Passport Infiniti of Alexandria

Passport Infiniti has been doing maintenance on my G37S since 2008, my last 3 visit has been HORRIBLE. I complained about my AC not blowing. The last two times, I was advised by Passport my AC was blowing 40 degree. I disagreed and was advised to bring my car back in 5 to 10 business days. Third time, Passport had my car for 24 hours and I was advised my AC is blowing very cold, because I am/​was a loyal customer, I took their word. I drove off, again my AC was still not blowing. So it just cost me 1566.00 to have my compressor replaced at Passport Infiniti, which my car still doesn’t feel like it getting cool. I was advised by the service tech a cable went bad which in return over time caused my compressor to go back. I went into the service manger (TIM) office to speak with him. I stretched my hand out to introduce myself, he did not even look up and acknowledge my presence. So as I been to speak about my concern, he was cutting me off and saying «I know what you are trying to say»; once he made that comment, I decided that he is not a rational professional person I need to interact with. I felt disrespected and degraded when I was trying to get a clear understanding of how this problem was not caught in the beginning. I am now in the process in transferring my car to JBA Infiniti service. JBA has promised me a very professional and friendly workplace.

I just recently took my Infiniti G37 for the first time for an oil change. I made the appointment online — which was super easy. I want to send a special thanks out to Kevin Hall, Assistant Service Manager, for his excellent customer service. Before my Infiniti I had a Trailblazer for like 10 years so my car. Kevin had so much patience with me as I asked all my car questions and the process of dealing with factory warranty. The staff in general were all pleasant. I left the dealership feeling great about the service — what more can you ask for!

These guys really let me down. I received my hard tags late and I when they came in they gave no apology nor offered to to put the new tags on. When did this begin being the way they practice business? Ok so now I have to drive back to Maryland with dead temp tags… from Alexandria, Virginia.

I’ve been coming here for a few years now to get my cars serviced. John Perry in the service department is friggin incredible. He has this way of making you feel like you’re his only customer. Now that’s skill.
A few days ago while I was waiting on an oil change. I saw Passport was offering upgrades for current owners. I decided to fill out the application and immediately received a response from Katie Hailstone, the service concierge. She stated that she wouldn’t be in the office to meet with me but told me one of her coworkers would contact me immediately.
That coworker was Michael Williams. Mr. Williams was crazy cool and kept me updated on all aspects of my purchase. There was no pressure to buy, he just spoke with me about my trade-​in and new vehicles. I got a pretty sweet deal on a new vehicle and I love it. Usually car buying is stressful for me but Mr. Williams was determined to make this experience a pleasure. Even going into finance with Michael Ip was a breeze.
I’d just like to thank the team at Passport and hope they keep on doing what they are doing.

Shopped around for a new crossover. We went to so many dealers… Found a great deal and great service at Passport Infinity!
Sam, Glenda and finance department guy (so sorry-​forgot your name) were helpful and incredibly nice.
I checked all of the Intel and I know We got a good deal. Another plus is that some of us need help with all the new technology and that is yet another reason that I would go back.
Usually getting a good deal requires a lot of haggling and lots of negativity… Didn’t have to endure that!
This is my new-​favorite dealership.

Small or big dealership they all try to screw you one way or the other — see pics enough said

Brian reached out to us regarding our poor experience and made an outstanding effort to make things right. I am pleased to say that all of our troubles are behind us now and we are very happy with the outcome! Thank you so much to Brian & his team for their sincerity and dedication.

