AT&T

Went for a late lunch hour. They were slammed, I get that. I registered, retreated to read, and tried really hard to wait patiently. It was extremely difficult to do so, as I watched one associate literally try out a new hair product a customer handed to her, and a manager tending to the descriptions instead of helping customers, which just fueled my frustration. With a full storefront, you’d think they’d show *some* sense of urgency, but you’d be wrong.
I was finally helped by the manager who was tending to product descriptions before, and she was nice, but that did me little good, as I almost immediately had to leave to get back to work. She did kindly offer to replace my phone for $ 650, but apparently my reaction to that frightened her, because she hastily handed me my phone and acted like I’d just punched her in the face.
(I feel sorry for the guy who called «thanks for your patience» as I walked out the door, because if looks could kill, he’d have been dead as a stone. I’m sure he was trying to be nice, but it just felt like salt in the wound.)
What do I want from them? Show some urgency — act like my time is valuable. I’m not asking you to rush other customers, but perhaps it’s not the best time to be restocking the floor or beautifying? I’d think that would be common sense, but apparently not.
PS — your hair looked better before you put the goop in it.

The BEST AT&T Experience I have EVER received !
I was greeted immediately even though they were slammed… Tobi Oluwole was my sales person and he was truly Phenomenal!!! I had a shattered phone, a tight budget and an unsuitable plan.
He really impressed me with his patience and knowledge. He really took the time to explain what no other AT&T person ever did before…
I was considering switching to a cheaper provider honestly but he actually provided such service and knowledge I am going to continue to be a loyal customer. He went through every single product I questioned… explained it perfectly without losing patience and remained very pleasant. Tobi literally turned a potential cancelled account into a $ 900 sale and a very happy happy customer. This was the best technological experience I’ve ever had.
The whole store was friendly the atmosphere was warm and nice. Coming from a management background I had to share this amazing interaction with Tobi Oluwole. Customer service is a dying art. He restored my faith in AT&T… And I will only go to this location in the future. He has literally raised the bar in standards of professionalism. I will send everyone I know his way. Thanks Toby!!! I’m beyond impressed with this associate and had to share my PERFECT review. I would give 10 STARS if I could!

I always get surprised when I see such polar opposite opinions from mine, but I guess it’s true that people are more likely to leave a bad review than a good one. The staff members at this store are friendly, and we enjoy coming here as much as one can enjoy coming to an AT&T store. Shout out to Ivette who’s helped us a couple times.

These bamas tried it today!!! Got the wrong one. I guess you can’t walk an inch in the store without going through this lady with an iPad. Octavia is her name. No professionalism. I looked at her like really?! I really need to exchange my iPhone for another one because it’s been intercepted and fumbled for 2 yrs but I can’t deal with sloppy bad attitude service when I’m purchasing a product. Don’t waste your time coming here. Go to another location. Hence the current 11 reviews and 2 star average. One star is not even deserved but I needed to tap something to write this review.

Very mixed feelings about this store. The good news: they took a lot of time with me for just a screen protector; The bad news: they will tell you anything to make the sale. They told me the manufacturer gives a lifetime warranty but neglected to tell me you have to BUY the protection. The salesperson told me I could return the item if I didn’t like it. Now they say it can’t be returned. This was by phone so they will see me soon!

I came to this location 30 minutes ago to pay a bill on a business account. Christian checked me and left me sitting for nearly 20 minutes waiting for a staffer to look up my account. Meanwhile he did nothing but search the system (helping no one until a group of 3 came up to purchase a cell phone case.)
Octavia conducted a personal conversation with a customer? the entire time I was there. I now know all about the jobs she and her family members enjoyed while running a restaurant. Never once initiated a transaction with the young lady she was talking to except to plug some information into her cell phone.
The other attendant was «helping» a nice looking man and she never managed to move or finish her conversation while I was in the store.
After 5 more Customers came in, Christian motioned me over and began to help me by being unable to find my account. Fortunately I brought my device in otherwise who knows!
In 2 minutes I was done. Finally. Nice job guys! You made a quick chore so unfavorable I felt forced to warn others away. I see most of your other customers really like you too!

