EOS-21

I lived on the West End Condos section of this property, renting from a private landlord. As they don’t seem to have a Unilocal page, I’m putting my review here since I have access to all EOS-​21 amenities. That said, the allegations of bugs/​rodents are legitimate. When I first moved in, I was disturbed by the amount of roaches. It’s gotten better since then (I laid down some boric acid from the dollar store), but I still see one every now and then. I’ve never really felt unsafe in this neighborhood, even renting a bottom level condo. You hear the occasional argument, but that’s pretty rare. My neighbors range from either friendly, or simply not social. I appreciate the amenities, especially the shuttle to the Van Dorn metro! There is a social event on the ground about once a month. They have wifi in the clubhouse, which unfortunately isn’t reliable. There’s a 24 hour gym and dry sauna. Be careful to have your parking pass visible — towing is very, VERY common and not cheap :(
Maybe the EOS management is dysfunctional, or I lucked out with my neighbors, or both. But since I didn’t see any mention of West End Condos, I thought I’d put it out there.
PS: it’s common to hear complaints about the West End mgmt also, but personally I’ve experienced no issues.

By far the worst place I have lived. The neighborhood looks great on the outside but once you live here, beware. There is minimal parking and if you arrive home after 7, you will have to park on the other side of the parking lot. There are parking passes but its useless. There are spots that you can park but you must be moved by 630. If not, you will be towed by 0631. I always found some type of ticket on my car. The rent was not worth the amount of headaches I have gotten or the things i had to pay for. Such as my car having numerous dents from people slamming my car with their car doors, waking up extra early to move my car and the noisy neighbors slamming their doors. Management’s only way of communication is by leaving letters by the door that can easily be taken by other people. The ants in the summer becomes unbearable. After awhile my apt started to smell and i kept a very clean home. The carpet just had a weird smell to it. They will charge you for anything at this place. I lived there for 1 ½ years and thank god for orders, i was able to get out of there early. Again, the orice is not worth the headache. West River Station was the place i lived before and i regretted moving everyday i lived at eos

Let me start by saying that I have been a tenant at this property for 5 years, and I am breaking my lease 3 months early. 3 months?! You say? Yes! Because I am DESPERATE to get out of this HORRIBLE, RAT/​MICE infested s$%# hole.
Let me break this down for you. Bare with me
Management:
The absolute lowest grade of quality you could ever buy, especially while paying over $ 1700 monthly for an apartment that has had a roof leak for over 18 months that was never taken care of despite the number of calls placed to management. I literally had to call the Housing Authority and get Code Enforcement involved due to their lack of care after my damn roof collapsed in my living room. I am currently living in an apartment that has approximately a 20×15 plastic tarp that covers part of my living room, entry to the bedroom and entry to the walk-​in closet. I am greeted every day to the smell of cat urine when I enter my home because the leak has so badly seeped into the walls. Mind you — I have NO pets. Well… Besides Mickey Mouse that every now and again wants to leave droppings on my kitchen floor.
Maintenance:
Over the course of 18 months maintenance staff would come and paint my ceiling to cover up the wet stains that would develop sporadically all over the ceilings. Instead of addressing the issue and fixing the brown stains AKA leaks over a year ago — this was their solution. Paint. Wtf is paint supposed to do for a leak into my ceiling from the roof?!?
Oh, lets also not forget that one time I get home from being out of town and I find my TV on and a not from maintenance informing me they came to do a home inspection while I was away. Watching TV in MY bedroom though? Really? When this was bought to management’s attention it was so smoothly skipped over as if it were never mentioned.
Trash area:
What a disgrace! EOS for some reason decided to take up several parking spaces throughout the property to build fenced in garbage container (never mind the fact that parking here is already a nightmare). Of course EOS didn’t account for the number of tenants vs the lack of trash cans needed to contain trash. Every single day there was an over flow of trash into the parking lot.
Every night from work I would see sewer rats scattering to and from the fenced in trash area. Purely disgusting.
**Refer to the pictures in this post**
Staff:
Absolutely worthless (well… Except Rachel and Tiara. Heyy!!) Everyone acts so damn dumbfounded and confused when I have bought issues to them with the same answer «we are so sorry. We just don’t know where the roof leak is coming from. «
“We are so sorry you are going through this. I can’t even imagine.»
«We are so sorry, what can we do for you?»
Of course you can’t imagine. Because to top ALLLLL of this off, I have had the worst sleep in the last 3 days because the damn AC sounds like there is a fu^%*ng river in my damn apartment. Imagine being startled out of your sleep at 1am, 3am, 4am when you have important board meetings or exams the following day!
And yet… EOS is dumfounded at the lack of inconsiderate $%+t they do.
A big FUto Ross Management for the outstanding shitty job they have done with the lack of caring about their tenants and the hard earned money spent living here.
A big FU to corporate office for their lack of giving a damn.
Yes… Imagine that even as I type this at 12:01am, there is a river flowing in my ac unit, there is still a huge hole in my ceiling since March that hasn’t been fixed, AND my ceiling is still leaking.
Apparently the joke is on me. Ha! Because guess what? They have told me I still have to pay rent. If I didn’t care about my credit score I would gladly take an eviction notice and hit to my credit.
Please do NOT do NOT do NOT get caught up in their model apartment showing or their
fake ass charming smiles. Mark my words — you will regret it.
Please see all the attached pictures.
One furious, sleepy, stressed out, pissed off soon-​to-​be-​ex-​tenant.

