t use it often enough. Positives though: loved the layout– made our tiny apartment seem big, and the HVAC worked well.

I’m glad so many others have had a great experience here however, I most certainly have not. After moving in i’m being double charged for parking which I explained to the original management company to which they never replied and still haven’t fixed. My car was almost destroyed in their «secure» garage by one of the residents for whatever reason i’ll never know (they put sugar in my gas tank) and i’ve had a tire slashed again by one of the residents I assume as it happened inside the garage. Neither of the incidents were handled properly by the management staff they pretty much blew it off and said «oh it’s probably just kids» I’m new to the area and don’t know a sole so I have no idea why anyone would do that. The apartment its self is ok but i have a 699 sqft apartment and i’m charged the same amount as someone with a 870 sqft apartment makes no sense. In their lease as well it offers things that they don’t actually have. The «dog park» is just an area on the side of the building where you still have to keep your dog on leash because it isn’t fenced in to poop. It’s not a dog park! Also they get your packages as it says on their site but they don’t tell you that they have your stuff no email no phone call nothing. I’ve also had issues with cabinet doors falling off or just simply not being attached properly so they don’t close correctly. I’m sorry but for 1900 a month it just isn’t worth it. You can stay in somewhere much better for the same amount of money. I completely regret my decision to live here.

So, I’ve lived at The Shelby for almost a year and a half now… and its been pretty good thus far. I wanted to write this review after my first month, but I knew everything that glitters isn’t gold so I wanted to be here long enough to write a fair review. (Long but worth it)
As far as aesthetics, this is a really nice building to live in. The décor throughout the building is eclectic and funky, I love it. There’s a nice community room, other designated seating areas throughout the lobby, a great gym (a little on the small size but has great equipment), a pool, a courtyard with two gas grills, a dog park and a gated garage.
The apartments themselves are nicely finished as well. All the appliances are stainless steel, pretty granite counters in the kitchen and bathroom, hardwood floors throughout the apartment (bedrooms are carpeted) and there is a full sized stacked washer and dryer hidden away in a closet. I have a love/​hate relationship with my apartment but I think it may vary from person to person. My BIGGEST pet peeve with this building are that the walls are extremely thin. Yes, I know you get that with apartment living but they are this like adjoining rooms in one apartment. You can hear everything your neighbor does in their house with their loud barking dogs and the noise that carries in from the hallway is loud too. Speaking of the hallway noise, I wish they made soft close doors like they have for kitchen drawers and cabinets. Everyone here INSISTS on letting their doors slam shut behind them. I really don’t get it. I can understand having a handful of stuff sometimes but you turn around to lock the door after walking in/​out so why not catch the door so it’s not slamming every single time? (I hope you fellow residents read this and decide to be a bit more courteous.) The other thing I wish I could change would probably be the location of my unit. I live on the «inside» of the building meaning my natural light comes from the courtyard, there are also units on the «outside» facing the street. I’m also on a lower floor and in a corner so my natural light pretty much sucks… keep little stuff like that in mind if you’re interested.
Lastly, let’s talk about the atmosphere here. It’s pretty much a building with a bunch of young, working singles or couples. The largest unit here is a 2 bedroom with a den so as you can imagine there aren’t many large families here. I notice there also aren’t many children here in general, which I find is a plus. There’s an elementary school less than a 5-​minute walk away if you have young children though. There are always social events going on but the few I’ve attended they weren’t executed so well. The office staff is pretty pleasant, unfortunately there’s always 1 bad apple in the bunch and she’s always working. The maintenance staff is great, always very polite and get tasks done in a timely manner.
So there is my long but thorough review on The Shelby. Being stuck in a lease for a year isn’t fun if you find out you hate it so hopefully I’ve helped you out a bit.

Attentive staff, very accommodating and professional at all times. Maintenance requests are addressed quickly and lobby area is a great place to telework in nice surroundings.

Management is awful. Someone leaves their dog on the balcony every night and it barks till 11pm. It’s also in a sketchy part of town and driving out is tricky. I regret renting here.

I am so impressed with the service I received from The Shelby and the property management group Bozzuto. Long story short, my fiancé and I discovered an error with our balance due for rent on our rent payment app. We were stressed in thinking we owed more than we thought. After a couple of phone calls I got a call back from Jairus with The Shelby staff and assured me that the error had been fixed and not to worry. He was professional and personable.
The Shelby’s greatness doesn’t stop there. Living here is incredible. They have the best amenities I’ve ever seen at an apartment complex. The gym is well equipped with modern machines, a punching bag, cross fit stuff and free weights. The pool is luxurious with a fire pit and great places to chill. They have a great lounge to hang out on too. There is also a great BBQ area with a place to project movies for their Movie Nights.
The actual apartments are top notch. Wood flooring, stainless steel appliances, high efficiency full size washer and dryers made the decision to move in really easy. My fiancé and I share a 700 square foot model that we love — it’s plenty of space for us. The only thing that drives me crazy are the white walls that get smudged really easily. It made moving in really tough not to nick the walls. But they will give you paint to touch up spots as needed.
These are definitely the best apartments I lived in. We’ll be here for a while!

I check into the Shelby more than anyone else and that’s because I love it here. It’s literally the best apartment complex I’ve ever lived in. The apartment has a car theme, hence the name. I love the awesome décor and the great pieces of art that constantly surround you as you make your way through the complex.
The staff is always friendly and always helpful. Maintenance requests are always completed in less than 24 hours. The gym is awesome!
I also love that the staff is constantly hosting various events for us. For example, for the month of July there is a CAR-​Lite challenge to win a bike, they also have Thirsty Thursday, and on occasion they BBQ for us.
I plan to call this place home for quite some time.

A classy, modern place that is extremely affordable. I have found that The Shelby Apartments is a Wonderful place to live.
The staff is friendly and helpful. It was nice to be treated as a valued person.
If you’re looking for a great place to live, I suggest this to be your new home.

I have just moved into the Shelby and Iove it so far. I have only been here a week but the amenities this building offers is fantastic. Being a brand new building you get to be the first to live in the apartment with energy efficient appliances, hardwood floor in the kitchen and living room area. The bed room has carpeting but it isn’t bad. I wanted an apartment with all hardwood floors but I still love this one since I’m the first one to live in it.
Beyond the nice apartments this building offers many other great things. The lounge has a pool table available to residents, 2 Mac book computers. The thing I love the most is the 24 hour gym. Which isn’t your typical apartment gym. This has almost all the equipment you would use at the gym e.g., squat machine, bench press, kettle bells, crossfit section with trx bands and that’s just to name a few.
So far the staff and maintenance have been great. My shower wasn’t working on my 3 day being here and the maintenance came out first thing Sunday morning to get the issue resolved. The staff really wants to make you feel welcomed here.
I would say this is a great place for someone like me that is new to the area.
Since I have only been here a week I will update my review in a few months. I know once they get more residents they’ll do community events so I will want to comment on those.