Mattress Warehouse

I went in to test out mattresses on Saturday. I explained to the saleswoman that I hated my current mattress and wanted to see what other options were out there. She showed me a few different options, and I really liked one of them. But, when it came time for me to go she got really pushy. She started offering me lots of deals and freebies. I didn’t have time to actually receive delivery of a new mattress anytime soon, except on the upcoming Monday. When she said she could have it delivered on Monday, I was sold. I really liked the mattress. She threw a bunch of extra «freebies» in (which actually weren’t free — she subtracted the price of the pillows, for example, from the price of the mattress. This would have screwed me if I wanted to do a comfort exchange for another mattress because the price I paid for the mattress had been lowered significantly to compensate for the «freebies.»). But — I didn’t really care because the mattress was really comfortable and I was going to get it on Monday.
Monday morning, my only day off for awhile, came and went without a call from the delivery guy. I called the store to ask when I could expect delivery and the guy who answered told me that the saleswoman called me on Sunday to tell me that they didn’t have the boxspring in stock and therefore couldn’t make the delivery. I never received a call on Sunday: no call and no voicemail. Irritated, I told him that this was literally the only day in the near future that I could be home to accept shipment. He offered me $ 300 off if I took shipment another day. I told him I would come to the store for a refund.
When I arrived at the store, he offered me $ 700 (yes — SEVEN HUNDRED DOLLARS) to accept delivery at another date. Meanwhile, the saleswoman who sold me the mattress sat in her chair playing on her computer and refused to look at me. They finally put in the paperwork for a refund, which I am entitled to — since nothing was delivered as it was supposed to be.
Long story short: go elsewhere. These people will promise you the moon and then they literally won’t be able to deliver it. They are unprofessional. Don’t waste your time.

We purchased this mattress and was told it would arrive on Tuesday. I asked if I could pick it up that following Saturday. When I arrived with my «pay by the quarter hour» movers I was told the mattress was not there. The guy helping us that day, Phillip, was not concerned about our issue at all. Because of his IDGAF attitude we did a refund and left to purchase my mattress from Sam’s club in Potomac Mills (I am very happy with the Sam’s club purchase). His laxed attitude toward the manner confirmed for me that this probably happens often.
A week later the money was never put back on my father’s credit card. My father called the manager Tyrek moaz. He kept dodging my father. First it was I will call you back in two days, then one day, then eventually no calls. In the midst of this dodging the manager resent the refund… still we did not get the money back. I eventually went back to the store and the gentleman who originally sold me the mattress, Xavior, was very concerned and resent the refund. He then ensured he would contact me when the money was about to go through. He called and everything was handled 3 days later. The day I dealt with Xavior the employee, Phillip, was working as well. The whole time Xavior was handling my issue Phillip was sitting behind him, Popeye’s chicken on his desk, legs crossed, and texting on his phone. He still was showing no concern for my issue. I told him how his demenor was a put off, his comeback still showed he could care less.
Ultimately it took us 4 weeks to get our money back. It was a horrible experience. These guys are not mattress experts, they have to go back to a book to check every bit of information. They aren’t concerned about your money (except Xavior), they treat you like crap. I’m not even sure how this location is even still open. Just stay away.

Just don’t go here, or any Mattress Warehouse, please, for your sanity.
–They will verbally abuse you at this store — you can count on it.
–We have learned through our experiences that Mattress Warehouse in general sells defective mattresses at a huge markup.
–They will not follow up on your order, notify you of any changes or care at all about your purchase the second they get your money.
–They will get your delivery date wrong — multiple times — and never notify you so you will be stuck at home 7am-​5pm and waste a vacation day for nothing.
As far as I’m concerned Mattress Warehouse has literally stolen our money and allowed their employees to verbally abuse their customers. Incompetent and do not come anywhere near the basic standard of the golden rule or treating people with a sliver of respect.
Got a Sealy mattress from Sears for $ 200 and it is by far a better bed than our $ 800 Serta Mattress Warehouse bed. Go to Sears — better prices and better quality — AND no verbally abusive store managers.

STAY AWAY FROM THIS MATTRESS WAREHOUSE LOCATION! Not sure the others are any better based on the delivery service I received, but the manager at this store defines horrible customer service.
After online research, decided to start our mattress shopping at Mattress Warehouse. Pickett Street was the closest brick and mortar store location to test the mattresses and decide which we wanted to purchase online. After talking to the salesman fell for the pitch that it was better to buy in store since then we would know exactly what we were getting. Boy we know now! We got took and received a horrible customer experience throughout the delivery attempts and no support from the store either.
Purchased an iComfort pillow top king size mattress, box spring, deluxe mattress cover and deluxe mattress frame… priced way above what we had expected to spend… fell for the sales pitch… really wish now that we had just walked out the door. Took a day off work for delivery scheduled on a Tuesday. They couldn’t tell us the delivery time window until after 8am day of delivery… turned out to be between 1−4PM. At 1PM received call from delivery driver that one of the box springs was very damaged; well beyond what they would «normally» just offer a discount. (REALLY…on a $ 3,000 bed you offer a discount on a damaged new mattress). He offered to deliver the rest of the bed (REALLY?) He apologized and told me I needed to call the store to reschedule another delivery date. Since I had already taken one vacation day for delivery, I wasn’t excited about taking another. I called the store and was told that they couldn’t reschedule until the truck returned to the warehouse sometime that night. They were very sorry, they couldn’t offer any accommodation; i.e. guaranteed delivery time window. The salesman/​store manager wasn’t available that night. I was told he would be advised of what happened. I never received a call from him.
The next date that I was available was over a week later on a Saturday. Again had to wait till 8am day of delivery for delivery window. This time delivery was to be between 2−5PM. When driver arrived, I learned that he was not allowed to remove my old bed… the salesman had told me that they would set up my old bed in my guest room. After much discussion, the driver agreed, against company policy to move the mattress only, to the guest room; but not the box spring or frame and not set up. When he brought in the deluxe bed frame it was discovered that the parts were not for a king bed frame. He called the warehouse to inform the manager and handed the phone to me. The manager asked me what was wrong (REALLY?) I refused the bed frame and the driver suggested setting up the new bed on my old, but perfectly fine bed frame. I was instructed to contact the store to again arrange for another delivery date for the deluxe bed frame (REALLY?)
I’ve just returned from the Pickett Street store where I spoke with the original salesman/​store manager. Not one apology for my inconvenience. When I requested cancellation of the deluxe bed frame, he icily processed the request and informed me that the refund would be handled by home office and take 1 – 2 weeks to credit my account. When I asked if they had a standard king frame in stock that we could take home with us rather than wait for deliver, they had one for $ 149, which they were able to sell to us and charge immediately. When I mentioned how embarrassed I was about asking the delivery men to move the old bed and learning that it was against company policy; he said it wasn’t. I told him the warehouse manager I was asked to speak with had confirmed, that it was, in fact, against company policy. Again, no apology. When I asked if their current sales promotion offer for iSeries (discount and free box spring set) applied to my purchase, he said no; the mattress type we purchased wasn’t included.

This place is ridiculous! We had done our research and decided to visit Mattress Warehouse on Pickett Street along with a competitor in our search for a new mattress. Our salesman was far too pushy, and we got the feeling right away that the prices where about double of what they were advertised as. On the up side, we did find a mattress there we were both happy with. However, forgetting to bring a pen and piece of paper, I pulled out my phone and took a picture of the sales sticker. That’s when the salesman politely told us that there were no pictures allowed. I politely replied that that was the most ridiculous thing I’ve heard, and we left.