Import Auto Service

Absolutely awesome service! They got me in for routine maintenance on my vehicle. I was a little skeptical because it was in the back of a gas station, but the people were so friendly, did a great job and when I picked up my car they gave me gift bag with reusable shopping bag, mug, key chain and cloth to clean glasses. I was very impressed. Definitely going back here and recommending to all my friends!

Import Auto Service is fantastic! I have been a loyal customer for over 15 years. I started going to Import when I had a 1986 Volvo and needed my air conditioning repaired. I took it the dealer who wanted $ 2,000 to fix which I did not want to pay for something needed only during the summer. I always do thorough research and Import Auto Service had great reviews from customers and the Better Business Bureau. I decided to take my car to Import — to my amazement, the total cost was $ 800.00 and included some other services. That was the beginning of a great and long lasting relationship. Import kept my Volvo on the road for many years — I sold the Volvo in 2010 and the new owner still drives it and (on my recommendation) takes it to Import for servicing. Import now services my current Volvo. I trust Import completely — they are honest, ethical and are committed to providing quality service and having satisfied customers. The staff is always very friendly and courteous and the mechanics are experienced and knowledgeable. Import’s prices are significantly less than the dealers and they have saved me a lot of dollars over the years. I cannot say enough good things about my experiences with Import (in my 15+ years) and I have recommended many people to Import and will continue to do so. Thanks Import Auto Service!

Motorbike refused to start after filling her up. Guys let us use their equipment to help us fix it by the station. They even provided expert advice as we wrenched around. As good as it gets, and they declined payment. I’ll have my truck serviced there for oil changes and such.

So I went in to get a quick oil change and inspection and it took me over 2 hours to get the job done. In addition they rejected my car because I refuse to pay $ 16 for a light bulb that cost me $ 4 at the auto store. I fixed the light bulb and came back thinking all they would need to do is see the lights on and change the rejection sticker. Nope, they had me wait in line for another hour — the total time spent was 3 hrs. I have been coming to this location since 2007 and you would think they would extend me courtesies just from being a loyal customer. In addition, their prices have skyrocketed to the point I don’t even use their services anymore besides getting all change and inspections. If you are going to pay their current prices, you may as well go to a dealership or find any of the other mechanics in the area that will do the job at a cheaper price. Now about the customer service, the organization needs to learn how to implement personality and the ability to make the customers feel important; especially with the prices they are charging. However, to be fair, the only good customer service I have received from there on a continuous basis is from the tall African-​American guy that talks a lot, but clearly funny with personality. To say I am disappointed would be an understatement. I expect better from any organization that is taking my money. Especially when I’ve been giving you business for over 7 years. Please make adjustments!!!

Import Auto Service has been taking care of my BMWs for over 10 years. I know I can count on them to do the work right the first time and at a fair price.
Their experience and expertise allows them to diagnose issues quickly and accurately. And once they have done it, they are able to fix the problem right away and get the car back on the road.
I have referred their services to friends and neighbors who have also been very pleased with their own experiences and the work that they had done.
I highly recommend Import Auto Service for anyone looking for high quality work at fair prices, especially on a BMW.

I dont know what these idiots are saying, best shop ever, super professional and very reliable work and very friendly, if you need good work done, come to these guys.

I want to let you know how happy I was to have selected your business for my repair needs. I had flown out to Virginia to check out my son’s vehicle before I drove it home to Indianapolis. I found out that vehicle needed transmission repair/​rebuild and a tune-up.The transmission repair was repaired first and worked wonderful. After having such a good out come I took it back for the tune-​up and making road worthy for a trip across the USA. All the employees that I have talked to treated me very professionally manner. I have a good friend who has a repair shop and left feeling like I have just been there. Prices were better than I could received any other place and at no time did they try to sell me things that I did’nt want. Thank-​you for a wonderful expierence at Import Auto Service. I usually don’t feel so good after spending money like this.

This was a great shop and I was very satisfied with the work! Originally came in for an oil change but the car was also making some squeaky noise despite taking it to the BMW dealership the noise never went away
Since I was already here for an oil change, they took about 20 minutes and fixed it. It’s been about a month no more noises.
These people are more reliable and much cheaper than BMW dealership. Very experienced on foreign cars
Manager was great !
I would always come back here’

If I could leave this place negative stars, I would. Over the course of six month I paid them about $ 2500 for a check light on my Volvo S40. They said according to their computer the steps they took in fixing the problems were accurate. Once I got my car back the 3^rd time, the check light was still on. They told me I needed to go to the dealership to get the ecu flashed. And that I had to pay for that. What pissed me off the most is that I asked the for the parts back both times they did repairs (timing belt, solenoid) etc and they threw them out. I was completely ripped off and there is nothing I can do. They said they are a cheaper alternative to the dealership and they might be but do not get any major work done here. They never called me I always had to call them. Worst service ever. Went to a different garage to fix the check light and $ 100 later it was fixed.

