Greener Cleaner

I brought in a beautiful, classic Coach long raincoat that merely showed some wear where my hair had brushed against the shoulders, along the inside of the collar, and along the folds of the sleeves (where one’s arms fold). The coat was otherwise in excellent condition.
I went over the areas of the coat with the owner, and asked if he’d be able to make it look better.
I picked it up yesterday, and before I left, I took it out of the plastic. I was horrified at what I found. The coat is RUINED. There are giant oily blotches all over, including areas that did NOT require any «special attention.» It looks like something a homeless person would reject as a handout.
I showed the employee who was there (owner was not) the terrible mess that is now my coat thanks to Greener Cleaner, and she said «I’ll tell my boss» and she said they’d redo it. I said I wasn’t sure it would be possible to fix it (it looks like utter shyte, folks). I asked her to at least refund my $ 12.95, and she said, «I’ll tell my boss.»
This was yesterday evening. He just called me at 5 pm. I’m at work. When I told him that the coat came back in an appalling condition and was ruined, he started yelling at me. I asked him if he’d looked at the coat again and he ignored that and started yelling, «are you kidding me, that coat had big stains!» Right. You.Lying.Weasel.
I’ve never had a dry cleaner a. do such a poor job and b. behave so unprofessionally when called on it.
He’s offered ZERO remedy – not even on offer to try cleaning it again.
AVOID.

Terrible customer service. I had heard rumors the owner yelled at customers that he disagreed with but didn’t get to experience it until today. I do not recommend. There are many options in del ray, don’t waste your money here.

Fortunate to have such a great spot two blocks from home– super alterations — timely, well done work and friendly team!

Terrible customer service and too expensive!
As much as I’d like to get «green» dry cleaning — this place overcharges for everything — particularly their tailor services.
Which contrary to another review, they do not give prices upfront. You’re stuck with what they demand you to pay upon pick up and be prepared to overpay! Even when you request an estimate, they’ll never actually call you with it.
They also pin clothes through the neck line rather than on tags — even though they say «we’re trained to pin the tag».
On top of that — their customer service skills are horrendous.
When you point out anything to them, they immediately either hang up on you or say «I’m sorry you’ll have to speak with the owner», Sedar, who is the nicest man up until you have an issue, at which point I’m sorry to say treats everyone — including his staff — as if they’re a two year old.
Shame on you for treating your customers so poorly and overcharging.

I brought two dresses to the cleaners for alterations. They were new maxi dresses which just needed to be hemmed three inches. Sedar, the owner, personally put the pins in the dresses and quoted a price of $ 21.00 per garment. When I went back the next week to pick up the dresses they were still on the hangers I had brought them on and it was obvious at first glance the hem was uneven on both dresses. The first one was 2 inches shorter in the back than front and the other was an inch higher on the right side than the left. The girl working the counter said she couldn’t help me but would have Sedar call me. When he did call back he was very rude. He stated I was incorrect about the dresses and that he had been doing this a long time and he measured the dresses and I was just wrong. So I went back to the storefront. The dresses were folded and pinned together making it impossible to tell if the hems had been corrected. When I returned home it was apparent the both dresses still had uneven hems to the point where they can’t be worn in public, they are completely ruined. So $ 42.00 later I have two brand new dresses that are useless because to straighten the hems would make the dresses too short. The other time I used them for cleaning they didn’t get the stain out of my shirt. My experience is that not only are they incompetent but rude as well. I will never step foot in that establishment again. Beware!

Awesome customer service and high quality cleaning job. Mostly use it for button down shirts, which are pressed perfectly without the steamer shine that you get as an artifact. I am glad to have found a green cleaner that I can recommend.

The owner (Sedar) of this business is a true gentleman (always opening doors or bringing out clothes). Especially when I was pregnant. He is kind and views this as a long term relationship. They will rush things for you if you need and not complain.
My only issue is I wish they had a seamstress in all the time, but as that is never the norm with a dry cleaner, I can’t complain. I gave the owner feedback that they needed to tell you alteration prices upfront as sometimes they were higher than I wanted, and they started doing that!