Lived here for one year. 08÷12−13
Pros:
–Good amount of space for the money
–Responsive management/​maintenance. They were always quick to respond and never gave any obscure fees on move-​out. I even got my security deposit back. Lived in the same building as the fire, and received refunded rent for the 2 nights I couldn’t stay.
–Dog park
–Friendly neighbors
Cons:
–Roaches. Tons. Enough said. My next door neighbor also had bed bugs and informed me the occupant prior to me had them as well. I somehow avoided them, possibly thanks to my mattress protector. Constantly saw apartments being debugged… this was an issue in every building, not just mine.
–Occasional noise (dogs barking in neighboring apartments as well as occasional arguments/​fighting late at night)
–I never found issues parking for myself, but it is VERY difficult for guests to park.
–So/​so appliances. Washing machines occasionally broke down. Once took several weeks to fix. However management was nice enough to give me a pass to the building next door so I could use its washers.
–Not a very good neighborhood, especially if you are in your 20s. No nearby restaurants or bars and the metro is far enough away and far enough outside the city that its inconvenient to use for nightlife. I wish I knew that very few single young professionals live in Alexandria, especially this part.
All in all I would never go back SOLELY because of the bugs.

I must say that I am super freaking stoked as EOS gave my roommate and I a 506.00 check back from our deposit! Most places keep them… But yes, we got one back! Not saying you’ll get yours but we dos get ours as we returned our apartment in impeccable condition :)))

I’ve been a resident here for 3 months now.
The good: great location, shuttle to metro, small grocery store on site
The bad: the combo washer/​drier sucks; it takes 4 hours for a tiny load and everything comes out wrinkled. The oven — each time you cook, be prepared for the smoke detector to go off. Happens every time.
The parking. The parking here is horrible. There will be no spaces after 10 and you have to park buildings away or by the dumpster. Old Dominion sweeps this complex EVERY night and probably makes a killing doing so. I will not be renewing my lease for the simple fact that there’s no ample parking and my friends and family won’t even come see out of fear that they will get towed (they only give you one guest pass). Because we all only have one friend right?

