Kingstowne Carpet & Upholstery Cleaning

The owner did a great job at communication of the process. The rug that he had was not a cheap or inexpensive rug. It was cashmere and silk and he removed the dog stain to the point where it wasn’t there. Very professional, courteous and prompt. He also gave a great deal for a CASH payment option. The return time was also earlier than anticipated.

Excellent customer service! I called last week after deciding at the last minute to have a 100% wool 9×12 carpet cleaned before moving. Steve replied by text within minutes and came a few hours later to pick up the rug (Saturday morning). We just get it back, as promised, on Thursday morning, just in time to load it into the moving truck. I haven’t seen the cleaned rug, but trust that it’s in great shape so I’m giving 5 stars in advance. Steve couldn’t have made this a better experience — highly recommend!

Kingstowne Carpet and Upholstery was the easiest experience I’ve ever had. Very quick appointment, easy communication with no drama. They were right on time, professional, and the work was top notch. I would absolutely use them again. Thank you so much for making this one of many tasks easy, and painless!!!

I had fantastic service! The owner, Steve, is very professional, personable, competent, and quick to respond. There were no unpleasant aromas lingering in the air after the cleaning, and I was extremely impressed that he was able to remove stains that had been there for quite some time. My couch and chair are cream colored and once we started having children eight years ago, well, you can guess the rest… here come the stains. Our furniture looks as good as new! I will definitely call Kingstowne Upholstery to clean our carpets as well.

Steve was so easy to coordinate with from the start to finish to clean a 9×12 ft area rug. My husband and I recently moved, and he was able to pick it up at one location, and deliver (on a holiday in the snow!) at our new home. After dog stains, dog hair, tons of foot traffic, etc., I did not know this rug could come back to life. It is so gorgeous — prettier than when it was handed down to us. I thought the rug was smaller than it is, and he didn’t charge me extra for the actual size. I did shop around for quotes, and his has the best prices, and the quality of service does NOT disappoint.

Fantastic service! After reading the Unilocal reviews, I contacted Steve and he came over very quickly to pick up a 5 X 8 Persian rug. They did a great job cleaning it, and he delivered it back the next week… arrived at the time agreed (both times) and kept me posted via text. He also gave me lots of tips about rug care and cleaning, and the price was extremely reasonable, can’t beat it! Seriously, if you have rugs that need cleaning, call Steve.

I had great service from and communication with Steve and would recommend him to anyone. I brought two handmade and «antique» (in the sense that they had been previously used) rugs home from Morocco. They are roughly 4×5 feet each. I left a voicemail with him early on a Saturday and we arranged for a pick up and price within an hour. He came to pick up the rugs and delivered them personally the following Wednesday morning. His staff treated the rugs carefully but thoroughly and removed the musty smell. The original colors remained intact. He gave me some tips on cleaning and pet stains as I have a cat. I especially appreciate his prompt and honest communication. He really cares about good, honest service.

Terrible! Two big issues: one — He didn’t clean my sofa well. Its as though only hot water was used. and the ottoman which was suppose to be cleaned wasn’t touched. I discovered food stains on it after the cleaner left. When i called to to inform him about this he said he stated he DEFINITELY cleaned the ottoman and that what I saw wouldn’t come out. Well FYI i could scrape the food particles off with my nails so what type of low quality cleaning solution can’t remove what my finger nail can scrape off. He said he would make time to return to clean the ottoman and 90 days later he has yet to ‘FIND TIME’. Also, he swiped my card for payment using a square and i never received a receipt via email as promised. After repeated calls about a receipt I have yet to receive a call back. Guess they only return calls when money is going in their pocket. poor customer service to the max. Because I have no receipt i can’t receive reimbursement from the moving company who soiled the sofa/​ottoman during my move. So no thank you Kingstown carpet. I was fooled into using them because of the high ratings on this site. have no idea who is writing this reviews, but I am big on customer service and professionalism and this company is lacking in these areas AND they provide a terrible cleaning on top of that. I hope this review helps someone else spend their money elsewhere for a carpet/​upholstery cleaning!!!

