Don Beyer Volvo-Alexandria

Excellent customer service from every person I intertacted with. The loaner makes the servicing convenient. The service manager saw that any outstanding recalls were taken care of, as well as the issue that I needed taken care of. Overall a professional, comprehensive, and satisfing experience dealing w Don Beyer Volvo.

I wish I could give 0 stars, but it’s not an option. Customer service is terrible! Every time call the parts department in on hold for a minimum of 10 minutes. Then I hang up and call again, and they put me on hold. TERRIBLE CUSTOMER SERVICE

T he Volvo service writer, Craig told me I needed sway bars replacement, and something about under the seat for my 2k S70., after the car was checked. I asked were the tie rods, and idle arms ok, he said they were. The bars were replaced, costing me $ 854., which is overpriced I took the car to another shop, because it was still pulling. That mechanic said the tie rods were loose, and need replacing ASAP. I am disappointed in Don Beyer, and this is a safety issue, which, seemed no concern to them. I don’t recommend them. They are also not customer friendly.

We bought a Subaru Forester today. Wow, What a pleasant EXPERIENCE. I’m not a youngster and I’ve bought many cars in my life time. This, I have to say, was the best car buying experience I’ve had. There was zero pressure. Kam was knowledgeable, polite, friendly and non pushy. He told the truth at every juncture. Dan Beyer has changed to a no-​haggle dealership and it shows. Even the finance guy, Roger, (who was very experienced) created trust and did not pressure us to purchase the extended warranty. But I probably will, just because he was so knowledgeable and told me I should and I believe him. We went to several other dealers but this was the one that won our loyalty. Thanks, KAM!

Very good experience in buying my first car! Kam Ashfakh helped me in all the stages of the car buying process.
Very helpful, likable, courteous staff. The staff never failed to ask us if we needed water or anything else to drink. We went for 2 test drives by ourselves. It gave us a unique opportunity to inspect the car. The prices were fixed and reasonable. We had done our research online regarding the prices and the offer they gave us was we had expected! Absolutely no haggling! I appreciated the honesty! Since I wanted 2016 Subaru Forester, I had to wait for a few days for the car to be released nationwide. Kam kept me posted via email/​phone throughout the waiting period. The finance guy was also good and gave me a good interest rate. I am glad I got a wonderful car from a great dealership.

Their service department sucks !!! I was redirected to the parts department for my service and when I asked the guy about my service «darrell» just gives me a shrug of I have no Fricken clue. First of all why the heck was I directed to parts for my service and secondly these parts guys are worthless. I’m never going back there to get work done on my car again!!!

Not sure what happened to the guys who used to man the Volvo service, wish they were still there.

Not the best experience. Quoted repairs were pricey, and in one instance we found that a mechanic who spent more time diagnosing the problem had a much cheaper and effective fix. Have gone elsewhere.

This Volvo & Subaru dealership is «My way (price) or Highway» manner dealership. I went to the used car department and the salesman is not knowledgeable but keep saying he is nothing to do with the dealership’s «Clear Price» policy. The dealer also has «Clear Price» policy for charging a used car for $ 599 processing fee. When I told them about $ 600 for processing fee is too much and the sales manager John tried nothing explained but his face shows that is and I can leave. What a «My way or Highway» attitude! He has very arrogant attitude as a Sales Manager.
Beside their fixed price policy (Clear Price) and $ 600 fixed car sales processing fees. The used car lack of owner’s manual and car floor mats. They don’t even mention these issues until I found out myself with the car have few hidden scratch and dents.
Overall this Don Beyer Volvo Subaru Kia of Alexandria has their own special way to set the price rules. Just like other Unilocal reviewers mentioned (I confirmed) this is my worst car buying experience I had while shopping for a used car. Not only because the Clear Price but mainly their bad manner — «My price or highway».

This is a review about the service department b
I bought my Kia Optima in PA and this is the closest Kia dealer to my home in DC. The service department is efficient, welcoming, and will wash and vacuum your car for no extra cost just another 10 – 15 minutes of time. The waiting room is spacious with seating and drink options. Additionally they have an employee who comes around with snacks. I am very happy with my experience. The waiting Room can get a little warm and the wifi isn’t amazing but overall I’ll take it!