We lived here for 1 yr. That was 9 months too long.
We started out in a building on the SW end of the property. 2^nd fl, 1 bdrm corner unit overlooking a lush little courtyard. It was a nice place. We had neighbors, laundry room was relatively clean, & we had none of the bug problems others have written about. Then came the fire. It gutted a 4^th fl apt in our tier & we got a large amt of water damage. We were given no info about how it started no matter how many times we asked. EOS told us that they only had 1 apt available that they could offer us or we could opt out of our lease w/​no fees. We shouldve done the latter.
Our new unit, in a building on the southernmost part of the property, 4^th fl, middle of our side, & smaller than the one we came from for the same $. The plus side was that there was a stackable washer/​dryer in the bedroom. Also, the visitor parking issue that has been written about had been resolved, though if you came home late youre still fighting for a space and odds are its going to be far away.
The downside (s):
1) Because of the wall they built to «hide» said w/​d, the walkway into the actual bdrm was very narrow making it very difficult to fit most furniture in it.
2) Our packages, if left at the door, started getting stolen. Our postwoman told us that they DO NOT leave packages at the office per *the resident offices request*. Also, if shes off, her sub will leave packages at the mailbox kiosk downstairs (there are no large parcel boxes).
3) We got a notice that they were going to do a routine spray for bugs. We’d had that at places before, no big deal. Come to find out that this company doesnt actually spray for bugs, they leave bait for them. They say its less toxic for us/​our pets. The HUGE problem w/​this being THEY USE BAIT. They came into our apt in the middle of Apr. We had roaches ever since.
4) Our neighbors. They smoked inside, had club like parties almost every night, to the point that we had to move our bed into our living room so we could sleep (our bedroom bordered their apt). No matter how politely we asked them to stop, they didnt. They would fight w/​each other & that eventually rolled out into the hallway. They would also hang out their window, hooting & hollering at ladies coming into the building. We (& most of our neighbors) called the cops on them. Apparently, there was a «process» as far as getting them out, but still– zero communication/​acknowledgement from EOS to us. All we saw was nothing being done.
Also, we had our car towed while it was backed to the front of the building (w/​hazards on, cuz thats what you do when youre moving things in). On this issue, Dominion Towing scopes out the parking lot from sundown to sunup. We watched the same guy tow 3 other cars the same night. AND to add insult to injury, people were ALWAYS parked in the same place we were for hours during the day, not moving things in, just treating it like a parking space. They never got towed even though we were told by the office that they have a «strict policy» on where cars have to be to be towed. But apparently that policy only applied to the hours between 8PM-​6AM. We were also told that if youre moving in they expect you to find a parking space & move your things from there. Note: if you see the Dominion truck driving thru the lot, use caution. They speed thru like bandits. We witnessed one come thru w/​the towing apparatus down & hit somebody.
And finally, the resident services office. If you call them, youll hear a recording while on hold that says «We’re here to serve our residents». No, theyre really not. Any/​every issue we ever brought to them (see ‘downsides’ above) was never resolved. Most of them were answered w/​a basic «We’re sorry» & then «the most we can do is send them a letter”(#4 in particular). The main female there was always curt, which is much different from the receptionist who was always very nice. Any emails you send to their email address go unanswered. They also like to change their hours w/​out letting residents know about it. Oh, my favorite part. Remember the fire I mentioned? Well, Ross Mgmt Co, who owns EOS, kept charging us for that apt even after we moved to the new one. They sent my husband a court summons because we hadnt paid rent FOR THE APT WE WERE FORCED OUT OF. We let the office know, they apologized & said theyd call Ross about it. Nope. We STILL got «pay your rent» emails about that unit. When WE tried to contact Ross about it, we got zero response.
Unfortunately, the pros of EOS dont even begin to outweigh the cons. The business center/​little market/​maintenance staff are great. The shuttle was a useful & many residents (us included) used it. The grounds were well kempt & the makeover to the hallways was a much needed improvement. I will never recommend this place to anyone. My advice to people looking for something in this area: look somewhere else. If you do happen to move here, I sincerely hope your experience is better than ours was.

Run. Run far away, and don’t walk. Don’t get suckered into their «specials» or list of «endless amenities.»
After eight — that’s right, EIGHT — maintenance requests within the past three weeks for the same concern, no working air conditioning, we have still not received any solid explanation, recourse, or functioning air conditioning. They refuse to return resident phone calls or emails, which only adds to the lack of professionalism. Mind you, this is not one unit but a building-​wide issue. However the hallways are nice and chilled. «The units and hallways run on two separate systems, «we’ve been told. So what are they doing about that today, on a day set to reach 96 degrees? Nothing. Its about to get hot for you too, EOS, I can assure you…
Don’t even get me started on the parking situation. They have changed the rules about parking, visitors passes and spaces several times recently, I can’t keep up.
In closing, if you long to live in a humid oven reminiscent of Orlando in July… battle for parking while the rules change every three months anyway… if you think you’d be enticed by the smell of smoke from the «no-​smoking» hallways and stairways… love the sight of unsightly, overflowing dumpsters sitting in the middle of the parking areas taking up valuable spaces… if you enjoy playing russian roulette in the laundry room to find out which washers or dryers are not working at any given day, and wish for a distraction-​free life without internet (because the building techs play with the cabling outside and cut you off without notification), then you might find a home here at EOS 21. Broken elevators, eyesore dumpsters and cockroach-​infested fitness facilities await. Poorly engineered bathrooms and moldy waterstains will be painted over to welcome you home. If that’s not your thing, go elsewhere.
Convenient location, but surrounded by several nicer properties that are worth the higher investment in your temporary digs.

They post «specials» for lower rent rates but when you go in — they say it was a misprint.

