TGI Friday’s

I went to TGIFs yesterday to celebrate a good friend’s birthday and I must say this would have not been my choice in the first place. We had a bad experience back in October when we celebrated my brother’s birthday, the waitress was rude and the manager was even more ruder. We waited for our food for 45 minutes AND it was cold!!! So moving forward. I must say the waiter we had was FABULOUS he understands customer service. We placed our orders I asked for «hot» food, well done fries, and I asked for my broccoli to be steamed twice. We waited for our food to come for 30 minutes. I had to send my food back THREE times and my friend’s fries were also cold and she had asked for sweet potato fries to begin with. The manager Robert Kristiansen was rude and made us feel as though we were bothering him! He said, «well how do you want your fries» Wow. how hard is it to make fries CRISPY. To top it all off on my receipt they wrote «unhappy customer». Indeed I was an unhappy customer however their is a protocol on how to code situations on a receipt– the customer should never have to see that I then called the general manager Mersad Eftekhari on 6÷17÷2016 about 15 minutes ago and explained the whole situation. I told him I would prefer a full refund since it was such a bad experience and had happened on more then one occasion. Of course he totally ignored that fact and kept offering gift cards, ect. NO way No how will I return to the TGIF at 6640 Richmond HWY Alexandria VA 22 306. Horrible service and I will be contacting headquarters!!!

Sat at a dirty table. Server took fifteen minutes to arrive at our table. Served a cold beer with a hot glass. Doesn’t surprise me as this is the third and last time coming to this place.

This is my favorite Friday’s. Nearly everytime I come I get great service and the one time I did get bad service the manager made it right. I guess my opinion is biases.
Yesterday around 3:15pm my son and I went here for a late lunch and everything was delicious. I got the $ 12 special a entrée with a drink. My entrée of choice was the bacon crusted ribs with fries and a side of coleslaw. Those ribs were the truth. They ever brought out a side of bbq sauce to put on top. The drink I choice had been recommended by my server which was the peach long island which was worth every penny. Just the right amount of alcohol. I’m a light weight so it gave me a little buzz and what mom doesn’t need a little buzz after a long day.
My son had the kids pasta with the marina sauce accompanied with mandarin oranges which he seem to enjoy. He clean his bowls.
My experience was GREAT as it is everytime I come. Thank you Friday’s for always giving us a good experience

Appetizer new bacon wrapped jalapeño poppers. Taste was ok, like a pepper wrapped in bacon. But you get 4… see picture. Not worth the price.
Got a milk shake vanilla… was weak and had ice chunks in it.
Pasta ok and my meal was cold. BBQ chicken flat bread was like card board. Won’t return…

Lousy service. Called at 10 pm to order to avoid waiting. It’s 10:44 still no order they did not place the order. Will avoid this place.

Stopped in for lunch. I am a stripes member and visit Fridays often. This has to be one of the worst that I have visited the service was really slow and the wait staff were just talking. It 10 mins for someone to come to the table. Once they saw I was getting impatient a girl walked over. Only 10 tables had guest. Either they need to retrain their staff or they will lose more customers. I will not come back here.

Good evening
After waiting for a little bit which is completely understandable its a Saturday night. Family in town and Friday’s is our spot. Lol some drinks and wings are definitely on the brain. After the host sat us and struggled to remember our servers name, oh I knew it would be a «Glass of water half Full» mentally night. So Jasmine our server comes with high energy, very smiling, and just a very personable vibe going on. But wait it’s her first night serving, and she took pretty good care of us. She knew the menu kinda well and answered questions effectively. Drinks came under 5 mins, then food came after 10 mins after ordering. Very good night at my favorite Friday’s, thanks Jasmine for making my family feel comfortable. Great service and makes me wanna come back and ask for you. One thing to say please don’t punish Jasmine for dropping the iPad or tab device… you guys might need cases for your devices used on the floor.

Great drink and food specials. I’m sure the specials are what bring in the majority of their guest but the service and food preparation misses the mark big time.
I ordered drink that arrived in slow motion without a courtesy «they are in their way»
My double stack burger smelled amazing but lacked preparation.

The service was horrible we waited 13 minutes for a sever to come over to the table. I will Never come back to this place ever!!! When a server finally came she moved us to her section and helped us. Her name was Roxanne and she was very helpful and kind and turned the service around for my dinning experience. I still will never return to this place.

slow.
slow.
very slow.
The place wasn’t even crowded. The servers were more interested in having conversations and laughing with each other then they were SERVING! I had to ask the «bus boy» to get our server. It was horrible.
I love the food so much — I KNOW I WILL STILL GO BACK

Great service from my manager MERSAD and servers attention to detail was great thanks Nawid

So, we were very leery after reading all of the horrible reviews about service. Well, we received impeccable service. Our waitress, Karen, was extremely attentive, and she even offered us chips and salsa for the very momentary wait. My daughter and I both ordered burgers and fries (to be on the safe side after reading the reviews). We were pleasantly surprised. The burgers were cooked perfectly and the fries were fresh. My coffee-​fresh! My diet coke-​crisp! Her blue drink — nice! Overall, great experience!