I’ve been using the Greener Cleaner since it opened. They do alterations as well as dry cleaning. Serdar is a present and diligent owner. The staff is always professional and polite. The clothes are ready on time. I have no problem recommending them for any of your related needs.

FIRST AND LAST VISIT. I find it difficult to believe Unilocal’s software selects which reviews to showcase, especially when most unfavorable reviews for businesses appear to end up being buried in a link located at the end of lists of predominantly favorable reviews. (We’ll see if the software detects that comment, and make sure you review the «unpublished» reviews for Greener Cleaner, which you can access via a link at the end of the visible reviews.) I took a quilted bed spread and two shams to the store to have them cleaned. There were seven unidentifiable small stains from two substances, which appeared to be make-​up and Desitin. When I got there a customer was complaining because the cleaner couldn’t find his things. It took 15 minutes to locate his items, while I waited patiently. I was then reassured my stained items could be cleaned and the stains would be removed. I marked each stain carefully with the store employee. The cost was $ 37.00. Pricey, but do-​able. Came back and another customer was in the store complaining about something. Got my items, all nicely packaged in a clear plastic garment box, and with no stains visible. Got them home, and, you guessed it, all of the stains were still there once I unfolded the bed spread and the shams. I took a can of upholstery cleaner and an old toothbrush and did in five minutes what I’d paid Greener Cleaner to do. It’s just extremely frustrating to pay for work (some posters are describing the prices as «Reasonable»???) and then you end up doing the work yourself.
There are a few parking spaces behind the store, otherwise you have to use street parking. My service involved waiting several days for my things; if there’s next-​day service, I didn’t experience it. Also, if this is actually a «green» business, its qualifications to list itself as such aren’t posted anywhere. I guess we’re just supposed to rely on faith or something.
The staff service ranged from civil to indifferent, but the quality of the work was poor.
It was as if nothing had been done at all. I will not rely on this business in the future, and I don’t care one wit that it is in the immediate neighborhood.

I’ve had great experiences here. Clothes look good and I’ve always received them quickly. They’re certainly cheaper than my former cleaner in Old Town. I love that they are open on Sundays.

I must admit I’m confused by the poor reviews. I’ve been to A LOT of cleaners in the neighborhood and this is BY FAR The best one. The staff is always friendly, customer-​oriented, and willing to bend over backwards to make sure you’re happy. I’ve dropped various items for dry cleaning and done alterations here. All are 5 star. And the staff I’ve dealt with have been excellent, across the board.
Bottom line, don’t be scared off by the few bad reviews. Try them for yourself and see how you like them. I bet you will be pleasantly surprised.

Have been loyal to this drycleaner since they opened. While the only customer-​centric person I have encountered is the owner, I have tried to support a business in my neighborhood. However, today I picked up a pair white pans that has been splashed with red wine along the hem at a party. Because they were expensive I decided to take to a professional. I took them the day after the stain happened. When I picked up the pants the stain now looked black. When I asked what they used, Ulstrum (who was on the computer when I walked in and surly to begin with) said he didn’t know– they did their best. When I said I was surprised and disappointed, he just looked at me.

Solid. Just pure gold. Excellent service, quality dry cleaning and personable. Good prices compared to other dry cleaners on King Street and the surrounding area. Quality seems to be pretty good. Owner is nice and the entire staff is friendly. My girls love coming to the cleaners with me because they love the «fruit snacks». Little things like this give it an edge over other places.
Please keep up the quality and good customer service.

