Carter’s Babies & Kids

I decided to update my rating after my very recent experience at this store. My previous review was 5 stars but they fail to maintain the stability.
As I mentioned in my last review, I came back for my fall shopping for my daughter.
We wanted lady buy rain boots in size5 and matching rain jacket in 18 months. They had the jacket but not the boots, so the associate suggested she can check it in the national harbor store since it was the closest. She tried calling them once and said «they’re not answering…» And tried to get away but I said «can you try again» and she said «well they’re not answering» I get that they might’ve been on the phone but the fact she wasn’t willing to retry again at least 1 – 2 more times was disappointing. Then she clicks on the store phone several times and says «still not answering.» So I decided to call on my own while in the store, and they answered. Associate wasn’t apologetic or concerned about my experience. Now I will not come back to this store again because I find that national harbor store seems to offer more and associates are more personable.

It is a good alternative to nice clothes for kids, they usually have sales too, which I love and the staff is usually very nice and helpful. The store manager is VERY nice and sweet, so I would give her 5 stars, if she were more adamant about the store’s music choices. I have found many nice clothes for my daughter there, however I wish the staff would pic more kid-​appropriate music, as I have been there a cuple of times with my toddler and heard the f word in some R rated radio songs. Lately we have been doing our shopping at Gymboree and the Children’s place at the pentagon city mall. Gymboree ALWAYS has children appropriate music, and the children’s place has no music at all, which is better than the f word!

Standard kids store with mostly clothes. Always very clean and lots of sales and clearance items. Employees are very helpful and nice. Lots of coupons come in the mail so look for the 20% off total purchase ones before you buy anything. Overall, a nice alternative to the big stores in the area, especially with babies r us in kingstowne not being very nice.