Arbor Park of Alexandria

Absolutely horrible, they do not deserve any kind of stars. SAVE YOURSELF MONEY!!! Do not move here!!! THEY WILL TOW YOUR CAR EVEN IF YOU HAVE A PARKING PASS, they will hide fees into your lease with fees such as pets when you don’t even own one, the garbage dispense that’s located in the sink will be charged 45 a month even if you don’t use it. The towing guy will come to your car take a picture while you’re sitting in it and flash his light around in your face to check the stickers, I feel harassed living here. The last lady told me my sticker expires MARCH 1^st, so of course I go to get one and they close at 5:30 instead of 6 which says on their website!!! So I park in visitors so I don’t get towed, guess what I wake up and still got TOWED! So I call them and tell them and you know what they say? «Who did you speak to because no one of us said that» you are a lawsuit waiting to happen my friend !!! You’re stealing from families with hidden fees, PLEASE Tke this as a warning !!! STAY AWAY

No closet space what so ever! don’t move and think that this place will have room for all of your clothes. the three bedrooms apartments only have one big bedroom worth sleeping in. First floor of the apartment runs straight to the kitchen then, living room. No lavish space in Living room. The worst parking arrangements ever. The Leasing office doesn’t really have the concerns of the renters on the property. You can do better! DO NOT LIVE HERE! I CAN’T WAIT TO LEAVE!

We’ve lived here a little over a year. When we first moved in, the property was just bought by Home Properties management. The almost first year of living here was great. It is a wonderful location, the apartments are really nice and having our apartment in a courtyard, makes it good for the kids to play.
HOWEVER, in the fall of 2015 UDR became the property company, and when you read reviews about UDR, they are 100% true. Since they took over, the community has gone downhill daily! As opposed to how it was before, management does not care about your concerns or comments. It is a complete rip off for how much rent actually is. Anytime I call the office, no one can ever answer my questions and always have to call me back (usually they don’t and I have to call back myself).
There are so many other things that I wish I could write, but all in all this is the worst community I have lived in since UDR took over.
The only upside, the maintenance is on point, whenever they do finally come out.

Parking free-​for-​all nightmare due to no assigned parking & vulture towing company. Only one accessible upper cabinet in kitchen + one teeny one above refrigerator.
Arbor Park management stated rental unit had two parking spaces — one for each occupant with a registered car in rental unit. Not true since there are zero spaces available on many nights. Despite this problem, residents are not allowed to park in visitor areas even when there are no spaces left for rent-​paying residents — even if the visitor spaces are empty at 3am. If you get home late, your parking space is the luck of the draw. Your car can be towed very soon after you park. Despite pleas to management from residents, nothing has been done to increase available parking spaces for residents or to prevent A-​1 towing company from towing rent-​paying residents’ cars.
Went to the ER so did not arrive back at Arbor Park until 4am. Zero parking spaces available. Can barely walk due to injury but had to park far away anyway. In bed all next day but roommate discovered car was gone! Waited until next morning to call and found out A-​1 towed vehicle. After paying to take a taxi/​Über to pick up vehicle, A-1’s staff was intimidating & rude. A-​1 towing is not a member of the Better Business Bureau & there are numerous complaints. Cost? More than $ 225 to get car back. Arbor Park management states that it is helpless regarding towing.
So, why two stars? Remodeling got rid of roaches — haven’t seen them — & unit has new everything. Building seems secure with controlled entry and that is a big plus these days.

Beware of cars being towed at owners expense because the management office has been issuing faulty parking stickers whereby the car information wears off. They have not advised residents to come and have the stickers changed out, and they have not advised the towing company not to tow cars because of the management companies fault in issuing defective stickers. I believe that the community is at fault given that my car parked legally and was defaced by the towing company clearly at the request of the community. Another example of the total and absolute lack of care for residents by the Abor Park and its employees and contractors. The management of this community could really care less.

Vehicle got towed last night!
woke up with things to do for the day, had to find a ride to just get to where I needed to be just to coordinate getting set up to pick up my vehicle.
$ 160 dollars for it.

It’s a very nice and clean community that have an apartment and townhouse.
My friends live here and we always love to come here to do some BBQ and go with them & then go to the pool … If they only will let people do the BBQ at the pool it will be awesome!
They have plenty of visitors parking — although I wished they allow more then one night visitor parking — it will make it much easier… If you got towed you will need to pay like $ 185!!!

