Target

The consumer service is worst! I tried to call at 5 times on this Sunday regarding the exchange earphone. The customer service lady picked up phone after 10 minutes and always transferred me to some lines that no one answers! So irresponsible

This is my go-​to Target store mainly because it’s a full store not like the Target express on Wilson Boulevard. I like going here because they have a good selection and usually in stock with ice cream and such. Go there off peak hours so you can make efficient time for shopping.

I’m not sure why this Target got so many low reviews! My fiancé and I are actually pretty big fans of this place and visit fairly often. We always find what we need and the store is intuitively organized. The parking lot is also HUGE, so we’ve never had an issue finding a place to park. I think it’s probably the best Target in the DMV area for its convenient parking lot. I’ve never had a bad experience at this Target and we will continue to visit as long as we’re in the area! It’s great for Alexandria and Arlington residents alike!

If I could give this location zero stars, I would. I have always been a big fan of Target, but this location operates in the Customer Service «underworld.» Warehouse associates seem to be up to something other than responding to inquiries from associates in the front of the house. I will be shopping at another inconvenient location going forward.

So, the order placed on Nov 28;
was told the website site crashed on ¹¹⁄₂₉ so the store didn’t have our CONFIRMED online order.
Go back every day and still nothing.
Go in today ¹²⁄₃ — 5 days after the order was placed AND CONFIRMED, and guess what… not only was the order not ready still — remember, it was suppose to be
READY FOR PICKUP IN 2 HOURS 5 DAYS AGO,
THE STORE DID NOT HAVE A SINGLE ITEM THAT WE ORDER AND WAS CONFIRMED!
All they could say was ‘Oh well!’ — ITERALLY — ‘OH WELL!“
They offered no replacement Tree.
They offered no replacement ornaments.
They offered NOTHING other than ‘Target screwed up your order so now Target will just screw you!‘
I’m beyond livid! I will not set foot in ANY Target ever again and their website is like a bad virus that’s not allowed on my computer anymore!
You expect service from big corps, not to get screwed!
Now I have to go to my credit card website to cancel their charge and wait a few weeks to get the credit back on my card — how’s that for a merry xmas!

I would first like to start out praising the associates that work here. Most were friendly even though we ran into things (the Fitbit chargeHR in black/​small was out of stock and it took them a while to check in the back just to tell me they didn’t have any. Why doesn’t their system tell them they don’t have any left?). However my main complaint is that at two separate times, an associate got pulled away to do a task for a manager that wasn’t doing anything else. The first time, a girl got pulled away to help an irate customer (why wasn’t the manager able to handle it on her own?). The second time, a male was waiting to ring me up on an electronics register since the other one was broken down. A manager was messing with it (not paying attention) and then when a woman asked him a question, he asked the person that was patiently waiting to ring me up to go get the item the woman wanted from the stock space. I got the impression that the associate was unclear of where to go. Then the manager just leaned back on the electronics counter and looked around. Finally I told him I was waiting to be rung up and that he sent the person helping me away. Then the customer apologized to me (not the manager) and the manager asked someone else to ring me up while he stood there.
Other than the poor management just in this one instance, the store looked clean and the Christmas decorations make it look really nice. I found everything else that I needed. I hope that this was just an one-​off experience.

There was a $ 5 coupon off of $ 25 in produce and the prices were high. I sure learned my lesson because the produce here was slim pickings and when finally chosen went bad very fast. I won’t ever buy such items here again.
I think I’ve had more negative issues with this store when I can’t find a stick item and no one to help.
Problems at return with a receipt/​credit card. I shop elsewhere even if I pay a bit more.

This doesn’t even deserve 1 star but I am trying to locate a crib for my cousins baby shower this weekend, and online it says they have the one I want in stock. So I call to put one on hold. To be transferred multiple times nobody is picking up the phone then finally a clueless employee answers is very awkward on the phone I tell him I’m trying to see if they have a specific crib in stock, he put me on hold then came back and said we don’t have it. It’s funny because he didn’t even ask me what crib I was looking for. So I hang up and call back and ask for the manager on duty in hopes to help me better than the previous employee. The operator transfers me twice and the manager isn’t answering her line either. The customer service here is less than subpar and should be addressed immediately.

