ABOUT FACE Aesthetic Centers

Dr. Pickens was very knowledgeable, friendly offered several options for skin care and maintenance. Her place was very clean the staff was very friendly it was easy to get a appointment — they called to confirm appointment and the Dr was not in a rushed she spent as much time with me as I needed as I had a lot of questions — I didn’t feel rushed there was no big push to upsale.
I purchased a skin care line that I simply love — and would differently recommend About Face for skin care services. It was a great experience and I will be back amply parking easy access and very friendly, kind great experience!

Dr. Leslie Pickens is a face saver. I am now 90% more confident after working with Dr. Pickens to clear my face. I would trust Dr. Leslie Pickens with the first thing everyone sees ‘my face’.
I have had hair on my face for as long as I can remember. I had double hairs growing that caused my face to stay hairy and inflamed. I attempted other hair laser removal technics from waxing, to tweezing, to creams, to dermatologist, to laser hair removal.
My previous laser hair removal with Alase Medspa left me with puss bumps on my face (jawline) and I was scared to let Dr. Pickens touch my face. After discussing my options, much to my delight her great bedside manner and knowledge reassured me. I began laser treatments to remove the hair from my jaw and neckline.
Once we treated the underlining issue of the dreaded ‘man bead’ Dr. Pickens has introduced me to the correct products to clear my face. I am now more confident every day of my life. Thank you Dr. Pickens for saving my face.

I love Dr. Pickens, she is the best. I had the Vampire facelift today, and with any procedure I am usually a bit nervous. I always have confidence in Dr. Pickens and her reassuring personality and attention to detail is wonderful. Already my face looks beautiful and it has only been a few hours. If you are considering having this procedure with Dr. Pickens, you should definitely go ahead and schedule it. I will be returning in the future for this procedure, and it is the best money I have ever spent.

I am not the type to leave negative reviews, but due to my horrible experience with About Face I just have to. I have had fillers for over a dozen years (I recently moved to the area), so I know all about side effects and have never had anything close to this.
Dr. Pickens was lovely, but injected/​sold me so many filters that my face terribly bruised, swelled up for weeks, and left plugs of product in the inside of my mouth – six weeks later they are still there. She was trying to get at my «marionette lines.» My smile is now crooked. At least I know that a few months it will go away.
She decided to put fillers underneath my eyes (this was not my idea) and she permanently broke a blood vessel.
I could have gone back to have the excess/​expensive fillers on the inside of my mouth dissolved, but honestly, I didn’t want this person, however qualified, working on my face again.
I was oversold and over injected fillers and the result was traumatic. I took photos.

Terrible experience. The doctor is nice but staff is terrible. Bought a 3 velashape package on groupon. I scheduled 3 following Wednesday. When the lady called to confirm a day ahead I told her that I wouldn’t be able to do week days and and I would have to cancel my appointments. So she scheduled for 1 ½ months form that date. When I got there 1 ½ months later for my first appointment the lady said since I never canceled my other following appointments I lost them. I tried to argue that I cancel all the appointments at the same time but she said there were no notes. On top of that tried to sell me more 3 sessions for 600 and there were still selling the package on groupon for 199. Also doctor keeps trying to sell abagi products. I wouldn’t recommend!!!

About Face Aesthetic Centers in Alexandria, VA, offered a relaxed and comfortable environment for me from the moment contact was made. Dr. Pickens is calm and thorough, offering her honest opinion of skincare needs and her authenticity on all levels is why I will be a repeat customer. Thank you for the time your office gave to me today.

I have no idea why the other Unilocalers had a problem with this place. The day I called, Dr. Pickens answered the phone and gave me an apt for the following week.
I am in my late 20’s and have had problems with adult acne and blemishes, which seems to get worse the older I become. I must say that the first time I went in it was difficult to find the garage because I drove past it twice. The receptionist, Dawn, stayed on the phone with me to guide me back around the block into the garage. When I got into the office Dawn greeted me with a warm smile and welcoming personality. I was given information about options for my skin and was put into the exam room right away. Dr. Pickens was with me right away. I must say that Dr Pickens has flawless skin so this gave me some hope, especially after seeing dermatologists for many years and no results.
I have ZERO complaints about the products and services I received. Very affordable skin care compared to the prices on the web. Also, I have had 3 appts with Dr. Pickens with no wait. Anyone with problem skin I will recommend Dr Pickens because within 1 month I have seen great results versus thousands of dollars spent with dermatologists with no results whatsoever.

