Nova Patient Care

Dr Greenberg is great. The admin staff definitely need to improve, as they are somewhat Kafkaesque. But it’s worth the great care from the doc, and the onsite testing, to go to this facility.

This review is about the HORRENDOUS customer service, especially from a man who is behind the phone at the front desk, making appointments and getting calls, who clearly should NOT be there. He was inpatient, rude and actually hung up the phone on me. Only went there twice, but after this, I’m not going back.

I came here as a new patient for an annual pelvic exam with Dr. Daza. All aspects of this office visit were very, very poor. The doctor was not actually in the office the first time I made my appointment: I should have taken this as a red flag and gone elsewhere. When scheduling a second appointment, I was scheduled at the Falls Church location without being notified that the location had changed until I received an automated email. The nurses/​technicians/​admin are extremely uninformed about any questions related to what is included under «preventative care».
The sample from the pelvic exam was sent to a lab that was outside my insurance network and I am still working with the lab and my insurance to get the bill covered: something that should never have been an issue. On top of all this, the sample was not tested for STIs, only cancer/​abnormalities: I didn’t know I needed to tell them I wanted this to be tested as well, Dr Daza should have known enough to ask.

I’ve used this clinic for my annual check and cannot be happier with both the doctor and the customer service. I’ll get back to them whenever it’s needed.

The convenient nature of this office is what brought me in. The first time I went in the front desk staff didn’t ask me anything. It was up to me to say that I was a first time patient and asked if I needed to fill out any paperwork. Only then did they say oh yes we need you to do this. That was the first red flag. After my initial appointment the doctor gave me an antibiotic and asked me to come in the following week as a follow up appt. After a few days on the medicine I was having negative side effects and called to ask to speak to the doctor. The front desk staff said there was no way the doctor could talk on the phone, even though I only wanted to know if I should stop the medication or continue. Finally they said the doctor would call me at 5:30…she never did. I went in for my follow up – the only thing the front desk staff said to me was your co-​pay is $ 15. No greeting or anything else. Then a guy dressed in scrubs says to follow him for blood pressure and weight. Not once does he introduce himself or tell me who he is. Then he brings me into one of the rooms and says why are you here today. Umm, because the doctor asked me to do a follow up?! No one had any idea why I was there. A different doctor comes in and also doesn’t know why I’m there. After explaining how frustrated I was with the service and everything even he said the staff there is awful. He had nothing to say and he said «I’m not even sure why you were told to come back.» What kind of office is this?! I urge you to find somewhere else.

First time to any hospital/​urgent care in over 8 years. I had to go because of a baseball injury, deep cut wound, and felt stitches were needed. Just walked in, filled out two pages of forms and was seen and stitches in under 2 hours. Extremely polite front desk, clean, very nice nurses and one of the best doctors I’ve met, Dr. Cook. I have a lot of anxiety over hospital visits because of wait times, poor facilities, and care technicians who hate life in general. They eliminated all of that. Parking was free, location is convenient, and a great experience.

The service at this doctor’s office is subpar, worded LIGHTLY. Previous reviewers are spot-​on with the kind of run-​around this office will give you in order to turn a profit.
According to Virginia law § 32.1−127.1:03, medical records are the «property of the provider maintaining them». As a patient, you must provide written request for release of records (dated and signed). Upon receipt of such a request, the health care provider has 15 days to do one of the following: (1) provide copies of the record; (2) inform the requester if the information does not exist or cannot be found; (3) inform the requester of the provider who now maintains the records; or (4) deny the records for specific reasons outlined below.
§ 32.1−127.1:03 also says that a physician or clinical psychologist may make a notation in a patient’s record that furnishing of the records «would be reasonably likely to endanger the life or physical safety of the individual or another person.» If a patient’s request for her record is denied for this reason, the provider must permit the record to be copied and reviewed by another provider, selected by the patient, of similar background and that practitioner may make a judgment as to whether the records should be made available to the patient. (Source:
)
David W. and Diana P. take note: You DO NOT have to schedule another appointment to learn your test results! Make a request in writing (dated and signed), and they are obligated BY LAW to respond. Diana P. if they claim the information «cannot be found,» you have evidence they received your x-​rays digitally next day. You may have a medical malpractice lawsuit if you sustained long-​term health issues resulting from the above.
KNOWLEDGE IS POWER. YOUR HEALTH IS PARAMOUNT. Don’t let yourself be fucked over!

Kind of surprised to see bad reviews — I went here and had a great experience. Facility is new and lovely. Parking was free and easy. I saw Dr. Greenberg who was on time. I’ve seen him in Falls Church in the past. He was as charming and hilarious as always. Don’t expect boring and if you’re super proper (uptight) he may not be for you, but I like the the straight talk and he’s a very smart dude. Super helpful and compassionate with a sense of humor.
My tests were handled quickly and efficiently by their tech, who took blood and did a great job not hurting me. I didn’t even have a bruise which is more than I can say for labcorp.
The new location is very convenient. Can’t speak about the other doctor but Dr. Greenberg is great. Highly recommend.