This is for the Volvo Service Department.
I wish I could give 0 stars.
Don’t trust them!!! I purchased my Volva s80 in 2011 and Don Beyer has been the only place I’ve taken my car to get serviced. The first 3 years service was sub par. They did the job I requested but within this last year, Don Beyer’s service staff specifically a young lady by the name of Brandi, became very rude. I am the type to ask questions when shelling out $ 900+ for one part and she was very impatient, talked over me the entire on the phone and I ended up having to always asking for the manager, Sopaul, (sp). This last visit was my very last straw.
In November, it was explained to be that I needed a throttle body sensor replaced… not a cheap part to say the least. On January 2^nd, not even 2 months later I had to go back in because my car was stalling out and Don Beyer explained the past was faulty sensor. They replaced because it was still under warranty (thank goodness) but they came back with a laundry list of items I also needed fixed and claimed that my car was unsafe to drive.
No one ever explained to me that my car wasn’t safe to drive when I picked it up in November, nor explained any of the NEW things presented to be needed to be done. There was a lot of finger pointing of «such and such» was suppose to tell you this and I will have to talk to her.
I took my car to another mechanic for a second opinion and half the items on this $ 3,400 laundry list weren’t needed at all.
All I was explained by the new mechanic was new tires, new front struts and a upper engine mount.
Not toI mention that the new mechanic explained to that i didn’t have ANY transmission fluid in my car, and that was suppose to be part of my 115,000 mile service.
I’m never going back to Don Beyer again. I don’t trust them and their staff is rude.

I came to get my 2009 Volvo s40 (with almost 80k miles) appraised to see if I want to sell it. So when I walked in the receptionist looked at me like I was crazy and gave me a half ass greeting. I told them what I was there for and they were extremely dry. The guy asked what year it was and left to go ask his manager. Came back and asked how many miles it has then said no they don’t want to buy it. Maybe if it had 70k he said. They wouldn’t even look at it. It’s in great condition, has new brakes and is regularly maintained. I’m sure someone would purchase it if it was in the low teens or $ 10k.
Tip to the manager: It’s nice to have variety when running a dealership to appeal to different buyers with various price points. Not everyone is looking for a brand new $ 30k car.

Easily the worst car buying experience I had while shopping for a new car. I was lured there with a verbal offer on an S60 to match and beat a quote from another dealership. Shockingly, once through the door that offer evaporated and I was quoted at $ 5K higher, to see «what else was on their lot.» Bait and switch all the way. Unprofessional staff, management, and as dishonest as the worst car dealer stereotype. Bought happily elsewhere and I urge you to do the same

3 words: bait and switch! I would give zero stars, if possible. My husband and I had a competitive offer on a Volvo and reached out to Don Beyer. We were told by Jamar Smith that he would give us a car for 29k with more features. Went to the dealership and spent hours test driving, etc and when it came down to make the deal Jamar disappeared for 20 mins into his manager’s office. They both came out and told us that car was actually 34k and they can’t give us one for 29k. These people are jokes and so unprofessional. Truly a horrible experience from beginning to end.

Don’t fall for the «Simple Interest BS» Google the term now and see why it is a rip off!
Steve the salesman was fine, low pressure, showed us what we wanted, let us test drive. They started off offering a «good» price by showing me the invoice price and offering that. If they are willing to take invoice off the bat, then it is probably not «invoice», though I recall it was as good as «TrueCar» price, which may not be such a great service. Anyway I was able to pay enough below invoice that I felt good about it. Buying in late July and August are good times to get deals on the «expiring» models.
There is a $ 499 fee that they must charge everyone equally according to VA law (they say), so they won’t negotiate that away, but know that is going to be added to your negotiate price and work to compensate for that. At the end a $ 38 «Business Dealer License Tax» is added to the paperwork. By the time you see it you may be so worn out that you let that little amount go. The «closer» or finance lady was equally annoyed with me that I insisted on actually reading the paperwork even though it was «Standard». It was nice and stuffy in her office so as to make you uncomfortable. They will try to get you to buy «Gap» insurance for $ 700 — don’t. The pitch is that if your car is totaled its insurance payoff value will be much less than the balance on your loan and you will be hosed. (which is admitting the the second you drive it off the lot it is worth at least 5% less) They throw out bogus scare statistics like «the average gap is $ 5500». Sure if every car gets totaled than $ 700 is worth it, but if 1 in 1000 or 10,000 cars with a loan get totaled than it is a rip off (and many insurance companies offer this «rider», probably at lower cost — check before you go to buy a car). They will have not idea what percent of cars with a loan actually get totaled. I said I only drive a few miles to work so I am not worried (especially since it is hard to total a car in 30 MPH traffic!). They of course said «but 80% of car accidents happen within 3 miles of the home. This is only true because 80% of driving is withing 3 miles of the home! (Gotta know those statistical tricks!). Then they will try to sell you a «Maint» package. If you buy 5 years worth of schedule maint you get a discount. That might be a good deal depending on how you drive. For me I put about 5−6K miles per year on the car, but they insisted I «must» come in at X miles or X months to keep the warranty in tact. Really? I need a 45,000 mile service at 4 years even if I have 20K miles on the car. Don’t think so and I am not paying for that either.
So back to «Simple Interest». On a normal loan like a Mortgage, interest is calculated on outstanding balance, so the smaller the loan, the less interest you pay. On «simple interest» they calculate the interest on the entire life of the loan (e.g. 60 months), then add it to the principal of the loan then divided it by the number of monthly payments (e.g. 60). this results in paying the same interest EVERY month no matter how low your loan gets. If you get a loan from a trustworthy source like a credit union, they will calculate it like a mortgage. So when I pulled out my iPhone loan calculator app it came out that my payments should be $ 412.30 for my 1.99% 60 month loan but the dealer paperwork said $ 412.64. Being an engineer and demanding precision I asked why? She said some mumbo jumbo about simple interest and other bs but did not explain why.
«Its simple interest». So at today’s low rates you can see it was only 34 cents difference, which over 60 months is about $ 20 so I decided to give up. At that point $ 20 for another hour of negotiating was not worth my time — which of course they know. Now if interest rates were at 8% that might have be a difference of $ 20 per month, then it would be worth a fight. But if you are prepared going in, you might be able to force them to «fix» it. Also, they did not ask me how much of the purchase price to put on the loan. We were going to put a little down, but the paperwork included the car, taxes, fees, everything. We had already decided interest rates were so low it was better to keep our cash in the market, but to not even ask is BS. Again, Google the term before you shop.
I do like my Subaru CrossTrek a lot (4 stars). It looks good and is a good value. I could give it 5 stars for what it is under the following conditions:
1) the CVT engine was not so noisy.
2) the «manual» gear shifter paddles on the steering wheel (that you never use) were not in the way causing me to accidentally activate them.
3) when you pulled on the door handle it would actually unlock the door! — VERY annoying cheap-​out.
4) when you put it into park it wold actually lock the door.
5) the bumpers were not so easily marred by parallel-​parkers.
Other than those minor nits, very good car.
I look forward to the generic Unilocal response from the dealership

