Jerry’s Ford

Bought the car here and have it serviced there– usually happy. They forgot to take off a coupon I gave at payment time. I discovered the gaffe once home and they corrected right away when I called.

AVOID! Outdated, adversarial sales tactics. Too many salesmen and very few customers is a bad sign.
We knew exactly what we wanted and were determined to buy a new car that very day, but Jerry’s bungled an easy sale by being stubborn and inflexible. They would only apply Ford corporate discounts, but absolutely no give from the dealer at all, even on a leftover prior year car that they have to get rid of.
Here’s their process: A parade of managers, each one of higher rank, tells you it’s a great price and you should take it or leave it.
So we walked out.
We went to Pohanka Honda in Chantilly. The difference was night and day! The atmosphere at Pohanka was bright, energetic, and positive, with happy employees. It’s obvious they have supportive management and coaching in people skills as well as expert knowledge of their products. We were treated well and they negotiated in a friendly manner to win our business. Soon we had a great deal on a brand new, fully-​loaded car. Here’s the punchline: We actually spent more than we would have at Jerry’s.

Better than Rosenthal, but still very pushy with the hard sell. Friendly salesmen became angry and hostile when I started expressing doubts about the price and condition of some of the cars. Pushy, aggressive, mean salespeople do not make me want to return. I will take my business elsewhere.

I’ve bought 3 vehicles from Jerry’s over the years and have always found their service department to be first rate, professional, and courteous.

I felt very comfortable working with our assigned sales guy, Mohammed (Mo). He was very helpful and I felt the price they traded my car for as well as the price of the F150 was priced very well. They were very welling to work with me and get the truck at a price we could afford! I would highly recommend. Thank you!

I’ve purchased four cars from this dealer over the years. The staff is always good especially the service department. I go here even though there’s a closer Ford dealer. They aren’t nearly as nice as Jerry’s Ford.

I want to preface this review by stating everything is in my opinion only and based on the perceptions of my experiences.
In my lifetime, I have purchased four cars from different dealerships: my first was a gently used Toyota Camry, the second was a gently used Jeep Wrangler, the third was a gently used Cadillac Escalade, and my most recent was a brand new 2015 Ford Flex from Jerry’s Ford.
This was a monumental moment in my life, as I had never purchased a brand new car. The salesman and manager did everything to make sure I got the car model I wanted and the payments I needed. It wasn’t until after I walked off the lot that everything went south.
I immediately noticed there was a defect in with the passenger visor (the screw was jetting out). The manager said he would have it fixed (free of charge) and even offered me a free car wash for my time (I tipped the car wash people $ 20 for doing such a great job).
The service department operates during business hours and I didn’t want to take off work, so I postponed getting it fixed. Next thing you know (three months after my purchase), the steering wheel of my «new car» starts making a grinding sound when I turn and the breaks start sticking and making grinding sounds as well.
I was so upset! This was supposed to be a brand new car, my first, but one thing after another was falling apart! I called the service department, obviously upset because I’m making payments on a «new» vehicle that has had more issues than ANY other used car I have purchased combined!
At first I didn’t receive adequate customer service from the service department. However, the manager got involved and took care of EVERYTHING. He personally supervised the repairs and ensured that the quality of customer service improved.
I am now confident that if anything goes wrong with my new car purchase, Jerry’s team will take care of it! I still love my car and I’m glad I made the purchase.

Should have read the reviews in Unilocal first. My experience is solely based on service department. I came in at 0915 for 0930 Appointment for an oil change dubbed «the works» for 39.99 — 10.00 rebate making it = $ 29.99. Great deal right? well first of all i dont know if making an appointment makes any kind of difference. for that service i waited for almost 3 hours! on the 2:30 mark i was called and told me that i nneded to have something done and on top of that some recommendations that will cost me $ 1500! well guess what? i may have some of those done on the spot if i dont have to wait 2 hours and 30 minutes to begin with. I decline! this is my week end and i should be doing other things by now, that is why i opt to make an APPOINTMENT! Keyword: APPOINTMENT = arrangement at PARTICULAR time.
Secondly i didn’t get a written estimate for the work that i was there for (oil changed) although its posted that any work over $ 29 should be written up. With that being said i was charged initially for $ 65.00! i told them i had a coupon and it was readjusted for 55. hmmmm okay
all in all. meh! experience, i should just went to drive thru oil change station that charges the same instead i wasted 3 hours of my time. so disappointing. WILL NOT BE BACK

My experience was exceptional at Jerry’s. I swore i would never go back to Sheehy Ford after a bad experience in 2007. It was night and day between them and Jerry’s. Dan C answered every question I had about the Limited Edition 2016 truck that i ended up ordering. Once it came in Dan went over every feature and option. The dealership experience has been great so far as well. Definitely recommend Jerry’s to my friends. Since taking ownership they followed up with me to ensure I was completely satisfied.

