Patient First

I arrived at the facility around 645 on a Saturday night and was on my way home by 745. Everyone was very pleasant including the check in person, nurses, lab tech, doctor, and check out person. They completed my lab tests quickly and I left with my prescription. I appreciated that they had this service because the pharmacy I usually go to closes at 7.

Had a foot injury and allergy issues. Went in after work and was out within less than two hours. They were a lot quicker than I thought they’d be. Allergy stuff is clearing up a day later and I have crutches and a secure foot now.
They were really friendly, the place was calming and clean and they were quick, but not pushy.

I would give this facility a 5 out of 5 prior to my experience last night.
The Good: Previously, I’ve seen Emily who is INCREDIBLE. She’s SO GOOD that I changed her to my primary care physician. This woman is sweet, patient and so knowledgeable! Since I’ve been coming here, the wait time is inconsistent — sometimes 15 minutes, other times 2 hours. But, it’s been worth it to see Emily! Absolutely use this facility if she is working, just make sure to request her. Ever single person we’ve met as this facility has been unbelievable friendly, patient and kind except for one …
Now for The Bad: Last night I accompanied my husband to his appointment. He was having what he thought were flu symptoms (pain in the stomach, minor throat discomfort and diarrhea). When the nurse asked about his symptoms, he mentioned ALL OF THIS as well as saying he «thought he had the flu». After waiting for 1.5 hours to see Dr. Tiffani Maycock (not by request) she came to exam my husband. She was by far one of the absolute worse doctors we’ve ever experienced (that’s saying a lot due to the amount we’ve moved and travel!). She scolded my husband for mentioning that he thought he had the flu. His test came back negative and she seemed annoyed that they wasted their time testing for the flu and strep. As the exam continued, she sighed multiple times making both my husband and I feel terrible for coming and highly uncomfortable. Her tone and demeanor was rude and insulting. Once she left the room we turned to each other with the same astonished look on our faces. Immediately I mentioned that she was terrible and my husband couldn’t agree more. After another 30 minute wait for blood test results, she came back to give my husband medication for his symptoms. She mentioned NOTHING about the medication. NOT EVEN HOW OR WHEN TO TAKE IT!!! My husband took this last night and the side effects were extreme drowsiness and this morning when he woke up he wasn’t aware of where he was (only for a short amount of time). She mentioned no side effects of this drug, after I research it today I found that these are common side effects.
Dr. Maycock, you seem to obviously hate what you’re doing. Please, don’t take it out on your sick patients, we want to be there as little as you do! Next time before scolding your patients or making them uncomfortable, think about why they are there in the first place. We are scared, uncomfortable, in pain and just want answers, not to leave feeling like we’ve done something wrong.

I hate this place. Unfortunately it’s the closest to where I live. They are quick to get you into an exam room but then you are left there forever. I have waited for nearly 2 hours hoping someone would remember I was still here. When you look out into the main area you see nurses and doctors check email on their cellphones. It is amazing how slow they are to actually see patients. Do not go unless you have hours to spare. At this point the ER might be a shorter wait.

Came to this shit show yesterday with my daughter for an infection. I came in at around 9:15pm. We were not seen by a doctor until 11:30pm. There seemed to be 3 doctors there, but they were just super slow and not in any hurry to see patients.
My daughter is 7 and the «doctor» decided to prescribe cipro. I asked if she could give something else and the doctor asked why and I said because cipro isn’t a first line antibiotic for uncomplicated infections. She said yes it is and I said no it isn’t. She stared at me for a while and then turned around and looked at her computer and prescribed some medication I’ve never heard of. I suggested a different antibiotic but she decided to go with the mystery one.
I quickly took it to the Walgreens pharmacy that’s near them since they’re open late. They said they don’t have this medicine in stock and this isn’t something that any pharmacy keeps in stock. The pharmacy tried calling the patient first after-​hours number and we were put on hold for a few minutes and then hung up on. I told them to give me back the prescription.
I drove back over to patient first. Their doors were locked but I knew they were still in there. I knocked loudly on the door, repeatedly, but they ignored me. I continued knocking on it, outside in the dark and rain, until they opened it to let one of their employees out to go home and they finally acknowledged me.
I told them I was given a prescription for a medicine that pharmacies don’t carry and I want something different. They asked me for my phone number and I said I just waited 3 hours to see a doctor and I’m not leaving without a prescription that I can fill tonight. The nurse went inside and came back 10 minutes later and gave me a prescription for the medicine that I originally suggested to the «doctor». I raced back to Walgreens, but now it was 12:08am and Walgreens, and every other pharmacy, was closed.
I feel like I wasted my time since I could have just waited until the next day and gone to my daughter’s regular doctor for a prescription.
I called the next day and asked to talk to whoever’s in charge and was told that that person is away for the week. I asked if I can leave a message and they said no.
The next time my daughter is sick, I’ll just let her be sick all night and take her to her regular doctor. If it really can’t wait then I’ll take her to the hospital. At least I know I’ll be seen by real doctors.