I am shocked by the bad Unilocal reviews. I have been looking to buy a car for about a month now, and finally did today with Don Beyer. I actually live about two hours away and drove here because I was impressed with their price and professionalism.
I can’t speak highly enough about the staff, especially Marie Kim (the saleswoman I have been communicating with for the past few weeks). She was up front about price from the get go. She was also super friendly the whole time. I even brought my dog with me today and she had a blanket and water bowl for him! When I got there I soon realized they just have a great staff because every employee seemed just as friendly.
I wouldn’t hesitate to make the trip again.
Oh and I am loving my new KIA Optima EX.

I never purchased a vehicle from Don Beyer Volvo. I typically get my oil change and service done at this location. Ive never had an issue with staff or recurring issues with my car. People are generally friendly. It is quite pricey to do maintenance work here though. Could be that I have a Volvo AND that Im at a dealership, but I like knowing that the work will be done when they say it wil, and up to standards… unlike some Billy Bob Backyard Mechanic type shop! LOL

$ 60 oil change, $ 120 to merely diagnose an anti-​skid light… Took 5 hours and the service representative appeared to believe he was doing me a great favor by taking my business.
(At my appointment time, I had to seek out someone that would acknowledge the fact I was in the building. Once I discovered someone that would make eye contact with me, they reluctantly checked me in without so much as an introduction).
Every couple of years I forget that service at dealership is a miserable experience. Don Beyer is no exception… Don’t make the same mistake– find a mechanic avoid the dealership «experience.»
Edit: They do have an attentive customer relations department. I received a follow up call a few days after the service asking about the quality.

We just bought a 2014 Forester from Matt N. It was a great experience. He and Debbie, the Finance Manager, stayed well past closing so we could get our paperwork in order before driving away.
Matt offered us the lowest price on the Forester in the region, was super responsive, and wanted to make sure we had a great experience. At no time did we feel pressured or unsure. Matt also was very knowledgeable about the vehicle and spent a lot of time with us once the paperwork was done to make sure we understood its many features.
I highly recommend checking them out if you are in the market for a Subaru!

So, my car died and I was desperately in need of a car ASAP. But I didn’t let the dealer know that. I wanted to get the best price for a car. I actually went to just test drive the Kia Optima. I ended up falling in love with it and bought it the same day. Rey Beltran was my dealer and he was very knowledgable about the car and very professional. I dealt with Joey Dizon and Joe Mungo in Finance helped me out tremendously. It was the first time that I bought a car without a lot of pressure or hassle.
Thanks so much!!!
So update on my review. Car sales man aka deceiver never told me there was a $ 400 charge if I didn’t buy the car at the end of my lease term. I made sure to measure the tires and they were all fine but got an additional $ 350 added too. I have leased before and this was a shocking aggravating expense at the end when I made sure to take good care of the car. Never recommending anyone here ever. But what can you expect from a cat dealership. Salesmen do what they do to make the sale hence the title. Thanks a freaking lot a$$holes. I should’ve known this was too good to be true.