This review addresses used car buying experience and specifically $ 620 «used car prep fee» they are charging.
Dealership is nice and clean. People are mostly friendly. There is nothing wrong with buying a used car from these guys, as long as you read reviews and come prepared.
If you find a used car you like and it is sold by Passport Infinity of Alexandria — be aware, that they will attempt to charge you $ 620 «prep» or «reconditioning» fee. It is essentially a very expensive car wash. The car I got was clean, but had very dirty air filter, in-​cabin filter, useless windshield wipers, was low on fluids and was grossly misaligned.
So, when you see their advertised price — make sure to add $ 620 to it and then see if it is still competitive. Ask if other dealers change similar amounts. If you buy from Passport Infinity — PLEASE do not hesitate to ask what EXACTLY did they do to the car you are buying for $ 620. Ask them if they can give you an alignments report, test their wipers, ask to show you air filters, look to check fluid levels. You can do a LOT for $ 620.
I had poor experience with my salesman Mr. Ahmed Koroma. I felt like I was inconveniencing him with my presence. When I asked about the alignment, Mr. Koroma sounded condescending when explaining to me that he drove the car and can assure me that it is perfectly aligned. He also told me that they had a second set of keys, while in fact they did not. I would not recommend purchasing a vehicle from Mr. Ahmed Koroma.
On the plus side, sales manager Brian Dileo was very accommodating and a pleasure to do business with. He listened to my complaints after I have purchased the car and have discovered all the issues with it. He reimbursed me for the alignment. He also ordered new filters for me. I did not press them for the windshield wipers, but I think he understood that the dealership has to show at least SOMETHING for the $ 620 «prep fee» they charged me.
Overall, I am happy with the car and after Mr. Dileo addressed my concerns with buying experience, I am reasonably happy with the entire process. I just wish the experience was smooth from the beginning and that dealer did put in some effort to back up their $ 620 «prep fee».
My final rating is AVERAGE at 3 stars, which fits between some very good and very bad experiences I’ve had in the past.

Infiniti Service Department is awesome! The whole shop runs better than any dealership service department I have ever worked with. Ken Bond is the best agent I have ever worked with. He is incredibly patient, stays on top of everything and always takes care of me and keeps me informed. I always get a loaner car and anything else that makes the service convenient for me!

This is by far the best service team I’ve ever experienced. No matter the time or day the service advisors are always willing and ready to assist. Jon Connor and Ken Bonds are awesome!!! I’ve had my truck for about 2 years now and it’s been a great experience. They’re so personable and we always have great conversations and I know they always have my best interest at heart. I truly appreciate everything!!! Kudos!!!

I couldn’t have had a worse experience. Debating suing.
End result? My car returned to me missing the engine cover, spark plugs sitting on top, dirty rag the only thing keeping dust out of the engine, radiator cap left off, a engine control module reprogramming/​pre-​cat replacement recall ignored because of an oil change, which has *destroyed* my engine… I honestly don’t know what to say.
The kicker? I told the mechanics to not mess with my car until Nissan Corp made it’s decision, yet they opened her up, and left her open and MISSING PARTS when I got her towed back to my house.
I’m speechless. Truly speechless. I’ll try to post more details later.

Been coming here for service for years and have normally been pleased. I used to drive a FX 35 and now have a G37x that I get serviced here. Had to bring it I because it wouldn’t start (second major issue I’ve had with a 2011 with only 56k miles which is turning me off from Infiniti but that’s a different story). Turned out to be the starter which costs over $ 900. I told them to fix it and to also do an oil and filter change because I was due. I was assured it would be taken care of. Upon arriving to pick it up the next morning, and late because of traffic, once I got to the cashier and saw my bill I noticed the oil change wasn’t on there. Once I brought this up it was discovered it must have been forgotten and not placed on the service ticket. I was told that it could be taken right back and finished in half an hour which I told them would make me late for work. I had no choice but to let them do it. My major irritation came when after already having a bill of almost a thousand dollars and the inconvenience of having to wait further for a service that should have been done I was still charged, no compensation was even offered. In the grand scheme of things that $ 50 tacked onto my bill wasn’t much but it showed a lack of customer service in my opinion. I hate to let one bad experience turn me off completely when they have normally been pretty good but it’s doing just that.

It’s been awhile since I gave Passport a good review, so I feel like I should hit them up again on Unilocal.I take my G-​37 here every time and every time they do great. Jon Conner is my primary, although I’ve had a few others and the service has been the same and top-​notch. More often than not they find nothing wrong (car runs great), and when they do find an expensive preventative fix, they usually give me a lot of warning (I’ll probably need brakes on my next visit). I trust their input, and the way my car runs is proof that they know what they are talking about! I’ll see them again in 3 months…

I have to say, buying my car from Ahmed (Ed) Elkoshari, at Infiniti of Alexandria was an excellent experience! Ahmed was extremely nice to work with and truly provided great customer service. His knowledge of the vehicles was amazing and not only did he sell me a sweet new car, but he made sure we had a great car buying experience. I truly enjoyed working with him!
I would recommend Ahmed and Infiniti of Alexandia to anyone buying a new or used car!!!

