Modern Diaper Service

I really love Modern Diaper. They are exceedingly professional and friendly, their service is great, and it’s quite affordable. My daughter is ten months old and we’ve been using the service since she was a newborn. I highly recommend Modern Diaper for anyone who, like me, wants to do cloth diapers but doesn’t want to deal with cleaning the diapers herself. Great company!

I have been so impressed with the professionalism of this company! They were easy to set up an account with and very reliable. They offer a better deal than other diaper services in the area and they don’t require you to purchase your diaper pail… you simply rent it for the duration of your services. Your first order even comes with a free newborn diaper cover. Highly recommended!

I am currently using Modern Diaper Service for my infant. They are great! I have recommended them to every mom I know if the DC area. Our driver is the best, very helpful and drops off/​picks up at the same time of day. The diapers are absorbent and clean and your first delivery comes with a diaper cover. I also thought the folding techniques were helpful. I also used the Modern Diaper Service for our daughter.
I can’t say enough for having conveniences as a new mom and having an affordable diaper service in the area has been a life saver. Their website isn’t very helpful but Dennis is the person I always talk to on the phone and he knows it all!
Additional info:
Used them for both of my kids
I live in a condo and they deliver and pick up from your unit door
Very flexible about rescheduling drop off/​pick up
You can order more diaper covers from them (cheaper than Amazon)
1^st delivery comes with a container to hold the dirty diapers, diapers, a cover and instructions
They will deliver prior to your baby coming so you can set up your changing area before baby comes!

I recommended a diaper service to my daughter-​in-​law because of my great experience a generation ago. Unfortunately, Modern Diaper Service, in Alexandria, is awful! The diapers are raggedy, with holes in some of them. They have faint stains of feces on many of them. I even washed some of them before I felt comfortable using them on my grandchild. And they smell of formaldehyde, not a fresh laundry smell. What a disappointment! Would not use them again… better off doing them yourself!

My daughter recently had twins. The owner is super and has gone out of his way to be of assistance. A couple of days ago I ordered long distance a set of diaper covers. I was not sure they would even call me back… but they did and they were wonderful and went out of there way to please me (and my daughter), great communication and great service. As a mother of twins myself, I appreciate what a diaper service can be for new parents. This one is superb. Since I was there for the birth, I saw the quality and service first hand. If you are looking for a service like this, this is the place to go. Thank you Modern Diaper Service of Alexandria!

This update is a little overdue. They were really easy to work with and we were very happy with them when it came to our son, so much so that we’re using them again for baby number 2 that’s due this May :)
Dennis is very nice and it was really easy to cancel the service once we moved on with our son. I’m looking forward to working with them again.

Modern Diaper Service is wonderful. They delivered everything we needed to diaper our newborn daughter right to our door for less than it would have cost about the same or more to put her in disposables (based on 110 a week). When we ran through about 50 of the 70 diapers in 2 days they even made an extra delivery (we eventually got up to 110). Dennis is always helpful and is very responsive and you can adjust your count anytime right up until your delivery day. In three months our baby has never had a rash or a blow out –we just use the prefolds in thirds and the inexpensive litewrap covers — she has blown out pampers when we’ve run out. The diapers are easy to just throw in the cover in thirds, although recently we discovered using a snappi and taking extra time to ‘fit’ the diaper will save your covers from needing to be washed as often (which you have to do yourself). They’ll deliver the deoderized pail, plain old diapers, and a cover (make sure to buy 4 – 6 extra though) while you’re still pregnant and you just call them once you have the baby to start the service. This service is an astounding value and simplifies everything about diapering (the choices in diapering are mind boggling, forget building a stash and just go with this time-​tested diapering). You would have to pay me a lot more than $ 20 a week to haul around and wash ~100 disgusting diapers. I just pray for the driver everytime we have a pick up that that trash bag stuffed with 110 dirty diapers holds until they get it back to wherever the miracle happens that makes these things clean again.
I am really sad to cancel this service as our daughter’s day care won’t cloth diaper, but over the last few months I’ve built up the confidence and knowledge to be able to figure out how to make cloth diapers work for our family (part time). Dennis has been really helpful with the transition, even though he knows we’re cancelling — true customer service. I would definitely recommend doing this service if you are even considering cloth diapers — you don’t have to make a big investment to try it and during the first few months when there are so many diapers and you’re home most of the time anyway it just makes the most sense.

I’ve never been treated as badly by any business as I have been by Modern Diaper Service! I’m still in shock at the deplorable customer service experience I had with them today.
My son is cloth diapered back in California, so I ordered a week of Modern Diaper Service while I visit family and friends in my native Maryland. I told the person I ordered from that my son weighed 12 pounds (this was two weeks before we were arriving, so he’s even bigger now). By that point he had been in regular-​sized diapers from our local diaper service for a few weeks.
When I arrived at my parents’ I saw that the diapers that had been delivered were newborn size, and they were very, VERY thin (about half as thick as the diapers from our service back home). I could barely close them, and could not fold over the front to provide adequate wetness protection. In four diaper changes, we had three massive leaks. I am an experienced cloth diaper user, and have never had leaks like this at home.
I called Modern Diaper Service to ask what had happened, and was treated with absolutely appalling rudeness by the guy on the phone. He told me that the newborn extra-​thick diapers are standard up to 17 pounds — if these are the extra-​thick, what do the regular newborns feel like? I was told that I could drive to Alexandria and pick up the larger size, but being in Montgomery County with an infant and a lot of people to visit in a short amount of time, I don’t have the time to drive to Virginia. When I said that I couldn’t do that, the guy started complaining that I had called too early (yes, it was 7:30 a.m., but he was at work AND picked up the phone, so anything after that was fair game!).
I asked for a refund. I was told that if I left the rest of the diapers clean, he would «think» about refunding me half of what I paid (so there was no guarantee I would get ANY refund). I said I didn’t think that was fair, because I had only used five diapers and would now have to buy enough disposables to last the week, and that’s when… I got banned! Yes, the guy told me that I was now banned from ever using the service again, and that I would not be receiving ANY refund.
No one has ever spoken to me that way, and certainly not a business of which I was a paying customer. I think my request for a refund was reasonable — I realize that they took the time to deliver the diapers and will be picking them up next week, but I’m just not satisfied, and I have very valid reasons.
I grew up in Maryland and have many friends here who are thinking about using a diaper service, and while I have been pushing the use of cloth, I will be telling them NOT to use Modern Diaper Service. So while MDS might only have been out $ 16.50 if they had just given me a refund and not spoken to me so rudely, they are now out countless customers I could have sent their way.
In the end, I have been using the diapers, with one folded in thirds inside as a liner. This has left me with only half of the 60 diapers I ordered, and they still leak, but I suppose it’s better than using all disposables.