Courtyard Alexandria Pentagon South

Marriott hotels, specifically Courtyard’s are almost always a pleasant experience for my family and me when we travel separately or as a group. So upon checking in at this Courtyard, we were REALLY disappointed. Not so much at the customer service (although our complaints are about customer service), but at the condition of the room and their failure to accommodate us in a room that we selected upon purchasing our stay. We arrived late (better yet early morning 1:30am) so they were able to accommodate us, but when we got in our room there was FECES on the toilet, we did not get a two queen bed with sofa bed like we paid for, nor did the room have a microwave and refrigerator that was advertised in our purchase. The hotel staff informed us that they were available upon request, but that they were all checked out. Understandable to some degree.
But what was most upsetting is their lack of urgency in cleaning up the FECES that was on the toilet. My dad had to go out and buy our own cleaning supplies to clean it ourselves. They came and cleaned it the next morning, mid-​morning at that. I guess we were supposed to not use the bathroom until then.
This is exactly why we usually carry our own cleaning supplies. We have never seen visible feces upon checking in at any other establishment. Feces spreads disease, not cool, not cool.
Will we likely use Marriot hotels again? Yes pretty likely, but we were definitely disappointed.

Impossible to access hotel parking due to construction. The hotel was literally surrounded by construction and the only way to access it was to drive over a half finished road which scratched our car. No notice that there was heavy construction prior to booking the room. No notification that there would be additional $ 20 in parking charges to stay at the hotel. Not the most relaxing way to begin your stay. In hindsight, we had many options at this premium price point and would have been better off staying anywhere else. I would not recommend friends and family to this location. We trust the Courtyard Marriott brand name and have stayed at many but this was definitely a poor representation.

This is a terrible hotel with horrible service. We arrived after a long drive and our room wasn’t ready for two hours past check in. We found fingernail clippings in our sheets and blond hair in the comforter (we’re brunettes) the manager was smirking as he said there was nothing he could do. Groups of teenagers were there yelling in the halls and they didn’t care. They wouldn’t accommodate our checking out a day early with a refund even though we missed a tour that cost us $ 150 due to the room not being available. NEVER STAY AT THIS HOTEL!!!

Great Stay very close to stores and good places to eat! Was able to check in early which was awesome. Hotel has a nice pool and the rooms are spacious and was very quiet. Just wish there was a microwave and little fridge in the room

First I want to say that the morning staff and breakfast were better than most courtyards. However, this place is not where you want to stay to get a good nights sleep. The hotel never informed me upon check-​in that they put me in a room surrounded by teenagers. Actually they took up most of that floor. Woke me up multiple times. Called to front desk and still nothing happened. The AC unit is outdated and made terrible noises all night. The TV service was not working half the time. Finally, $ 21 for parking per night is ridiculous. I prefer to stay at the residence on duke street, and they charge only $ 16 night and that hotel is in a desirable location, not the middle of the hood like this one. No food nearby. I won’t make this mistake again.

Worst stay we have ever encountered in a Marriott. In fact this was the only time I have ever had a seriously bad stay in any Marriott. Marriott — drop this property now or risk losing your loyal customers! I would recommend avoiding this property and staying just about anywhere else. We arrived for check in a little before 3PM. We had two young children with us and confirmed that the property had a pool, in fact the front desk person said «yes we have an indoor pool, it’s on the first floor next to the elevator». We went up to our room and called friends who live nearby in DC and invited them to come over and swim with their two young children. It was the first week of September (before Labor Day with school still out on break) and 95 degrees outside. Our friends arrived about a half hour later and we all went down to the pool (it was 3:15) and the door to the pool was locked. I went to the front desk and the clerk said «the pool doesn’t open until 5PM». I was aghast! The clerk had not mentioned that when we checked in, check in is posted as 3PM and I expect all a hotel’s amenities to be available at check in time. I told her we had four small children anxious to swim and her exact words were «you will have to go somewhere else». My husband then came to talk to the front desk and asked about the strange pool opening hour and was told «we don’t open until the lifeguard gets here and the pool hours are on the door, you should have checked». We were pretty irate with by now with four crying children. The front desk person then said «you can have your money back if you want to go to a different hotel». What?! We had unpacked and changed four children into swimsuits and now we were supposed to pack back up and drive around looking for another hotel with a pool in 95 degree heat and rapidly approaching rush hour? We ended up sitting in the lobby for nearly two hours trying to entertain the children and waiting for the pool to open. At no point did any member of the hotel staff offer us an apology, some beverages for the children or anything else. The staff made it abundantly clear that they couldn’t care less. We had a pizza delivered and made the best of a bad situation until the pool opened at 5PM.
Besides the staff’s downright rude attitude, the room itself was sub Marriott quality. The shades on the lamps were torn and tattered and there was a quarter inch of dust on lamp and TV surfaces. The carpet had many old stains. There was a cabinet for a mini fridge and and microwave outside the bathroom, but the mini fridge and microwave had been removed — nada, nothing. Provided toiletries were miniscule, not even quite enough shampoo and conditioner for one shower for two adults much less a family of four (we had a room with two queen beds). The deadbolt on the door was partially broken and my husband had to shove the deadbolt into place with his hand every time we went in and out of the room. I have never stayed in any level of Marriott (this hotel is a Courtyard) that was this poorly maintained.
All in all if I could give this property a negative rating I would and yes as other reviewers have noted the charge for parking in the adjacent open air garage is $ 21 a day which is basically a city price and this property is not in the city. I intend to write to Marriott corporate about our experience but in the meantime, stay away!

