H & F Service Co.

Potentially saved a family… I received incredible customer service over the last 24 hours from Michael and H&F Service Co. but there is a story that goes with it. First off I called last night and when I explained the problem the company said they couldn’t someone out right that moment, but that it was an easy fix that I could do. They walked me through step by step over the phone for free. How often does that happen??? Long story short, I wasn’t able to fix it so they promptly set-​up an appt. for 8 a.m. the next morning. Michael arrived, got things working again, but based on his 25 years of experience noticed something was a just a little off with the burners. After further investigation he learned that due to recent repairs of my siding the contractors had incorrectly installed the outtake/​intake for the heating unit outside of the townhome. It was now sucking in carbon monoxide from the outake back into my heating unit, hence my house. He slowly walked me through what had happened. Bottom line, if I had kept my heater on, there is a chance that my family, dog, and pregnant wife wouldn’t be here due to the carbon monoxide. Dramatic, I know, but all true. Luckily the unit kep shutting itself down and Michael was able to troubleshoot this obscure issue which was lifesaving. I’m forever grateful and now have a HVAC service provider that I can trust and plan to continue to use. I plan to share this story with all friends, colleagues, and family. It’s rare to get a great combo of integrity and professionalism. Thank you Michael and the H&F Co.

I used Mike and H and F a couple of years ago for a furnace/​AC tuneup, and he provided prompt and efficient service at very reasonable prices. I recently solicited a bid to replace my (very) old HVAC system, and Mike provided a professional and very well-​priced bid, and he did it with unfailing coutesy. A real gentleman. (Full disclosure: I eventually went with another company for my HVAC needs because of additional services that I needed, which the second company was able to provide at the time the new AC and furnace were installed. But Mike and H and F are top-​notch.)

Mike has provided reliable and honest work for us for many years. Highly recommended.

Mike is very nice and spent a long time trying to fix my heating problem. The problem turned out to be something that the manufacturing had to fix. I really appreciate that I was not charged when he was not able to fix the problem. I would call H & F again.

My husband and I hired H&F to fix some issues with a new (old) house we bought — Mike Bass (the owner) is just incredible. Not only did he fit me in ASAP, but his service and professionalism were second to none. He made sure everything was done correctly, he was extremely knowledgeable, he was responsive to calls and questions, AND his prices were very reasonable. I would recommend him to anyone.

I found H&F on a Sunday afternoon when my air conditioner was on the fritz and it was one of the hottest days of summer. I had little hope that anyone would be willing to come to my home to fix the air conditioner on a Sunday.
H&F was there … in less than two hours.
Reliable, friendly and trustworthy! Thank you Mike and Betty.

These guys are great! Mike came out in two feet of snow on 8 hrs notice to fix a fuse that blew in the air handler after a power outage. He was running a few minutes behind due to the poor road conditions, but Betty called well within the original window to let me know. When he arrived, he was friendly, prepared, and he completed the repair quickly, and even took a quick look at the rest of the air handler to make sure nothing else was wrong with it. The price was very reasonable, and they even had a coupon available online. Overall great experience, and would definitely call them again.