If your looking for a new car or truck jerrys is the place. received the best deal from my salesman Dan and management. Staff was very knowledgable and friendly and I would recommend jerrys to all my friends and family

Great service with easy, in-​and-​out convenience. No surprise add-​ons, either!

I should have heeded the negative Unilocal reviews. First let me say… they gave me a terrific price on my ideal car and that part was so low pressure and friendly. I had such high hopes! Then came… the tradein and financing. Like other reviewers mentioned, they lowballed my trade so much it was really insulting. Like they don’t know consumers have access to all kinds of pricing tools and know when they are being completely fleeced. Then made lame and untrue excuses to my face. I was so disappointed. Not that it mattered after that, but they backpedalled on their «great» offer when I said I wanted the 0% financing offer. Oh, but didn’t we tell you — if you do 0% financing the price of the vehicle suddenly goes up.
Why do dealers continue to use such poor consumer practices? Times have changed. I was ready to buy on the spot, and they lost me forever.

I recently was in the market for a new car… not by choice, thanks to a suicidal deer! Even though I was frustrated with having a car payment again, dealing with Jerry’s Ford made the car buying experience really enjoyable (I didn’t realize that was possible!).
I first started online with James and Lisa (Manager). Together they worked tiredessly to find me the best car for the best price. They even drove 200 miles to pick up a car only to find out it did not have one of the features my husband and I wanted. To make it right they gave me a great deal on an even nice Fusion. All in all, they now have a customer for life! I will be back one day to buy my Explorer! I cannot say how thankful I am to have them down the street from my house. They are a friendly, warm and inviting group to work with. I will be recommending them to all my friends in the market for a new car.
Thank you James and Lisa!

My experience was excellent! Mr. Daniel and Pedro went above and beyond to help me get the SUV of my dreams. They also treated my daughter so nice, and had goodie bags for her and other children as it was Halloween. Thank you again for going above and beyond for me!!!

I very rarely write a review but I think it is time to write one for Jerry’s.
I have purchased two vehicles here and had three friends, from my recommendation, buy vehicles from here. When all other dealerships failed to live up to online deals or adhering to USAA quoted prices, Jerry’s has delivered. Everyone I have recommended go to Jerry’s has thanked me and I plan to buy any future vehicles from there in the future.
Furthermore, the service department is fantastic. Since I have bought my cars from there, I consistently get coupons in the mail for free oil changes, tire rotations, etc. After having to pay more than $ 100 at other chain oil change locations, I refuse to get my oil changed anywhere else. I just got one today with tire rotation and it only cost me $ 62.
I would also like to take time to commend a man in the service department named Ty. He has always taken care of my vehicles and is extremely nice. When I showed up unannounced to get my oil changed he worked me in. He is always pleasant and is very nice to my dogs who usually ride around with me. I look forward to patronizing Jerry’s for many years.

If I had a zero I would provide a zero. Not only was the estimate done for the wrong engine it was $ 700 more than what I actually got the job done for. They quoted me $ 1,600 for a $ 900 job. They further quoted me on two other jobs double the cost that I was charged to get the job done elsewhere.
In speaking to the Service manager (Scott Bennett), he verified that his technicians did not quote me the correct figures on any of the repairs and were not knowledgeable of discounts available or current FORD policies, plus he told me that they overcharged me for the job they did do after he looked at the quote and what they charged me. NOTE: He also did not refund any monies for the overcharging. Or for the diagnostic fee that should have been rolled into the job they did complete.
When picking up my vehicle 2003 Ford Expedition, it took them 15 minutes to find it and bring it to me. Absolutely terrible across the boards. Unprofessional and incompetent in my opinion backed by a $ 600 bill for a job that should have cost $ 300. Do the math and save your money, go somewhere else. What they say about superior FORD parts, do your research and you will find the after market parts are actually as good or better.
AVOID JERRY’s FORD for any services. They will actively overprice you and will do nothing to correct their own mistakes.
BTW, I am a LTC in the Army, If they do this to a member of the Armed Services they will do it to anyone.
— — — — — DO NOT GO THERE, UNLESS YOU HAVE MONEY TO BURN — — — — — — — -