If there were an option for 0 stars this place would get it. Brian the manager is rude and so condescending I would be embarrassed to have him managing a store if I were in charge.
After 17 years with Cingular/​ATT I am moving on. So disgusted and upset by treatment and wrong information at every turn.
ATT should be ashamed. So should Brian at Duke St store.

If I want to pay full retail price for an iPhone why would you try to get me on the stupid NEXT plan that I don’t care for? I wouldn’t have any hassle at Apple. Plus, I had to spend an extra 30 mins on the phone with customer service to fix my plan because the store sales rep did something to my account where I ended up paying an extra $ 25/​month. Not going back. Ever.

Just got off the phone with AT&T customer service after I realized I am paying $ 10 per month for 2 years for something a salesperson at this store pushed on me and promised would be completely free. The customer service rep basically said they have no control over what these retailers say and that they work on commission and will say anything to make a sale. Said I would have to work with the store to address the issue. Somehow I’m not optimistic about that.

Switching to AT&T was the dumbest decision I have ever made. The store went on and on about how you could cancel at anytime but failed to mention if you do you have to pay off the balance on your phone.
When you call customer service they tell you one thing, the store tells you something else.
The phone uses data super fast and the service is not as fast as other carriers I’ve had.
They waived the activation fee on the phone, but failed to mention there was another activation fee for the tablet that is just now hitting the bill. I had to call in and thank goodness they were able to waive this.
Also, they fail to tell you that on the next program, if you get a new phone after the first year, guess what, that means sure you can still cancel at anytime, but you have to pay off that balance on that new phone before you go. Anymore a half way decent phone is like 600 bucks.
They tout that there are no contracts but its basically just like a contract cause who has 600 dollars just laying around to pay off a phone?
Some of my friends have AT&T and have had good experiences.
I’m not going to tell anyone not to switch because that is your decision not mine. Its just like any other product, they don’t get it wrong all the time, I just happened to be one of the unfortunate soles that got rang through the ringer, I wanted to post this not to tell people not to switch to AT&T…JUST be warned there is tons of small print with little tricks to rape you of your money and if you don’t return the phone by the 14 day grace period you are stuck for 2 years, no ifs ands or buts about it. So make sure you understand everything so you don’t get any surprises as I had.

This is clearly a review of the staff at this AT&T store — and not my opinion of the AT&T service as a whole. Just wanted to say that. If for whatever reason you’re on AT&T you’re going to be well served by the folks here.
I’ve been a fan of them for years in fact. But last week I came in here to upgrade both the phones on my plan. Everyone there was supremely nice to deal with and helpful, without being pushy. But Elana patiently worked her magic with me and all my little requirements, got both my phones upgraded plus a tablet and still managed to reduce my overall bill by looking at my usage history and make some astute suggestions.
I’ve never walked out of here without having whatever reason I walked in addressed completely and very professionally. And I’ll happily keep returning for as long as I have AT&T for my service and live in the area.

I’m really happy with this store: they provided a very fast, friendly, and efficient upgrade experience to the iPhone 4s. The agent that helped me out recommended a modification to my wireless plan that saved my $ 20/​month. I have moved a lot and worked with multiple AT&T stores: this location on Duke St. in Alexandria is the best so far.

Came here last weekend to switch over to the iphone 4s from my old 3gs. Kasi was super helpful with the transition! She even volunteered to put on the screen protector, she did such a good job that you can’t even tell there’s one on (according to her scotch tape does the trick!). I highly recommend her!

Worst customer service ever! The manager I encountered at this store was a complete idiot. I purchased the Jawbone headset online, and since it wasn’t working properly, my online receipt told me that I could return it or exchange it at ANY store. So I went to this store off of Duke Street. I told the manager I wanted the headset to be replaced, and for some reason he could not get into the system. I asked, «why not?», since he was the manager, he should be able to get into his own system. And he replied, «because it’s ILLEGAL» and said it very loudly, as if it were MY fault that he didn’t know how to use the system, and obviously he was not very good at explaining situations to customers. He was a complete idiot and I don’t know how he got to be the manager. I asked for his name and he refused to give it to me — what a chicken. I went to another AT&T store down the street and they were able to help me in 5 minutes. This store doesn’t even deserve a 1-​star. It is HORRIBLE.