All Around Art

I’ve now had 3 large items framed here, and each one has been breathtaking.
1) Price — They’re pretty up front with what goes into the price, so you can make your own determinations about frame and glass quality. Their prices have been fair and in line with what I’ve expected each time.
2) Speed — Each has taken between 2 and 3 weeks from start to finish (which is what they quoted initially), and they’ve been very communicative throughout the process.
3) Quality — Top notch. I’ve gotten artwork framed elsewhere before, and I now won’t go anywhere but here. They lifetime guarantee their work, so should something go wrong you can bring it back and they’ll correct it.
4) Customer service — Also top notch. I’ve gone in not having even the slightest idea of what I wanted, and not having any particular artistic eye. They’ve been friendly, made recommendations, worked with me to figure out something I liked, and then executed it perfectly.

I came to this store because it’s walking distance from where I live. I needed four framed prints installed with a wire/​string across their backs so that I could hang them. When I went in, the gentleman behind the counter was very helpful. He said that all I needed was to buy the wire kit (which was only 2 dollars each) in which he could apply for me without extra charge. I was pleased to see that the cost wasn’t going to be much and returned the next day. When I went to pick up my frames, the man said that the hooks were already installed and all he needed to do was attach the wires, so he only charged me half price. The wire was also better quality than what was in the kits. I was very happy that he gave me such a good price and hooks to as well. I would definitely consider going back for custom framing based on my experience with customer service at this store.

Had a very special poster print from the National Gallery of Art mounted here. Without asking my permission, they cut off a large portion of the poster to fit their pre-​made frame. They offered no apology until my husband demanded some money back. Never going here again. They are also extremely overpriced.

They custom framed a 30×24 canvas painting for me in perfect condition, in a reasonable amount of time and with a smile. They were understanding of my needs, had the patience to offer me a variety of creative framing options and demonstrated a wealth of experience.
I will definitely be a repeat customer.
PS One of the staff, Bryan, (owner?) is also an extremely talented artist, and the shop sells his work along with several other great local artists.
Drop in and check it out!

Despite our repeat business, these people couldn’t care less that they botched our job, missed their promise-​by date and told us to come back on a date that the project still wasn’t completed by. Took 4 visits, two calls and numerous complaints before the project was finally done. No apology in sight — in fact, they practically sneered at us each time we walked in the store. Horrible people, terrible customer service. A joke. Take your business elsewhere.