C & K Cleaners

They suck. They damaged buttons on a brand new dress shirt. Don’t know how that happens. Then they forgot to crease the sleeves on my shirts. No problem. I left them for a redo. When I got them back, they had two creases per sleeve ! WTF ! Two strikes
FAIL !!!

I prefer local mom-​and-​pop shops to chains, and would much rather take my cleaning here than zips. But while my first visit was nondescript (a little pricier than expected, but that’s what you pay for convenience), on my second trip I encountered the seamstress. I’m pretty sure she’s part banshee — I have never been screamed at quite like that.
I left a repair job, and when I picked it up, it wasn’t completed. (On me: I didn’t check the item before leaving the cleaners. Clearly, I should have.) When I brought it back and asked that the service I’d paid for — as documented on the receipt — be completed, well, that was obviously an unreasonable request. Once I was berated into submission and just paid her off again, I’ll never set foot in here again.
To give credit where it’s due, I’ll second Richard Z.‘s comment that the younger guy (helped me the first time around, and was brought in by phone for the second debacle) was terribly nice … but ultimately, he just couldn’t get his colleague to calm down and behave like a sane person.

Love these guys. I’ve been coming here for 3 years. The young guy (sorry man, I’m terrible with names) I mostly see is super-​friendly and efficient, the older couple are really nice, and the one time they’ve made a mistake (the bag with my clothes was accidentally left under the sales counter instead of being cleaned) they more than made it right.

I am never in the mindset of writing a poor review of a business, but I feel compelled. I just moved into town and found this cleaners to be very convenient. And in the last year, I’ve been a regular customer. Two weeks ago, I dropped off two summer dresses that resembled each other, and because I was on the phone (my fault indeed) ended up with one dress and a sweater that was also dropped off. What makes this situation bad is that I was accused of being a liar about how many dresses that I dropped off, even when I shared with the owner that I remember saying that there were two dresses (the person on the phone verified my statement). To make a very bad experience short, not only is my $ 70.00 on sale dress gone or being worn by someone else, I was still charged the $ 13.00 for the dry cleaning bill. In today’s world, people have choices and good customer service is just something that should not be compromised, especially when a person establishes a relationship with their local dry cleaner. I have to say that the son, who spoke much better English than his mother, tried to help… but when someone says that will never come back, try to at least make a small concession for the inconvenience. Besides, what is $ 13.00 to hundreds of dollars in weekly service. This is a warning… if service means something to you, find another dry cleaner!