Yikes.
I dropped off a few things for cleaning and altering, including a dress that the owner said couldn’t be altered because of the way it was constructed, which is fine.
When I went to pick it up, I had the following exchange with the surly teenager behind the counter:
Me: «Hi, I’m here to pick up some clothes.» (gives him my ticket)
Him: «Your dress isn’t ready yet.»
Me: «That’s okay. The owner told me it couldn’t be altered so I’m just taking it back with my other things.»
Him: «Well, I have no idea where it is.»
Me: «…what?»
Him: «I don’t know where it is.»
Let’s ponder that for a minute. The whole idea of a dry cleaners is that you drop off clothes, which you then get back using the cleaners’ handy-​dandy numbering system. Telling me you have no idea where the clothes I left with you are is not really confidence-​inspiring.
It went downhill from there. I hate, hate, hate it when dry cleaners try to shove me out the door without letting me look at my clothes first, which this guy did.
I had dropped off two cream-​colored skirts that both had some minor staining, nothing major, and had pointed out the marks to the girl who took the clothes in. Not only were NONE of the stains gone, but the skirts were in WORSE shape than when I dropped them off, including two large, round yellow circles on one of the skirts that I assume was from whatever they used to clean them (assuming they even cleaned them; they didn’t look any cleaner to me). I brought the skirts back and they’ve taken to be cleaned again (I’m not holding my breath).
Oh, and? They charged me $ 10 more than they price I was quoted when I dropped the items off.
This is the first time I’ve used this cleaner and I will definitely not go back. The customer service is epically awful, and they didn’t actually clean my clothes, which I’m pretty sure is the entire point of a dry cleaners.
Edited to add: When I picked up my skirts for the second time, they’d been attached and reattached to the hangers with giant safety pins, so now I have four giant holes through the waistband of each skirt. Worst. Cleaners. Ever.

I like that this place is close and convenient. I’m fine with their drycleaning — everything always comes back as anticipated. My major problem: alterations.
I’m «vertically challenged» and need to get pretty much every new pair of slacks hemmed — would love to do this locally; however, every time I go there, the tailor «is not in» — even if I go at the times the staff told me she would be. And the staff is not trained to mark the slacks for hemming.
It would be less frustrating if the staff were not so rude. Oh well — guess I’ll be finding somewhere else for alterations. Convenience and a job well done will probably continue to beat rudeness for dry cleaning though. At least for now.

Need to clarify that their average turnaround is 5 days, not 1 day. If you could drop off on Saturday and pick up on Sunday this place would be a gem, but that’s not the case. Also I dropped off a pair of pants to be mended and they came back dry cleaned but not mended. And the safety pin indicating that it had been cleaned was right next to the tear.

Great staff and great cleaners. I’ve been going here for 2 years. The times are convenient, the quality is high, and they even go out of their way to call me at home if they notice a problem. The owner is very friendly and helpful.

Reasonable prices, convenient location, friendliest staff, and my clothes look great. They don’t do the dry cleaning onsite, it’s picked up by truck, so not sure how green that is… and I do agree with Tom D about the price list should be advertised. Nonetheless, it’s my neighborhood dry cleaner and I support it!

A very poor experience and a rude owner. I left some shoes to be polished and the laces replaced, the staff didn’t know how long it would take but that wasn’t a problem so I came back a week later to pick them up. They were shinier but unevenly colored, as they had been when I brought them in. I can shine them myself I brought them in to have the color put right but that is only a minor strike against the place. Worse were the laces which were wholly inappropriate for dress shoes and the place where the polishing machine had torn the inside of the shoe. Again only enough reason not to bring shoes there.
I must say at this point that the staff I meet were nice and understanding and agreed that things weren’t right but when they reached the owner on the phone he was nothing but rude and defensive. He denied that there was anything wrong with the shoes, which he could not see, and that I should not expect even coloring. His approach to customers is not what I expect in a neighborhood with choices and I will go elsewhere.

This place is new to Del Ray. I took several slacks and a suit to be cleaned a couple weeks ago, and received pretty good service. Only suggestions for these guys are as follows: (1) Post a sign (or website or something) explaining exactly what is so «green» about your cleaning process. Without a specific description of the process, I’m left with no choice but to assume that the «green» part is a gimmick. (2) A price list would be helpful, although the price I paid was reasonable. (3) Service speed was so-​so. I got the feeling they might have done it faster if I had asked (maybe they even have same day service), but they immediately suggested a pick-​up time of several days out.
Other than that, I thought they were good. Very clean and well-​maintained facility. Very nice green color motif (maybe that’s all they mean by «greener»). Had a nice shelf of green home cleaning products for sale. The staff were very nice.