We have shopped at this Target for several months and always can find what we need. It’s a crowded, popular area to shop, but parking is always available. I came here specifically to review the Pharmacy experience I had at this location yesterday. I came in to get my flu shot and Amanda, the pharmacist on duty, could not have been nicer and more helpful. She helped me quickly fill out the forms I needed and applied the shot quickly and painlessly. I was in and out of there in 15 minutes — I will definitely be back next year!
I also have had a good experience with another Target staff member who taught me how to easily use one of the Kodak machines up front to print some family pictures. I was having difficulty and she patiently helped me troubleshoot and waited until I successfully printed the photos. It meant a lot to me!
Overall I highly recommend this location over some of the others in the northern Virginia area.

Love the kiddie $ 1 bins full of toys and craft items at the front of the store. The staff at this location monitor the $ 1, $ 3 & $ 5 bins better than others. The bathrooms are clean. The store is roomy. Not all of the «clearance» sales are that exciting. I like to watch the in-​store promotions such as $ 5 or more gift cards when you purchase certain items. There is always parking. There are several restaurants in the strip mall, including Don Pablos. Weekends can get hectic. Pick off hours to visit the store.

I like this Target, but they never seem to have enough cashiers or floor person that can help find items in the store when I need them. Some of their items are priced a bit high, especially in the food and home sections (such as laundry detergent, toilet paper, etc.). Still a pretty decent Target though. Great location.

On the cleaner side for Targets in the area but the staff needs some training!
The good: Compared with the other Targets in the area (Skyline and Seven Corners), this location is relatively clean and well-​stocked. The baby section is particularly plentiful which is helpful as my wife and I gather our last minute baby needs.
The bad: My goodness they need some training at the front end! It’s a miracle anybody was able to check out because nobody seemed to know how to get the POS software to communicate with the payment terminals. Granted, their POS software looks like it’s a step up from MS-​DOS so we can’t expect too much from that I suppose. After the cashier rang up our items, it’s appeared that the payment terminal was not communicating with the POS terminal (shocking). The manager comes over and cannot solve the issue, so he tells the cashier to not let anyone else get in line.
We were given a slip to bring to another register where we would have to pay. The cashier scans it and gives us the total: $ 45 short. Being the person of integrity that I am, I point this out and the cashier immediately rings for the manager to come over as he keeps clicking random buttons on the his POS terminal. After about three minutes of random button clicking, he scans the slip again and VOILA, it works!
We finally get home to unpack our items and discover that we’re missing an item — my wife’s expensive shampoo.
Two out of five for the lack and training and horrendously outdated POS software.

I had a very positive customer service experience here and was very pleased, especially since it’s a «big box» store. My boyfriend and I have been trying to find coffee stirring straws (I know I feel slightly ridiculous saying that– his thing not mine but whatever) for weeks now both in Pittsburgh and Arlington. Lo and behold, we FINALLY found them here with some help from an associate, who thankfully, did not look at us like we were nuts when we were asking for these straws. He walked us over to them and made sure they were what we were looking for (which they absolutely were!) I really value customer service and was pleasantly surprised by my experience here!

most things are usually stocked, but if u try to find something in the paper ad and ask customer service to find it for u u are sol. It seems no one knows what theyr doing. Getting checked out takes forever so def dont ever go on Sunday when everyone decides to go shopping. Also after u check out make sure u have ur bag! they are never handed to u and for some reason u get ur receipt and walk out. It seems like a no brainer right dont forget ur bag? but since items are bagged behind the register its easy to walk out without it

BEWARE: THEY STEAL CREDIT CARD INFORMATION
i made a return yesterday here and lo and behold I have $ 400 in fraudulent charges from Target. Im not shocked considering half their employees look like they got picked up in the DC hood…

I’m not a fan of this Target because it is often out of stock of the things I want. One time, I left an expensive item that I paid for in the store (it was not put into the bag) and I was not able to get it back.
Also, I was here with a friend who was violently attacked by some teenage girls, and when he contacted security, they minimized the incident and were like, «What are you gonna do, call the cops?» in a joking tone. Excuse me, security officer… what are YOU going to do — isn’t this your job? Maybe we would call the cops if we didn’t think it was proper protocol to go to security first. They said they talked to the girls but they were definitely still in the store and I don’t know what they could have said in the 90 seconds they went to «talk to them». I said, if you don’t believe it happened, why don’t you look at the cameras? Anyway, I think that incident was handled horribly. Their customer service also needs some work.