Called their «Toll free» number twice and got hung up on twice. Then called their 2773 number, got put on hold three times, before finally talking to someone who didn’t even bother to ask for my name or any info just wanted to know where I had heard about them. Not encouraging.
Then I asked them some basic pricing questions «About how much does Botox in the crows feet area cost?» before being informed that they didn’t have that information and I would have to leave a message for Dr. Pickens (the owner) who would hopefully get back to me.
I think not.
Overall, terrible customer service, no knowledge of basic services. There is no way I’m letting such a shoddy company anywhere near my face!

This center opens only Tue, Thurs. Called center last Tues ⁷⁄₃₁ to make appointment but a woman took my name and contact number, saying someone will call back for appt availability for IPL. Still waiting for call-​why it is so hard to redeem livingsocial voucher?

I have read some pretty horrible reviews regarding how a business treats customers who buy discount promotions, e.g. groupon, living social, etc. Well — thankfully — this is not one of those businesses. I purchased a living social deal for a photofacial — the description that livingsocial wrote made it sound like this photofacial was right up my alley.
I had a couple of issues when I first made my appt. — it was cancelled by the office and rescheduled, then cancelled and rescheduled again (and the reason I knocked off a star). I was a little leery at that point…
The day of my appt. (third try) finally came — I showed up early to the office, filled out paper work — and it wasn’t long before I was in the exam room. Dr. Pickens was very nice, she spent quite a bit of time going over the photofacial process, showing before and after pictures, and answering any/​all questions I had.
It’s been about a month and a half since I had the photofacial — I have noticed improvement — like, the redness in my face toned-​down. Dr. Pickens recommended additional photofacial treatments; however, the cost is too prohibitive for me to continue.
If I had the budget — I would definitely return!

Having a hard time getting a hold of anybody at this place. First tried to schedule appt a couple months ago, spoke with a rude man who was in a call center — I guess they outsource their customer service to middlemen, and their dedication shows. Called next day and the phone number was «incorrect or out of service». No luck for a week with that phone number 703−683−2773. Called this week and nobody is picking up the phone. Left messages — no one is returning my phone calls. Serious issues they got, if the customers can’t even get in touch with them.

This may be long, so grab some popcorn and beverage of your choice…
Alright, I’m in my late 30’s and over the last 2 years, I have developed serious hyperpigmentation along the jawline. It’s causing me to be self-​conscious to the point were I don’t feel comfortable going out without any makeup to cover up the horrible darks spots. I’ve searched in vain and interviewed/​visited 5 dermatologist and MDs in the past month, looking for the RIGHT ONE!
My appointment was for 12:30, I had a hard time finding the place, because according to Unilocal and their office voicemail it’s on Columbus. But, it’s actually on S. Patrick, right behind Alfred St. Baptist Church in a medical/​office complex. So, I was about 5 – 10 minutes late.
I get to the office and was greeted warmly by Dr. Pickens. Let me just say this off the bat, she is BEAUTIFUL. Her skin glows, it’s absolutely perfect. I thought to myself «this is my goal to have beautiful skin just like her». So far, so good.
Armed with a list of questions and concerns that she addressed individually and in depth. No rushing. She showed me examples of her patients that have used laser treatments, microdermabrasion and Obagi (the skincare system). She walked me through her suggestions for treatment that would include a combination of the 3 listed. I was most concerned about the laser, because for people of color we can’t use the same as everyone else. She settled my mind on that. Alrighty, things are looking up!
Then she asked me to take off my makeup to better access my skin. You want me to do what??? YIKES. She handed me a face cloth and cleanser to reveal the source of my discomfort. She snapped a few pics and it wasn’t as painful as I was making it out to be.
I walked out with a travel Obagi system, a follow-​up appointment and a clearer understanding of my skin and what I need to do to get it back on track and maintain the new, refreshed skin. My appointment concluded at 2pm. Never in the history of appoints has a doctor spent that much time with me.
Dr. Pickens has a very warm, welcoming, comforting nature.

So I’m surprised that this place hasn’t been reviewed yet. I love the décor and the feel when you first walk in. I don’t feel like I’m walking into a doctor’s office, I feel like I’m going into someone’s home. I had the microdermabrasion with Shima and she did a great job. She answered a lot of my aesthetic questions about my skin and I felt at ease while she performed the microdermabrasion. My skin felt smooth and radiant after. They recommend that you don’t use any products especially foundation on your skin with the exception of mineral makeup. It’s been a couple days now and my makeup goes on so smooth and I noticed some surface discoloration is now gone. My skin looks more even and so pretty! I would definitely come back!