My friend and I Just wanted a drink. We sat at the bar, worst mistake ever. We had to flag down our aloof «bartenders» anytime we wanted something (to be fair, they came to us ONCE)…
Never got a water, which I ordered before my SUPER WEAK WACK punk Cosmo. I guess because it’s $ 6 it’s supposed to be juice.
We had one drink and headed to the door. And no I did not tip. DO BETTER. I wouldn’t dare order food here.

This Friday’s is just meh. I would definitely not spend a dollar here.
In Charlotte (where I’m from), Friday’s is the place to go. We never have issues. This location makes the chain look very bad.
Me and the boyfriend order two of their special drinks: one two punch rum and some apple whisky thing. They were amazing!!!
The food was pretty good too. Nothing to write home about but it wasn’t bad either.
The service is what really brings this place down. Our server had to be tracked down multiple times. We probably had to wait about 15 minutes before even placing our food order. We sat at a table in the bar area so there wasn’t a lot of room on the table. We had plates from the two appetizers we received on the table for a while. The runners brought our food out and the busboys had to refill our drinks. Pretty ridiculous for a slow Sunday morning.

I’ve been here for two hours due to lousy service so I’ve got plenty of time to write the review. Wait was long. Tables are dirty and stay that way, attitudes of employees are the worst part of the whole experience. Food was not well prepared, presented or flavorful. Fire alarms went off for 5 – 10 minutes.
Restrooms have received as much attention as the rest of the dining room. Awful… just like the other TGI Friday’s locations I’ve been to across the country. The meal was free (Veteran’s Day) but it wasn’t worth the time or effort won’t be back, free or otherwise. Poor display of appreciation.

This place deserves no stars… Really? Your having a bar tending competition and they closed the entire bar area and you can’t pour a Miller Lite draft correctly.
Just drive on by this Friday’s!

Been sitting at the bar at the suggestion of the hostess… because they are «short staffed»…she said she’d bring us menus… no menus ten minutes later. Also, another table came in after us and got their drinks and order taken before us. I guess we should have gone next door to Famous Daves. Always check Unilocal reviews before choosing!!!
Update to come based on food. :)

2.5
I had lunch here last Saturday. It was fine. I am not a huge fan of this chain, but I dig that JD sauce on occasion and this was centrally located to where I was meeting a friend. I ordered the JD chicken (cooked way too much on one side), a side of spinach and sweet potato fries. The server brought out white potato fries instead, but then brought out another serving of the sweet potatoes on the side free of charge. She neglected my friend’s spoon when the only thing he ordered was soup, so it was cold by the time he got to eat, which was a bummer. He did enjoy the bread sticks, but hey what’s not to love there? I did get some creepy stares from the bar area as I waited to be seated (10 min or so and was the only one in line — nobody even acknowledged my presence!), so if I wanted to dine alone, I would probably stay away from the bar. There are so many better options around. Never say never, but I probably will not be back. Server was a total doll, though.

I’m not sure what happen to this place, it’s not the same. The service was terrible, we sat at the bar table for about 15 minutes before someone cleaned it off. Like really?! Our food was mediocre, nothing special; it took my sister almost an hour to receive a beer (sad). This place use to be the spot and now it’s dead! We went on a Saturday night around 8-​ish.

Talk about an underwhelming experience. As someone who has an urban bias, I was hesitant to venture out into the suburbs, and especially for a TGI Fridays. I let my co worker talk me into an after work happy hour here, and I was so disappointed.
Going in, I had low expectations. Let’s face it, it’s Friday’s. I knew better than to go in requesting a Moscow Mule at the bar. Or to experience a perfectly cooked, succulent steak or burger. But when I saw a Strawberry Mule prominently featured as a new item on the menu, I couldn’t help myself. I ordered it, and the bartender had no idea what I was talking about! Once he figured out that I wasn’t making the drink up, he had to scramble to find the ingredients for the drink. They weren’t even at the bar! About 5 minutes later, he finally made a passable drink.
I ordered a burger, which again, was passable. Will I ever go back here? Absolutely not. This place reaffirmed my refusal to frequent sit-​down, national chains typically located in the suburbs.