Belle View Cleaners

I’ve been going here for years… Sure, they’re pricey, but they’re convenient. Today, I noticed that the shirt I’d sent out to them for cleaning had come back with two broken snaps. (Snaps which, incidentally, they’d sewed on for me) I took it in and told them about it, and they sighed and made a big deal about how they were going to accommodate me THIS time, but that they were really not responsible and I should know that. I told them that I’d just take my shirt elsewhere, as well as the rest of my business going forward.
Really disappointing that for 10 minutes of time and two $ 0.08 cent snaps they’d trash a longtime customer relationship.

DESTRUCTIVE, HORRIBLE CUSTOMER SERVICE, RUINED/​MELTED!!! AN EVENING GOWN. employees blamed melting the beadwork on a custom evening gown on the care instructions– the beads had melted to the middle and bottom of the gown, that can’t happen unless its thrown in a ball in a bag and heated! owner refused to reimburse for expense of gown. took no responsibility for accident at all. will tell everyone I know to not use them! can’t say enough bad things about over charging and poor work quality. not first item dissatisfied with but by far the most severe!

I went here to get 5 dresses dry-​cleaned. One of them needed a little bit of sewing on the back, but nothing major. When the lady took my dresses and gave me the receipt, it said $ 56. Huh? She charged me for five dresses and the minor sewing, but she also charged me extra because one of them had a lining and one of them had a little bit of fuzz on it. I’ve NEVER had that happen. And even if she didn’t charge me for those «extras,» the price is clearly still outrageous for five dresses. I handed her the receipt back and asked if I could get my dresses back. Now I have to find somewhere else to get my clothes cleaned.

DESTRUCTIVE, TERRIBLE CLEANING AND WORSE CUSTOMER SERVICE. Not to mention, way overpriced.
I took my nice khaki peacoat for cleaning — I got it back and EVERY single button is discolored and chipped. The employees refused to believe this wasn’t how they looked when I dropped it off. I pulled out a button from my purse which had fallen off about a week prior to taking it to the cleaners, which still looked pristine and new. I held the button up for comparison and they still denied they did anything wrong. I now have to go and buy all new buttons to replace them.
Not only did they ruin the buttons but there was a large area that obviously had not been cleaned, as there was still traveling remnants chunked onto the hemline. When I pointed it out, the guy just tore it off the hanger and said «I’ll get that off» and just ran it under water and scrubbed it. So much for DRY cleaning. So, if I pointed out that area when I dropped it off and it’s still dirty, I’m wondering how clean the rest of my clothes are.
Even after everything, I was forced to pay full price. I was furious — I plan on going back this evening once I calm down some to speak with a manager. I will repost later.
For now, ZERO stars.

So disappointing. Been going here for years until the last three months when we’ve had a total of 4 pieces RUINED. I have a beige sweater that has been turned grey, has a new stain on it, as well as dark gray tracks running on it. When I mentioned it to the cleaners they did nothing to accommodate me. If you want your clothes ruined, go here, if not, find another location.