Pros:
Staff is very nice
Nice apartment
Spacious
Convenient
Amenities such as gym and pool
Parking slot for each bedroom in your apartment
Cons:
Policy is not convenient
Apartments are not insulated
If not cautious when parking, subject to being towed ($ 175)
Cannot take food, drinks, or floaties to pool
Guest parking limited to 7 days (will not consider retroactive or advanced time if you need more time; instead, you must pay for additional days)
Overvalued
Overall, while I like the location, convenience, and general look of the area and apartment/​townhouse, the policy at this location is very restricting. You cannot BBQ in the area because it is a potential fire-​hazard. We spend a lot of money on electricity during winter and summer due to poor insulation. If you are looking for a temporary place to stay, then I would recommend this location for no more than a year, if that!
Good luck and I hope this review helps.

The stars are accurate on my review. I did my research on how these two companies operate and this three star rating is very generous for Arbor Park.
I am in the middle of requesting a reimbursement for my $ 185.00 towing fee this past weekend. I was charged and had my vehicle inappropriately towed. There was no permissible warrant for my vehicle removal from the premises at Arbor Park Properties on 17 Aug 2014@ approximately 0200 am (time written on ticket). My vehicle was not on the property for more than a total of 10 hours over the entire two-​day period. Their (A-​1 towing) proof that I was on the property as accused is very vague. The parking spaces were on different streets, two photos taken show a two-​hour time gap, taken 26 hours apart. There is not enough proof that I had violated the un-​posted rules and had not actually returned between 1154 pm Sat and 0155 Sun am. I would be conforming to both the written bi-​laws and UN-​posted sign rules.
Recently updated in Feb 17, 2014 the tenant written bi-​laws went into effect. I have not been able to prove the posted sign date. I have inspected the parking lot thoroughly reading every parking related sign and taking photos of what the sign posted. I have attained the Arbor Park property, tenant issued bi-​laws concerning the visitor parking policy.
It look as if that both A-​1 Towing and Arbor Park are accepting revenue through concealed policies. The parking signs posted and the written tenant bi-​laws do not state the same rules for visiting guests. I am sure that A-​1 towing is the wrongdoer of this cash making system. Arbor Park you are not off the hook having joined forces with the offenders.
I am a victim of towing entrapment; it is against the law to entrap anyone, forcing one to commit a violation they otherwise been unlikely to commit had the properly posted signs, detailing the same rules as in the Arbor Park tenant bi-​laws. As a visitor, without the knowledge of a properly posted sign, no person (s) are able to make an informed decision.
I have submitted in writing a request to reimburse my towing fees, to both A-​1 and Arbor Park along with my evidence. If they are unwilling to comply, I may have to contest this inappropriate towing by both A-​1 Towing and Arbor Park properties to small claims division and the Better Business Bureau.

I am truly a huge fan of this community. We have been here about 5 months and are so happy to have found a place we can call home for a while. There are several advantages compared to the typical nice NOVA high rise apartments we moved from, the newly renovated townhomes come with reasonable pricing for the area, beautiful interiors and generous space, and a very family-​friendly neighborhood atmosphere. We actually know almost all of our neighbors here and share the courtyard for BBQs, get togethers, etc. Did not have that as apartment dwellers!
Management and office staff are wonderful. Kind of surprised at these negative reviews — my experience has been quite different. From the manager to Diana, Valencia (I believe that’s her name?), the maintenance supervisor — all have been accommodating and helpful during every encounter. The few times we called for minor service items we got helped right away.
I like that they do resident appreciation and engagement activities like a fun run, hot dog night, spa night, etc. They just built a new playground as well. Last minute visitor parking may be tricky if you don’t get a pass before the office closes but I haven’t had any issues with that. I do wish they offered an onsite storage option since there is limited closet/​pantry/​bathroom storage in the units but figuring out where to put Christmas decorations or bath towels is no biggie in light of all this place offers. Highly recommend!

I have been here for over a year! No complaints at all. Any service request is solve in 24 – 48 hrs. The staff from the leasing office are very customer service oriented and friendly. The areas are clean all the time.
Great place to live in family.

