Cascade at Landmark Apartments

I think it’s funny that a couple people left reviews just based off of a perceived attitude from one interaction. I just moved into Cascade and I love it here. The place is very secure. It does suck to have to pay for parking every month but it is nice knowing that my car is protected by a key fob garage door. The concierge is always there and has always been helpful whenever I needed something. The leading staff was also very nice and helpful throughout tbs entire process from initial contact until after I sign the lease. It’s nice that they have attention to detail, even remembering everybody’s name, and which apartment they live in. I also don’t understand the reviews where people said they had bad bugs, I’ve lived here almost 2 months and have yet to see a single bug or spider. It is nice and centrally located to the DC, with amenities from grocery stores to restaurants are all very close. Overall it has been a great experience and I will be living here for the foreseeable future.

My fiancé’ and I just moved in to Cascade. Although we have not occupied our unit very long, I am pretty satisfied thus far. I wish we would have splurged a little more for one of the top upgraded units because the apartment is somewhat basic compared to the model apartment you are shown when you visit the property. I will write another review after we have been in the apartment for some time.
This review is to mainly speak on the staff at Cascade. My interactions with the receptionist and the leasing consultant we worked with (I believe her name was Shayla) were positive experiences. Both women were very kind to us and very helpful. My fiancé’ and I were looking at other properties, and Shayla was the only leasing consultant out of all the 7+ properties to check in with us as we progressed through our apartment search. We visited the property more than once before making our final decision, and each time Shayla was very thorough and patient with our questions, etc. Now, I wish I could say the same about the Assistant Manager. My first impression of her was that she was not authentic. She appears very «nice» and concerned about your impression about the property, but her true personality screams through. I could tell she has biases and preferences on what sort of residents she wants to lease. During one of our visits, she was well aware of the unit we were seriously interested in. We were working with Shayla and I see her speaking with another couple. Shayla takes us to the layout we were planning to lease, and shortly after that the Asst. Mgr. brings the couple to the same apartment to tour. She states the specific unit (she said the apt. # which I knew was the one we were planning on leasing) and said it will be coming available. I thought that was completely rude and extremely awkward. After we return from that tour and the other couple leaves, she then proceeds to say to us that she really wants us to live at the property and move in. That moment made my red flags about her go up! Fast forwarding to when we were actually moving in (yes, we moved into the unit she was trying to sell simultaneously), when we came into the leasing office she didn’t even initially speak. Shayla was helping us and she called her into the back office in the midst of her assisting us. This was not the first time she has done that. I am not sure if she was reprimanding her or what, but it was very awkward as a potential resident to experience that. After they returned and we finished our paperwork, she appeared to «remember us» and said «See, I told you, you would be moving in!». I am leary about her and truly believe there’s some prejudice there. I do not appreciate our experiences with her. She seems to come from a sales background, one where numbers are more important than working relationships. I hope our future encounters are minimal and these experiences are not a reflection of what is to come.

The rudest least courteous staff of all times. We walked in to inquire about leasing an apartment, and the receptionist tells us the leasing consultant (who we can see sitting in her office behind the glass doing nothing) has an appointment after 30 minutes. I asked if we can just talk to her for a few minutes since we know what we want and we only have a few questions. The receptionist asks her if she can take us, and the leasing employee stares at us head to toe, the shakes her head and leans back in her chair. So disrespectful, lazy and unprofessional. If that’s how they treat prospective tenants, I can only imagine how they would treat them once they are locked in a lease… «Do you want schedule an appointment?» No thank you!!!

I had left a review here and after seeing the review, I was contacted by Casey who made it a priority to get my case taken care of in a timely manner. I really appreciate her putting in extra time to take care of my issues.

Cascade was my first apartment, I lived here for two years and would not recommend. Bugs everywhere, took a long time to fix anything, and my parked car got hit TWICE in their terribly overstuffed parking garage. The staff changes overnight and there’s zero accountability by anyone in charge when break-​ins, car accidents, or payment disputes occur. The «security» is a joke. I didn’t feel safe there.
My rent was increased substantially each year, they took my entire deposit AND charged me an extra 1k upon moving out because my unit was outdated and needed new appliances. I was young and dumb and didn’t know to fight back on this kind of fraudulent stuff, but they took advantage at every corner.
I live in an awesome complex now, and can’t believe what I put up with at Cascade simply because I didn’t know any better. Trust me, you can do better.

I’ve lived here for less than a month now and so far I’m a fan. My apartment was clean when I moved in, with minor issues that got taken care of quickly. The front desk folks are very pleasant and helpful. My service requests are taken care of within a day. The residential portal makes your life easy to pay quickly online. I would recommend to live here.

Beware — terrible management according to a renter who was in the process of moving out. He said that they were. nasty and impossible to work with.