I have had my cars repaired here for over 20 years. Service has always been excellent and at a reasonable cost. The work has been everything from the simple to a rebuilt transmission.
If you are looking for quality service, this is the place to go.

We’ve been using this company for over 20 years. I wouldn’t think of taking my car anywhere else. Not only do they do an excellent job at a reasonable price, but they are 100% honest. Before coming to this shop I had tried another that called themselves specialists on imports. My bill was almost always over $ 1000 and that was twenty years ago. My first charge here was under $ 100 and my car was fixed. I’ve been with this company ever since and have always felt at ease knowing our cars were safe and so was our family riding in them. Import Auto Service is in the process of expanding and they’re in an easily accessible location. I would most highly recommend them to all.

BEWARE. They do sloppy, horrible jobs and completely ruined my car. I gave these guys many chances and now I have a very annoying and expensive mistake to deal with.
First I took the car to them for an Oil Change a few weeks ago and told them to do a check– up to make sure everything was allright with my old Civic. Obviously they did not do an extensive one, because the car broke down from overheating a week later. I decided to have it towed back there because it was close, and they said that they did not check fluids during check ups (really?!) and that my overheating was just due to a broken radiator cap, so I let them «fix» this and was happy it only cost ~$ 100.
Fast forward to exactly one week later… my car broke down again from overheating. Luckily, I pull into a gas station where the owner took a look and says the pipe/​hose connecting to the fluids was not installed properly when it was «fixed» by Import Auto Service. Finally, I took my car to the dealer and they said it was totalled (would cost $ 5,000 — $ 6,000 to fix) because of a broken cylinder, due to driving too much while it was overheating.
So, I basically have a TOTALLED vehicle because of these guys. When I called to tell them about this, they said «Oh sure, bring it back in but we will only give you maximum $ 50 if it was our mistake.» Max $ 50??? for a totalled car that was their fault for 1) not checking what was wrong with it in the first place and then 2) not properly fixing the problem?
Avoid at all costs!!!

Overall good job. Seemed like the job (replace all belts) took a bit too long but I was satisfied with the work and reasonable cost for the work done. Recommend.

We have been bringing our cars here for the last three years. We have them do most of the work on our 2008 5 series BMW, 2001 330i, and 2006 Land Rover LR3. At least two of the mechanics here are exceptional. They know BMWs extremely well. I have had many negative experiences with area BMW service centers (poor quality work, being charged for work not done/​parts not replaced, outrageous pricing). It’s refreshing to deal with honest mechanics who know what they’re doing. They have the equipment to reset BMW service intervals, even on the 528xi, which tracks everything from the VA inspection to the age of the brake fluid. They use quality products (e.g., AMSoil and BG) for oil changes and flushes. Their bills usually come in at about 50% of what I’d expect to pay (or have been quoted) at a BMW dealership. I tend to be obsessive about he maintenance of our vehicles (I do not follow the longer fluid change intervals that BMW now recommends; I tend to follow Mike Miller of BMW CCA’s «old school maintenance» schedule). We typically keep our cars for at least 10 years, and I strive to have them running at like-​new performance levels. The people at Import Auto Service have worked with me to identify the right services for our cars, and when it comes to repairs, their diagnoses have always been accurate and corresponding repairs reasonable.

I’ve been meaning to leave this review for a while. These guys are AWESOME. They are honest and capable, and can handle anything that the dealership claims only they can do. Most shops will quote you one price, the dealership will quote you twice that and Import Auto Service will actually charge you what it’s worth, which always happens to be less. They come highly recommended by other mechanics and are just so nice and helpful.
I don’t get depressed any more when I have serious car trouble because I know I won’t have to sell a kidney and go through the headache of haggling with a crooked mechanic. Now that I have Import Auto Service, I won’t be going anywhere else.

On the whole, I’d say my experience here was negative. Have a 99′ BMW M3. Original clutch finally went out, so I took it to these guys, as we live close by. Clutch was fixed, but first and reverse gears came back all messed up (super rough to put in gear; requires so much strength my wife can’t drive the car anymore). Mechanic claims it’s the gearbox itself — BMW of Alexandria says its the way these guys put in the clutch. Who knows — shifting was fine when I brought the car to them. I tried to save a little $$ — shouldn’t have bothered. Pretty expensive mistake on my part.

Went for emissions inspection. First in line, still ten minute wait after they opened. However I paid and was on my way by 25 minutes after they opened. Not bad. Not clean but not bad. Last day of the month and no one else was waiting.