Broadstone Van Dorn

Not sure what those 2 star reviews are about, but I have to say this is a steal considering its location. Great management staff too :)

Best management staff I’ve ever had. Always there to answer any questions and handle any concerns. They take care of me like I am family. :-)

I’ve lived her for less than a month so far and I have to say it was a great choice. The management is super accommodating and so nice. The building is in the perfect location and how can you not love the upgrades in the kitchen!
I’ve moved to many apartment complexes in the area and I have to do by far this is the best one.

I have loved my experience at Broadstone Van Dorn — so much so that I extended my lease. I read a lot of the negative reviews on some sites but have seen none of those issues appear since I moved in in March. My studio apartment is just the right size for me and even though my apartment faces the street, it is remarkably quiet. Sure, the fire trucks and ambulances come through frequently, but the fire station is down the street… it’s understandable living at a busy intersection. I may not be as noise sensitive as some considering the places I’ve lived, but I’ve never had a problem sleeping through the night due to noise and have only rarely heard my neighbors through the walls… and never at inopportune times. I love having a laundry room on site — and while the card readers on the machines have acted up at least once since I’ve been here, I like that I don’t have to collect quarters and can use my debit card to do my laundry. I appreciate that there is a fitness center on site and a social area. I may not use them as often as I should, but it’s nice to know the space is available for my use. I like that there are numerous bus routes that pick up right outside, making traveling without a vehicle convenient. I also like how prompt maintenance service is and that they send community e-​mails notifying us of what is going on and improvements that are being made. Living alone, traveling from afar, the property managers were friendly and worked with me, sending me photographs of the unit since I couldn’t visit in person. The property is secure — which I appreciate and they notify me when I receive a package, and hold it in the office until I can come get it. And when I pick those packages up, they ask how things are going, how I’m doing, and how my work has been. The office staff cares, and I appreciate that. I love that there are community events — even if I haven’t been able to participate in any of them due to my work schedule. This is a community, not just an apartment complex. And I like that the most of all.

This is my first place. And I must say I’m glad I chose The Broadstone. The management here are nice and friendly. Best of all, I love the amenities.

Be very careful with their leasing agent and property manager when discussing pricing of your apartment. When I visited the property, the agent told me that I could negotiate with the property manager on the amenity fee, which is $ 350.00. She specifically stated that they’ve been operating for approximately 2 years, and the initial residents did not pay an amenity fee. However, now that the amenity has been in place residents have complained that it is excessive and have asked to reduce it. She told me that some have been able to reduce it as low as $ 99.00. When I met with the property manager the next day, I was told another story. He stated that he has not negotiated the amenity with any resident, and that would be illegal according to Fair Housing And Equal Opportunity Act.
As I spoke to the property manager, the agent came in belligerently yelling at me, and accusing me of lying on her, and that she never said that the amenity fee was negotiable. It appears that she was trying to be intimidating, but I stood my ground and told the truth. I wrote what she told me on specification sheet I was given when I visited the day before, and confirmed with her the next morning that I would speak with the property manager concerning negotiating the fee. She was rude, unprofessional and very hostile. Earlier, when I first arrived, I was accused of being «high maintenance» when I asked to show a friend the proposed apartment. No matter what she said or did, the property manager supported her, stating that she has worked for him for years and that he knows her well. I said I did not know her, but I know what she said, and that’s the truth. She did say the amenity fee was negotiable. He said there was nothing he could do about the amenity fee, and that was non-​negotiable.
At this point, I was not convinced, and it was obvious that these people were very dishonest, not trustworthy and very unprofessional. It was impossible to deal with them further because I knew that there could possibly be another hostile and encounter with them, so I severed the deal. This place has nothing to speak of in regards to amenities. There is a pool, but no shuttle; a barely there gym and area for coffee, business space and pool table, but nothing substantial. There is a very limited laundry room on the first floor and that’s about it. The amenity fee is definitely not worth its weight.

The pros about this apartment is the great location, the staff is nice and the price. But you also get what you pay for. The walls are EXTREMELY thin and if you have an apartment facing the road, you get to hear all the traffic all day long. It’s the worst when emergency vehicles come through multiple times in the middle of the night. I won’t renew because of this alone, between my loud neighbor and hearing traffic all night long, I can’t get any rest.