GNC

It takes a lot for me to get visibly upset.
But let it be known, I’m a porcupine, you don’t want to rub me the wrong way.
Customer Service and actually trying to make a sale are top in my list of things that make me happy and lack thereof ticking me off.
This GNC location has remained consistent in not wanting to sell me anything and instead redirecting me to another location.
Take yesterday’s encounter for instance.
I go in looking for supplements and I have a few in mind that I’d like to price and compare particulars.
I ask the only clerk where I could find it. She is a bit unsure at first, then we head to the aisle. It’s stacked with boxes and she peers behind them to see that the shelf is empty.
Clerk «We are out of it must be in the shipment»
Me *long pause* «OK»
Clerk «You can try the other location down the road of come back in two days»
Me «You mean the shipment right here?»
Clerk «Yes»
I’d be more satisfied with «I’m sorry as I cannot breach the force field protecting the cardboard boxes»
«I’m sorry, It’s you again and I you have to purchase tires later this month, save your money»
or «I’m sorry, I am working all by myself and I don’t want to start something with and risk another customer coming in who I feel I can easily help»
In fact, another customer did come in while I was speaking with her and she left.
I said «Excuse me, what is the price of the supplement» and she responded «The price is on the shelf»
Oh yes, the shelf behind all of the boxes that are clearly labeled in GNC’ese.
If you are in the business of only selling the huge canisters of muscle milk to the juice head gorillas (not my term, Snooki’s) then please let me know as I will go to the vitamin shop.
Not all GNC’s are created equal. This one just really needs to focus on customers and actually selling their inventory.

I would give them zero stars because the drawer has no cash for a transaction so I could not make my purchase. So upset. He sent me to the other GNC down the road.

The selection is okay, but the times I have gone in and made the mistake to ask for guidance what to buy … I was slammed with a hard sell on the product feature of the week. No credibility for me, but if I know what I need I go in, buy only that, avoid browsing and get out.

Same ol’ GNC as the rest of them. But this one is definitely in a convenient location. My gripe is that at the time I visited this location there was only one clerk. Not sure if he was the store manager but he was older and moved too slow for a line that had 5 people in it and all we had was one item. He was trying to sell the customer on the GNC membership program in which there was a bit of a language barrier between the customer and the clerk which made it a bit painful to «sit» through. But all in all, he was a nice guy and pleasant, just know that it was definitely a test of patience.