Center for Dental Anesthesiology

Warning! Will send you a bill after telling you insurance covers it! Went here for a night guard, and was told that my insurance would cover x-​rays, so I agreed to x-​rays. I was also never told the insurance does not cover 100% of the nightguard. This is THEIR responsibility to look up, before providing a service. Instead, they chose to provide the service and then bill me for everything after insurance didn’t cover it. Not only that, but the nightguard had to be done twice because the lab screwed up the first one, so I had to have the procedure done again.
Nobody in the office talks to each other, several times I received 2 – 3 phone calls, with the exact same information because the people in the office don’t seem to talk to each other or know what the other one is doing.
Very unprofessional, would not recommend to anyone!

How important is customer service to you?
I didn’t even get to the actual appointment, but I can speak to their very poor administrative staff. After trying to establish myself as a new patient, I was called back and told that my previous dentist had sent x-​rays that were too old for them to use. When ask about the ‘probing’ records, the administrative lady told me those were also too old. Being that I was the one that last went to a different dentist, I knew that the ‘probing’ (gum measurement) examination had been completed at my very last appointment last year. When I brought this up, I was very rudely told that «you ALSO said your x-​rays weren’t old.» I couldn’t believe the lack of professionalism this statement represented. I was appalled. Here I was trying to establish myself as a new patient, which if in fact my records HAD been so out-​of date I would have been willing to update them during my first examination (this is MY health we are talking about, right?!), and the office was accusing me of lying!
Needless to say, I have PLENTY of other options out there and I am happy to take my business elsewhere. If you are shopping around for dentists, I suggest you consider doing so as well.

These people are the BEST in handling nervous and frightened patients. I have had major issues with my mouth but with the great care I receive from Dr Snyder, I can SMILE again and not be embarrassed (or in pain).
I highly recommend scheduling an appointment if you have anxiety issues with dentists… they WILL make you feel at ease.