New assistant manager is great but my stay two weeks ago was pretty bad. Didn’t like the room and I couldn’t check in early after being released from surgery and calling/​checking in ahead. My mom also ended up with a horrible stomach ache after the breakfast Buffett. If you’re from out of town and they have a deal, trust me, spend an extra $ 30 to stay elsewhere. I will note that the assistant manager dis address my concerns and a billing issue I pointed out. That does show that he is taking the place to a better level.

Highly not recommend!!! Waiting for shuttle 1,5 hours never showed up. The front desk kept lying when i called. They kept saying another 5 minutes for each time i called. Ended up taking a cab for $ 25. Staff were super rude!!!

Ok so this hotel is a typical Marriott chain design located 15 minutes away from the Capitol which is why me and my family chose it for our vacation here. Things started off fine even though the front desk was pretty cold to us but whatever we are all grown ups. That’s the good part. The stay we booked was only three nights and we were located near some good food so we thought we made a safe choice.
WRONG!
The first morning we got up and something was off. My father and me both had a mystery case of what appeared to be small bug bites on our legs, arms, and in my case stomach. Thinking we Californians weren’t used to the usual suspects regarding the insect crowd in VA we thought it was mosquitos or something and did nothing about it. The second night ended and in the morning our bites had multiplied again and now we were worried. Was it our lake trip from before the vacation? Was it our lifestyle choices? Was it an act of God? We were staying at a Marriott so it couldn’t be the room right?
WRONG AGAIN!
Waking up to the beautiful view of hundreds of Lexus cars in what was supposedly a parking structure for guests (actually a dealership in disguise?) we were again mysteriously covered in even MORE small and large bites! At this point it couldn’t be anything other than bugs and after some googling we found our problem. Bedbugs. This was also aided by actually finding one crawling on me during our happy breakfast that morning (nothing makes me hungry like being covered in blood sucking parasites) at a local diner.
After attempting to speak to a general manager (I’m convinced he doesn’t exist as we asked for him three times with no response other than he’s busy), not getting him and sparking to a receptionist, we gave up. We checked out and took all of our belongings to their laundry center and payed ~20 $ to sanitize our entire luggage pile! Awesome considering my mothers trip was also business so she had a months worth of clothing with her!
After this we called to try to speak to the mystery GM and got a snappy response from an assistant GM saying they were both busy and he had «customers waiting on him». We left a message, got no call back, and now need to call THEM back!
Overall obviously we had a fantastic experience!
Not.
Won’t be coming again and P. S. this is the second review specifically mentioning bedbugs and the third review mentioning insects in general! Expect to have to justify your complaints to the combative management if you are as fortunate as we were to get a lucky bug infested room!
Pics uploaded for proof of my crazy claims!

After my many Marriott stays… this truly was the worse — the hotel truly needs a serious makeover with all updated furniture and fixtures… new beds (mattresses were too soft, felt like I was going to cave into the middle of it… elevators were a little small but they worked pretty good but it was hot as heck inside of them… the hotel was burning up in the front lobby, hallways, restaurant… at least the air in the room was comfortable just a little loud… then the kicker was that Lindsey Lexus had took up all the parking spots with looked like their whole fleet of cars from the dealership which was not cool — we had to park across one of the cars especially after we paid for the parking package with our reservations… will definitely mark this hotel off my list. Was not impressed at all!!!

The parking structure is filled with dealership lexis cars so don’t plan on finding a space to easy. Next when you want an elevator grab a snack it’s going to be a while as they are slow and only accommodate 5 people at best. A luggage trolley and one person honestly. The hallways are hot because they don’t air condition them or the elevators either. Tue rims are ok but I expect a lot more Marriott! A lot!!!

Another hotel stay for work, I should seriously consider moving to Old Town. Anyway, the Courtyard Alexandria is a nice value for the area. I was able to get mine free with points, but from the prices ive seen online they have good deals. Free internet is a very nice feature, and the café area is open all the time.

Not impressed. Check in was terrible. Rooms are standard. Bar; could’ve bought a six pack (across the street no less) for what I paid for one beer. They get two stars for shower pressure and hot water (though the latter may be because it’s summer)

This hotel is on the list of Airport Parking Reservations website. Note: I have never stayed at this hotel; just paid $ 27 to park there… and another $ 22 dollars for the taxi that I had to in order to take in order to make my flight; after waiting 50 minutes for the shuttle driver, he was still another 25 minutes away. Of course, the Courtyard advertises that the shuttle runs every 30 minutes. I’ve used several other hotels in the area for parking and shuttle service and this hotel was by far the WORST! Do yourself a favor and pay the extra $.50 to $ 2.00 to park elsewhere. The shuttles are much more consistent in pick up and drop off times. By the way, I sent the hotel manager a very professional email and he never responded. No offer of reimbursement, no apology, nothing at all. I hope that they do a better job in serving customers who stay at their hotel.

