Arlandria Floors

I have used Arlandria Floors for 2 carpeting jobs and 1 hardwood floor refinishing. I keep going back to them because I can depend on them and they *always* do a great job. The most recent job was the refinishing. They came when they said they would, worked quickly and efficiently, were respectful of my house, and cleaned up afterwards. There was very little dust in the house after the sanding and buffing. The result is better than I ever dreamed of. The floors do look new.
Rachel in customer service was superb. She communicated accurately and followed up after the job was done and was pleasant at every turn.

«Eek. Methinks not» is an understatement. We had an appallingly awful experience with this provider. To start, the hardwood floors were initially misinstalled, and within two days of installation began to sink and become soft. We struggled to get the installation team back to resolve the issue, which they attempted — unsuccessfully — to do by drilling holes in the floor and injecting more glue. Although the floors are somewhat better, they are still not perfect — and certainly not what we expected/​paid for. Then, the border of the flooring started to come undone. We were told that a supervisor would come to repair the issue, but he showed up with no tools and only took a picture with his smart phone. Over two months post-​installation and FOUR DAYS of missed work, the problem is still not resolved. And we still haven’t been offered or granted any sort of compensation for the missed time and failed service. Huge disappointment across the board (pun intended).

My flooring purchase at Arlandria Floors was a disappointment.
After receiving an estimate and agreeing to the written price proposal, I was required to make a 50 percent deposit to Arlandria Floors before installation could occur. When the installers arrived to install the carpet several days later, the head installer informed me that there would be an additional $ 300 labor charge in addition to the original ~$ 400 labor charge because carpet strips needed to be glued down (not sure why this was not in the original proposal?). I was told that work would not start until I agreed to accept the added labor cost.
I felt somewhat pressured since I had already paid half the proposed cost and had invested time and effort in getting the rooms prepared. So I reluctantly agreed to the extra payment. Had I known that there would be an additional labor charge added to the existing proposal, I would have shopped elsewhere.
Beware of any proposals made by this company, Arlandria Floors.

I used Arlandria (Justin) 5 years ago and they (he) was OUTSTANDING, responsiveness, cost, installation, and follow up. New place, and I have again contacted them. (Justin) was again 100% — came out within that same week. I also need granite counter tops … 3 weeks later I finally had someone come out to take measurements… its been another 3 ½ weeks and I have heard ZIP, NADA, NOTHING as far a a quote. How sad. I understand the company has been purchased. Whoever owns the company now apparently doesn’t care about customer service. Maybe my job wasn’t big enough for them $$ (What happened Dave, my quote not important enough for you to return a phone call ?). I would recommend Arlandria Floors for Back splashes and Flooring (ask for Justin) BUT if you need counter tops — go somewhere else.

Honest pricing on quality flooring, quality installation, and good service. I went to Arlandria Floors on the recommendation of three friends, who had explored discounters, but disappointed in their final offerings. I got a good quote after an in– house consultation and received a quick schedule for installation of wood laminate flooring (and removal of old carpet.) The end result was beautiful and it was done on-​time with no hidden costs. I checked on cost estimates for installation of flooring on the internet. The site estimated costs by zip code based and gave ranges of costs. Arlandria’s proposal was higher than the minimum, but still we’ll below the maximum for my area.
Bottom line: I’m very happy with all aspects of dealing with them. Choice, consultation, schedule, installation, and follow up were all very good.

I have used Alrandria for two houses over the past 10 years with carpet and wooden floors in each. Even recently they re-​carpeted my basement (after a flood). There was a slight discrepancy but were quick to remedy it. I can not say enough good things about Arlandria Floors.

The sales staff was nice and they were helpful. My wife and I went there several times to figure out what we wanted and how much it would cost. The salesman who helped us was certainly helpful at the store and prompt in taking measurements and providing an estimate. We told him what we wanted: bamboo flooring, level flooring where the floor dips, also install flooring in a closet and partially install flooring in our laundry room. Initially we were told it would be a 1 day job, no problem (our house is very small and the area being floored was approximately 400 square feet). My wife scheduled a day off from work to be there when the installers came. Then the salesman called a few days later and said that we might want to be available for a 2^nd day as well. That would have been nice to know early on, not during the week that the install was to take place. Then the installers came. First, one guy showed up to assess the area. He then went to pick up the flooring. Two more installers eventually showed up. In short, the installation took two «full» days but consider that the full team did not arrive at our home until after 9 a.m. on the first day and left (in staggered schedules) before 4 p.m. each day and, as they should have done, they took their lunch time. We also learned that the main installer apparently was getting ready to go on vacation after he finished our job.
We were disappointed with several things. The installers did not level the dips in the floor, even though the salesman said that they could do that. That was the most bothersome issue. In addition, the laundry room did not get any bamboo (we are talking about a tiny laundry room area – less than 10 square feet of bamboo would have been required. Our salesman (M), indicated that he would order an additional 5% extra on top of the areas that he measured for installation (and we saw him measure the laundry room). Amazingly, at the end of the last day, the installers did not have any bamboo remaining so the laundry room got no flooring at all. After the installers packed up we found several ugly flaws (a raised point in the flooring that looks like it was the result of a finish nail misfire or something); a couple of very noticeable gaps; and a 3 foot section of shoe molding that was not even nailed – we accidentally kicked it one day and it just came away from underneath the cabinet. When my wife called to ask about why the laundry room did not get any bamboo, M got a little defensive and would only say that the installers did not have any bamboo left over when they got back to the store. This response was unsatisfactory. M did not even ask what he could do nor did he offer any solution. He was very prompt, however, when it came to asking if he could charge the balance of the cost to our credit card. My mistake was not asking my wife before giving my answer. We paid $ 5,700 to have our floor installed. The flooring is beautiful, but the installation was not even mediocre and the post-​installation service was poor. We will choose to go with another flooring company in the future if we ever need that service again.

These guys did a great job refinishing our hardwood floors. The floors look brand new and make the home sparkle.
They don’t have the cheapest prices in town (we negotiated a bit based on some competitors prices). That said, their customer service and quality are excellent. I was very happy with the finished product.
They started when they were supposed to start and finished when they said they would. The only reason they aren’t getting five stars is because they missed our initial estimate time and it took them an extra day to get my key back.
I will go back to Arlandria for a carpeting project in the some-​what near future.