Spicer’s Upholstery

STAY AWAY FROM THIS PLACE! George is the rudest and most disgusting arrogant man I have ever met. My wife and I visited his shop looking for some advise to reupholster a couple of chairs. I know nothing about fabrics and asked George for advise. the kind of advise you would expect from somebody who’s been in this business for years. He pointed me to a rack and said. there they are, and that’s it. I asked a few questions and he was not interested in answering or helping me. After a while… I realized I was wasting my time here and decided to leave this horrible place. I exited without even saying «thank you» or «goodbye», because not only was I upset at the way I was treated, this old man did not deserve a single ounce of my kindness and cordiality. As I was in my car talking to my wife, George came up to the car and asked «where are my samples?» Can you believe that?!! I felt insulted on the fact he thought I must have taken some samples. Never coming back here again and will never recommend this place to anyone.
DO NOT COME HERE.
STAY AWAY FROM THIS PLACE!

When my husband and I were married in 1971, we received old furniture from our families that I decided to recover. I looked in the phonebook and found Spicers, and 43 years later we are still using them. Their workmanship is unequaled. I wish I had a photo of a sofa they recovered with a flame stitch that carried from the top of the sofa, matching the flame from the top cushions, down to the seat cushions and over the top and back of the sofa… just perfect.
I have always loved dealing with George, and have a number of stories and pieces of advice from him, from advice about dogs licking your face, to selecting the fabric of my dreams. I trust him and hope he will be with the company for a very long time.

Spider’s does meticulous work and they show when they say they will. I am always very happy with the results.

I have purchased fabric here (twice) and have not used the (re)upholstery services. While the store offers a very good selection of fabrics at seemingly fair prices, the service is where it all goes wrong. In fact, the service was unacceptable. To mention just a few of the «highlights,» our order was lost, they tried to charge us for a service (fireproofing) that did not need to be done, and, once, by phone, was told they don’t bother to return calls, (The father, who handles the fabric orders, was with customers, so I asked the son if I could please leave my name and number so he could call me back.) In addition, the father is often grumpy and unpleasant to deal with.
In short, I will not be returning, and I don’t advise others to shop for fabric there either. I can’t imagine that the upholstery services can be recommended either, given my customer service experience.

I wish I could post a photo of my great grandmother’s arm chair that comes with wooden legs and a wooden crown piece on top. It is completely restored and feels so brand new. Before I entrusted this piece to Spicer’s, I read negative reviews regarding the staff and communication issues. I did detect the eccentricities one finds in entrepreneurs in small businesses; but being educated in the humanities, I also appreciate its charm and understood the narrative. I also have compassion for an expert who risks building a family business and comes to the place where sons move into the lead position. It’s called delicate transition. I can tell you I was guided to the right fabric, a forgiving fabric I was told. Upon making the choice and signing the paperwork, an employee followed me home to immediately pick up my chair. The same upon delivery. It felt like the kind of service I remember in the 50’s and 60’s when serving the customer mattered. Further, their fabric selection is extension and their operation is well oiled. Real people work here and their work is just short of artistry. My only regret is waiting a year to post this review.

Spicer’s was recommended to me as I have been looking for a firm that can reupholster a built-​in bench in my kitchen. I was told that Steve would call me back that afternoon or the next day. Didn’t get a call.
I called the following Wednesday and was told that he was out of the office for the next two days (Thanksgiving holidays) but would call me the next week. When I asked if he had been in the office earlier in the week I was told yes. In the office, yet no call back.
It is now almost two weeks since I called and I have yet to get a return call. I can’t understand when a customer is trying to give someone business they can’t even be bothered to return a phone call. With customer service like this there is no way I will do any business with them now.

I had 2 pieces of furniture reupholstered here. The work was great and the fabric selection is amazing. My biggest complaint is with the 2 sons. For starters, they were rude and abrupt. Secondly, the price they charged me was double what the father quoted me. If you do use them, get the quote in writing from the father

Ok, George Spicer the father and owner or whatever makes a deal with me and gives me a price. I drop off my furniture. The son or the other owner whatever calls me in a few days and says that my furniture is ready to pick and to bring with me an amount 25% more than what George and I agreed on. He doesn’t want to hear nothing about what George and I agreed on. Accuses me of trying to cheat him. Tells me that he will not release my furniture. Says that he doesn’t care about what George and I agreed on. I’m rally surprised these people have been in business as long as they have. If they folded tomorrow, there would be no love lost here. George needs to get his head examined and also to take control of his business. Steve is a total idiot that has no clue on how to take care of his customers. This «Sanford and Son» team would do much better running a junk yard. Because they are a total Joke. My suggestion… stay away.

