The Fountains at Washington House

Extremely rude staff. Everyone there is either indifferent towards patients or just flat out rude.

Just plain rude. Not sure how anyone could trust this place. I visited and everyone was rude. Take your time and find a better facility…

My mother, who’s now in late-​stage Alzheimer’s disease, has lived in this building for 3 years. She started in an assisted living apartment. When her condition had progressed so much that she needed a much higher level of care, she moved to the skilled nursing facility (nursing home) floor.
At every stage of her residency, Mom’s had attentive kindness and excellent care. The staff treats her like a family member. No, I’m not gullible; I know that employees can put on a good show for the person paying the bills, so I often hide around corners to listen, or I send various friends to spy. Mom’s treatment is consistent. She says that she loves the staff (despite her advanced state, she can still speak with some lucidity), and I’ve learned why. Washington House is simply a wonderful place for my sick, helpless mother to be.
I’m lucky and grateful that I found this beautiful facility for Mom.

The Fountains at Washington House claims to be great but is quite the opposite.
I’ve been to approximately 38 health facilities across the U.S. over the decades but never to one run so poorly, until a parent went to the Washington House rehab facility. The employees do not know what they are doing, do not understand or speak fluent English, force patients to take unnecessary tests, take medications even if someone is allergic to a med, do not care if you are injured or not, and more. It’s all about corporate medicine — profit at any cost. The so-​called nurses are the most ignorant and inefficient I have ever come across. Managers and staff lied to my family, changed their stories to benefit their corporation. The person they called a doctor is devious, unprofessional, and dangerous just like the staff.
It was a nightmare in person. I you or a relative wants decent care and to remain safe STAY AWAY from this place. It would be a hazard to your health, sanity, and would eliminate any positive results from elsewhere.
The place is in violation of numerous federal laws but is owned by Watermark Retirement Communities, which is evidently owned by ARPI that has probably bought off politicians to get around health laws. I could go on but do not have the space.

I must disagree with Primo B’s review completely. Washington House took advantage of my father, lied to my family, and caused all of us extreme emotional distress, all over the course of the three weeks my father lived there before they forcibly evicted him without any notice to the family. (Leaving my father in the hospital with nowhere to go.)
I suspect that the other reviewer’s mother is in a position where she can be ‘managed’ by the staff– they do not care for their inmates, they simply manage their lives. Every time I went to visit (which was frequent), I observed the staff talking down to residents, telling them what to do, bossing them around, and even yelling at them.
For example:
I was out front one day, unloading some things from my car to take up to Dad’s room, and there was an older woman walking around the front area, getting some exercise and enjoying the late summer day. A nurse was sitting, watching her, and kept saying «come sit down, you have to sit down» and the woman kept saying «I’d rather not sit down, I’m enjoying myself.» Eventually, the nurse got up, and forcibly sat the woman down, which upset her considerably. I was shocked, considering that I was right there and saw the whole exchange.
THE STAFF DOES NOT CARE ABOUT THEIR RESIDENTS. The executive director does not care about their residents. They will feed you the same lines about how they can help your aging parents, give them independence and respect, and build a care plan. None of this is true, especially if your aging parent is still capable of making their own decisions.
I could go on and on about our awful experiences here. If I had known to contact an ombudsman, I would have.
When choosing a community for yourself, or a family member, keep in mind that ultimately all of these places are businesses. They will tell you what you want to hear (and after moving my Dad and talking to over 20 different communities in the DC metro area, it’s almost all the same script).
Be careful, but please avoid this place.