Just used this company for cleaning apartment wall-​to-​wall partially covered with orientals. Great job, with attention to every detail, removed stains. Steve explained everything he planned to do before starting the work. Was fast but thorough. Great job in every way and a fair price.

Very friendly service– even picked up and delivered! I would definitely use their services again!

Steve worked a miracle on my carpets! My husband was certain we’d have to replace the carpeting in the master bedroom because it was so badly stained, but Steve was able to get the carpet looking better than it did when we moved in! I highly recommend Steve and Kingstowne Carpet. The price was more than reasonable as well.

Thank you Steve for making my move stress-​free! He removed all the stains: from red clay mud to various juice, soda and food stains. The carpet looks WAY better than it did when we moved it! He’s a great guy and professional! Only caveat: he likes to confirm via text. That works for me! Yay!

Kingstowne did a great job of cleaning our sofa cushions after a doggie-​do-​do accident. The guy who picked up the cushions showed up on time and was professional and respectful. They were returned to us in a timely fashion.

Great Service. Steve was very professional. Showed up as promised «on time». Gave advance notice prior to arrival. Did a very clean job, cleaned up, and was very pleasant. Very pleased to work with him.

Steve at Kingstowne is flat out phenomenal. He made things really convenient by coming to pick up and drop off my rugs. I have a massive 10×13 wool rug that according to Steve is thicker than 95% of rugs. He was on time for all appointments and did a great job. I felt the price was more than reasonable — especially for the convenience. If you need a rug cleaned you should definitely call Steve at Kingstowne!

After reading the glowing reviews on Unilocal,I knew this was the only place I could trust. After a painstaking one year renovation /​addition on my small home in Old Town (the new Harris Teeter that is being built from the ground up down the street will be open before my house is completed…), I needed furniture, rugs and pillows thoroughly cleaned.
Steve is so professional, explaining everything and giving me detailed instructions on the drying process.
I am SOOOO happy with the results, price and quality of work.
Also believe in supporting local businesses.
Steve is wonderful about communicating and responding to emails and texts.
Winner winner, chicken dinner!

Steve thoroughly cleaned the entire carpet in my 500-​square-​foot studio condo as I was moving out. He came on time and completed the job in about an hour. He quickly responded to my phone calls, emails and texts. I plan to use his services again when needed.

Steve showed up on time (a specific time, not a window!). He did a walk through to see what needed to be done and got started. An hour and a half later we have beautiful carpet with no noticeable stains. There was no up selling and the price I was quoted on the phone was the price I was charged. I would use him again and recommend him to friends.

Amazed at the results. Back in April, we had the carpet of our newly bought home cleaned by this company. When we bought the house, the carpet was filthy. There was also a huge red footprint on one of our carpeted steps, and Steve was able to get it out. Our carpet looks great now! We received great customer service. Steve seemed very knowledgeable and did a very thorough job. My husband and I were very pleased. We will definitely use this company again.

It is extremely difficult these days to find a business with excellent customer service. Not so with this company!
Steve makes that happen for Kingstowne Carpet & Upholstery Cleaning. He was on-​time for my very early Monday morning appointment, and he called beforehand to plan his arrival. He was also very accommodating to me, as I had to leave for work right after he was done. Steve was extremely personable while cleaning my apartment and explained all of the cleaning products he was using, and we chatted about our pets and families.
As far as the cleaning itself, Steve did let me know that the smell of the cleaning products would be strong afterward (i asked him to pre-​treat some cat urine and vomit stains for a price we discussed beforehand, and he even added on some surface cleaning in our main traffic areas in my apartment free of charge!) The smell was pretty strong afterward, and I needed to turn on the fan the next day, but the smell is not bad, nor was it harmful to my kitty. The price was also amazingly low for such a job well done! Great value.
I have recommended Steve’s business to all my friends, and plan to have him visit again for a deep cleaning later this month.