The service center staff Bill Ritenour and Tyree Alexander were very friendly and professional and on time. Very patiently they listen to my concern about my car.
The only thing I didn’t expect after receiving my car is that they didn’t clean it! Other dealers at least vacuum the front of my car, but this didn’t happen here.
Anyway I need to go back and show them my car after 1000 miles.
But in general I’m satisfied with their service.

Bought a new Mustang GT last year, I had a good experience, maybe that was just because I was excited to get a new sports car. The salesman was very nice, didn’t push or rush us, let me test drive as many cars as I wanted for as long as I wanted.
They installed the front license plate crooked, I didn’t catch it right away, but when I did they apologized and gave me a courtesy car while they fixed it for me.
Only thing I did not like was how they tried to sell a bunch of insurance packages afterwards, i get that all of the dealers so this, but the finance department sold me a tire insurance which was not what he said it was… probably my fault for trusting him because there was no paper work until after I left but nonetheless, he was very misleading when he sold it to me.

Don’t buy a car here if you plan on trading one in, they’ll completely lowball you well below the KB or ClearBook ratings as they try to compensate for the TrueBook car value they offer to make you think they’re giving you such a great deal. But just to back this story up, they’ll even try to say that the CarFax report on the vehicle is worse than what is actually reported and they’ll make up stuff about the condition of your trade-​in to de-​value it even more. I know because I had this car inspected by 2 certified Honda mechanics and pulled the CarFax report for $ 40 and saw that they were reporting BS on my trade-​in.
Also, there’s this guy named Joe F. Who’s got the personality of a wall and shouldn’t even be in car sales, no personality or charm, just a stone-​walled look that makes you feel uncomfortable from the minute you meet him. He’d be better off in something other than sales. And they lady head honcho isn’t much better.
True be told, shop around, I love Fords but would rather by elsewhere after my last experience.

I have been doing business with Jerry’s Ford since 2012. I was new to the area and needed some work done on a mid-60’s Ford Muscle car. After calling around, it was very difficult to find a dealer willing to work with me to get my car back on the road. Then, I called Jerry’s and got in touch with Bill Ritenour on who listened patiently and said he’d give me a call back. An hour later, he let me know that one of the mechanics in the shop was willing to take on my job. Since then, every car I have had that has needed any service has gone to Jerry’s.
Bill, and his commitment to his customers is what initially brought me into Jerry’s and kept me there as a customer. Anytime I needed anything done to a car, from an oil change to the replacement of wheel bearings; I knew I could trust him to treat me promptly and fairly. Unlike other dealers I have dealt with, when Bill says he will call you back, he does. When you ask him a question, he makes sure you get the best answer. If you have a concern, he addresses it. Not once did I leave unhappy after dealing with Bill. It felt great to be a customer, knowing I was being treated properly with the loyalty and respect.
I’ve dealt with a lot of mechanics and Ford dealers since I have begun driving. I have never seen anyone so eager to stand behind their work and remain loyal to their customers. If you have any issues with your Ford product, no matter where you bought it or how old it may be, give Jerry’s a try and ask for Bill in service; you will be glad you did.
This review is based on about 3 years of experience and was inspired by the Ford dealers in my new town which are not helpful at all. These dealers here made me realize how lucky I was to have Jerry’s so close. If you are at Jerry’s waiting for a repair, there are some restaurants in a strip mall about a block away which may make your wait more enjoyable.
For those of you with older cars, this is for you:
With my first experience, I had a 1967 Mercury Cyclone with a big block and 4 speed transmission which had been put together poorly by a previous owner. Dan, the mechanic in the shop, expertly repaired the car and got me back on the road. He made sure the car was safe and wouldn’t leave me stranded again. He had to spend a lot of time with my car, but his priority was making sure I was happy; and he succeeded. Dan has many years of accumulated experience with old Fords, including high performance Mustangs, and knows what makes them tick. If you’re new in the area and need a capable set of hands to get your car going, I recommend asking for Dan.