My husband and I stayed here for 2 nights this past week before heading over to Williamsburg. We decided to stay closer to DC before our second stop. While doing some research for our vacation, I came across a group on. They charged us $ 86 a night. Booking our dates was easy as they had multiple dates available.
When we arrived, I found that the area was not the best. It was located right outside the major highway. Most of the area had some sort of construction going on which made traffic worse. Parking is located behind the building, in an external parking garage only for hotel guest. Didn’t really feel safe walking out to the car without my husband. Hotel lobby was nicely decorated for the holidays and looked like every other Courtyard at Marriot I had ever stayed at. They definitely keep their color theme.
At check in, service was fast and easy. Staff is very friendly here.
Our room: Comfortable space, and clean. However, we had a whole empty area in our room which we felt belonged to a missing couch. There was no mini frig, no microwave, no extra blankets. Its was a cold night so we called downstairs for extra blankets, they were delivered 30 minutes later. The bathroom was clean also. Fresh towels and essentials. Overall, our room was ok but was missing some things that we would have liked.
They did offer breakfast. This is a huge thing for my husband and I. There breakfast was really good. A buffet of bacon, sausage, eggs, breakfast potatoes, fruits, waffles, yogurt, grits, juice, coffee, milk, and water. You do however, have to provide your room number to make sire you are truly a guest.
Overall, our stay was good but could have been better. The missing couch, no mini frig, no microwave, and no extra blankets sort of disappointed us as we had just driven 12 hours and wanted nothing more then a hot drink and warm blankets. The hot breakfast was a plus for us. To us, it was just a place to sleep after a long day of tours in DC.

Great staff. Provided a refrigerator when requested. Needed extra blankets in the room. Furniture arrangements were not suitable for comfort. TV was the side of the bed. Could have been moved to another wall so you can watch it better. Had to request an ironing board. Great new shower head. Mattresses could be improved. Downstairs was very comfortable Over all fair would stay again. Wifi was very weak.

Again… Just for parking and the shuttle… Waiting for 54 minutes after speaking with someone who said 25 minutes for the shuttle seems a bit uncool… Definitely would not use them again for airport parking.

Came here for a quick stay due to business obligations in the area in the early morning. I walked in during rush hour after 9pm. The lobby was full of people not to mention on site parking is available if you don’t want to chance getting towed. The first rep was very rude and inconsiderate. I needed to print my corporate form but two guest were on the computer. She asked the could she borrow a computer first then proceeded to ask how long they were going be on. I explained to her I have been staying at Marriott since a kid and this was the worst customer service ever her excuse was she tired and been at work all day.
After being at the counter forever I just took the L and told them just give me a room key and charge my card I will deal with the nonsense later. The bathroom was filthy and the shower backed up badly. It was too late to complain and to the rep they didnt even take anything off the room, his response was it never happened to him… like really dude in my mind I was like I never got shot but I would empathize with someone who has duh… I would never go back to this location ever.

Just checked in and checking right out! Filthy!!! Every part of hotel is dirty. Floors need vacuuming. Looked like the place hasn’t been cleaned for a while. Blue tape on room numbers on eighth floor. Very hot on eighth floor. Room stunk! Air was blowing hot air, smelled like something was burning. Lobby area had dirty tables and floors. Disgusting!

Disclaimer: This review is the same as I left on Trip Advisor
Hotels are always a multi faceted rate for me, so I’ll break them down accordingly. All in all, it’s a nice hotel and for the price, if you’re looking for a good clean, no frills room while you visit the area, you can’t really go wrong. I’m very picky with accommodations which is why I only gave them a 3 … Here’s my reasoning.
Service: These guys definitely get a solid 4 for service. Everyone was friendly, helpful, and professional.
Cleanliness: Cleanliness also ranked high. I’ll say 4. The only thing that pulled that point would be the facts that the elevators were a little crusty and the floors could have enjoyed a nice visit with Sir Hoover of Vacuumton. Even with that said, it wasn’t bad at all.
Rooms: I was a little bummed out that the rooms had no mini fridge or no microwave. I mean c’mon. Lulu’s Loveshack in Shuckamuck Tennessee has a mini fridge for Pete sake. A Marriott in Alexandria VA should be able to hold par with Lulu. 3 for the room.
Shower: I’m a shower guy. Showers to me are as much about relaxing after a long day as they are about cleanliness. Cowboys and Knights would probably beat me senseless, but hey … I’m a happy product of modern society so the stinky ghosts of Billy the Kid and Sir Lancelot can just deal with it! The shower in our room at least just plain sucked. The stream was weak and the temperature wavered between turning me into the Heat Miser and the Snow Miser all within a few minutes … This shower gets a 2.
Dining: Dining also fella little short. The breakfast buffet was very nice and reasonable, but if you choose to stay in house for dinner be forewarned. It is quite pricy. It’s good but pricey. maybe it’s me just being picky but no bar with a café style eatery forces me to give this just a 3.