I was a resident here from 2011 – 2012 when they were under Equity. I thought it was a great place to live and the leasing office was very friendly. Natasha was always very helpful and the concierge personnel was always friendly and wearing a smile. They knew me by name and apartment number, even my dog. I rarely used the rec room but it was very nicely decorated and had a pool table as well as a TV room. I stayed on the 7^th floor (from the front) or 2^nd from the back of the building. My apartment was a 2 bed/​2 bath family style (side by side bedrooms) unit and it was VERY spacious. It’s the 2M floor plan according to their website. I could fit a king sized sleigh bed, a dresser, a night stand, and an over-​sized lazy-​boy lift chair in my bedroom alone. I still had space to sit other furniture in there if I needed too as well. My second bedroom was furnished with a dresser with a mirror attached and two twin sized beds. Still plenty of room to walk around.
As far as negatives, I really do not have any to report about. Unlike other secured apartment complexes I’ve stayed in, their garage doors were never broken and I always felt safe and secure living here. I never heard my neighbors and never received complaints when I played my music loudly while cleaning up. I don’t recall smelling dog urine in the common areas and I have a dog. So I was a frequent visitor of that area. Yes, the garage is TIGHT. However, if you take your time and pay attention, you will be just fine. I had an SUV/​Crossover vehicle and I never hit the wall. I was one of the people who had a park in the lower level. Some idiots did turn left instead of following the rules by turning right upon entering the garage but that was my only annoyance.
I was considering moving there again within the next couple of months until I read that they were no longer under Equity. I wasn’t aware of the multiple fees they are charging now for parking. That saddens me because the property itself for the cost was really a great deal, at that time at least. Maybe Greystar will read some of these reviews and revamp their current rules.

If I could give this place a negative rating, I would. The lobby is nice but the hallways stink of either wet dog or whatever someone is cooking. The property nickels and dimes you for everything including $ 5 fee for guest overnight parking. When I first moved in, guests could park overnight for free and I had a free parking spot. Now they charge you $ 25 for the first car and $ 75 for a second one. Additionally, the management changes every few months; one time a property manager lasted a month… I didn’t even get to meet the individual. Seems like there’s a revolving door in that office.
The property also operates a half-​way house in one of the apartments. Around 8 pm, you can find one of half way house residents banging on the back access door to gain entry because he doesn’t have a key fob. REAL SAFE… NOT.
When the company was managed by Equity, I thought there was some sense of loyalty and desire to retain residents but now that Greystar is the management company, this property is AWFUL
The latest update is that the property is now charging me $ 700 for a carpet replacement. We didn’t have any animals and they expect us to pay for them to replace the carpet for a new tenant. DO NOT RENT FROM THEM!

BEWARE! I lived there for two years. My problems started when I moved out. They said I hadn’t given adequate notice and wouldn’t let me out of the lease. Instead I had to pay for an additional six weeks of rent at the much higher month-​to-​month rate. I moved out and the apartment was vacant that entire period. I went back and cleaned it and turned in my keys. The next week I got a notice that they’d kept my deposit and wanted an additional $ 100 to cover cleaning the carpets and painting as well as my «final bill» for power ($ 80) and water ($ 60). Since the apartment had been vacant for the past six weeks, I have to wonder if they were overcharging me for utilities the entire time I lived there. Very shady!

I have been living here for a year and half and so far it’s been OK. Friendly staff. if somthing’s broken in your apartment it gets fixed promptly. Walls have pretty good insulation. I hardly hear any noice from outside or next door.
However, parking garage is terrible. like another reviewer mentioned many cars have signs of damages and i also scratched my brand new honda while parking in the garage. They have only a few guest parking spaces and charge $ 5 overnight parking fee.
I’ve also seen centipedes and spiders in my apartment during the winter :(

I have lived at Cascade for 2 months. I decided to rent here after being told that they had a transfer program, wherein you would sign the lease, and in the event you decided to move, all you had to do pay to transfer to another Equity property and you would not have to pay a broken lease fee (1 month’s rent). That was the appeal over all of the other properties that I had seen.
Well, 1 month into the lease, they are sold to Greystar. This month, I decided to relocate only to be informed that I would now have to pay the broken lease fee, because Greystar does not do transfers.
I feel duped and I am extremely angry about it.
I am sure they were in negotiations when I moved in, and I should not have been told about the transfer option if the new owners would not be honoring it in the take over. In lieu of the fact that Greystar does have properties elsewhere that I could (and would) transfer to, they should be willing to honor Equity’s promises to their existing tenants, and allow me to transfer. It seems like a good business decision, since they would be keeping a tenant, and still making money, instead of alienating a tenant that will never rent from either Equity or Greystar again. I am currently getting legal advice about this matter.
Also, they sent me a letter about charges to clean the apartment. I am sure a big company like this should be aware that charging for normal wear and tear (especially after only 2 months of a tenant living here) is illegal, and usury. I will speak with my attorney about that also.
On those grounds, I am not recommending either company’s properties as a place to live. Bait and switch.

After a year at Cascade, I would not recommend living here. The parking is absolutely terrible. You are charged just to park one car in the garage. Then, you’re charged $ 75+/month if you have a second car. Did I mention you have to pay $ 5/​night for any guests? There are fees for living on a higher floor, a $ 500 ‘amenity’ fee to move in, etc. The garage is extremely tight and most cars have signs of damage. The Building Lobby is nice, however the hallways are outdated. The renovations in some units are cheap and the units are very small. You can hear some street noise as well as some neighbor noise, but it’s not too much of a disturbance. The Management is extremely strict and it’s obvious the company is only interested in collecting your rent. You’re expected to return an apartment in such pristine condition that Management should not have to do anything and the next tenant can move right in. This is a joke. The concierge is innatentive for the most part. I will say the leasing agent was helpful, but that’s probably the only bright spot during my residency. I strongly recommend you take your hard earned money elsewhere.

The staff is friendly and the facilities seem maintained. This is an older building, and there is a parking garage which now you get one place already included in your rent.