Yellow Cab

This company is terrible. I try to support them because everyone it all about Über but I am over it. I called two nights ago for a cab. The employee asks me «did you call earlier?» I told him no… He then acts like he’s is getting me a cab and blatantly lies. It’s 2am and I am standing outside in the cold by myself on Central waiting for my cab after 30 minutes until finally I call back again and ask for the status on my cab. They inform me that no request was put in. Seriously? So because you THINK I called earlier you decide to take it upon yourself to not do your job. Good luck getting someone that is actually polite to you and doesn’t make you feel like you are inconveniencing whatever they are doing. Über it is!

I wish i could give no stars. I literally just got off the phone with a rude excuse of an employee. She had an attitude the whole time. Is it so much to ask for some damn customer service! I have been in customer service my whole career and I couldn’t imagine treating people the way this girl did.

Our cab driver wouldn’t pick us up because we were going to pay by debit. After the 20 minutes was up, I called back & I said I would pay w/​cash the cab driver decides to clock in. Why the hell are companies that offer some type of services getting greedy! Then to make it even better he decides to start the time when we are barely loading up the car! Just horrible all around! I heard UBER is better! Never again!

Called the cab service at 1:00am. Luckily only waited 10 minutes for cab to arrive. Clean cab as well as the driver, who was very friendly. If I’m ever in need of a cab again I’m most definitely going to call yellow. They filled my needs with a fast response, a friendly experience and speedy service (not to mention reasonably priced) thanks yellow!

Answered the phone immediately both times I’ve used them this week. Dispatcher was clear, kind and patient with all my details. Most important, I saw all those details about how to find my place and where I’m going populated on a screen in front of the driver when I got in the cab. SO much better than someone shouting info over a scratchy radio to a distracted driver who’s trying to write the details down with one hand (which is all I’ve witnessed in ABQ up to this point)! One of the drivers told me its a new system and that everyone is really happy with how much easier it makes things.
Drivers were on time, calm, friendly (without being creepy) and a genuine pleasure. This is the only company I’m going to bother using going forward. That is a rare thing for me to say. Even rarer for me to bother writing a review but that’s just how happy I am to FINALLY find a competent cab company in ABQ after nine years living here!
Tried to call the other companies listed on Unilocal this evening and got nothing but never ending ringing. No answer whatsoever.

Called to ask a question and the answer was «not really»…it’s a yes or no question. so not really doesn’t explain anything. No greeting, no offer to provide service. Not my favorite experience. Glad that they don’t provide the service I need… or maybe they do… idk.

Got hung up on multiple times. Our driver called for the first time AFTER waiting for ten minutes, sounded extremely annoyed then hung up and drove off. Worst company in Albuquerque.

Horrible. Called for a cab when traveling for a wedding and gave us an ETA of 5 – 20 minutes. About 40 minutes later we called for an ETA and was told «we’re busy, have a good day» and hung up on. The man was ride and completely unprofessional. Next time in New Mexico, I’d rather spend the money on a rental than deal with that again.

After calling on Easter Sunday evening to arrange a 5:45 a.m. ride to the airport the next day, I was a bit apprehensive: My flight was at 6:55, and I’d been burned in the past by drivers who couldn’t find their way to our door. But Yellow Cab’s capable driver arrived in the dark right on time, and the ride to the airport was fast and smooth. The tab was $ 25 — not cheap, but much better than imposing on a family member for a lift at that godforsaken hour.

Ok people there are three major transport options. I researched. The Sun*port shuttle has lots of complaints, the Abuquerque C*b company has a 3 star review by Unilocalers and yellow cab a little better with 3.5 ish stars by Unilocalers. That said, you come to the airport and you can call or wait or try to hail in the cab zone. The cab zone is confusing but you can get the job done. Hailing yielded a yellow cab in less than a minute no calling necessary. The driver was fine, quiet but nice. He dropped us off promptly for a little more than a previous poster had recalled. In getting to the airport the hotel called us a cab and again it was a yellow cab. The driver again quiet but polite charged us a bit more than the last so the route must have multiple ways to get and go from there. No problems. Having been in New York cabs this cab is similar. Not dirty, not clean. It is used but not worn. Overall a fast option if you are ready when they are.

I love that I just considered opening this review with the following statement: «We tried the Other Company, the experience was a disaster.» The Other Company. I live in a city with two commercial cab companies. It’s good to get a reality check every so often, and to know that when it comes to certain Albuquerque services, beggars simply can’t be choosers.
In my limited experience, I choose Yellow. We set up an appointment for 5:15 in the morning, the driver arrived five minutes late, he was very apologetic and friendly, the cab was clean, the ride was fast and the cost was fair, middle of the city to the departure door for $ 25. We live in a tricky neighborhood and even with GPS, he had trouble finding our home, so no qualms, here.
One aside. Last night when I called to set up the ride, the woman on the phone said they don’t offer service before 5 a.m. Just another reality check: this ain’t New York City, folks.

I’ve never met employees for a company so rude and disrespectful.
Absolutely unhelpful and deceitful.
The cab driver took us out to central ave for $ 9, and when we called to grab a ride back they said they had a $ 15 min…
When the taxi showed up between the 5 – 25 min wait period he was extremely rude and insulted my Boyfriend.
We called the cab company to explain, they were unapologetic.
They said they would send out another taxi, Which is great.
After 25 mins we called back and they never sent out another taxi and never intended to. His best advice was «in a non derogatory way get another taxi company» and refused service.
Talk about great costumer service.
In our response, we politely told the company «in a derogatory way Fuck Off»

I’m putting this review in because I had trouble figuring out which cab company to call to get me to the airport this morning, and the two and a half stars these guys have on Unilocal doesn’t inspire confidence. This is completely undeserved.
I called around a bit last night, and did my homework, and came to the conclusion that despite the two and a half stars, I should give Yellow Cab a try. I was happy I did. The lady who answered the phone was very helpful and had a positive attitude. I made an appointment for a 4:30 am pickup. The cab showed up right on time. The driver was not the chatty type, but seemed friendly, and got me to the airport promptly and efficiently.
If I’m in Albuquerque again and need a pickup to the airport, I’ll be calling Yellow Cab.

I just pulled into Albuquerque, and my homies wanted to head up to Sandia Casino from our hotel — because we had some beverages we wanted to drink on the way, and didn’t want to be bothered with driving home.
Enter Ernesto.
(Well, Albququerque Cab Company had a chance, but with a 45 min wait on a Saturday night, they fell by the wayside.)
Yellow Cab Co. was able to send a taxi to us in 5 – 10 min, and we were northward bound to Sandia. Our cabbie was Ernesto, and Mr. Ernesto rocks! We were able to get our party going early with his coolness. We all laughed it up and joked around on our way up to the casino. Ernesto also gave us his cell phone # for a pick up from Sandia later that night (as well as taking one of our friends to the airport the next morning).
Yellow Cab Co (& especially Ernesto), thanks for making our evening in Albuquerque fun-​filled to the max.

Try another cab company. I called for a 8:30pm cab ride to take me 11 miles. It’s 8:50 and it’s still not here. Are there only 2 cabs in ABQ?
Come on!