Terrible service. The prices for parts are absolutely inflated and outrageous but I expected that for going to an OEM to get work done. Customer service is what made them deserve less than a single star rating. I took my car in to get a headlamp fixed and the car was returned with a power window that didn’t work. I was quoted another absurd price to replace a window motor. When I tried to explain the situation to the manager I got an earful regarding the skill and experience of their best mechanic and a lecture on how a window motor failing can have nothing to do with replacing a headlamp. What I expected was the problem to be evaluated and fixed. It’s possible that the window motor died spontaneously while it was in their possession, but I don’t know if that’s probable.
I will not be going back there.

When I leased g37 in 2013 I had a salesperson who substituted honesty that he was new and didn’t know the answer to my questions, with sarcasm and rudeness. While on a test drive with my mother he bragged about how he had installed an illegal radar detector in his own g37. I eventually ended up dealing with manager who was overall eager to please and nice. I had my heart set on this car and this color, no other dealership had it available and I was forced to continue going through with the deal. I’m paying twice what you would pay for a comparable BMW, for example. I am getting completely ripped off for my two year lease– paying close to $ 600 a month!!!
As my lease completion date nears I have been harassed by calls reaching up to 8 a week from different salespeople «encouraging me to stay in the family.» I did not have a family experience at this dealership and will not be continuing a relationship with them. During the sale calls each salesperson claimed my warranty was up and it was urgent I call them back. After talking to the manager, he found that this was completely NOT true and my warranty is still intact. The sales people blatantly lied.
I will say the saving grace of the dealership is the SERVICE department and would recommend them if you have an Infiniti.

Management, this review is strictly for your Service Department. I purchased my vehicle from this locale last year in October… very seamless process, albeit a little haggling with the price. :)
Anyway, onward to the Service Department. My vehicle was due for an oil change, so I scheduled an online appointment for a Saturday at 8:15. I arrived at 7:55 and was the 4^th car in line. Not only was I the 4^th car in line, I was also the 4^th person to check in.
Now I mention this because there was a gentlemen who was checking in at the same time as me, with another technician, who did not have an appointment. He was told to try & make an appointment next time, but they still pulled his car into the bay. And let me also mention that another young lady checked in after me, had great rapport with her technician, and her oil change was finished an hour before mine. Should I flirt with the folks I’m paying for a service??? I guess???
Anyway, when I was checking in the technician was behaving as if he couldn’t find my appointment; he asked me what I needed. I said «Well sir, it should state my request clearly in my appointment, as a matter of fact you guys called me yesterday to confirm my oil change!» Maybe I pissed the guy off and he sat on my car. Who knows…
So there I was early for my 8:15 appointment and once 9:30 rolled around, I left the Customer Service Waiting Area to inquire on the status of my vehicle. This is freaking ridiculous… customers without appointments and those arriving after me were done before I was.
I do know there is confusion in the Service Department. I witnessed one of the guys give a lady who’s car was finished the wrong vehicle key! Imagine that. Very interesting.
So not surprisingly, this was my first and very last visit. Mr. Tire has given me better service than this place. Sheesh.

So the cars are very nice, this is no reflection on the vehicles. However the person who handled our lease paperwork basically lied to us straight away. The final paperwork indicated a $ 350 disposition fee. When questioned about this her response was «I have never seen anyone get charged that fee». Got the bill from IFS today.
Don’t buy a car from this dealership. They hire people that lie.

Bought a car here at the start of the new year and had a really good experience. Brian, the general sales manager is top notch. On my first visit, he was the first to greet me and we had a nice conversation together. Very approachable and eager to answer any questions. He didn’t use any pressure tactics and was so easy to work with. Throughout the buying experience, I got to meet numerous people at the dealership and surprisingly had such a good experience. Sure, you expect it from a high line dealer but I didn’t have the same experience at two others that I had visited.
Brian, keep up the good work!

I bought a used Honda Accord here almost exactly two years ago. It escapes me how I didn’t write a review until I live in NC and its been forever… but I guess a two year later perspective is also valuable. Clearly they had my car because it was a trade in. It had extremely low mileage for a 2005 (less than 50k). They were transparent about the carfax, answered all of my questions, and gave me a price significantly below BBV. They also gave me a new set of tires. I was a student without an income and the Finance manager fought to get me a loan without a cosigner since I put down a large down payment. Its been two years and I have not had any mechanical issues or non-​standard maintenance complaints. They knew exactly how to direct me to pay taxes/​register my car since I was a MD resident buying a car in VA. I highly recommend Passport Infiniti!