Master Roofing & Siding

I highly recommend Master Roofing for several reasons. First, their customer service is some of the best in the industry that I have experienced. Second, they responded quickly to my request. Third, their inspection report and pricing was fair and accurate.

I contacted Master Roofing to get a bid on replacing the roof on my 90 year old home in Arlington. Rick came out and looked it over and told me my roof was good for another ten years. I showed him where I had a spot on my second floor where water was apparently leaking in. He got his ladder out climbed up my very steep roof and identified two nail holes that he fixed on the spot with some silicone he had in his truck. No charge! This man is a gentleman and takes pride in his profession. I highly recommend Master Roofing. Rick had some shingle samples and we went through the benefits of each type. Looks like a thick architectural shingle is the best value for the money. If and when I replace my roof they will be my choice.

I have used Master Roofing for many years for both the flat roof and the sloped roof on my house. They are fast, reliable and reasonably priced. As a family owned business they seem to make a special effort to keep their customers happy. Highly recommended!

Contacted them as VA home inspectors do not perform roof inspections (a separate issue in itself).
Friendly enough and set a guy out to look quickly. It was March-​ish and we’d had recent snow.
That’s where it goes downhill. My inspection report was really a services report. The guy who called explained that I could go with two different types of roof work, one would be more of a temporary fix the other would be long term and how much they would cost. I explained to him that I had requested an inspection and while he seemed confused his response was it looked okay.
Then the kicker. I received an invoice for $ 125. A fee which was not explained to me at the time of appointment. I called and spoke with the office and they basically said I was SOL. They made is sound as though any sales call was billable. Not sure if that is an industry standard or not. Either way, not happy, I figured since I requested an inspection, and am paying a fee for it, I should get some sort of inspection report. I got one. Months later. After a couple invoice demand notices. The inspection report was two lines to the effect of minor damage, could be problems under edges, this is not an inspection or warranty. Such as it was, I begrudgingly paid the invoice (the original call was March and all this wrapped up last week).
They may actually do good roofing work but the whole experience left me with a bad taste (and concerns about potential hidden charges) so I’ll be talking to the plethora of other providers to have work done.