Again, this place is wonderful. As soon as I walk in to the office, Diana sees me waiting and gets up to help me. I asked her a bunch of questions, whether it is things I’ve heard around the apartment complex, to previous problems they have had beforehand. She answered them all and wasn’t trying to dance around any subject. She was straightforward.
I have been here for almost 3 months and I can’t explain how happy I am with this place. The staff are always so welcoming, cheerful, honest, and friendly. I couldn’t have asked for a better place to be: D

Whoa, I am extremely surprised at the number of negative reviews for this place! My husband and I have been looking around, debating whether to upgrade to a townhouse style or look for a permanent home in the NoVA area. Arbor Park is part of the Home Properties company, who has a pretty solid reputation. They have townhomes as well as apartments for rent, and I love the fact that the townhouses are 2 floors, and generous with its 2B/2.5 Bath (yes, 2.5!) — you have your standard own entrance, a little semi-​fenced in patio, large living room space (and plenty of closets), own W/​D, and the renovated ‘deluxe’ option with the nice stainless steel appliances and GRANITE countertops (love this!). Community amenities include picnic areas, well-​kept grounds, thermal-​pane windows, a community pool, a business center, resident events, on-​site (free) parking, 24-​hour gym, 24-​hour emergency maintenance, and a leasing office that is also opened on Sundays. I was pleasantly surprised that this community was right off of Little River Turnpike, as it can be quite deceiving when you’re just passing on by on the main road. The rent seems to be most reasonable for such space in the NoVA area, but I can also see how some would rather put that towards a mortgage — it really depends on you if you want the luxury of living in an apartment community with its amenities. They’re about to start a renovation project as well, giving a section of the townhomes a nice facelift. Either way, if you are looking for a cute little community that’s close to the 395 and Annandale/​Alexandria on opposite directions, this could be a lovely option — check them out! We really thank Amy, who was so generous with her time in showing us around — she was so unbelievably sweet and had a great sense of humor! :D
+townhouse apartment living
+ask for Ms. Amy!

Went here for pricing and the staff were extremely deceptive and really just unable to even tell us how much rent would be. They gave us one price but then said it was only for one month because it was a non-​renovated unit then quoted us a much much higher price for these «renovated unit» Most if not all of the units by now are probably renovated but beware this place is a trap. Read other review about parking… like many scumbag slumlord properties this place has an agreement with a towing company, A1 I think it is, and for every car they tow the complex gets a % of that money. Needless to say residents just end up getting towed for the most insane reasons like parking crooked or having a tire on the white line. My coworker got towed twice when he lived here for having his tire on the white line.
Do yourself a favor and go somewhere else there are too many of these scumbag rental agencies in this area and this is certainly one of them. Management cannot be trusted to even give prices before you move in so image what it would be like after. Hell, dont «image» just read the reviews below disgusting!

Warning Ivan is a false reviewer. This place has the worse management I have ever experienced. We have had a major mouse infestation and they continue to multiply. The quality of work is subpar. It has been a month and there are still holes in our townhome for these rodents to enter at their leisure. I have had to purchase my own traps because when I ask management to add more they simply just move one from another location. I have caught 3 mice in 1 week with my own traps and they are not reducing. Pest control has found openings they suggest to be covered but management refuses to do so. Don’t waste your time or money here. You will regret it as I do. BTW I keep a spotless home and have cleared out anything they could potentially hide under/​behind.

Do not rent here! Management sucks! They are rude and they seem to have a contract with A1 Towing. Even if you live there and have a freaking parking pass they will still Tow your vehicle. You have to pay to get it back and when you report what is going on to management they pretend that they don’t understand English or they lie and tell you they will pay you back for the towing… Lie! This place is awful! My air conditioner broke down and instead of fixing the problem, they came in and put one portable AC in my apartment. What make this so bad is that I live in the «brand new» section! My family can’t even come to visit out of fear of their vehicles being towed! This place is full of shit! This is a «warning» do not rent here! Do Not be fooled like I was! I am getting out here ASAP! I wouldn’t even give this place a“star” or a «half» of a star!

**WARNING** If you’re allergic to mold, do not live here. This place is a mold factory! Management knows about it and doesn’t do anything. It’s only a matter of time until it’s condemned by the Department of Health.
Also, I love how management enters a comment in the form of a 5 star review.
I wish Unilocal allowed me to enter NO STARS.