My husband and I were not impressed with this practice (or with their other location on Payne Street in Falls Church). Two of the doctors, Greenberg and Daza, have great reviews on ZocDoc. However, their response to my husband’s «abnormal» blood test results was to refuse to tell him anything over the phone (because they «had to talk to him in person»), which made us pay another copay while thinking for 24 hours that he might have cancer or something serious, only to find out that he has low Vitamin D and high cholesterol — info that could have been delivered perfectly well over the phone, and saved us unnecessary worry.
Also, they were very eager to recommend an otherwise-​healthy guy in his thirties take prescription meds for things that are easily fixable by diet and exercise. Really?
Finally, their front desk staff (at both locations) is truly awful. They directed me to fill out some of the medical history forms incorrectly. They messed up when my husband’s appointments were, twice. And just now he received an appointment confirmation from them through Zocdoc, for an appointment we never made at all.
We won’t be returning.

This doctor’s office is very new and convenient, and the facilities are very nice. But I was outraged at their withholding of my lab results. More than a week after getting my physical done, I still hadn’t received a call with my results. I called THEM, and found out my lab results were in and there was something abnormal.
I asked what was abnormal. They said they would not tell me without me making another in-​person appointment and making me pay another co-​pay. I strongly feel that this withholding of my own medical information was a violation of trust and just a way to make another buck off patients. After reluctantly paying the co-​pay and waiting in their office half an hour, they finally told me the abnormality was vitamin D deficiency, which I had told the nurse practitioner about during my physical. What a huge waste of my time.
I’ve never had a doctor do this to me before. It’s a shame offices like this one feel they need to waste patients’ time and money in order to make a buck.

I have never had such a horrible experience at a Doctor’s office before. The office manager and staff gave me a slip of paper with 2 locations to get xrays done. Luckily, I noticed one of those only did MRIs and I only needed an xray. Unfortunately, the other location they gave me, in Bethesda was RELOCATED. I travelled an hour and a half by metro and 20 minutes more by foot on my hurt foot to get to a location they had given me, and it was CLOSED. That’s right, as in, did not exist at that location but was in ROCKVILLE.
So, I called it quits for that day and decided to get an xray done the following day. I navigated a very confusing situation between GW Radiology and GW Imaging, which for whatever reason are two separate locations. I went to GW Imaging, gave them the doctor’s order, had the xrays done. I didn’t have a copay at the Radiologist and I asked for a receipt but they didn’t have one to give me.
Over the week I called several times to follow up about the results with NOVA, to no avail.
I had had a podiatrist appointment that Thursday set up, but I cancelled it on Tuesday or Wednesday, because I wanted to avoid outrageous co-​pays and because I had done my due diligence and gotten the xrays done as soon as I possibly could. My mom (a DR. told me they usually only take a couple of days-​max). Dr. Greenberg had told me that he would be able to interpret the xrays, and that going to a podiatrist might be necessary, but not necessarily. I took that to mean he would review the xrays, and if there was a problem then I would then go to a podiatrist.
Then I get a call over a week later that said «the results were in.» I took that to mean, my xray results were in because, well, the whole purpose of the visit was to check out my hurt foot. I was told by the Alexandria office manager that «I should come in today to talk about the results with the same doctor.» I took the words «same doctor» to mean the doctor I had previously. I’m on my way to the appointment when I get a text message saying I had an appointment not with Dr. Eran Greenberg, but with another doctor I had never seen before. So much for a follow up.
I called back to figure out the discrepancy and the office manager told me he never said it would be the same doctor, and that he never said the xray results were in, just the lab results. So I’ve already put in another several hours trying to get to the Alexandria location that same day and countless calls later, only to find out it was a brand new doctor and that the xrays were not in-​but my labs were and there was a problem. Fabulous. My foot still hurts like hell, and something else is wrong with me too.
After substantial grilling I was able to find a way to follow up with the Dr. I had seen by making a new appointment at the Falls Church location. I took a cab there and back because unlike the Alexandria location, its nowhere near a metro. The Alexandria office manager had made the lab results sound urgent, and as though it was necessary to see a Doctor immediately.
I should say at this point the Alexandria office had waived the co-​pay because of all of the problems and back and forth. I was appreciative, but still pretty annoyed about the whole situation.
When I finally saw the Dr., turns out, while the lab results showed a problem, it was by no means an urgent situation-​I got a non-​urgent slip to follow up with a specialist at my convenience. And still no xrays. When I spoke with the Dr. I told him how frustrated I was that I had cancelled my podiatrist appointment because I did these x-​rays and he basically said to me – well you have to go to the podiatrist anyways so you shouldn’t have cancelled the appointment. Great.
I still kept pushing about the xrays – where were they? The Doctor said GW was notoriously bad. The office manager told me I had to call and make a special request (note he only told me AFTER over a week had already gone by). Another nurse told me the Dr. could put in a special order.
So I sit down today, spend about a half hour on hold trying to get back to the xray place only to find out that the results were sent out, immediately, electronically to the location noted on the Dr’s order. So now I go back to calling NOVA and try to piece together what happened. NOVA Alexandria keeps pushing me-​asking for all sorts of names, dates, phone numbers yada yada yada. I got into a screaming match and used a curse word (which I admit was out of line on my part) because I was so fed up with them trying to make me do their job for them.
So here I am, 9 or 10 days later, no xray, no results, no podiatrist and a foot that still hurts. Oh yeah and I’m going abroad today. Fabulous.
My final comment is I RARELY have any communication issues. I am clear and direct and ask good questions. I listen, have great recall, and follow up. And certainly, I have no plans to return to NOVA Patient care.

It was my first time there. The guys at the desk were nice. I don’t feel that I got the best care. I didn’t get to see a doctor. I only seen the N.P. she didn’t give me the attention that I feel I deserve as a patient. I walked out pissed feeling like I wasted my time and money.
Hopefully, if I have to go back I will have a better experience and get better treatment.