This is my go-​to Target store. For convenience, though, and nothing else. It’s in a shopping plaza, so I can knock out a lot of my errands all at once. The parking lot is really big, so you’ll never struggle to find a stall thankfully. Even if it’s busy, you’re good.
What I really like about this Target is the people working returns. Most people in those roles hate their job and make sure you, the customer, know how much they hate it. I was a bit taken aback here, when I saw the employees not only smiling, but joking with each other and the customers. I have never had a bad return experience here (and trust me, I do a lot of returns). There may only be one or two people working at a time, but they’re so efficient that the lines never get too long.
On the opposite end of the efficiency spectrum are the cashiers. They are some of the slowest I’ve ever seen. Even if there are a bunch of registers open, the lines will be so long! Sometimes the wait is bad, and sometimes it’s okay; sometimes it’s just volume, and sometimes it’s the slow cashier.
The section here is just okay. My favorite place is the $ 1-​$ 3 spot in the front of the store. They have great selection that’s always changing. Like, I’ll go in one evening to check it out, and the next evening a bunch of different things are out. It’s a wonderful place burning a huge hole in my pocket, and I couldn’t be happier.
Their produce section is lacking, but they have a lot of the basics. Actually, I could say that about every place here. I’ve seen smaller Targets with more selection than this one. However, they have a lot of the basics and I sincerely doubt you’ll ever leave without finding anything on your shopping list.
Overall, it’s a good Target. If you’re looking to make quick, easy, hassle-​free returns, I would suggest going to this one!

While this Target is convenient because it has a very large parking lot, in terms of Target stores in general, this store definitely has more stocking issues than others. The check-​out lines are usually longer than at other Target locations, but the fact that sections of the store are always out of things and are disorganized is extremely annoying.
The worst happened on my most recent trip to this Target location yesterday, I was buying Chobani yogurt and the whole section was practically wiped out. While Target doesn’t usually have an extensive Chobani selection because they should stock more than they actually do, three of the containers I picked up were dated September 20, 2014. It was October 6, 2014 and these expired yogurt containers had been on the shelf for weeks without anyone at Target noticing or removing them! Not wanting anyone else to mistakenly pick them up, I gave them to the nearest Target worker. You shouldn’t have to be clearing Target’s already bare shelves of expired products while shopping!
In a less food hazardous area, the Essie nail polish section is always missing lots of colors and they never seemed to be restocked. If you have a Target Red Card that will get you free shipping, I suggest purchasing the color you want online and having Target foot the bill for ground shipping the nail polish to you because no matter how many trips you make, that color will never be restocked because this Target location seems to prefer just having empty shelves rather than stocking the items its customers actually buy.
Another section that is usually in poor shape is the underwear section. The sizes and styles are incredibly disorganized and they’re usually out of most styles and sizes and it’s not just a one time occurrence as I’ve tried on multiple shopping trips to find things in that section or to see whether they’ve reordered, which of course they haven’t.

There’s a serious training problem at Target, if I have to watch two employees look dumbfounded at how to load register paper into the Gift Registry center printers. Especially, when I have to tell both of them it uses regular copy paper (based on the paper that already came out).
The girl asks me how the paper goes in. Then a more seniored employee comes and asks me where to find the name on the registry as he’s looking at the page.
So it literally takes 3 Target employees to figure out how to print out a gift registry document on a Target machine.
THE SOLUTION:
One of the guys goes to the mangers offices in the back to print it from the website (after coming back to ask me, «what was the last name, again?»). The paper never got loaded in the gift registry. On top of that, all the other three machines were out of order. I guess they couldn’t figure out how to fix those at one point & just let remain broken. :-/

Busy Busy Busy. Parking is not great, by the time I park I need to pull out my GPS to find Target again. If you went in to grab one or two items, you might as well keep your phone out and play angry birds because your going to be there for a while. Service is usually fine. There are some peppy people in there which is what you need when dealing with busy days.