This place is the worst place ever. Nasty, dirty, parking is horrible, police is always driving by the neighborhood is not safe. The management is not friendly ROACHES!!! Everywhere more in the summer time. They will be waiting for you outside and wait for you to open the door so they can get inside your apartment. Don’t make the biggest mistake of your life. I never recommend this place to NO ONE!

Prior to 2011, this complex was called Orleans Village of Home Properties. I have been a resident here since Dec. 2009 and lived in one of there roach motel single bedroom apartments. Now, currently they have remodeled and continuing to remodel all the townhomes and apartments. I haven’t had the best experience with this complex, oven doors and appliances are broken, outdated, carpets were very old and dirty. As much as my hubby and I tried to keep kitchen clean and always taking the trash out daily, it did no help with the roach infestation. We had dirty foreign neighbors above, next and below us with disgusting odors of sweaty onions, old fried fish and trash.
We have recently been transferred to a 2 bedroom town home in which we currently reside in the same complex. However, management still do not provide the best customer service to current residents. Many new residents started getting towed for having vehicles just parked inch over the line of a fire lane. A friend of ours came to visit us and parked in VISITORS parking which includes only one overnight stay, but ended up getting towed 3 hrs of visiting and called the tow company A1 Towing and they explained that even though that the vehicle is parked in visitors there still should have been a parking or visitors pass the resident should have given. NO THATS NOT True, but my friend had to pay up the big bucks for them towing it for inaccurate reasons. Been very unsatisfied however, we have decided to stay due to the fact that it’s close to our schools and work for now, and planning to purchase a home in the near future. But for future residents who decide to think about this place; the remodeled homes are nice and clean, however for what you have to put yourself through after settling in, is bullshit sometimes, let’s just be real. I never recommend this place to no one.

Currently some buildings are under rennovation. Don’t be fooled!!!
THE BAD:
–Management is horrible.
–OLD disgusting carpet.
–ROACHES!!! See the pictures! They sprayed our aparment, we moved in, and so did the roaches. We put in a maintenance request for the place to be sprayed again and they sent a demanding letter that we take everything out of our cabinets if we didn’t they would charge us $ 50. Then.(this is the best part)…they never showed up. I see roaches coming out of the moldy damaged drywall in the laundry room every time I’m down there.
–MOLD: After the sewer backed up into the laundry room (knee deep sh#%) they patched the pipe and left a gaping ripped open hole in the wall about 4ft square. they sprayed the walls down and left it be. As you know once drywall and insulation gets wet it will mold. the once disgusting laundry room is now full of mold. I notified the management and they patched the hole in the wall all but ensuring the mold will continue to grow inside the wall and up into everyones apartment living spaces.
–TOWING!!! The towing contractor (A1 Towing) is essentially a bunch of redneck trailer trash who creep the parking lot at all hours looking for any excuse to tow a vehicle. Have a parking pass? doesn’t matter, they will claim you were parked crooked. Finally found time to get off work early and get a temporary visitor pass? doesn’t matter, they will claim you should have known not to use that pass in a visitor space. If there is one guarantee in life, I can guarantee that YOU WILL BE TOWED if you rent here. Thats $ 125 a pop, and the MANAGEMENT WILL NOT HELP YOU.
–They have auto rent payment which deducts money straight from your bank account. Cool! But it doesn’t automatically pay the rent until the 10^th and rent is due on the 5^th, so of course the small minded management sends you a harrassing letter and an email claiming you are late, and threatening to charge you late fees. (by the way they always leave threatning letters on your door claiming they are going to charge you $ 50 for some random something).
–Laundry. You have to put money on special cards to use the laundry machines. The best part… your laundry machine will only work about 10% of the time, and you will have to walk to another building to use their dank, moldy, humid, disgusting, lead paint and asbestos ridden stink hole to do your laundry.
–SMOKE: neighbors smoke? so do you. The doors are so leaky the smoke fills the hallway. The best part is that the shared building exhaust fan doesn’t work so the smoke billows up from the 1^st floor all the way up to the 3^rd and into your bathroom and kitchen. I eventually just duct taped over the exhaust vents and the smell went away.
If you want to know the truth about this place just walk into the a couple of the buildings public spaces (such as the laundry rooms). you will SEE THE REAL ARBOR PARK.