Do not be dissuaded by the customer service manner of either the father or son of this quirky business. The upholstery work is excellent — done by the professional elves on the upper level of the establishment. The prices are reasonable.

I have heard that this place does beautiful work, but I can’t get past the man at the front desk. I have had a very frustrating experience in trying to get an estimate to re-​finish a wooden chair. I dropped it off on August 17^th. He said he would send it out to his refinisher and would call me when the re-​finisher gave him a price estimate. I waited a month. I called and asked about it. I was told that it would take time. I waited another 2 weeks and called again. Then he told me it would be costly to refinish. I decided to just have the piece re-​painted and asked him for a quote on that. He didn’t seem too interested in doing it for me. He told me my chair would be in the store for pickup on Saturday. I went in the following Saturday and it wasn’t there. I picked up some fabric samples for another chair I would like to have re-​upholstered and he didn’t seem to want me to have those samples for more than one day. I returned the samples on Tuesday (today) as agreed and expected to pick up the chair. It had not yet been delivered. I explained to him that I was frustrated because he had had my chair for two months and that I wanted it back. He blamed the chair not being in the store on the re-​finisher. I requested the re-finisher’s phone number so that I could call him myself because I was tired of making multiple trips in to the store to find out that the chair was not there. He finally called the refinisher and left him a message while I was waiting. My guess is he would not have been that accomodating to me if he didn’t have another prospective customer standing there listening while I complained about how long he had chair and the lack of communication about it. I realized as I was walking in to the store that I was dreading dealing with this man and that no re-​upholstered or re-​finished chair was worth that much frustration. I will be looking for another upholsterer… assuming he stops holding my chair hostage.

You can trust that they will do the job right the first time. The Price is commensurate with quality of the work done. I’ve used less expensive Upholsters and had to have the chairs redone. Not the case here. The chairs that were done here have e. The Price is commensurate with quality of the work done. It has lasted and held up, w/​No sagging, No ripples, and the stuffing has held together and still looks good after 7 years of use. Would recommend to a friend and will use them again… very soon

Awesome experience. The Spicer family, lead by famous Moose Hunter George Spicer, understands integrity and quality. Thanks for the fine detail, and quality!

Terrible customer service! I have had three difficult experiences now — and will never go back. I am a repeat customer (4 pieces completed previously by Spicer’s.) The prices have seemed reasonable and the work is good, but I dread going into the store because Mr. Spicer always seems irritated about spending any time with me. Today was a low point. I was shocked by the Mr. Spicer’s rudeness! After calling ahead about five pieces I wanted reuphostered and being told to come by in an hour, I drove 12 miles to find Mr. Spicer rushed, curt and impatient to have me out of his store. He told me he was busy and didn’t have time to give me a bid, look up the price of some fabric I was interested in or even see if he had a larger sample available. He literally took the fabric I was interested in out of my hand and put it behind his desk. He said his attorney and wife had stopped by, he was paying the attorney $ 400 an hour and needed me to leave so he could notarize some papers. He spent less than two minutes with me. I felt like I was in the scene in «Pretty Woman» where a baffled Julia Roberts was told her business wasn’t wanted and said, «But I have money to spend.» Poor Mr. Spicer was penny wise and pound foolish. If he had given me 10 minutes of his time, a quote on fabric, and a sample to take home, I was prepared to spend $ 3,000-plus in his store. Instead, he lost a repeat customer because he didn’t want to keep his $ 400 lawyer waiting. I have felt rushed and discounted by an irritated Mr. Spicer before despite my repeat business and my prompt payment of all bills. But this time — message received! I will never bother him again with my business.

In awe of workmanship. One chair was in such bad shape — frame was wobbly but the chair had sentimental value. The quality of seams, fit, use of fabric bias all got rave reviews from a museum conservator who visited my home soon after I brought piece back. Cost was very reasonable, and yes is family owned, and yes is a quiet and slower paced wait as owner really listens to each customer intently to understand what is wanted. A=!

I am an interior designer who has used them numerous times. They do nice work, but are very overpriced and take longer than they should. There are better options out there. The father is professional, but the son could use a few lessons in customer relations. My opinions are in line with other local designers I’ve spoken to, especially regarding inflated pricing and the son.

Family-​run business. A father and son. Largest selection of upholstery swatches in the area. Top notch work — they fix the structural issues with the piece as well as reupholster. If you get a chance, look up the stairwell and see the beautiful game fish mounted on the wall. Great place — nice people. Free delivery of your finished piece — at least that’s what they did for me.