My husband and I moved into EOS in August. We wanted to find a place that allowed pets, had a washer/​dryer, and was close to the metro. You get this at EOS. When we signed our lease at the leasing office it had a very accommodating atmosphere. It’s not a bad place to live. I’ve experienced much better apartments but for the price I can’t hold my standards too high.
This I love about EOS
— I can have my dog.
— There is a dog park.
— Washer/​Dryer in my room.
— Cozy little apartment space.
— Maintenance paints 1 wall in your apartment, your choice of color and wall, for free before you move in.
— EOS is close to everything — BB&T, 3 grocery stores, metro, gas stations, mall, Post Office, and Home Depot.
— I’ve never seen any roaches or bugs like other reviews have mentioned.
— People are friendly.
Things I don’t like about EOS
— One you sign your lease, Resident Services staff treat you terrible. (Don’t get Resident Services confused with the Leasing Staff.)
— Residence Services is a joke. The people are rude and lazy. They never consider the dangers of smelling gas all over your apartment and hallways. They say the smell is a «False Alarm»…excuse me? When I smell gas since 4AM I want to know why. I don’t want some stupid reason like it was a false alarm.
— I always have a hard time picking up packages for me and my husband at Resident Services. They don’t allow you to pick up your husband’s packages unless you and your husband both sign an agreement stating that the other allows it. Even then Resident Services still gives you a difficult time.
— The treadmills/​exercise equipment in the «gym» are always broken.
— If I turn my oven above 350 Degrees the apartment smells like gas and the fire alarm goes off and maintenance never resolves the issue.
— There is never parking and when there is the spaces are so tight you can’t get in and out of your car.
— The elevator is always disgusting with stuff all over the floor and always smells terrible.
— People have their dogs without leashes and the dog (s) jump all over you and your dog. So not cool.
— Taking your trash out is difficult because there is 1 dumpster so far away from your apartment you might as well drive there.

I’ll start with the pros:
— The management staff does a nice job with communications, event planning and customer service. Overall I give them an A for effort (with a few exceptions)
— New BBQ grills are great (or they were, before getting mauled over by swarms of ghetto people
— The volleyball & tennis courts, pools and grounds in general are beautifully maintained and lovely
— New Zumba and Yoga classes are a great feature!
— The doggy park is adorable!
— The maintenance staff and their follow up is quick, efficient and very responsive.
Cons:
— The trash situation is abhorrent and unacceptable. Depending on what building you live in, you have to walk ½ mile to properly dispose of your trash. This is absolutely unacceptable and many if not all of the the issues with mice/​rodents, etc. would definitely be solved if they would put receptacles in more convenient locations.
— The laundry machines malfunction and cost a fortune — such a rip off! Each load is $ 1.75, and the dryers don’t get clothes dry on first time, so it gets to be outrageously expensive and is terrible!
— There is never any parking if you get home past 9 or 10 pm on a weeknight… fuggetaboutit. Plus the area and parking lot is NOT safe, I have literally had someone come up to my car after I parked and harass me (I’ll spare the details). If you park for 2 minutes for any reason in a spot that you shouldn’t, you WILL get toed. I could go on, but heed this as a warning — the whole situation sucks big time.
— The gym closes at 10pm and at 10:00:30, the security guards come in and rally everyone out. This is infuriating and a reason to leave (if the first two weren’t enough). If they would fix the this and the trash situation, I would be thrilled and highly recommend living here. Until then however, my negative reviews will have to continue.

I move in there in a month ago. I read all this post about parking but I never had an issue as I always find a spot by my building. Visitors parking is limited so you may have no luck. The good news on my part is they offer fed govt discount. It would be nice if they had some type of trash disposal on every floor though instead of carrying your trash to the dumpster outside further from your building. Overall no complaints here.

1 year at EOS. Below is my take on the place.
Stuff that makes me happy:)
New management does seem to care.
Nice new BBQs and Dog park.
Good maintenance staff usually quick to help.
Shuttle to Metro.
Stuff that makes me sad:(
Bugs and mice, you will have one or both.
Run down, dated buildings and gym.
Random trash left in hallway regularly.
Washers and dryers broken or barely work.
Bad neighborhood;
Things that got stolen while I lived here include my car and multiple packages that were delivered but missing.
Random people in the parking lot asking for money, beer and cigarettes (really).
One more small thing… This could be good or bad depending on what you’re into. The building I was in very often smelled like Reefer.

