Hour Eyes

Our initial visit to pick out glasses went very well. However, when we returned to pick them up, they were bent in several places, and the salesperson was unable to fix them. She stated she was trained to sell, not to repair. She got very angry and defensive, and said that the trained technician only worked from 10 to 4. Other eye places seem to have multiple trained technicians, at all hours, so this just floored me.
However, she assured me I could take the glasses to any Hour Eyes branch to have them fixed during those hours, or returned. This of course turned out to be a lie. I took them to the branch on G St NW and they were unable to handle it. I could not even do a return because apparently only general managers can perform returns from another branch, and the manager was out sick. Again, this is not the case at other eye places like Lenscrafters. You really get what you pay for. After a third visit to Hour Eyes, to finally return the apparently unfixable glasses, I have vowed never to go there again.

The winner of where my princess got her first pair of glasses!!! The staff is ok nothing extradornary. They asked me if I needed help I told them yes because I needed help still no help!!! Eventually when my daughter did find a pair it did not work out because they were only readers something that could have been avoided if I had help instead of smile and a nod. After that they could see I really did need help who knew? My daughter already picked out a couple cause I was hoping for the buy1 get 1 free deal. Everything from once I got help was smooth sailing. Found out they actually accepted my insurance so I got a real good deal!!! The sales rep that took my order said they would be ready Wednesday she called later and said she made a mistake and it would be ready Thursday no problem then they called Thursday to tell me they were ready and Friday to pick them up already. I hate being reminded of something I already paid for especially a day after pick up. We went in Friday and had them fitted that visit was ok and they gave my daughter a extra case!!! All in all it was just ok!!!

I have been to other hour eyes locations in the past and since this was close to my work, I said why not. I made an appointment. I have worn eyeglasses and contacts for over 15 years and even had lasik surgery a few years back. The doctor was very helpful and knowledgeable. That being said, I have never met a more dysfunctional staff. I told them exactly what I wanted (same contacts I have been wearing for years). They messed up my order, I was using my flexible spending account debit card and they charged it several times. I was like it’s ok, people make mistakes but with them, it was one thing after another. They didn’t order the contact lenses trials as the doctor had ordered them to. They ordered the wrong lenses for me. They called and told me my order had arrived and I could come to pick it up. When I went to the store, no one knew what had happened. The ladies and gentleman behind the desk were busy gossiping while I was waiting patiently. I am an extremely patient person but it was just too much. Not only did they not care of the inconvenience they caused they weren’t even sorry for it. I don’t recommend this location unless the staff changes. They were high school kids or a little bit older and were not professional at all! I paid over 300 dollars for contacts and the eye exam and had a major headache. Never again! Take your business elsewhere!

I was going to be a new customer – I live near this mall and am due for my yearly checkup, new glasses, and new contacts. When I looked up possible providers on the insurance website, this location came up as a possible choice. I called earlier in the week to book an appointment and the lady who answered asked if my insurance was through Davis vision – I told her I didn’t think so, it was a medical card, and asked if she could check it out. She took my information and told me she would call back. She did – but yesterday and only to confirm an appointment for today. I asked her if she was able to confirm that my insurance would be accepted and she said she hadn’t called and took my information again and AGAIN said she would check out my insurance and call me back. She never did.
I called today to speak with a manager and let them know I was cancelling my appointment for today and that someone who worked for them was not doing there job. She answered the phone with, «What do you want» (with an awful attitude and tone). I said, «Excuse me? I was calling to let you know that I was cancelling my appt and that someone on her staff was not doing their job and I was unhappy.» She told me that «everyone is extremely busy». I asked if this was a normal attitude of a manager to let customers know that they won’t provide a standard level of service – that it had been almost a week since my initial call and after having asked twice if my insurance would be accepted, the question was still not answered. And no, I would not be in because I still did not know if Hour Eyes accepted my policy.
After receiving this attitude from the manager today, it is no wonder that the store’s employee does not do her job when the level of expectation is set so low.
Customer service no longer exists.

I had a very pleasant experience getting a new pair of glasses from Hour Eyes in Landmark Mall. A wonderful saleslady named Chante told me detailed information about what my insurance would cover, and then asked pleasantly, «Can I help you look for frames?»
Usually I will try and brush off people that ask to help me so that I can look in peace, but she seemed so darn genuine that I agreed. I am so glad I did! She must have brought me almost 30 different styles to try. She listened to my preferences and found me a great pair which was a bit more «stylish» than I probably would have picked out myself — but I love them!
She was straight up about what add-​ons were worth it, and I felt I got a genuine deal from her. She made sure to answer all my questions, and her enthusiasm wore off on me. When I left I was so excited to pick up my glasses the next day.
They were supposed to be ready after 5:30, but at 2 PM they called me to let me know my glasses were ready. I headed over there and Chante was there again. She looked them over closely, and found that there was something off with them, so brought them to the back and asked me to come back in 10 minutes. I was happy to wait in order to get a good product.
I will definitely recommend this Hour Eyes to anyone looking for a good value on a nice pair of glasses.