Do not go here. AVOID
2 misdiagnoses
2 times I had to go elsewhere because they were wrong. Since I was misdiagnosed, the medications I was given did not help/​made things worse
Go to ER or CVS minute clinic instead.

First. Living in Richmond Va for several years I went to Patient First a lot and had great experiences. At that point in time there were only 1 or 2 locations, period. Maybe with the growth of locations the quality has diminished.
Last year I went for a bad virus. They gave me cough medicine and I got worse. I went to my PCP and they were very surprised that is all I was prescribed and gave me a stronger medicine and antibiotic and I was better very fast!
Recently I chose to go to Patient First for a potential broken ankle. I chose them in lieu of the ER to potentially have a shorter wait. The wait was minimal BUT after an x-​ray they told me it was just sprained. A week later still very painful, I went to orthopedic and they took their own x ray and I in fact had a fracture. Very disappointed and will ultimately never choose to use Patient First again.
Very nice staff but obviously quality of care is sub par.

Do not ever go to Patient First urgent care they give the worst care. The doctor that I was seen by was very rude and not caring. Her name is Dr. Tamara I thought she was the worst doctor I have ever seen in my whole entire life. Not to mention, the staff their take all these test on you and charge your insurance for nothing. Dr. Tamara just came in the room with a grumpy face and was talking to me with a rude tone. I felt so uncomfortable and didn’t want to be there. Trust me I work for a medical office I know how to treat my patients. She have a don’t care attitude but want to bill your insurance to get paid for her unprofessional work.

I had a really poor experience at this location with my son (made us wait a long time, pay expensive co-​pay, then after being seen by a sick provider who coughed all over myself and my son, we were sent away with no help for our complaint). I have been trying to reach a supervisor at the office to discuss the poor care we were given, with no call back from anyone. So disappointed and will not ever return. Very poor follow-​up by the supervisors as well.

Good for bumps and bruises but don’t get your prescriptions there they really overcharge for them i.e. Z-​pack $ 40…CVS $ 8 other than that very good service

Clean place and friend only by general voice. But if you ask them any thing they do not have any answer for you. Specially about the charges. I just went in and came out right way. Bcu of the no info or estimate of charges. They cannot even tell you the processor they are taking will cost. How complicated is that. I am never ever going there.

This walk-​in clinic is housed within the always-​busy Kings Crossing shopping center. Folks driving into and out of the parking lot always have to be watchful of other motorists and pedestrians.
Use this facility as a last resort option. I had a family member denied treatment because he did not have a photo ID!

One of my better experiences with Patient First was at this location. My wait was minimal (though I got there pretty early) and the staff was very polite. They have a good system of getting you signed in, dealing with insurance, and then being seen by a doctor. I also like the fact that they have an on-​site pharmacy. The cost may be a little higher to fill the prescription there, but when im not feeling well I don’t feel like making additional stops before going home. The one thing I don’t like is ALL of the sick/​well people sign in on the touch screen machines. You could potentially leave out with an illness you didn’t already have from the passed germs. (they do have sani wipes/​spray)

I’m currently inside the facility and we have been waiting for a long time. I’m not going back here after this.

I ended up going to this urgent care location because it opened earlier than most. It is clean and the people are extremely friendly. They were also fast which was what I needed in this situation.
Some of my issues were the way that vitals were rushed and errors in the way they were recorded. I weighed in at 131lbs which is average for my height. It was the number the scale said and the number the tech said while weighing me. For whatever reason she wrote it down as 157lbs (perhaps she couldn’t read her own handwriting?) My BP was ¹¹⁷⁄₆₇ which is within a normal range. That’s what it usually is and what showed up on the machine but she put it in as ¹²⁵⁄₈₆ and so when I check out, I get printouts about being overweight and prehypertensive. Perhaps it’s just my thin skin regarding those but that irritated me.
Actually seeing the PA, she was extremely friendly, listened to my concerns and did exactly what I came in there for and did it quickly.
So all in all, it’s an okay urgent care and I got the care that I was seeking and it was definitely quick. I took off stars because the vital signs annoyed me and also because it was much pricier than the urgent care I usually go to. And there is no price range or warning they give you. You just get handed a bill at the end and that’s that. $ 188 for 5 minutes with a PA and an antibiotic.