Not horrible, but not great.
First, the bad:
Lots of dirty people that leave trash in the halls, elevators, etc… so you might see some roaches.
Despite signs and an abundant supply of clean up bags, lazy people refuse to clean up after their dogs. This gets kind of nasty, and is unsafe for other dogs.
Some really LOUD people live here. I mean, I know living in an apartment you’d expect noises but really, blasting your music loud enough for the whole neighborhood is just plain ignorant.
The good:
Awesome, convenient location w/​Metro shuttle to Van Dorn, easy access to 395, lots of good stores within walking distance.
Beautiful landscaping in the spring and summer.
Average gym.
Convenience store that isn’t outrageously priced and the people who run it are awesome. Great for when you run out of beer, wine, or small basic groceries

I wish I could give this place 0 stars. It is the worst. If you enjoy living with squirrels in your wall and ceiling you will love it here.

I lived in EOS for one year. Here are a few things to consider before moving:
Positive:
Shuttle to Metro Station
Affordable
Free parking for residents
Close to shopping center
Negative:
Very difficult to find parking spots close to your building
Washers and Dryers are always broken
Staff is not friendly
Overall, is not a bad place to live in if you have a tight budget but is not ideal either. The area is not completely save. Never felt scare walking alone during the day time but at night is a different story. Don’t regret living there but wouldn’t move back either.

Best Ghetto place to live in… like the facilites and the apt. maintenance services really
took forever to fix the A/​C. staff is not that friendly either helpful. if you are getting a package from the post office make sure they dont leave it in your front door if you are not there;people steal your stuff. by october you couldnt use the AC because winter was coming and they restricted the use of the A/​C by mid october so watch out because you can be sofocated if you dont have an additional fan.
Gave a 1 star cuz facilities and amenities such as the gym and the business center, etc are good.
Not joking and Im serious about the review of this place

Because Ross management company isn’t found on Unilocal,I am posting this on the apartment complex’s Unilocal that I currently live in but NOTE: This is not directed at the complex physically but the MORONS that run it!
F*** THIS PLACE. F*** THIS PLACE. F*** THE PLACE. F*** THIS PLACE. F**** THIS PLACE. F**** THIS PLACE!!!
Excuse my language, but i have never been more UNHAPPY with a management company then I have been with this one!!! Ever since THE WORST MANAGEMENT COMPANY IN THE F****** WORLD took over this place has gone to S***! I have spent the last hour on the phone with EMERGENCY MAINTENANCE which only led to a series of menu options and hold music to tell me EMERGENCY MAINTENANCE IS NOT AVAILABLE!!! oh, why do we need emergency maintenance? Maybe because the IDIOT woman above us with 5 screaming, running around kids left the tub running and water has been pouring through our ceiling and light fixtures for 20 minutes, completely soaking our bedroom, our rugs and outlets! WHAT IS THE POINT OF HAVING EMERGENCY MAINTENANCE IF THERE IS NO ONE THERE TO ANSWER THE F****** CALL!
after calling 9 different number to get through to anyone at all i realized that a voicemail was going to be the only option of getting through to these incompetent people.
I am here to tell you that ROSS MANAGEMENT COMPANY is the most WORTHLESS group of people EVER!!!
Hugs and kisses,
TARA
P. S. The elevator has been out of service for as much 5 days in a row on at least 8 separate occasions in the last 4 month, the laundry facilities are routinely out of order, in multiple cases the ENTIRE bank of machines for a week, AND they just cut down all the trees on the property. The water goes off at least once a week, the electrical outlets are wonkey at best and there is less resident parking then there are residents, but dozens of vacant condo spaces in plain view.

Mixed reviews about this place because apparently each building on the property is its own separate world. I have no idea how you can go into one building and it is clean, friendly, and might as well be playing classical music in the elevator. Then walk right into the building behind it and it looks like East side High from the opening scene of the movie Lean on Me.
Somewhere they let the tenants from hell take over a couple buildings on the complex, and just like the roaches they probably brought with them the leasing office is having a hard time getting rid of them.
If you don’t draw the short straw and you get the building that feels like a small community congrats! If you get the short straw well… welcome to the Carter

Happy New Year folks! I’ve had my ups and downs with EOS, but most recently more downs. They changed management some where around Christmas/​last week, and here’s what I can tell you so far. The dumpster was beyond words. I’ll upload a pic of so much trash that hadn’t been picked up or disposed of that I couldn’t even walk down the steps to throw out my trash. Perfect landscape for rodents in my opinion. To date they have a huge dumpster bin… which is full to capacity with a mess around it, so not much better.
I can’t believe in just a mere 2 – 3 weeks this place has completely changed for the worst. Hopefully things will turn around for the better, otherwise I’m outta here when my lease is up. I’m hoping Ross Management will prove to be better than Buzzuto.