I’ve never been too happy with any urgent care but this place really took care of me. I went in for a broken hand. My wait was less than 10 mins. Everyone I spoke to was very friendly & comforting. They actually had me laughing despite the pain I was in. The entire visit took less than an hour & I walked out with a splint, some pain meds & the name & number of an orthopedist.

I came here for a burning chest pain that made breathing a bit difficult. They were prompt (minus the wait time that I was sort of expecting) with the admin work and the doctor was great. It was late at night, but everything turned out to be fine.
I have to give this place ²⁄₅ stars for their corporate billing office. I had my visit in early November. I called Patient First the day or 2 after to submit my claim since I didn’t have my insurance card with me that night. They took my info and submitted it.
I did not hear from them or my insurance for about a month, so I called them back a couple days before Christmas 2014. Patient First had the claim rejected but they did not call to notify me of that. The rep said that it was because they were busy and they’re not obligated to do so, but if that’s true, i feel like that is not good customer service right there.
I had to submit another claim with them and had to follow up with both them and my insurance (which I am no longer with starting 2015).
It is now February 2015 and no word still on my refund check that was mailed out around Jan. 25. It’s only supposed to take a week, but maybe the post office rejected their mail and never notified them…

I brought a sick kid in, and they didn’t take his kind of Humana insurance. No problem. It’s my kid. I’ll pay. How much for a step test?
Can’t tell me that. Need to pay for a doctor’s office too.
OK, how much is that?
Can’t say.
OK, can you give me a range?
Nope. Can’t say.
Does anyone in this building know?
Nope.
Is it possible in the vast expanses of your imagination that a doctor would charge $ 10,000 for an office visit?
Yes, she could say that was possible.
And how soon could my son be seen for this magical $ 10,000 visit?
Sometime today.
Perhaps the specificity I was seeking on your answer was unclear in my question. About what time today might that be?
Can’t say.
Again referring to your vast imagination and boundless capacity for empathy, is it possible you’re aware how frustrating this is?
In that, we also reached understanding. I left, and took him to another place where they saw him right away and were happy to tell me how much a doctor’s visit cost. And it turns out he’ll be just fine.

On Wednesday (⁷⁄₃₀) I smashed my left thumb. It immediately swelled up and I thought for sure I had broken the bone.
Luckily, the X-​ray confirmed it wasn’t in fact broken, or even fractured. Thankfully.
Today I went to Patient First for the first time– I was very pleased.
It was efficient and the nurse who saw me was good. X-​ray tech (Leo) was great. He has a good sense of humor and made me comfortable while getting my first X-​ray. My doctor, Rachel Spiegel, was awesome. She assured me that the procedure I was getting (burned a hole in my thumbnail to relieve pressure) was quick and painless and I’d only feel a little sting, if any. I didn’t feel anything.
I’ll definitely consider coming back to this location for any minor injuries which may occur.

Felt really icky… had been feeling really icky for about three weeks. Thought I was on the mend and then, BAM I got hit again. I called ahead to ensure that the place wasn’t packed, and was assured that it was not. They had all my information programed in from a time or two that I visited like 10 years ago, so all I had to do was check in and do a brief update.
The nurse blew out my vein, but at least she didn’t stick me a million times. I had chest x-​rays, blood and exam completed very quickly. The longest part was waiting for the scripts.
A truly awful dose of antibiotics, some sleepy syrup and I am almost all better! Not bad for when can’t get into see your own doc, or haven’t established a new doc yet (my situation), or just need a quick visit.
Everyone I encountered here was really very nice and pleasant to be around. I seriously think that all hospitals, doctor’s offices, clinics, etc. should offer their patients night shades for their eyes. We all feel like crap and we are all on a bed, so we all want to sleep, but who can with bright fourescent lights beaming at our faces. Night shades along with the gowns, please. Just a suggestion.